绩效管理之绩效面谈(英文版)

1、asking the right questionsa performance management primer江 nancy botaitis and maureen oea-haynesgoals处 introduce and demonstrate the management tool have fun!what is it?* a series of questions that helps you formulate a plan for collecting and analyzing datawork in progresswhen to usetrack specific/

2、local information about a broader performance measure.8 track unique/localmeasures that aren ? necessarily tied to a broader measureget the following results(whafs in it for me?)as you formulate your plan池 what information to collect 汕 why we need it “ who will collect it q when we will collect i q

3、how to collect it蓬 generates team discussion法 identifies existing resources and what'sneededq helps make choices乩 puts everyone on the same pagematerials you will receive. case study池 tool (series of questions)汕 blank worksheet法 sample answersbreak into groupsandtake a fewminutes to readthe case

4、 studyfor steps 1-3* use case study and tool1a why collect the info?(related to business customer satisfaction)center continuous quality improvement plan1b. what will we use it for?b identifying areas of customersatisfaction/dissatisfaction1 c. what decisions will we make池 areas to work on to improv

5、e business customer satisfactionle, changes to employer seminars, hours of access to job seekers1cl what changes can we make 也 浴 what's out of our control? 就自 r2 systems, processes, or services which are under our control and within existing staffing and budget,汕 cannot be changed:池 center locat

6、ion. (10 year lease in effect)statewide lmi systemstep 2who will use the information and how would we provide it to them?step 3prioritize what specific information is neededfor steps 4-7q use case study and tool (questions) 池 recorder-capture ideas on worksheet 汕 use lifeline when neededsteps 4-7 re

7、port out工_ 池(4) resource reauirements-2。what happens if you don't1 have the information?h:>* f5) who collects and when? 池 who did you decide should collect the information?池 how often ?steps 4-7 report out* 6: who has the information?池 what key groups did you identify?* 7: data format池 what method(s) did you decide on to collect the information?summary of steps 8-10q step 8: design the information/data collection questions池 step 9: design analysis and reporting format池 step 10: pretestcheck and act汕 routinely collect and analyze your data池 compare act