著名国际酒店安全部程序-1（英文）SECURITY 01-20

1、SECURITY SECURITY OFFICERMAINTAIN A PROFESSIONAL APPEARANCE······················10KNOWLEDGEABLE IN THE OPERATING HOURS OF ALLOUTLETS AND FACILITIES·······

2、······························ 11CORRECT TELEPHONE PROCEDURE···············

3、··············12OPERATION OF THE ENGRAVING MACHINE······················13OPERATION OF THE PHOTO I. D MACHINE··

4、;·····················15ISSUING, RECORDING AND RETRIEVAL OF NAME TAGS···········17ISSUING OF REPLACEMENT I. D. CARDS····

5、·····················18SECURITY OFFICER KEY CONTROL PROCEDURE·················19CONTROL BACK OF HOUSE VISITOR

6、ENTRY······················21RESPOND TO ALL EMERGENCY SITUATIONS CORRECTLY·········22FIRST AID TRAINED·······&

7、#183;····································23USE OF THE PAGING SYSTEM·········

8、;··························24CORRECT USE OF H. T. 90 TRANSMITTER / RECEIVER·············26CORRECT USE OF

9、THE B. C. F. / DRY CHEMICALEXTINGUISHER···········································

10、83;····28OPERATION OF FIRE HOSE······································30CONDUCT THE FIRE HO

11、SE MAINTENANCE PROGRAM············31EFFICIENT OPERATION OF THE ELEVATOR IN THE EVENTOF A FIRE························

12、83;····························32CONDUCT RANDOM BUT REGULAR FIRE / SAFETY ANDSECURITY PATROLS···········&

13、#183;·······························33OPEN AND CLOSE POOL AT PRESCRIBED HOURS FOR THE USE OF HOTEL GUESTS······

14、3;·································34CLEAN UP POOL AREA DURING PERIODS WHEN THE POOLATT . IS NOT AVAILABLE·····

15、;··································35OPEN AND CLOSE GYM············

16、83;···························36OPEN AND CLOSE MITCHELLS ENTRANCE················

17、3;·····37OPEN AND CLOSE STAFF ENTRANCE···························39OPERATE THE C . C. T. V . SYSTEM·······

18、;·······················40INSTRUCT STEWARDING STAFF ON E . R. T. FIREPROCEDURES·················

19、3;·······························42REMOVE UNRULY UNDESIRABLES WHEN REQUIRED···········

20、3;43PROTECT EVIDENCE AT THE SCENE OF A CRIME·················44WRITE SECURITY INCIDENT REPORTS····················&

21、#183;·····45COMPILE ACCIDENT REPORTS···································48OPEN AND CLOSE MAIN STORES

22、AFTER HOURS FOR ISSUESAND DELIVERIES············································

23、···50COMPILE MAINTENANCE REQUEST······························51CORRECT USE OF THE SECURITY LOG······

24、3;·····················52UNDERSTAND THE PRINCIPLES OF CONDUCTING ANEFFECTIVE INTERVIEW··················&

25、#183;······················53HANDLING LOST & FOUND PROPERTY·····················&

26、#183;·····56ATTENDING TO A GUEST / EMPLOYEE ACCIDENT·················57HANDLING GUEST BRINGING IN A FEMALE COMPANION··········58ATTENDING TO

27、 A CASE OF SERIOUS ILLNESS IN THEGUEST ROOM···········································

28、;·······59HOW TO HANDLE GAMBLING INCIDENTS························60PATROLLING···········&

29、#183;·······································61HOW TO USE THE POCKET DIARY / OCCURRENCE BOOK AT THE CONTRO

30、L CENTRE·············································62HANDLING AN INTRUDER

31、 ON GUEST ROOM FLOOR··············63MAINTAINING EMPLOYEE-SECURITY RELATIONSHIP············64INVESTIGATING A CASE OF THEFT IN THE GUEST ROOM·····&

32、#183;···65ATTENDING TO A DRUNK HOUSE GUEST / UNRULY PERSON / S···66HANDLING PERSONS TRAPPED INSIDE A LIFT···················67HANDLING A CASE DRUG CONSUMPTION / POSSESSION

33、3;········68HANDLING VANDALS······································

34、3;··69HANDLING A CASE OF MOLESTING····························70HANDLING A CASE OF DEATH IN THE HOTEL········&

35、#183;··········71HANDLING A SUICIDE ATTEMPT·······························72HANDLING STAFF CHEC

36、K IN / OUT THE HOTEL STAFFENTRANCE············································&#

37、183;·····73TRANSFER AND ESCORT OF FUNDS····························74SECURITYJOB CATEGORIES:SECURITY OFFICERSECURITYJOB CATEGORY WINNER

38、SECURITY OFFICER SHERATON DARWIN HOTELTASKSMAINTAIN A PROFESSIONAL APPEARANCEKNOWLEDGEABLE IN THE OPERATING HOURS OF ALL OUTLETS AND FACILITIESCORRECT TELEPHONE PROCEDUREOPERATION OF THE ENGRAVING MACHINEOPERATION OF THE PHOTO I . D. MACHINEISSUING, RECORDING AND RETRIEVAL OF NAME TAGSISSUING OF REP

39、LACEMENT I . D. CARDSSECURITY OFFICE KEY CONTROL PROCEDURECONTROL BACK OF HOUSE VISITOR ENTRYRESPOND TO ALL EMERGENCY SITUATIONS CORRECTLYFIRST AID TRAINEDUSE OF THE PAGING SYSTEMCORRECT USE OF THE H . T. 90 TRANSMITTER / RECEIVERCORRECT USE OF THE B . C. F . / DRY CHEMICAL EXTINGUISHEROPERATION OF

40、THE FIRE HOSECONDUCT THE FIRE HOSE MAINTENANCE PROGRAMEFFECTIVE OPERATION OF THE ELEVATOR IN THE EVEN OF A FIRECONDUCT RANDOM BUT REGULAR FIRE / STAFF AND SECURITY PATROLSOPEN AND CLOSE POOL AT PRESCRIBED HOURS FOR THE USE OF HOTEL GUESTSCLEAN UP POOL AREA DURING PERIODS WHEN THE POOL ATT. IS NOT AV

41、AILABLEOPEN AND CLOSE GYMOPEN AND CLOSE MITCHELLS ENTRANCEOPEN AND CLOSE STAFF ENTRANCEOPERATE THE C . C . T . V . SYSTEMINSTRUCT STEWARDING STAFF ON E . R . T . FIRE PROCEDURESREMOVE UNRULY UNDESIRABLES WHEN REQUIREDSECURITYJOB CATEGORY WINNERSECURITY OFFICERSHERATON DARWIN HOTELTASKS ( continued f

42、rom previous page )PROTECT EVIDENCE AT THE SCENE OF A CRIMEWRITE SECURITY INCIDENT REPORTSCOMPILE ACCIDENT REPORTSOPEN AND CLOSE MAIN STORES AFTER HOURS FOR ISSUES AND DELIVERIESCOMPILE MAINTENANCE REQUESTCORRECT USE OF THE SECURITY LOGUNDERSTAND THE PRINCIPLES OF CONDUCTING AN EFFECTIVE INTERVIEWHO

43、NORABLE MENTIONTASKS HANDLING LOST & FOUND PROPERTY ATTENDING TO A GUEST / EMPLOYEE ACCIDENTHANDLING GUEST BRINGING IN A FEMALE COMPANIONATTENDING TO A CASE OF SERIOUS ILLNESS IN THE GUEST ROOMHOW TO HANDLE GAMBLING INCIDENTS PATROLLINGHOW TO USE THE POCKET DIARY / OCCURRENCE BOOK AT THE CONTROL

44、 CENTREHANDLING AN INTRUDER ON GUEST ROOM FLOORMAINTAINING EMPLOYEE SECURITY RELATIONSHIP SHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON T

45、OWERS SINGAPOREHONORABLE MENTIONTASKS ( continued from previous page )INVESTIGATING A CASE OF THEFT IN THE GUEST ROOMATTENDING TO A DRUNK HOUSE GUEST / UNRULY PERSONSHANDLING PERSON TRAPPED INSIDE A LIFTHANDLING A CASE DRUG CONSUME- TION / POSSESSIONHANDLING VANDALSHANDLING A CASE OF MOLESTINGHANDLI

46、NG A CASE OF DEATH IN THE HOTELHANDLING A SUICIDE ATTEMPTHANDLING STAFF CHECK IN / OUT THE HOTEL STAFF ENTRANCETRANSFER AND ESCORT OF FUNDSSHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TO

47、WERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPORESHERATON TOWERS SINGAPOREPERSON SPECIFICATIONTITLE: Security Officer DATE DEPARTMENT: SecurityESSENTIAL DESIRABLEAGE Over 23 years Late 20 s early 40 s QUALIFICATIONSEducation:Min level 10 Police, Military or Private IndustryExperience.

48、 First Aid Trained, Current Driving License with no convictionsEXPERIENCEMinimum One year in Field 1-3 years experienceSPECIAL SKILLSAdaptable has experience with report writing safety and Fire Prevention knowledgePERSONALITYFirm mature honest worker, shows reliability trustworthy, alert, strong sel

49、f motivated with leadership qualities.OTHER REQUIREMENTSAdaptable to shift work personable good communication, diplomatic, discrete, and not overbearingAPPROVED DEPT. HEAD: DATE:PERSONNEL: DATE:POSITION DESCRIPTIONDATE: 5 / 11 / 88POSITION TITLE: Security OfficerDEPARTMENT: SecurityBASIC FUNCTION:Pr

50、eserve order and ensure the safety and security of patrons guests and staff as well as the property of the hotel.DUTIES / ACTIVITIES:1. Patrol inside the hotel checking the lobby, corridors, restrooms and continually maintaining a Security, Safety and Fire Prevention containment watch through out th

51、e hotel.2. Circulate amongst patrons and guests ensuring compliance with all rules pertaining to age, behavior, sobriety, noise and other rules covered under state laws and hotel policies.3. Keep management informed of all infractions, investigate, and interview when necessary guests, patrons and st

52、aff regarding disturbance, complaints accidents, security breaches, and incidents of fire.4. As a last resort, call Police if unable to control disturbance or evict unruly persons.5. Perform First Aid and obtain assistance for all accident victims.6. Perform as a member of the in house Emergency Res

53、ponse Team.7. During the day shift man the Security Office and ensure all movements are monitored and logged.8. Daily collect all Mails and frank same before delivering to the Post Office before 11:00 hrs. Weekdays.9. Ensure all Staff complies with company policy and procedures.10. Issue and record

54、all name tags, I. D. badges and lockers in the prescribed fashion.11. Conduct Regular Maintenance Checks on all Fire Fighting Equipment and Fire Exit Doors.12. Perform other duties when required as requested by hotel management.SUPERVISION EXERCISED Directly Nil( Directly / Indirectly ) Indirectly A

55、ll StaffSUPERVISION RECEIVED Chief of Security Directly( Directly / Indirectly ) Personnel Mgr.Indirectly Resident Mgr.Indirectly Duty Mgr.Indirectly General MangerIndirectlyMINIMUM QUALIFICATION:Education level 10Min one year in either Police, Military or Private Industry Security, First Aid Traine

56、d and current drivers license with no convictions.APPROVAL: DEPARTMENTHEAD: DATEPERSONNEL MGR: DATESTANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: MAINTAIN A PROFESSIONAL APPEARANCESTANDARD: At all times Security Officers. Will comply with

57、 the company dress standards and directives regarding dress codes PROCEDURE:At the commencement of and throughout the shift the following standard will be maintained.A. Hair is to be neat and well groomed.B. Clean shaven every day- at. The beginning of the shiftC. Black dress shoes are to worn and h

58、ighly polished at all times.D. Acceptable jewelry will be watch and wedding band.E. Uniform is to be clean and well pressed.F. No Beards are allowed at any time.G. Name badge is to be worn above left breast pocket.H. Alcohol is not to be consumed during any shift or at least 8 hrs prior to the comme

59、ncement of shift.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: KNOWLEDGEABLE IN THE OPERATING HOURS OF ALL OUTLETS AND FACILITIES.STANDARD: Effectively convey to all , relevant information about the hotel, its outlets, facilities and Saf

60、ety, Fire and Security aspects. PROCEDURE:A. Undertake instruction from the Chief of Security regarding Safety Fire Prevention and security aspects and featured of the hotel.B. Introduction to the various Dept. Heads / Outlet Managers and familiarization with features, specialties and hours of opera

61、tion of outlets and depts.C. Undertake full hotel orientation.D. On completion be able to effectively convey this information to guest patrons and staff.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: CORRECT TELEPHONE PROCEDURESTANDARD: T

62、o always communicate clearly; correctly and effectively by telephone. PROCEDURE:A. On answering a Telephone call state, “Security Dept, Your Name May I help you?”B. If a message is to be taken be sure it is correct by repeating the text to the caller and writing it down.C. If the call is for someone

63、 not in the office, ensure the message slip is left for that person with text and other relevant information such as a return telephone number.D. When making an internal call, always state “This is your name of the Security Dept. May I speak to”E. When making an external call always state “ This is

64、your name of the Sheraton Darwin Hotel Security Dept. May I speak to”STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: OPERATION OF THE ENGRAVING MACHINESTANDARD: When required Security Officers will engrave name tags on request of personnel

65、. Each badge will be engraved in clean uniform manner. PROCEDURE:1. The Security Officer will place the badge and position it centrally in the jaws of the vice.2. Using the small black locking wheel located under the lip of the machine, turn in a clockwise motion until the those in the slide mount.3

66、. Take the required number of letters and centrally align those in the slide mount.4. Secure the block locking pins on either end of the letters to hold them firmly in place.5. Check that the needle is set to the correct cutting depth ( 2 ) on the spindle.a. If not adjust by loosening the allen nut

67、holding the cutting blade in place.b. Close adjusting depth to ( 0 ) ensuring cutting blade is flush with the cylinder and tighten allen nut. c. Adjust the cutting depth to ( 2 ) and fasten locking nut.6. Ensure size settings on the adjustable arms are both set to (3 ) if the settings are different

68、the lettering will be angled.7. Ensure the locking arm on the. Left side of the machine and position badge for engraving, then tighten locking arms towards you.8. Ensure cutting blade will engrave in position set by testing without power on.PROCEDURES: (continued)9. If everything is okay, turn on po

69、wer.10. Place both hands on the black knobs and position onto the badge and lettering.11. One hand is . to guide the needle along the tracks of the lettering and the other hand will regulate the depth of the cut onto the badge.12. The completed lettering is to the checked while still held in the vic

70、e.13. If checked okay, turn off power to machine.14. Remove lettering from machine and replace in correct position.15. Clean the badge of residue.16. Wipe down the machine of dust and filings17. Replace plastic cover on machine.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFI

71、CER HEAD: G. M. APPROVAL: DATE:TASK: OPERATION OF THE PHOTO I. D. MACHINESTANDARD: When required Security Officers will make I. D. Cards for Selected staff. PROCEDURE:1. Inspect I . D . Information card to see all details are correct.2. Assemble components of Machine.a. Camera from inner case.b. Mou

72、nt camera body to case.c. Insert plug leads to required positions.d. Check camera is loaded with adequate film.e. Turn on power.3. Have employee take a seat positioned 1.5 metres in front of camera.4. Place I. D. information card into machine details facing camera operator.5. By depressing slight on

73、 the red button on the right side of the camera body, a light will appear.6. Position that light on the tip of the subjects nose.7. Have the subject look into the camera.8. Depress the red button fully and release to take the first picture.9. Wait ten seconds.10. Press black lever to move photo frame into position for second picture (DOWN).11. Steps 7 1012. Locate white paper tab at b