大学英语口语教程ETIQUETTE

1、1etiquette & manners:social rules for the professionalcompiled by dotty harshberger2no matter what the situation, social etiquette rules should be followed.when should you be particularly aware of your manners?3every situation!4consider some of the benefits of etiquette gives professionals the t

2、ools to impress clients and colleagues. it puts others at ease so that business can be conducted.5and helps to establish rapport with others more easily. builds confidence and helps create a winning style.gives the organization an overall polished, professional image.6andpossessing a high level of e

3、tiquette knowledge and skills builds confidence and instills the perception of trustworthiness in others.7introductions when you are speaking with someone you know and someone new approaches, always make an introduction.8when making an introduction give a piece of information about the personit can

4、be a conversation starter.“this is sue, she just opened a new store in town.”9what? listen to and concentrate on conversationsdont just wait for your turn to talk!10dont jump! resist the urge to jump into a conversation when someone pauses in thought. wait a second or two, then respond.11just a peck

5、 will do. a kiss on the cheek as a greeting is okay at a holiday gathering or a convention when you havent seen the person in awhile. resist the smooch in a purely business setting.12smile, youre on candid camera! be an active listenersmile, nod, make eye contact and agree when appropriate.13my spac

6、e respect a persons personal spacedont get too close! if you can smell lunch on their breathyou may be too close! give them a breath mint!14build your vocabulary! avoid vulgar references and swear words. poor language is not professional and offends some.15networkingbased on the success of your firs

7、t impression, the other person will determine whether or not you are worthy enough for them to continue investing themselves in developing a relationship with you and your company.16mind your own business! dont ask personal questions!likehow much did that cost?why did they divorce?did you get a rais

8、e?17youve got to be kidding! gossipkeep it to yourself! gossip: everyone wants to hear it until its about them! 18hold the door. whoever (guy or gal) gets to the door first should open it and hold for others who are following.19the door is closing at an elevator, those in the elevator should get off

9、 before anyone else get on.20meeting seating generally the chairperson sits at the end of the table farthest from the entrance.21does anyone know what time it is? if you are attending the meetingbe on time! on time means arriving a few minutes before the meeting begins. 22whos in charge of this meet

10、ing? if you are leading a meeting arrive early! check the rooms temperature, lighting, and arrangement. get yourself organized. greet the participants as they arrive.23keep your word. do what you promised you would do!make that phone call!write that note!make the arrangements!24h2o always thirsty? s

11、ee a doctor! having a bottle of water is alright if water is available to others. if youre the only oneput it away!25placing a telephone call if youre making a call, identify yourself first, then ask to speak to the person youre trying to reach.26when you finally reach the person before you jump int

12、o a deep conversation, ask if they have time to talk.27if youre on the phone and another call comes in always ask if its alright to put them on hold.28sign language? do not interrupt someone on the telephone by gesturing, speaking or writing them notes!29what about voicemail? if you must leave a mes

13、sage, state your name (spell if they dont know you), phone number, date and reason for the call. repeat your phone number at the endslowly.30youre ringing when you are in any meeting, turn off your cell phone ringeraccept voicemail and text messaging only!31can you hear me now? if you must take a ca

14、ll in a public placetry to move to a more private space. hearing one-sided conversations alienates the person not in the conversation!32i cant talk now, but if you must talk in a public place (bus, elevator, airplane etc.) keep it short and discreet.33rapid response forget junk mail and forwards, bu

15、t always respond to a real message on your e-mail.34watch wat u say while our internet culture is full of shorthand, check your e-mail for grammatical, capitalization and spelling errors! in businessno shorthand!35moving? close your e-mail address at an old job and have them forwarded to an appropri

16、ate person. let everyone know your new e-mail address.36no eating with your fingers! during the first course of the meal, use the utensils on the outside. for example, the salad arrived, use the fork on the far left. entre arrives, the next fork. 37i want to eat my dessert! when wanting to eat your

17、dessert, use the utensils that were placed above the plate.38put the napkin where? open the napkin, refold in half and place in onto your lap with the fold away from you.39how did that get on the floor? if your utensils or napkin fall, do not crawl around on the floor to retrieveflag down a waiter a

18、nd ask for another.40i cant eat another thing. finally done eating?place all of your utensils on the plate with the tip of the fork and knife across the plate, pointing at 11 oclock.41chop sticks or chop suey? eat your chop suey (or any other food) with chop sticks only if you already know how to us

19、e themlearning in front of someone can be ugly!42whats in my mouth? great meal when all of a sudden you realize something in your mouth needs to come out! cover your mouth with a napkin and get it outdiscreetly!43doing lunch? whoever invites a colleague or client to a business lunch pays for itthat

20、includes the tip, coat check and parking if necessary.44where to lunch select a restaurant that is conducive to conducting business. the restaurant should be centrally located for both, or close to the guests office.45mirror, mirror on the wall dont primp at a restaurant table or in public. use the restroo