FordGlobal8DProcess

1、global 8d processexecutive overviewpresented by: mohamed o. ezzat ptp sta manageragenda what is global 8d? why ford developed global 8d why ford involves suppliers development of the g8d concept the ford global 8d computer system success factors for roi global 8d support availableproblem or opportun

2、ity?“within each problem lies a disguised opportunitybut it is the art of unmasking the disguise that distinguishes between the two.”anonymousproblem recognition no matter how large the tip of an iceberg seems, 80 percent of it lies below the surface of the water. its the same way with problems.symp

3、tomreal problembackground of g8d g8d is the result of combining the best-practices of several methodologiesglobal 8d defineda disciplined, systematic process for solving problems and preventing their recurrenceglobal 8d functions problem-solving processglobal 8d functions problem-solving process sta

4、ndard global 8d functions problem-solving process standard communication toold1d2d3d4d5d6d7d8d0prepare for the global 8d processestablish a teamdescribe the problemdevelop an interim containment actiondefine & verify root cause & escape pointchoose & verify permanent corrective actionsim

5、plement & validate permanent corrective actionsprevent recurrencerecognize team & individual contributionswhy ford developed g8dbest allocation of timecost of resolvingproblemsactual time spentpastproblemsolvinglow3 - 5 x80%presentdecisionmakingmediumx10%futureplanninghigh.1 x ?10%focus of g

6、8d stepsproblemsolvingdecisionmakingplanningandpreventiond2d4d0, d1,d3, d5,d8d6d7inhibitors to effective problem solving jumping to conclusions bias lack of factual data no logical process impatience failure to usecorrective actions etc.g8d highlights never-been-there and change-induced conditions r

7、oot cause and its escape point prevent recurrence one global system assessing questions common taskschange-induced vs.never-been-there situationslevel ofperformancetimeexpectation“something changed gradually”actualchange-induced vs.never-been-there situationslevel ofperformancetime“something changed

8、 abruptly”expectationactualchange-induced vs.never-been-there situationslevel ofperformancetime“never-been-there”desiredactualaddressing alternative problemslchange-induced conditionslmultiple causeford suppliers and g8d quality in products reduce costs improve communicationqs 9000fords partnership

9、with suppliers ford doesnt have a chance at world-class quality if parts arent defect freeprocess control?d - prepare for the g8d process use g8d? emergency response action?d - g8d application criteriag8d?process improvement?robustness?triz? symptom quantified? customer identified? symptom priority

10、or performance gap? cause unknown? mgt. committed? team needed?d1 - establish the team identify the champion and team leader determine the skills and knowledge the team will need select team members establish team goals, roles, and how to work togethertell me what the problem isinstructions read the

11、 first short scenario in your portfolio write what you think the problem is time: 1 minuted2 - describe the problem identify what is wrong with what detail the problem in factual, quantifiable termsd2 - describe the problemlproblem statementn“whats wrong with what?”n“why? why? why?”d2 - describe the

12、 problemproblem description what the problem is and is not when the problem is and is not where the problem is and is not how big the problem is and is notd3 - develop the interim containment action isolate the customer from the effects of the problemverification proof before the action is implement

13、ed that the action will do what is intendedvalidation ongoing evidence that the action is doing what was intendedd4 - define and verifyroot cause and escape point test each possible cause against the d2 problem description identify where the problem should have been detected verify the root cause an

14、d escape pointd4 - root cause analysisis / is notdifferenceschangestestpotential root cause(s)d4 - verify the root cause make the problem come and goproblemproblemd4 - escape point the place in the system closest to the root cause where the problem could have been detected but was notd5 - choose and

15、 verify permanent corrective actions select the best pca to remove the root cause address the escape pointd5 - choose and verify permanent corrective actionsldecision-making worksheet decision making worksheetgivens choice a choice bwantsrisksd6 - implement and validatepermanent corrective actions p

16、lan and implement selected pcas validate that pcas are continuing to workd7 - prevent recurrence find the “root cause of the root cause” change the systems that allowed the problem to occurd7 - prevent actions present problem similar problems systemic recommendationschampiond8 - recognize team and i

17、ndividual contributions sincerely recognize all contributions to solving the problem celebrate formally close the g8dhow to ensure success & increase roilcreate the right climatelidentify and set the priority of problemslsupport the problem solving processlprovide the system to carry out corrective actionsmanagement createsthe right climate patience provide practice time be interested state expectations clearlymanagement sets the priorities continuously improve the system provide the right resources share significance of the problem with the teammanagement suppor