BEC中高级口语培训

1、Lecture 2Staff training & promotionTeamwork & CommunicationTemporary staffThe retailer company you work for needs to employ a number of temporary sales assistants to cover a busy period in its shops.You have been asked to consider how to recruit these staff.Discuss the situation together, an

2、d decide: What type of people would be suitable for the positions What the company can offer to attract temporary staffA: You see, Christmas is coming. It seems our current sales staff cannot manage the busy season alone.B: Yes, to cover the busy period, we need to employ 5 temporary sales assistant

3、s. What type of person do you think would be ideal for the vacancy?A: In my opinion, our ideal sales assistants would be experienced, since a green hand in sales just dont possess the necessary skills to communicate with the customers and its impossible for us to offer them training.B: Yes, experien

4、ce is the indispensable qualification. Besides, we should consider the necessary personalities, such as hard-working, honest, enthusiastic, out-going, clean and neat in appearance and even good-looking.A: Good-looking?B: That sounds a bit critical, doesnt it, but handsome or charming faces really he

5、lp a lot, you cannot deny it.A: Yes, I think so. However, if our recruiting criteria are too critical, it may be difficult for us to find excellent sales assistants in such a busy commercial season. Sales assistants are in great need these days, you know.B: You are to the point. Thats why we have to

6、 think about how to attract good sales assistants. Any good ideas?A: Since we hire sales assistants on temporary basis, we can forget those long-term benefits, training opportunity, career development and so on. Instead, we should focus on salary.B: I cant agree more. We can offer them handsome sala

7、ry, such as commission salary based on their sales volume. For example 10% commission of their sales volume. Thats tempting, isnt it?A: Good idea! That is to our mutual benefits. Besides, to encourage them to work harder, we can also try by decorating our shop much nicer, by offering them free lunch

8、.B: You see, I myself even hope to join them.A: Why not?I. Staff trainingWhyWhomWhatHowFor a tryWho do you think should contribute towards the cost of employees training, the employer or the employees? Is it important for you to be offered opportunities for training in a job?Should firms train their

9、 employees? How can the staff be stimulated to attend the training class?2. To whomHow do you think a supervisor should select employees for training courses?Is training experienced employees as easy as training new employees?3. What Is it necessary for companies offer English language training?Shou

10、ld the company offer different levels of training?Is it important to train employees in interpersonal skills?Is it important to train employees in problem-solving skills?4. HowLocationTransportationTimeCostTrainerContentMaterialsFollow-up advice A: In arranging a training course, I think the trainer

11、the trainer is important. The trainer should be competent and competent and expertiseexpertise in the field.B: AbsolutelyAbsolutely. We can learn more things from a flexibleflexible trainer. ExperiencedExperienced trainer knows how to organize the class and will give more constructive advice on our

12、study.A: And the timethe time for the class is also very important. It should not interfere with our routine work. Nobody will go to classes at the cost of quitting our present job.B: You can say that againYou can say that again. The purpose of our choosing the course is to guarantee that we can sta

13、y with our present position and get promoted.A: The costThe cost should also be reasonable.B: ExactlyExactly. If it was too high and beyond our means, we would not think about taking the course.A: To sum upTo sum up, the trainer, time and cost are the most important to take into account when arrangi

14、ng a training course for staff.What training would you hope to have in future?What training would you hope to have in future?Is it better to attend a full-time or part-time Is it better to attend a full-time or part-time training course?training course?Do you think companies should provide training

15、Do you think companies should provide training for all their staff?for all their staff?Do you think more companies will use external Do you think more companies will use external agencies to run their staff training program in the agencies to run their staff training program in the future?future?Are

16、 there any disadvantages of turning to an Are there any disadvantages of turning to an external agency to run staff training program?external agency to run staff training program?What training would you hope to What training would you hope to have in future?have in future?The training of The trainin

17、g of , such as , such as English. The English. The globalization of economyglobalization of economy and and the wide-spread the wide-spread international cooperationinternational cooperation all all of a common language. of a common language. And English is one of the And English is one of the langu

18、ages.languages.a full-time or part-time training a full-time or part-time training course?course?A full-time training is A full-time training is preferablepreferable. Because it . Because it allowsallows the employees a complete range of the employees a complete range of time time to focus on learni

19、ngto focus on learning. . Without the interruptionWithout the interruption of work, they can of work, they can concentrate on concentrate on acquiring new knowledge acquiring new knowledge and skillsand skills, thus they can get effective , thus they can get effective training.training.external agen

20、cies to run their staff external agencies to run their staff training program ? training program ? It Its difficult to predict. s difficult to predict. It It depends ondepends on the development and the development and reputation of the external agency, reputation of the external agency, on on peopl

21、e peoples attitudes towards training s attitudes towards training agency, agency, onon the finance of the companies, etc. the finance of the companies, etc.disadvantages of turning to an disadvantages of turning to an external agency?external agency?Yes. Using external agency to train staff Yes. Usi

22、ng external agency to train staff involvesinvolves a great deal of a great deal of investigationinvestigation and and can be riskycan be risky. . An An inexperiencedinexperienced external agency will external agency will not only cost time but also waste not only cost time but also waste money.money

23、.Model Practice 2What is important when What is important when choosing a business training choosing a business training course?course?ContentContentInstructorInstructorLength of the courseLength of the courseThree things should be taken into consideration when choosing a Three things should be take

24、n into consideration when choosing a business training course.business training course.First, the content of the course is very important. We must First, the content of the course is very important. We must choose the course choose the course . Even a perfectly . Even a perfectly conceived training

25、program conceived training program can fail ifcan fail if the the of the course is of the course is not not . .Second, the strength of the course comes primarily from the Second, the strength of the course comes primarily from the instructor in front of the students, since it is the instructorinstru

26、ctor in front of the students, since it is the instructors ability s ability to transfer knowledge. to transfer knowledge. , we should make sure they are , we should make sure they are before we choose before we choose the course.the course.Third, the course should have an appropriate length. Third,

27、 the course should have an appropriate length. If itIf its too s too longlong, it might interrupt our normal business or even make us lose , it might interrupt our normal business or even make us lose business. business. If itIf its too shorts too short it won it wont achieve the results we desire.t

28、 achieve the results we desire.To sum up, the content, the instructor and the length of the To sum up, the content, the instructor and the length of the course are important when we choose a business training course.course are important when we choose a business training course.Assignment 1WhatWhats

29、 important whens important when? ? Designing an effective training planDesigning an effective training planTraining needs Training needs company budgetcompany budgetII. Staff promotionDo you wish to be promoted?Brings higher salary, sense of fulfillment,More opportunity and more responsibilitywhypro

30、motion is the best incentive to reward those staff who 工作态度：work harder, loyalty, dedicated工作表现：productive, contribute创造力：a creative mindModel Practice 2What is important when What is important when promoting staff members?promoting staff members?Attitude to workAttitude to workCurrent performanceCu

31、rrent performanceCreativityCreativityI think three things are important when we choose I think three things are important when we choose a candidate to promote. a candidate to promote. The first consideration is attitude to work, The first consideration is attitude to work, because when we promote a

32、 staff we aim to because when we promote a staff we aim to and have and have in our company. So we can in our company. So we can only promote those staff only promote those staff to to the company and intend to grow with the the company and intend to grow with the pany.Secondly, current performance

33、is very important. Secondly, current performance is very important. Promotion is Promotion is those those staff who are highly productive and contribute staff who are highly productive and contribute most to the growth of the company. Promoting most to the growth of the company. Promoting the staff

34、with good performance is the staff with good performance is . .Lastly, I think a creative mind should also be Lastly, I think a creative mind should also be encouraged. Only a team with creativity can encouraged. Only a team with creativity can achieve much and develop the company quickly.achieve mu

35、ch and develop the company quickly.Model Practice 3你们所在公司的销售部经理这个职位空缺，公司已决定从公司内部提拔。请你们就提拔政策提出建议。讨论并决定：A: As you know, there is a job opening for sales manager in our A: As you know, there is a job opening for sales manager in our company and it is decided that the opening should be filled from compa

36、ny and it is decided that the opening should be filled from within the company.within the company.B: It is a sound decision, isnB: It is a sound decision, isnt it? You see, our company is a big t it? You see, our company is a big and well-established corporation. There are and well-established corpo

37、ration. There are abundant human abundant human resourcesresources we can make full use of. we can make full use of.A: Yes, I completely agree with you, since external recruitment A: Yes, I completely agree with you, since external recruitment will will entail more costs for orientation and training

38、entail more costs for orientation and training, and it, and its s sometimes difficult to determine whether the efforts to locate sometimes difficult to determine whether the efforts to locate promising talents are effective and mising talents are effective and cost-efficient.B: Fur

39、thermore recruiting external candidates will B: Furthermore recruiting external candidates will discourage / discourage / undermine the morale and productivity of our employeesundermine the morale and productivity of our employees, while , while promoting someone from within has motivational value.p

40、romoting someone from within has motivational value.A: Yes. Promotion-from-within can A: Yes. Promotion-from-within can for the sales for the sales staff with ability and outstanding work performance staff with ability and outstanding work performance B: Precisely. B: Precisely. A: Undoubtedly, prom

41、otion-from-within A: Undoubtedly, promotion-from-within contributes to contributes to both the career development of individual and the both the career development of individual and the overall growth and success of our corporation.overall growth and success of our corporation. you know, as a coin h

42、as two sides, you know, as a coin has two sides, promotion-from-within, sometimes, can lead to promotion-from-within, sometimes, can lead to among employees. among employees.B: I see. But we can B: I see. But we can manage to sidestepmanage to sidestep this issue. this issue.A: Oh! How to manage it?

43、A: Oh! How to manage it?B: By B: By with clear description of qualifications, with clear description of qualifications, experience, merits, personal qualities required.experience, merits, personal qualities required.A: I see. So A: I see. So when selecting a sales managerwhen selecting a sales manag

44、er, , we should make an investigation of all related aspects of we should make an investigation of all related aspects of the candidates, such as experience in communicating the candidates, such as experience in communicating with people of various backgrounds an past with people of various backgrou

45、nds an past performance, and their ability in expanding market and performance, and their ability in expanding market and so on. B: Quite right.so on. B: Quite right.A: Besides, we should also make sure that our A: Besides, we should also make sure that our promotion decisions are based only on qual

46、ificationspromotion decisions are based only on qualifications, , demonstrated performance, and skill base of the demonstrated performance, and skill base of the applicant and not on race, sex, seniority or other applicant and not on race, sex, seniority or other irrelevant criteria.irrelevant crite

47、ria.B: Yes, the existence of discrimination can undermine B: Yes, the existence of discrimination can undermine both the morale ande productivity of its victims.both the morale ande productivity of its victims.A: A: It Its really crucial to avoids really crucial to avoid all form of discrimination a

48、ll form of discrimination in promotion when making a good and sound in promotion when making a good and sound promotion decision. B: Of motion decision. B: Of course.Back-up questionsAre Are interpersonal skillsinterpersonal skills important when promoting important when promoting an emplo

49、yee?an employee?Is Is loyaltyloyalty important when selecting an employee important when selecting an employee for promotion?for promotion?Which do you think is more important, Which do you think is more important, ability or ability or performanceperformance? ?Is satisfying performance important wh

50、en selecting Is satisfying performance important when selecting a sales manager from sale staff?a sales manager from sale staff?Would you consider a competent candidate who is Would you consider a competent candidate who is a stranger in sales when filling the vacancy of sales a stranger in sales wh

51、en filling the vacancy of sales manager?manager?Assignment 2Your company is going to promote some employees to Your company is going to promote some employees to management positions. Talk together about some of the management positions. Talk together about some of the things that are important for

52、the positions and decide things that are important for the positions and decide what would be the most important. Here are some what would be the most important. Here are some ideas to help you.ideas to help you.Personal qualityPersonal qualityExperienceExperienceEducation backgroundEducation backgr

53、oundBusiness achievementsBusiness achievementsLength of serviceLength of serviceTeam spiritTeam spiritCurrent positionCurrent positionCommunication skillsCommunication skillsAssignment 3The department you work in has recently been praised for The department you work in has recently been praised for

54、being the most efficient in the company. The managing being the most efficient in the company. The managing director has asked you to make suggestions about how director has asked you to make suggestions about how efficiency could be increased throughout the company.efficiency could be increased thr

55、oughout the company.Discuss, and decide together:Discuss, and decide together:How to motivate all staff in the company to achieve a How to motivate all staff in the company to achieve a high level of efficiencyhigh level of efficiencyWhat practical steps could be taken to improve What practical step

56、s could be taken to improve efficiencyefficiencyTeamwork WhyWhatWhyWould you enjoy working in a team?Do you prefer to work in small teams or big ones?Is it important for a team to have regular meetings?How important is the team leader?Model Practice 2What is important whenWorking in a teamMutual tru

57、stCommon goalsI think mutual trust, common goals and individual role are I think mutual trust, common goals and individual role are all important when working in a team. all important when working in a team. Firstly, mutual trust is the foundation for an effective Firstly, mutual trust is the founda

58、tion for an effective teamwork. teamwork. If If the team members the team members cannotcannot trust each other, trust each other, they would notthey would not cooperate wellcooperate well. . Secondly, common goals are what the team is striving Secondly, common goals are what the team is striving fo

59、r. Specified common goals help to for. Specified common goals help to bond the team bond the team membersmembers together and work better. together and work better. Thirdly, to work in a team, Thirdly, to work in a team, individual roleindividual role is also is also important. important. Only whenO

60、nly when the members are clear about the members are clear about their individual roles can they their individual roles can they make their personal make their personal contribution to help the team accomplish its purposecontribution to help the team accomplish its purpose. . Otherwise,Otherwise, who knows