管理创新考试小抄

1、管理创新专题复习题一、名词解释1. 建设性冲突 ：是指在目标一致的基础上，由于看法、方法不一致而产生的冲突，它的发生和结果，对组织有积极意义。这种冲突是对事不对人，没有恶意，不伤感情，一般通过分析讨论、民主集中就可解决。p82-832. 企业战略：就是企业在对外部环境、内部能力认识的基础上，对实现未来目标所做的长期规划。p1383. 企业文化：是指在一定的社会大文化环境影响下，经过企业领导者的倡导和全体员工的认同与实践所形成的整体价值观念、信仰追求、道德规范、行为准则、经营特色、管理风格以及传统和习惯的总和。p1194. 企业再造：是对企业业务流程进行根本的再思考和彻底的再设计，简单地说就是以

2、流程为中心，重新设计企业的经营、管理运作方式。p41二、单项选择题1. 在建设性冲突中，组织充满活力，对环境变化反应快，组织绩效较高。此时( a ) a冲突水平适当 b. 冲突非常多 c. 冲突太激烈 d. 没有或很少冲突2根据对“管理”定义的分析得出，管理的对象是 ( a )a. 组织活动和组织资源 b. 组织目标 c. 组织资源 d. 组织活动3继农业经济、工业经济之后的一种新的经济形态是 （ b ） a创新经济 b.知识经济 c.技术经济 d.网络经济 4企业组织结构的核心内容是( c )。a. 分工合作关系 b.实现企业目标 c. 权责利关系 d.一项管理职能5. 6西格玛系统推行的特

3、定模式为dmaic，其中m指 （ d ） a改进 b.控制 c. 定义 d. 测量6罗宾斯认为冲突来源于 ( d ) a. 个体行为 b.沟通因素 c.结构因素 d.abc均正确7 .贝瑞和帕苏拉曼归纳了三种顾客价值的方法：包括 ( d ) a.一级关系营销 b. 二级关系营销c.三级关系营销 d. abc均正确8. 人际关系理论对人性的基本假设，认为人是 （ b ）a. 社会人 b.经济人 c. 复杂人 d.单纯人9. 组织网络化的极端形式是 （ a ） a虚拟化 b.扁平化 c.柔性化 d.分立化10. pdca循环图的特点中不包括 （ b ） a周而复始 b.上情下达 c.阶梯式上升 d

4、.大环带小环11. 现代企业发展的趋势不包括以下那一项。 ( d) a.管理理念人本化 b.管理方法的柔性化c.管理运作过程的虚拟化 d.管理技术的先进化12. 罗宾斯认为冲突来源于 ( d ) a. 个体行为 b.沟通因素 c.结构因素 d.abc均正确三、判断题（正确的在括号内画“”，错误的画“”。按题号写在答题纸上。每小题2分，共20分）1.泰罗科学管理的中心问题就是改善劳资关系。 2.效率与效果之间的差别可表述为：效果是使组织资源的利用成本达到最小化，而效率则是使组织活动实现预定的目标。 3.组织变革的阻力是消极的，应予以杜绝。 4.当外部环境处于剧烈变化状态时，企业可以通过建立一些临

5、时性的部门、通畅的信息传递、分权程度的提高，发挥员工的潜力，减少外部环境对企业造成的不利影响。 5.扁平型组织结构有利于领导控制，但会影响下属的工作积极性。 6.表彰和奖励能起到激励的作用，批评和惩罚不能起到激励的作用。 7.全面质量管理强调的是全员参与和全过程的质量管理。 8.现代冲突理论认为，管理者应尽可能防止和消除冲突。 9.管理幅度与管理层次成正比关系。 10电影院的观众是拥有特定的共同目标的群体，所以，他们是一个组织。四、简答题1.简述人本管理的有效方式。答：人本管理的有效方式有p121、人本的工作环境。人本的工作环境要求组织从人出发，为工作者创造良好的工作环境。良好的工作环境包括物

6、理环境、心理环境、文化环境。2工作设计中的人本思想。工作设计方法的演变、工作设计中的人本原则。3人本化的激励方式，包括报酬激励、目标激励、心里激励、成就激励和文化激励。p12-172.简述扁平化组织的特点。p25答：所谓组织扁平化，就是通过破除公司自上而下的垂直高耸的结构，减少管理层次，增加管理幅度，裁减冗员来建立一种紧凑的横向组织，达到使组织变得灵活，敏捷，富有柔性、创造性的目的。它强调系统、管理层次的简化、管理幅度的增加与分权。1、扁平化组织与传统的科层制组织有许多不同之处。科层制组织模式是建立在以专业分工，经济规模的假设为基础之上的，各功能部门之间界限分明。这样建立起来的组织必然难以适应

7、环境的快速变化。而扁平化组织，需要员工打破原有的部门界限，绕过原来的中间管理层次，直接面对顾客和向公司总体目标负责，从而以群体和协作的优势赢得市场主导地位的组织。扁平化组织的特点是：1.以工作流程为中心而不是部门职能来构建组织结构。公司的结构是围绕有明确目标的几项核心流程建立起来的，而不再是围绕职能部门；职能部门的职责也随之逐渐淡化。2.纵向管理层次简化,削减中层管理者。组织扁平化要求企业的管理幅度增大，简化繁琐的管理层次，取消一些中层管理者的岗位，使企业指挥链条最短。3.企业资源和权力下放于基层，顾客需求驱动。基层的员工与顾客直接接触，使他们拥有部分决策权能够避免顾客反馈信息向上级传达过程中

8、的失真与滞后，大大改善服务质量，快速地响应市场的变化，真正做到顾客满意。4.现代网络通讯手段。企业内部与企业之间通过使用e-mail、办公自动化系统、管理信息系统等网络信息化工具进行沟通，大大增加管理幅度与效率。5.实行目标管理。在下放决策权给员工的同时实行目标管理，以团队作为基本的工作单位，员工自主作出自己工作中的决策，并为之负责；这样就把每一个员工都变成了企业的主人。3.简述零缺陷控制体系的基本要点。待添加的隐藏文字内容3答：p1064.企业文化理论的含义和内容体系是什么。答：p119、p1215.阐述企业组织在冲突管理时应注意的原则。答：p87五、案例分析(共20分)1.学习型组织是由谁

9、提出来的? 美国麻省理工学院斯隆管理学院的彼得圣吉教授2.建立学习型组织所进行的五项修炼技能是什么?1美国麻省理工学院斯隆管理学院的彼得圣吉教授p442五项修炼技能，即p44(1)系统思考。为了看见事物的整体。(2) 自我超越。既指组织要超越自我，组织中的个人也要超越自我。(3)改变心智模式。不同的人，对同一事物的看法不同，原因是他们的心智模式不同。(4)建立共同愿景。愿景是指对未来的愿望。景象和意象(5)团队学习团队学习是发展员工与团体的合作关系，使每个人的力量能通过集体得以实现。 3 领导者应如何科学的用人?领导者科学用人的艺术表现在： (1)知人善任的艺术。用人用其德才，不受名望、年龄、

10、资历、关系亲疏所干扰。 (2)量才适用的艺术。帮助员工找到自己最佳的工作位置。(3)用人不疑的艺术。对委以重任的员工，应当放手使用，合理授权，使他们能够对所承担的任务全权负责。pdca循环在p106emloyment tribunals sort out disagreements between employers and employees. you may need to make a claim to an employment tribunal if: you dont agree with the disciplinary action your employer has take

11、n against you your employer dismisses you and you think that you have been dismissed unfairly. for more informu, take advice from one of the organisations listed underfur ther help. employment tribunals are less formal than some other courts, but it is still a legal process and you will need to give

12、 evidence under an oath or affirmation. most people find making a claim to an employment tribunal challenging. if you are thinking about making a claim to an employment tribunal, you should get help straight away from one of the organisations listed underfurther help. ation about dismissal and unfai

13、r dismissal, seedismissal. you can make a claim to an employment tribunal, even if you haventappealedagainst the disciplinary action your employer has taken against you. however, if you win your case, the tribunal may reduce any compensation awarded to you as a result of your failure to appeal. reme

14、mber that in most cases you must make an application to an employment tribunal within three months of the date when the event you are complaining about happened. if your application is received after this time limit, the tribunal will not usually accept i. if you are worried about how the time limit

15、s apply to you if you are being represented by a solicitor at the tribunal, they may ask you to sign an agreement where you pay their fee out of your compensation if you win the case. this is known as adamages-based agreement. in england and wales, your solicitor cant charge you more than 35% of you

16、r compensationif you win the case. you are clear about the terms of the agreement. it might be best to get advice from an experienced adviser, for example, at a citizens advice bureau. to find your nearest cab, including those that give advice by e-mail, click onnearest cab. for more information abo

17、ut making a claim to an employment tribunal, seeemployment tribunals. the (lack of) air up there watch m cay man islands-based webb, the head of fifas anti-racism taskforce, is in london for the football associations 150th anniversary celebrations and will attend citys premier league match at chelse

18、a on sunday. i am going to be at the match tomorrow and i have asked to meet ya ya toure, he told bbc sport. for me its about how he felt and i would like to speak to him first to find out what his experience was. uefa hasopened disciplinary proceedings against cskafor the racist behaviour of their

19、fans duringcitys 2-1 win. michel platini, president of european footballs governing body, has also ordered an immediate investigation into the referees actions. cska said they were surprised and disappointed by toures complaint. in a statement the russian side added: we found no racist insults from

20、fans of cska. age has reached the end of the beginning of a word. may be guilty in his seems to passing a lot of different life became the appearance of the same day; may be back in the past, to oneself the paranoid weird belief disillusionment, these days, my mind has been very messy, in my mind co

21、nstantly. always feel oneself should go to do something, or write something. twenty years of life trajectory deeply shallow, suddenly feel something, do it.一字开头的年龄已经到了尾声。或许是愧疚于自己似乎把转瞬即逝的很多个不同的日子过成了同一天的样子；或许是追溯过去，对自己那些近乎偏执的怪异信念的醒悟，这些天以来，思绪一直很凌乱，在脑海中不断纠缠。总觉得自己似乎应该去做点什么，或者写点什么。二十年的人生轨迹深深浅浅，突然就感觉到有些事情，非

22、做不可了。the end of our life, and can meet many things really do?而穷尽我们的一生，又能遇到多少事情是真正地非做不可？ during my childhood, think lucky money and new clothes are necessary for new year, but as the advance of the age, will be more and more found that those things are optional; junior high school, thought to have a

23、crush on just means that the real growth, but over the past three years later, his writing of alumni in peace, suddenly found that isnt really grow up, it seems is not so important; then in high school, think dont want to give vent to out your inner voice can be in the high school children of the fe

24、elings in a period, but was eventually infarction when graduation party in the throat, later again stood on the pitch he has sweat profusely, looked at his thrown a basketball hoops, suddenly found himself has already cant remember his appearance. baumgartner the disappointing news: mission aborted.

25、 r plays an important role in this mission. starting at the ground, conditions have to be very calm - winds less than 2 mph, with no precipitation or humidity and limited cloud cover. the balloon, with capsule attached, will move through the lower level of the atmosphere (the troposphere) where our

26、day-to-day weather lives. it will climb higher than the tip of mount everest (5.5 miles/8.85 kilometers), drifting even higher than the cruising altitude of commercial airliners (5.6 miles/9.17 kilometers) and into the stratosphere. as he crosses the boundary layer (called the tropopause),e can expe

27、ct a lot of turbulence. we often close ourselves off when traumatic events happen in our lives; instead of letting the world soften us, we let it drive us deeper into ourselves. we try to deflect the hurt and pain by pretending it doesnt exist, but although we can try this all we want, in the end, we cant hide from ourselves. we need to learn to open our hearts to the potentials of life and let the world soften us.生活发生不幸时，我们常常会关上心门；世界不仅没能慰藉我们，反倒使我们更加消沉。我们假装一切仿佛都不曾发生，以此试图忘却伤痛，可就算隐藏得再好，最终也还是骗不了自己。既然如此，何不尝试打开心门，拥抱生活中的各种可能，让世界感化我们呢？ whenever we start to let our fears and