酒店《准表格》培训活动纲要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Standard Forms任务：标准表格Code 序号:OH-SM-RM-A003Objectives:At the end of this sessi on, each trainee will be able toen sure bus in essarran geme nts are properly docume nted and special arran geme nt are submitted for approval in an efficient manner.目的：课程结束

2、后，每个学员将确保能够对所有商务活动安排进行文字处理特殊情况要提交上级批准。Sta ndard:Follow up S& P标准：参照标准和程序Resources: LCD, Standards form example, Flipchart, Whiteboard培训器材:LCD，标准表格样本，翻转展示板，白板MethodTrai ning StepsTime培训方式培训步骤时间Does any one know which kind of form will be used inQuestio n 提问sales departme nt15 min utes谁知道在销售部将用到那些

3、表格F/C (1)In troducti onFITAnd expla nati onBookings散客预订单F/C介绍和解释Group Bookings 团队预订单Loss Business report 丧失生意报告用单VIP Reservation Request 贵宾申请表Complimentary/ Upgrade Request免费房及升级申请表Spe15 mi nu tesLecture use LCD 运用cial Room ame nities/set-up Request特殊LCD讲解房间用品及摆放申请表Contract/Special Rate Authorizatio

4、n合同及特殊价格协议书Sales Call Report 销售报告 EntertainmentExpense Account Form 费用报销单Art Work Job Request 美工工作单Show steps on prepared LCD, explai n reas on forBuzz group 分组讨论Practice 练习Summary 总结each step, ask train ees to comme nt and questi on on each step.将所有程序的主要内容逐条讲解，在讲解过程中要 不时请学员发表建议并提问。Note:Different ty

5、pes of forms will be used to serve differe nt purposes and fun cti ons.提示：不同类型的表格将用于不同的目的和功能。This course should be divided two parts:本课程分为两部分：What is basically sta ndard forms of sales departme nt(Review Flip chart 1 ) 什么是销售部的根本的表格How do we use these sta ndard forms女 M可使用标准表格How do we use these sta

6、ndard forms女口何使用这些标准表格All answers will writing in whiteboard and correct.将所有的答案写在白板上然后选择正确的。Show all the example of the standard forms and asktrain ees to fill out.展示所有的表格样本然后让学员填写。10 mi nu tes5 mi nu tes5 mi nu tesTotal 45 minu tesReview all the key poi nts回忆所有的要点Ask questi on and have participa nt expla in the sta ndard andits importanee. Summarize critique points applicable to en tire group。提问并请参与者解释标准及其重要性。总结评估过