商务交际英语(1) Chapter1

1、English encourages cooperation between departments Lateral / Horizontal Communication Communication from subordinates to supervisors. Employees convey to their superiors suggestions for improving production, their attitudes and feelings about their jobs, or their perception of the organization. Upwa

2、rd communication Internal Communication does not follow established lines of authority may be written or oral sharing interests over lunch or during breaks and socializing after work grapevine a rapid communication channel, although not always an accurate one Written Communication Letters Memorandum

3、s Reports Agendas Minutes of meetings Speeches Brochures Business directories Legal documents Office manuals Announcements Oral Communication Electronic Communication Respective advantages of these three forms of communications? A conversation between supervisors of differing departments lateral, in

4、ternal, oral A letter from the vice president of sales to a client External, Written A memo from employee to supervisor informing the supervisor sth A report from a vice president to the president of the company An e-mail from an entry- level worker to his supervisor upward, internal, written upward

5、, internal, written upward, internal, written What kind of communication? Barriers to Communication Communication barriers obstacles to the communication process External Barriers & Internal Barriers Barriers to Communication uEnvironmental factors (lighting, heat, humidity, comfort, and noise) uThe

6、 appearance of a written document uErrors in content, spelling, or grammar uInappropriate format ua “closed or authoritarian climate” Personalities (extroverts vs. introverts) Educational backgrounds Experiences Cultures Statuses Biases Motivation or interests Internal or External Barriers to Commun

7、ication? Experiences Format Errors Grammar Errors Culture Education Personalities Appearance of a Written Document Motivation Environmental Factors Status Internal External External Internal Internal Internal External Internal External Internal 1.3 Electronic Communication Palmtop 掌上电脑 Desktop 台式电脑

8、Laptop 膝上型电脑 Electronic Workstation 电子工作站 Central processing unit (CPU) 中央处理器 Hard disk 硬盘 Floppy disk 软盘 optical disk 光盘 magnetic disk 磁盘 Scanner 扫描仪 Voice recognition equipment 声音识别设备 Headset 耳机 Spreadsheet 电子数据表，表格程序 word processing 文字处理 Transparency / slide 幻灯片 Line chart 曲线图 bar chart 柱状图 pie c

9、hart 饼 1.3 Electronic Communication Local area network (LAN) 局域网 Wide area network (WAN) 广域网 Electronic mail (e-mail) 电子邮件 File transfer protocol (FTP) 文件传送协议 Fax machine (facsimile) 传真机 Pager 寻呼机，呼机 （beeper) Cellular phone 移动电话，手机(cell phone) Voice mail 语音邮件 Teleconference 电话会议 Videoconference 可视会议

10、 1.Your ability to establish and build relationships affects every aspect of your life. Whether in your social, academic, or professional life, this ability determines the depth of your relationships with your friends, loved ones, family, classmates, and coworkers. 2. Understanding your responsibilities as a participant in communication, understanding the form