酒店保安岗位职责

1、Room to have a great start 成功的开始Security Guard 保安员Hotel Level:I -VDepartme nt:Security酒店等级：一 -五部门：保安部Job Band:10Reports To:Security Officer酒店职位级别：10直属上级：保安部JOB OVERVIEW 职位概述«Resp on sible for maintaining safety and security of guests and hotel resources.负责维护客人和酒店资源的安全At InterContinental Hotels

2、& Resortswe want our guests to feel special, cosmopolitan and In the Know whichmeans we n eed you to:* Be charm ing by being approachable, hav ing con fide nee and show ing respect. Stay in the momentby understanding and anticipating guests' needs, being attentive and takingown ership of get

3、t ing things done.« Make it memorable by being knowledgeable, sharing stories and showing your style to create momentsthat make people feel special.在洲际酒店及度假村?，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你:*亲切、充满自信、体现尊重来展现富有魅力 的你。*理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到专注当下令人难忘DUTIES

4、AND RESPONSIBILITIES 工作职责 Resp on sible for the safety and security of guests, employees and establishme nt n eeds负责酒店宾客、员工及设施的安全保卫工作 Impleme nt procedures for security and emerge ncy in cide nts*执行安全和紧急事件处理程序 In the eve nt of fire, be thoroughly familiar with and guided by the hotel*发生火灾时，应熟知并按照酒店应

5、急事件处理要求进行工作 Be familiar with location of fire alarms and fire fighting equipment熟悉消防报警及灭火器材的位置 Maintain a good kno wledge of the liquor act and crim inal codes emerge ncy pla n« 掌握有关酗酒及犯罪管理条理« Maintain a regular prese nee in public area or your assig ned post保持定期的在公共区域或所负责的岗位值勤« Preve

6、 nt gambli ng on hotel premises«禁止在酒店内赌博行为« Preve nt Sabotage of hotel premises* 禁止毁坏酒店设施的行为« Patrol all areas in cludi ng employee locker rooms, kitche ns, food and beverage storage areas, car park ing and remote areas巡视酒店的所有区域，包括员工更衣室、厨房、餐饮库房、停车场及其他偏僻区域« Assist and maintain cro

7、wd con trol as required« 按照要求协助维持人群的正常秩序« Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended确保所有未被使用的电源插座、冰箱、厨柜等的安全« Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit televisi on*根据保安管理

8、员通过闭路监视系统发现的异常情况采取相应行动* En sure no un desirables loiter in or arou nd the hotel premises* 确保不受欢迎的人员不在酒店内或酒店周围岀现* En sure there is no obstructi on to the loadi ng dock and that un authorized vehicles are removed确保裝卸区无障碍，未经批准的车辆不得入内* Coordin ate fun cti ons with other security staff or Police and othe

9、r gover nment Securities and promote good will with them协调与其它保安人员、公安人员及政府其它安全部门的职能关系，并与他们发展良好的关系* Impleme nt the hotel policies and procedures and advise Superiors and Huma n Resources of acti on take n*执行酒店的各项规章制度并向上级领导和人事部通报执行情况* Report directly and explain with details if any problem arising or m

10、alfunctioning property or equipment to superior or log book直接向上级领导汇报并详细解释发现的问题或损坏财产设备的情况或在工作日志中记录相关事宜* Be correct, secure and courteous in handling any disciplinary or criminal case* 正确、安全、礼貌地处理各类违规及犯罪案件* Establish and mai ntain the effective employee relati ons建立并保持良好的员工关系* Be alert for any un usua

11、l packages, guests or vehicles and advise superior of same*对于异常的行李、客人或车辆保持高度警惕，并向上级领导汇报相关情况* Be thoroughly familiar of the property layout, desig n, entry and exit points* 熟悉酒店布局、设计及岀入口的情况* En gage in staff bag checks and locker checks as directed by Huma n Resources* 按照酒店人事部的要求检查员工储物柜及其随身携带物品«

12、 Make way by escort ing VIPs and dig nitaries whe n directed and direct traffic away from Porte Cochere and other busy thorough fares« 按照指示对酒店重要客人及重要官员提供护卫，保证大堂及其它繁杂区域的交通秩序正常« Provide escort duty for money transfers to the General Cashier' s office oqUbankas re« 按照要求对酒店与银行之间的现金转移提

13、供护卫ACCOUNTABILIT Y 责任范围Number of employees supervised 管理的员工DirectNA直接无In directNA间接无Ann ual Operat ing Profit/Payroll Budget 年度经营利润和薪金预算« NA* 无Key Metrics -主要绩效指标« NA 无Decisi on Making Resp on sibilities (Decisi on Rights) 决策职责(决策权)-* NA 无QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills技

14、能要求* Certificati on in safety and tra ining an d/or lice nsed as a Security Officer or Law En forceme nt Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired.拥有安全和培训及保安人员和执法人员的证书。认证的CPR，救生培训员及接受过必要的执法技巧培训IC/JD_Custom Template/CMH GC/ZH-CN/A4

15、/04.2012«Worki ng kno wledge of local laws, i nvestigatio n methods, OSHA requireme nts and fire codes and life safetycodes.«具有本地法律，调查手段，OSHA要求和消防规范及生命安全规范的工作知识。Qualificati ons 学历« High School or vocati onal training« 高中文化或职业培训Experie nee -经验«1 year of security and safety experie nee an d/or military/law en forceme nt experie nee, or an equivale ntcomb in ati on of educati on and experie nee具有一年保安经验和军队或执法经验，或与此相当的教育与工作经验结合的背景The statements in this job description are intended to describe t