ISO9001-2015-标准中英文

1、ISO9001-2015- 标准中英文ISO 9001 ： 2015Quality management systemsRequirements质量管理体系 - 要求Introduction 引 言0.1 General 总则The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable developm

2、ent initiatives. The potential benefits to an organization of implementing a quality management system based on this International Standard are:a) the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;b) facilitating opportu

3、nities to enhance customer satisfaction;c) addressing risks and opportunities associated with its context and objectives;d) the ability to demonstrate conformity to specified quality management system requirements.This International Standard can be used by internal and external parties.It is not the

4、 intent of this International Standard to imply the need for: uniformity in the structure of different quality management systems; alignment of documentation to the clause structure of this International Standard; the use of the specific terminology of this International Standard within the organiza

5、tion.The quality management system requirements specified in this International Standard are complementary to requirements for products and services.This International Standard employs the process approach, which incorporates the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking.The process app

6、roach enables an organization to plan its processes and their interactions.The PDCA cycle enables an organization to ensure that its processes are adequately resourced and managed, and that opportunities for improvement are determined and acted on.Risk-based thinking enables an organization to deter

7、mine the factors that could cause its processes and its quality management system to deviate from the planned results, to put in place preventive controls to minimize negative effects and to make maximum use of opportunities as they arise (seeClause A.4 ).Consistently meeting requirements and addres

8、sing future needs and expectations poses a challenge for organizations in an increasingly dynamic and complex environment. To achieve this objective, the organization might find it necessary to adopt various forms of improvement in addition to correction and continual improvement, such as breakthrou

9、gh change, innovation and re-organization.In this International Standard, the following verbal forms are used: “ shall ” indicates a rueirqement; “ should ” indicates a recommendation; “ may” indicates a permission; “ can ” indicates a possibility or a capability.Information marked as“ NOTE” is for

10、guidance in understanding or clarifying the associated requirement.采用质量管理体系应该是组织的一项战略性决策，可以帮助组织改进其整体绩效，并为可持续发展计划提供良好 的基础。对于根据本标准实施质量管理体系的组织来说，潜在的收益是：a) 稳定提供满足顾客要求和法律法规要求的产品和服务的能力；b) 获取增强顾客满意的机会；c) 应对与组织环境和目标相关的风险；d) 证实符合质量管理体系特定要求的能力。 本标准可用于内部和外部。/ 27以下方面不是本标准的目的：- 统一不同质量管理体系的结构；- 统一本标准条款结构的文件；- 在组织

11、中使用本标准的特定术语。 本标准所规定的质量管理体系要求是对产品要求的补充。 本标准采用过程方法，该方法结合了策划 -实施-检查-改进（ PDCA）循环和基于风险的思维。 过程方法使组织能够策划组织的过程及其相互作用。PDCA循环使组织能够确保其过程得到充分的资源和管理，并确定和实施改进机会。 基于风险的思维能够使组织确定可能导致其过程和质量管理体系偏离所策划的结果的因素，采取预防性控制，以 最小化负面影响并在机会出现时将机会利用最大化（见A.4 条款）。在日益变化和复杂的环境中，持续满足要求和应对未来的需求和期望是组织面临的挑战。要实现这个目标，组织 可能发现除了纠正和持续改进以外，变革、创

12、新和重组也是必要的。本标准中采用了以下动词形式：“ shall 表”示要求；“ should 表”示建议；“ may表”示允许；“ can表”示可能性或能力 标注为 “注 ”的信息是理解或说明相关要求的指南。0.2 Quality management principles 质量管理原则This International Standard is based on the quality management principles described in ISO 9000. The descriptions include a statement of each principle, a r

13、ationale of why the principle is important for the organization, some examples of benefits associated with the principle and examples of typical actions to improve the organization s perfocrme awnhen applying the principle.The quality management principles are: customer focus; leadership; engagement

14、 of people; process approach; improvement; evidence-based decision making; relationship management.本标准基于 ISO 9000 中阐述的质量管理原则，该阐述包括每项原则的说明、对组织的重要性、与该原则相关的益 处的示例，以及应用该原则时改进组织绩效所采取的典型措施的示例。质量管理原则是：- 以顾客为关注焦点；- 领导力；- 全员参与；- 过程方法；- 改进；- 循证决策；- 关系管理。0.3 Process approach过程方法0.3.1 General 总则This Internation

15、al Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. Specific requirements considered essential to the adoption of a process approach ar

16、e included in 4.4.Understa nding and managing interrelated processes as a system contributes to the organization effectiveness and efficiency in achieving its intended results. This approach enables the organization to control the interrelationships and interdependencies among the processes of the s

17、ystem, so that the overall performance of the organization can be enhanced.The process approach involves the systematic definition and management of processes, and their interactions, so as to achieve the intended results in accordance with the quality policy and strategic/ 27 direction of the organ

18、ization. Management of the processes and the system as a whole can be achieved using the PDCA cycle (see 0.3.2) with an overall focus on risk-based thinking (see 0.3.3) aimed at taking advantage of opportunities and preventing undesirable results.The application of the process approach in a quality

19、management system enables:a) understanding and consistency in meeting requirements;b) the consideration of processes in terms of added value;c) the achievement of effective process performance;d) improvement of processes based on evaluation of data and information.Figure 1 gives a schematic represen

20、tation of any process and shows the interaction of its elements. The monitoring and measuring check points, which are necessary for control, are specific to each process and will vary depending on the related risks 本标准鼓励在建立、实施质量管理体系以及改进其有效性时采用过程方法，通过满足顾客要求，增强顾客满意。 采用过程方法须考虑的特定要求包含在 4.4 中。将相互关联的过程作为体

21、系进行理解和管理，会有助于组织实现其预期结果的有效性和效率。该方法能够是组织 控制体系的过程间的相互关系和相互依存，以使组织的整体绩效得到提高。过程方法运用系统的定义和管理过程及其相互作用，以期实现与组织的质量方针和战略方向一致的预期结果。将 PDCA循环全面用于旨在利用机会优势和预防不期望的结果的基于风险的思维(见0.3.3 )，能够实现对过程和整个体系进行管理。在质量管理体系中应用过程方法能够：a) 对满足要求的理解和一致性；b) 从增值的角度考虑过程；c) 实现有效的过程绩效；d) 在评价数据和信息的基础上改进过程。 图1给出了过程示意图并展示了过程要素的相互作用。将必要控制的监视和测量

22、检查具体到每个过程并将根据相 关风险而改变。图1：单一过程要素图0.3.2 Plan-Do-Check-Act cycle 策划 -实施 -检查 -改进循环The PDCA cycle can be applied to all processes and to the quality management system as a whole. Figure 2 illustrates how Clauses 4 to 10 can be grouped in relation to the PDCA cycle. PDCA循环能够应用于所有过程和整个质量管理体系。图2展示了第 4章到第10章

23、分别与 PDCA的关联。/ 27组织及其情境（4.1）The PDCA cycle can be briefly described as follows: Plan: establish the objectives of the system and its processes, and the resources needed to deliver results in accordance with customers requirements and the organizationand identisfy p olicies;and address risks and oppor

24、tunitys; Do: implement what was planned; Check: monitor and (where applicable) measure processes and the resulting products and services against policies, objectives and requirements and planned activities, and report the results; Act: take actions to improve performance, as necessary. PDCA模式可以简要描述如

25、下：Plan 策划：根据顾客要求和组织方针，为提供结果建立体系目标及其过程，以及所需的资源，识别并提出风险 及机会；Do 实施：实施所策划的(安排)；Check 检查：根据方针、目标和要求 及策划的活动 ，对过程、产品和服务进行监视和测量(适用时)，并报告 结果；Act 处置：必要时，采取措施，以改进过程绩效。0.3.3 Risk-based thinking 基于风险的思维Risk-based thinking (see Clause A.4 ) is essential for achieving an effective quality management system. The co

26、ncept of risk-based thinking has been implicit in previous editions of this International Standard including, for example, carrying out preventive action to eliminate potential nonconformities, analyzing any nonconformities that do occur, and taking action to prevent recurrence that is appropriate f

27、or the effects of the nonconformity.To conform to the requirements of this International Standard, an organization needs to plan and implement actions to address risks and opportunities. Addressing both risks and opportunities establishes a basis for increasing the effectiveness of the quality manag

28、ement system, achieving improved results and preventing negative effects.Opportunities can arise as a result of a situation favourable to achieving an intended result, for example, a set of circumstances that allow the organization to attract customers, develop new products and services, reduce wast

29、e or improve productivity. Actions to address opportunities can also include consideration of associated risks. Risk is the effect of uncertainty and any such uncertainty can have positive or negative effects. A positive deviation arising from a risk can provide an opportunity, but not all positive

30、effects of/ 27 risk result in opportunities.为实现有效的质量管理体系，基于风险的思维(见A.4 条款)是必要的。基于风险的思维的概念在本标准的以往质量管理体系（ 4）顾客要求有关相关方的需求和期望（ 4.2）顾客满意质量管理体系 结果产品和服务NOTE Numbers in brackets refer to the clauses in this International Standard.图中数字表示本国际标准中的章节图 2：本标准中的 PDCA 循环模式版本中一直是没有言明的，包括如实施预防措施以消除潜在不合格、分析发生的不合格并采取与不合格

31、的影响相 适应的措施防止其再发生。为符合本标准的要求，组织需要策划和实施应对风险和机会的措施。应对风险和机会是为提高质量管理体系有效 性、实现改进的结果并防止负面影响建立基础。机会可以形成有益于实现预期结果的状况的结果，例如，让组织吸引顾客、开发新产品和服务、减少浪费或改进 生产效率的一系列情况。应对机会的措施还可以包括对相关风险的考虑。风险是不确定的影响，这种不确定可能 是正面或负面的影响。来自风险的正面偏离可以提供机会，但不是风险的所有正面影响都能产生机会。0.4 Relationship with other management system standards 与其他管理体系标准的关

32、系 This International Standard applies the framework developed by ISO to improve alignment among its International Standards for management systems (seeClause A.1 ).This International Standard enables an organization to use the process approach, coupled with the PDCA cycle and risk-based thinking, to

33、 align or integrate its quality management system with the requirements of other management system standards.This International Standard relates to ISO 9000 and ISO 9004 as follows: ISO 9000 Quality management systems Fundamentals and vocabulary provides essential backgroundfor the proper understand

34、ing and implementation of this International Standard; ISO 9004 Managing for the sustained success of an organization A quality management approach provides guidance for organizations that choose to progress beyond the requirements of this International Standard.Annex B provides details of other Int

35、ernational Standards on quality management and quality management systems that have been developed by ISO/TC 176.This International Standard does not include requirements specific to other management systems, such as those for environmental management, occupational health and safety management, or f

36、inancial management.Sector-specific quality management system standards based on the requirements of this International Standard have been developed for a number of sectors. Some of these standards specify additional quality management system requirements, while others are limited to providing guida

37、nce to the application of this International Standard within the particular sector.A matrix showing the correlation between the clauses of this edition of this International Standard and the previous edition (ISO 9001:2008) can be found on the ISO/TC 176/SC 2 open access web site at: /tc1

38、76/sc02/public .本标准采用了 ISO 为改进其管理体系国际标准间的一致性而开发的框架(见 A.1 条款)。 本标准能够是使组织应用过程方法，再加上 PDCA循环和基于风险的思维，使其质量管理体系与与其他管理体系标准的要求保持一致或整合。本标准与 ISO 9000 和 ISO 9004 相关联：ISO 9000 质量管理体系 基础和术语 为本标准的正确理解和实施提供了必要的背景ISO 9004 组织持续成功的管理 一种质量管理方法 为选择超越本标准要求的发展的组织提供了指南 附录B 提供了 ISO TC/176 开发的与质量管理和质量管理体系有关的其他标准的信息。 本标准不包括针

39、对其他管理体系的特定要求，如环境管理、职业健康安全管理或财务管理。 已开发了一部分基于本标准要求的特定行业的质量管理体系标准，这些标准中的某些标准规定了附加的质量管理 体系要求，而其他标准限于为本标准在特定行业内的应用提供指南。在 ISO/TC 176/SC 2 公开获取网站可以找到本标准和ISO 9001:2008 标准条款的对照矩阵表。/tc176/sc02/public/ 27Quality management systems Requirements质量管理体系 要求1 Scope范围This International Standard specifies r

40、equirements for a quality management system when an organization:a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, andb) aims to enhance customer satisfaction through the effective application of

41、 the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its typ

42、e or size, or the products and services it provides.NOTE 1 In this International Standard, the terms“ product ” or “ service ” only apply to products and servicesintended for, or required by, a customer.NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements. 本标准为有下列需求的组织

43、规定了质量管理体系要求：a) 需要证实其有能力稳定地提供满足顾客要求和适用的法律法规要求的产品或服务；b) 通过体系的有效应用，包括体系改进过程的有效应用，以及保证符合顾客要求和适用的法律法规要求，旨在 增强顾客满意。本标准的所有要求是通用的，旨在适用于各种类型、不同规模和提供不同产品和服务的组织。 注1：本标准中，术语 “产品 ”或“服务”仅适用于预期提供给顾客或顾客所要求的产品和服务。 注2：法律法规要求可称作法定要求。2 Normative references 规范性引用文件The following documents, in whole or in part, are normat

44、ively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 9000:2015, Quality management systems Fundamentals and voca

45、bulary下列文件中的全部和部分内容在本标准中引用并在应用中不可或缺。凡是注日期的引用文件，仅该版本适用于本 标准。凡未标注日期的引用文件，引用文件的最新版(包括修订)适用于本标准。ISO 9000:2015 质量管理体系 基础和术语3 Terms and definitions 术语和定义For the purposes of this document, the terms and definitions given in ISO 9000:2015 apply. 本标准采用 ISO 9000:2015 中的术语和定义。4 Context of the organization 组织的环

46、境4.1Understanding the organization and its context 理解组织及其环境The organization shall determine external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality management system.The organization shall

47、monitor and review information about these external and internal issues.NOTE 1 Issues can include positive and negative factors or conditions for consideration.NOTE 2 Understanding the external context can be facilitated by considering issues arising from legal, technological, competitive, market, c

48、ultural, social and economic environments, whether international, national, regional or local.NOTE 3 Understanding the internal context can be facilitated by considering issues related to values, culture, knowledge and performance of the organization. 组织应确定与其宗旨和战略方向有关且影响质量管理体系实现其预期结果的能力的内部和外部环境。 组织应

49、监视和评审有关内部和外部环境的信息。注1：环境可能是正面或负面的因素或要考虑的状况； 注2：可以通过考虑源于国际、国家、地区或本地的法律法规、技术、竞争、市场、文化、社会和经济环境的情 况，促进对外部环境的了解。/ 27 注3：可以通过考虑与价值、文化、知识和组织绩效相关的情况，促进对内部环境的了解。4.2Understanding the needs and expectations of interested parties 理解相关方的需求和期望Due to their effect or potential effect on the organization s ability to

50、 consistently provide products aservices that meet customer and applicable statutory and regulatory requirements, the organization shall determine:a) the interested parties that are relevant to the quality management system;b) the requirements of these interested parties that are relevant to the qua

51、lity management system.The organization shall monitor and review information about these interested parties and their relevant requirements. 由于对组织持续提供满足顾客和适用的法律法规要求的产品和服务的能力的影响或潜在影响，组织应确定：a) 与质量管理体系有关的相关方；b) 与质量管理体系有关的相关方的要求。 组织应监视和评审有关相关方及其有关要求的信息。4.3Determining the scope of the quality management

52、system 确定质量管理体系的范围The organization shall determine the boundaries and applicability of the quality management system to establish its scope.When determining this scope, the organization shall consider:a) the external and internal issues referred to in 4.1;b) the requirements of relevant interested p

53、arties referred to in4.2;c) the products and services of the organization.The organization shall apply all the requirements of this International Standard if they are applicable within the determined scope of its quality management system.The scope of the organization s qualitye m maennat gsystem sh

54、all be available and be maintained asdocumented information. The scope shall state the types of products and services covered, and provide justification for any requirement of this International Standard that the organization determines is not applicable to the scope of its quality management system

55、.Conformity to this International Standard may only be claimed if the requirements determined as not being applicable do not affect the organization s ability or responsibility to ensureo trhmei tcyo onff itsproducts and services and the enhancement of customer satisfaction. 组织应确定质量管理体系的边界和适用性来建立其范围

56、。在确定质量管理体系范围时，组织应考虑：a) 在4.1 中涉及的外部和内部情况；b) 在4.2 中涉及的有关相关方要求；c) 组织的产品与服务。 如本标准的要求在确定的范围内适用，组织应应用本标准的所有要求。 组织的质量管理体系范围应可获取并保 持形成文件的信息。范围应说明质量管理体系所覆盖的产品和服务，并对组织确定不适用于管理体系范围的本标 准的要求说明正当理由。当被确定为不适用的要求不影响组织确保产品和服务的符合性以及增强顾客满意的能力或责任时，才能声称符合 本标准的要求。4.4Quality management system and its processes 质量管理体系及其过程4.

57、4.1The organization shall establish, implement, maintain and continually improve a quality management system, including the processes needed and their interactions, in accordance with the requirements of this International Standard.The organization shall determine the processes needed for the qualit

58、y management system and their application throughout the organization, and shall:a) determine the inputs required and the outputs expected from these processes;b) determine the sequence and interaction of these processes;c) determine and apply the criteria and methods (including monitoring, measurem

59、ents and related performance indicators) needed to ensure the effective operation and control of these processes;d) determine the resources needed for these processes and ensure their availability;e) assign the responsibilities and authorities for these processes;f) address the risks and opportuniti

60、es as determined in accordance with the requirements of6.1;g) evaluate these processes and implement any changes needed to ensure that these processes achieve their intended results;/ 27h) improve the processes and the quality management system.4.4.1组织应按本标准的要求建立、实施、保持和持续改进质量管理体系，包括质量管理体系所需的过程及其相 互作用