浅谈护士长角色在护理管理中的作用

1、浅谈护士长角色在护理管理中的作用精神医学论文发表期刊推荐国家级期刊中外医疗，中外医疗杂志是国家卫生部主管的、卫生部医院管理研究所主办的专业性学术期刊，国际标准刊号：issn1674-0742，国内统一刊号：cn11-5625/r；中外医疗面向全国各地邮局公开发行，深受各医疗机构科研人员、管理人员、医疗事业单位工作人员、医学院校的师生以及关注医疗卫生事业发展的广大爱好者所喜爱。摘要随着护理管理模式的改变,护士长已由单一的角色转变为多重角色。护士长应具备良好的素质和广博的专业知识。其在护理工作中充当着各种角色,在护理管理中发挥着不同的作用,使各项护理工作得到良好的完成。关键词护士长,角色,护理管理

2、随着护理模式的改变,护士长已由单一的角色转变为多重角色。这就要求护士长不但要有扎实的专业护理知识,还要具有科学规范的管理素质。在护理工作中,护士长担当着各种角色,护士长的业务素质、工作作风、语言、行为、仪表、情感直接影响着科室护理质量和服务质量,在护理管理中发挥着不同的作用,所以,要胜任护士长工作,要不断的学习,强化自我素质,以更好地完成各项护理工作。1护士长应具备的素质要求1.1护士长应具备较高的政治思想素质护士长应热爱祖国,具有社会主义觉悟和全心全意为人民服务的思想1,具有较强的责任心和事业心,热爱护理事业,工作上兢兢业业,有良好的道德素质,以身作则,严于律己,宽以律人。1.2护士长应具备

3、较高的文化素质护士长应掌握科学基础知识、专业知识和管理知识,带头学习,通过自学提高学历,积极参加各种学术会议和培训,形成科室人员互相比学习,人人向上拿本科的好风气。1.3护士长应具备良好的心理素质护士长应该有坚强的意志,遇到困难沉着冷静,不盲从,取得好成绩不骄傲,要心胸宽广,善于团结和自己意见不同的同事,敢于承认自己的缺点,不居功自傲。同时还要有自信心,相信自己的能力,激励和带领下属完成各项护理工作。1.4护士长应具备良好的身体素质平时注意锻炼身体,培养健康的体魄与充沛的精力,用饱满的热情带领科室人员迎接每一天的繁重护理任务。2护士长应具备的角色需求2.1在决策方面的角色需求护士长是一个科室的

4、计划者,规划病区有关护理业务,制定各种计划,完善各项规章制度及护理人员岗位职责,意见和建议,又是资源调配者,应合理地分配病区各种人力、物力和护理责任,做好各种仪器设备的申请,领取与保管,维修与报废,对各项工作进行充分的准备,保证病区的医疗护理顺利进行。出现各种护理问题时做好协调谈判工作。对护理管理及时进行改革创新,制定战略性的计划,开发新项目且监督护理计划的实施,以成为成功的管理者。2.2在信息传递方面的角色要求护士长负责监督并审核病区各项护理工作的完成情况,是病区护患的代言人,代表护士和患者反映其需求,应做好医护、护护、护患的沟通,满足患者的健康需求。护士长应及时将外部人员和上级获取的信息及

5、时向护理人员传达,同时经过分析整理、汇报给相关部门和人员。2.3在人际关系方面角色需求护士长是科室护理人员的领导者,带领并指导下属共同完成护理任务,建立内外部和沟通网络关系,代表所属单位参加护理部和院方各种会议,接待来访者,签署法定文件,履行法律以及社会上的义务。3护士长的多重角色在管理中的作用3.1护士长的决策能力决策是管理的核心,护士长应能够识别现在环境中潜在的矛盾与冲突,依照科学的决策,运用一定的技巧做出正确的决策,并注意实事求是,集思广益,遇到重大问题要有一定的分析判断能力,确保护理工作的绝对安全。3.2护士长的指挥能力决策的实施有赖于管理者的指挥,病区遇到突发事件,如危重患者的抱求,

6、大批伤员的抱救,护理人员的集体活动等,正确的指挥能及时解决护理问题,更好地完成护理工作3-4。3.3护士长的交谈能力交谈是人际之间的交往方式,具有一定的感情色彩,护士长应注意自己的语调、态度、眼神、方式。谈话时的场合分寸,激发下属的谈话愿望,讲出自己的心里话,及时化解人员之间的矛盾。3.4护士长的协调能力护士长在协调科内外护士之间及其他人员之间的人际关系中起着重要作用,护士长要平易近人、不分亲疏远近、平等待人、不能滥用职权,损害他人利益5。3.5护士长应重视人性化管理护士长心中装着每个护士,护士遇到特殊的节日和困难要及时送去温暖,关爱护士,灵活安排护士工作,善于发挥护士的优点,抓住每个护士的闪

7、光点,让大家互相取长补短,优秀的护士及时给予表扬鼓励,科室护士受到患者家属不公正的待遇时耐心安抚护士,在解决问题时站在公共的立场上,维护护士的尊严。综上所述,护士长应具备较高的政治素质,高层面的文化知识,良好的心理素质和身体素质。在决策方面、信息传递、沟通能力,人际关系方面能够满足各种不同角色的需求。在管理活动中,利用应具备的素质发挥护士长角色的作用,有效地、艺术地行使管理职能,不断学习护理新知识,提高管理能力,成为一个适应现代护理发展的优秀的管理者。参考文献1姜小鹰.护理管理学m.上海:上海科学技术出版社,2001:210-211.2姬娟娟,吴红艳.现代护理管理的人文素质论j.中国实用护理杂

8、志,2004,20(12):64.3王思敏.如何主动预防护理纠纷j.中国医药导报,2006,3(16):148.4李菁.如何有效预防急诊科护理医疗纠纷的发生j.中国现代医生,2007,45(15):106,126.5陈洁.医院内部分配制度改革的探讨j.临床和实验医学杂志,2006,5(4):413.qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgk

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