洲际华侨城岗位职责预定部经理

1、岗位职责描述岗位职责描述 job title:reservation manager 岗位名称：岗位名称：预定部经理预定部经理 job band:6 6 岗位级别：岗位级别： effective date:may 2008 生效日期：生效日期：2008 年年 5 月月 directly reports to: director of revenue 直接汇报给：直接汇报给：收益总监收益总监 indirectly reports to: 间接汇报给：间接汇报给： location:shenzhen 地点：地点：深圳深圳 function:sales is receptive to new ide

2、as and responds to workplace changes with flexibility and optimism. 在不明朗及不断变化的环境中保持舒适有效率的工作; 善于接纳 新观念,灵活乐观地响应工作中的变化. problem solving & decision making 处理问题 & 决策力 effectively diagnoses problems and thoroughly analyses information to guide decision-making. evaluates and assimilates critical informatio

3、n when reaching conclusions and makes logical competent decisions. 有效地判断问题,全面分析信息指导决策. 在做结论性决策时要 评估关键信息以便作出理性的决策. planning & organising 计划 & 组织力 establishes action plans and schedules for meeting departmental priorities. assigns responsibilities, allocation resources and co-ordinating the activities

4、 of self and others to meet objectives efficiently and effectively. 制订行动计划和部门会议时间表. 分配职责,分派资源, 协调活动, 确保本人和团队能有效地达到目标. drive for results 追求结果 sets high performance standards and pursues aggressive goals. strives for constant improvements, takes responsibility for achieving business results, and perse

5、veres despite obstacles. 通过设置更高的业绩标准和设立更富有挑战性的目标来获得更 多的竞争力。争取持续的进步、协助业绩的完成，排除困难持之 以恒。 impact and influence 影响 promotes ideas persuasively, shapes the opinions of others and overcomes resistance. establishes influential contacts, builds consensus for action and negotiates mutually beneficial solution

6、s to problems. 岗位职责描述岗位职责描述 有说服力地提出意见，以改变下属的观点，消除异意。形成舆论 让行动与讨论达成双赢。 implementation 执行 has a clear view of what is required and takes action and responsibility to deliver it. takes initiative to meet and exceed job requirements. meets deadlines and commitments and ensures that tasks and projects are

7、 completed as required. 清晰理解工作需求,采取行动并负责执行到底. 采取行动积极主 动达到并超越工作需求. customer focus 关注客人 builds and maintains relationships with internal and externalcustomers. understands and anticipates customers needs, takes action to address customer needs, and strives to exceed customer expectations. 与客人建立并保证良好的关

8、系以满足客人的需要。采取行动满足 客人的需要以符合他们的期望。理解和预见客人需要,立即采取 行动努力最终超越客人的需要. cultural awareness 文化意识 understand and consider the global nature of the business. work effectively with colleagues from different view points, cultures and countries 了解和考虑全球商业行规.同不同观点、文化和国家的员工有效 工作. understanding hotel operations 了解酒店运作 d

9、emonstrates an interest in and understanding of issues relevant to the department and hotel and keeps knowledge up- to-date, including legislative information. 对部门及酒店的相关问题保持高度重视,不断更新包括立法的各 方面知识 relationships 关系关系 internal: maintains good relationships with the following: director of revenue and rese

10、rvation manager all operating departments sales & marketing department 内部：与以下人员或地方保持良好关系： 1. 收营管理总监和预订经理 2. 全部部门领导 3市场销售部 external: maintains good relationships with the following: sister properties external contractors & suppliers 外部：与以下人员或地方保持良好关系： 1.姐妹酒店 2.外部供应商 岗位职责描述岗位职责描述 qualifications 资资格格 education: diploma/ higher diploma/ university education 教育：大专/大学 certification: hotel/ catering/ food & beverage/ sales & marketing 证书：酒店及餐饮管理课程 experience: 2 year experience in a similar capacity 经验：二年的经验在同样的岗位上 other