供应商管理[1]

1、供应商管理1Dell Computer Corporation IPO On Board TrainingSupplier Quality StandardPrepared by: Eric Hoh供应商管理1ContentQuality System RequirementsContract ReviewDesign ControlDocument ControlSupplier Quality ControlProduct Identification and Lot TraceabilityProcess ControlInspection and TestingCalibrationI

2、nspection and Test StatusControl of Nonconforming ProductHandling, Storage, Packaging, and DeliveryQuality RecordsDeliverables供应商管理1Supplier Quality StandardA high level standard to outline the quality program requirements for Dell SupplierRFQ/Contract shall take precedent if conflict with the SQS r

3、equirementsExceptions to SQS requirements must be approved by GSQE供应商管理1Quality System RequirementsQuality ProgramnConsistent with ISO 9001 and 9002 requirements Management ResponsibilityDevelop company-wide quality policyEnsure the continuing suitability and effectiveness of the quality systemMonit

4、or compliance to the system, and to ensure corrective/preventive measures are implemented供应商管理1Quality System Requirements - ContinuedOrganizationnSupports, implements and maintains the quality system at all levels.Quality Policies, Procedures, and Work InstructionsnDocumented quality program to ens

5、ure product and/or services comply with the requirementsQuality Management PlanQuality program used for the design, manufacture, test, and inspection of product delivered to Dell供应商管理1Quality System Requirements - ContinuedInternal Audit ProgramnGap Analysis (Audit)nSystem AuditsnProcess/Product Aud

6、itsDell AuditsnPeriodic basis, including sub-contractor facilitiesTrainingIdentify training requirementsQualification based on education, training and/or experienceQualification, re-qualification, and disqualification供应商管理1Contract ReviewSupplier Should Assure:Dell requirements are understoodConflic

7、ts between specifications, drawings, and contract requirements are resolvedAssure that any requirements differing from those in the tender are resolvedThe Supplier has the capability to meet contractual requirements.供应商管理1Design ControlDesign Development and PlanningnOutlines activities and define r

8、esponsibility for implementationDesign InputnEnsure customer requirements, statutory and regulatory are clearly identified, documented, and reviewedDesign OutputMeets all design input requirements.Contains acceptance criteria per specifications.Identify safety and functional characteristics供应商管理1Des

9、ign Control - ContinuedDesign ReviewnReview at appropriate levels/key milestonesDesign VerificationnDesign meets defined requirements at different design stages (i.e. EVT, DVT, PVT)Design ValidationnDesign conforms to defined requirementsDesign ChangesIdentified, documented, researched and approved

10、by authorized personnel at the Supplier. Final approval by Dell GSQE prior to implementation供应商管理1Document ControlRevision controlled and available to all necessary personnelUpdate/remove obsolete documentationRed Line documentation can be accepted only if:nHave been clearly markednReviewed and appr

11、oved by appropriate authorized personnel with original signatures on every copynDate of issue and expiration dates are specifiedAll Red Lined documentation must be replaced by formal/controlled revision within 30 days供应商管理1Supplier Quality ControlThe plan should covers:Quality goalsSurveys/auditsQua

12、lity program requirementsChange control requirementsTest and inspectionsFirst article inspectionsQuality data/information供应商管理1Product Identification and Lot TraceabilityTraceability through the finished product serial number during the below stages:IncomingStorageMaterial IssuingProductionDeliveryI

13、nstallation供应商管理1Process ControlControlled ConditionsDocumented work instructionsIdentification of critical parameters, implementation of statistical process controls, and initiation of corrective actionProofing out the manufacturing, inspection and test processes prior to mass productionManufacturi

14、ng equipment validationWorkmanship criterionPreventive maintenance program供应商管理1Process ControlProcess QualificationAll processes shall be qualified by DellChange to qualified manufacturing process or material must obtain written approval from Dell.Process qualification shall include Supplier-genera

15、ted process capability assessmentsProcess stability to be demonstrated and maintained via statistical methods供应商管理1Process ControlQuality MetricsIncoming Quality Assurance (IQA) resultsManufacturing YieldsTest Station YieldsInspection YieldsMean Time Between Failures (MTBF) demonstration dataOut of

16、Box Audits (OBA)Annualized Failure Rate (AFR)/Annualized Return Rate (ARR) performanceReliability test resultsDell Initial Field Incident Rate (IFIR) and Line Reject Rate (LRR)供应商管理1Process ControlContinuous Improvement Process (CIP)A documented, systematic approach for identifying CIP focus areasDe

17、sign for quality initiative (i.e., HALT, FMEA, Margin Analysis, Tolerance Stack-up Analysis)Supplier management strategyManufacturing process controlsLRR and IFIR reduction plans to achieve Dell goals供应商管理1Inspection and TestingSource/Receiving Inspection and TestsnWork instructionsnSampling planIn-

18、Process Inspections and TestingnProcesses, and instructionsnWorkmanship and functionalityFinal Inspection and TestingDell specific requirementsWorkmanship, assembly verification, and functionality供应商管理1Inspection and Testing - continuedShipping Inspection (OBA Testing/Inspection)nFunctionality, Appe

19、arance, Accessories, labeling, packaging, .Reliability TestingnFailures to be containednControls for identification and recall if requiredMaintain Inspection and Test RecordsEvidence for acceptance供应商管理1CalibrationCalibration ProceduresnMeasurements, Accuracy, Equipment, Environmental conditionsReca

20、ll List (Calibration Schedule)nCalibration notificationCalibration RecordsnCalibration procedure applied, inspector, status/result, Standard traceabilityOut of Tolerance (Calibration) NoticesTraceability for product produced and accepted by the defective instrument供应商管理1Inspection and Test StatusIde

21、ntification of the inspection and test statusTrack the acceptance statusSegregation of non-conforming product供应商管理1Control of Nonconforming ProductReview and Disposition of Nonconforming ProductsMaterial Review Board (MRB)nDesign Engineering, Manufacturing Engineering, Procurement, and Quality Engin

22、eeringDispositionRework, Use as Is, Repaired, Scrap, ScreenNote: “Use as Is” requires final approval from Dell SQE供应商管理1Control of Nonconforming ProductCorrective Action ProcessUse 8-D principles to track and close the CAInvestigate root causes, and identify corrective actionEliminate potential caus

23、es of nonconformingEnsure corrective actions are effectiveImplement and record change in procedure8-D : Specific defect, Technical investigation/analysis, Root cause, Containment for defect, Corrective action plan, Preventive actions to preclude a recurrence, Verification of effectiveness of actionsCorrective actions shall be closed within 30 days unless otherwise directed by Dell SQE供应商管理1Control of Nonconforming ProductPrinciple for Corrective Action S M A R TPECIFICEASURABLECHIEVABLEELEVANTIME BOUND供应商管理1Handling, Storage, Packaging, and DeliveryHandlingnP