酒店保安主管岗位职责

1、Page 2 of 5第3页，共5页 IC/JD_Custom Template/CMH GC/ZH-CN/A4/04.2012Room to have a great start 成功的开始Security Officer 保安主管Hotel Level:I -VDepartme nt:Security酒店等级：一 -五部门：保安部Job Band:7Reports To:Security Man ager酒店职位级别：7直属上级：保安部经理JOB OVERVIEW 职位概述* Perform hotel security duties and procedures to en sure t

2、he safety and security of guests, employees andthe property as well as the property' s assets 执行酒店的安全职责和程序以确保客人，员工和酒店以及酒店资产的安全。At InterContinental Hotels & Resortswe want our guests to feel special, cosmopolitan and In the Know whichmeans we n eed you to: Be charm ing by being approachable,

3、hav ing con fide nee and show ing respect.« Stay in the momentby understanding and anticipating guests' needs, being attentive and takingown ership of gett ing things done.* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people f

4、eel special.在洲际酒店及度假村？，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：*亲切、充满自信、体现尊重来展现富有魅力 的你。专注当下令人难忘理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到DUTIES AND RESPONSIBILITIES 工作职责 Resp on sible for the safety and security of guests, employees and establishme nt n eeds*负责酒店宾客、员工及设施的安全保卫工作 Report

5、to Man ager all hotel property deficie ncies and safety or security hazards向经理汇报酒店所有的财产损坏和安全危险问题 In itiate acti on to improve a hazardous situati on immediately 采取行动以便迅速处理危急情况 Impleme nt procedures for security and emerge ncy in cide nts执行安全和紧急事件处理程序s emerge ncy pla n« In the eve nt of fire, be

6、 thoroughly familiar with and guided by the hotel«发生火灾时，应熟知并按照酒店应急事件处理要求进行工作« Be familiar with location of fire alarms and fire fighting equipment熟悉消防报警及灭火器材的位置« Mai ntain the security system维护酒店安全系统«Mon itor staff clock ing on and off duty«监督员工上下班考勤« Allocate staff loc

7、ker keys as n ecessary«必要时分发员工储物柜钥匙« Con duct ran dom checks of key registers in teleph one room, ban queti ng, engin eeri ng, steward ing and housekeeping to ensure the hotel' s key control policy is adhered to and report on discrepancies抽查话务室、宴会厅、工程部、餐具储物间、客房部的钥匙登记记录，确保酒店的钥匙控制制度得以遵守并

8、 报告违背制度要求的情况« Maintain a 24 hour surveilla nee of those areas that are freque nted by guests and all work areas* 24小时监督客人经常光临及所有工作区域的安全状况* Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any un usual happe nings*监督闭路监视系统并通知巡逻保安人员异常情况* En sure che

9、cks are con ducted on fire pan el, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipme nt which is faulty定期检查火灾盘，消防水带的岀水口和防火间隔等消防灭火器材及其他安全设备，确保其处于良好的工作状 态，并向保安部经理汇报失效设备* En sure hot

10、el alarm system is in good work ing order确保酒店报警系统的正常工作* Main ta in a good worki ng kno wledge of the followi ng:*保持良好的业务知识，包括：oThe control points and the working of the hotel' s gas and air conditioning systemo酒店各控制点，燃气、空调系统的正常工作o The hotel ' s fire indicator board, fire wardens telephones a

11、nd public address systemo酒店火警提示牌、火警警报电话及消防扩音系统* Mai ntain a daily log of i ncide nts* 保留事故记录日志* Con duct regular locker checks in line with Huma n Resources*按照酒店制度要求定期检查员工储物柜* Check all packages and passes of employees en teri ng and leav ing the buildi ng检查出入酒店员工的随身携带物品* Carry out mon thly fire in

12、specti ons«每月进行消防检查« Maintain a good kno wledge of the liquor act and crim inal code«掌握有关治安管理处罚法«Preve nt gambli ng on hotel premises«禁止在酒店内赌博行为«Preve nt Sabotage of hotel premises* 禁止毁坏酒店设施的行为« Ensure all outlets, fridges, cupboards etc are fully secured when not

13、in use or unattended* 确保所有未被使用的电源插座、冰箱、厨柜等的安全« En sure no un desirables loiter in or arou nd the hotel premises确保不受欢迎的人员不在酒店内或酒店周围岀现* En sure there is no obstructi on to the loadi ng dock and that un authorized vehicles are removed* 确保裝卸区无障碍，未经批准的车辆不得入内« Coordin ate fun cti ons with other

14、security staff or Police and other gover nment Securities and promote goodwill with them与其他保安人员或警方或政府其它安保部门协调工作，并与其建立良好关系* Impleme nt the hotel policies and procedures and advise Superiors and Huma n Resources of acti on take n执行酒店的各项规章制度，并向上级领导和财务及业务支持经理提出改进建议* Be correct, secure and courteous in h

15、andling any disciplinary or criminal case* 正确、安全、礼貌地处理各类违规及犯罪案件* Be alert for any un usual packages, guests or vehicles and advise superior of same*对于异常的行李、客人或车辆保持高度警惕，并向上级领导汇报相关情况* Be thoroughly familiar of the property layout, desig n, entry and exit points熟悉酒店布局、设计及岀入口的情况* Make way by escort ing

16、VIPs and dig nitaries whe n directed and direct traffic away from Lobby and otherbusy thorough fares* 按照指示对酒店重要客人及重要官员提供护卫，保证大堂及其他繁杂区域的正常秩序* En sure that the safety con trol office is n ever left un atte nded确保安全控制办公室无缺岗情况* Provide escort duty for money transfers to the General Cashier' s office

17、 or bank as required* 按照要求对酒店与银行之间的现金转移提供护卫ACCOUNTABILIT Y责任范围Number of employees supervised 管理的员工DirectSecurity Guard直接保安员In directNA间接Ann ual Operat ing Profit/Payroll Budget-年度经营利润和薪金预算« NA 无Key Metrics -主要绩效指标« NA 无Decisi on Making Resp on sibilities (Decisi on Rights) 决策职责(决策权)-«

18、 NA 无QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills -技能要求* Certificati on in safety and tra ining an d/or lice nsed as a Security Officer or Law En forceme nt Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired.*拥有安全和培训及保安人员和执法人员的证书。认证的CPR，救生培训员及接受过必要的执法技巧培训* Work ing kno wledge of local laws, i nvestigatio n methods, OSHA requireme nts and fire codes and life safety codes.* 具有本地法律，调查手段，OSHA要求和消防规范及生命安全规范的工作知识。Qualificati ons学历* High School or vocati onal training* 高中文化或职业培训