酒店基础英语

1、酒店基础英语酒店基础英语part one1 问候good morning. 早上好. good evening.晚上好.good afternoon. 下午好. good night. 晚安2 称呼sir 先生 madam女士3 欢迎welcome to our hotel 欢迎到我们酒店来 welcome to our restaurant 欢迎到我们餐厅来4 提供帮助may i help /assist you?我能帮您做什么吗？one moment, please.请稍等。5 致谢thank you /thank you very much.谢谢你！thanks./thanks a lo

2、t.多谢了！thank you for your help.谢谢你的帮助！our department部门名称 executive office 行政办 front office 前厅部sales & marketing 营销部 rooms 房务部food & recreation 餐娱部 engineering 工程部accounting 财务部 security 保安部human resource 人力资源部 housekeeping 客房部useful sentences常用句子常用句子 your room number, please. 请问您的房号? may i ha

3、ve your name please？ 请问您的名字是？ how could i contact you? 我怎么可以联系上您呢？ part two职位职位1 职位 general manager总经理 director总监 manager经理 mod 值班经理 assistant manager大堂副理 supervisor主管 operator 接线员 bellboy 行李生 receptionist 接待员waiter餐厅男服务员 waitress餐厅女服务员 room attendant 客房服务员 2 .应答应答youre welcome. 别客气that is all right

4、. 没关系my pleasure./with pleasure 别客气3. 致歉致歉sorry. 对不起 excuse me.打扰一下pardon?请再说一遍 sorry, i can not understand english. one moment ,please. ill call the supervisor. 对不起，我听不懂英语。请稍等，我让主管来处理。4 .肯定、否定回答肯定、否定回答yes/sure 是 no/no, thanks. 不./不，谢了.5 .告别告别/祝福祝福good-bye /bye /see you. 再见 .hope to see you again. 我

5、希望能再见到您have a nice trip. /have a good time. 祝您一路顺风./祝您快乐!useful sentences常用句子常用句子 how do i get to the sanya? 我怎么去三亚？you can get there by bus or by taxi. 你可乘公车也可打的。 where is the gym? 健身房在哪？ this way please! 这边请！ part three1 .问路与指路excuse me, where is /the lift ? 请问电梯在哪？please follow me ！ 请跟我来！where is

6、 the washroom/toilet? 请问洗手间在哪？its over there ! 在那边！this way, please./follow me ,please. 请这边走/请跟我走let me show you there, please. 请让我带您去吧go straight ahead, turn left/right 一直往前走，往左/右转2 主要营业场所名称business center商务中心 cashiers 收银处 restaurant 餐厅 bar酒吧shop 商店 reception前台接待 room service客房送餐服务 clinic 医务室gym 健身房 conference room会议室 laundry service洗衣服务 swimming pool游泳池beach沙滩 barbecue烧烤useful sentences常用句子常用句子i need room service. 我需要客房送餐服务i need laundry serv