用服务打造星级支行银行客户在我心中优质服务演讲稿

1、用精品服务 , 打造星级支行银行客户在我心中优质服务演讲稿Using high-quality services to create star sub branch - bankcustomers in my mind quality service speechWith high-quality services to build star sub branch - bank customers in my mind quality service speech Publisher: admin 2006-12-26brand.12:28:19 source: unknown author:

2、 anonymous I what is quality service? Essence is a kind of positive attitude to challenge oneself and surpass oneself, and make service truly embody individuation, humanity and differentiation of service features. Product is to create product brand, service Our service has entered a new stage of bra

3、nding, standardization and systematic service. Service is to the teller demeanor, reflect our XX banks spirit of enterprise culture, reflect our bank XX service concept, reflects a difference of employees life ideal and pursuit.In July 2004, I have to work on the financial vision, to a bank worker y

4、earning, cometo the bank XX and assigned South Branch as a counter staff. Remembear n economist once said, no matter how humble your work is, you should pay the spirit of the artist, when you have twelve points this way, you will be free from mediocrity hard work, and you will makeyour job fun.becom

5、eto theof enthusiasm. In and lack of toil andOnly in this way canyou treat every customer sincerely and sincerely.To be able to do so, I have prayed for the gift of God and me, the courage and courage to learn from my example, and my future glory and dreams. A review of the year, from the initial yo

6、ungstudents themselves gradually into the XXbank subbranch of the family, with a lot of people, a lot of things, learn to work with pragmatic attitude; learn to treat ordinary jobs with natural open-minded and tolerant mood, day after day in Japan sent in taste the charm of services, to realize the

7、real meaning of what is called the customer-centric.At the beginning of the South Branch, I was attracted banner hanging on the wall, a prize: XX Bank branch in province civilization unit , provincial youth civilization , women civilization shifangang , basic accounting work standardization level un

8、it and XX city civilization civilized network I see it. I couldnt help whispering to the old staff around me: what great event did youin a silk Zhejiangteam ,do to winso many honors? They smiled simply and answered, we havent done anything. Our work is very ordinary and simple. Does the simple and o

9、rdinary job make so many honors? I began every day with questions and shared the mundane with the older staff. Gradually, I found that it didnt seem very ordinary, and a customers grateful smile seemedto tell methat there are many extraordinary things in the ordinary.A busy day, a foreign woman in o

10、rder to hurry withdrawals at the back burning with impatience. Teshiteban, we will lead her to the VIP counters for 2 times, but the input password are incorrect. After checking the identity of the lady and knowing that I am correct, I welcome her Xiao Liu to use various years of business experience

11、 to remind her of all kinds of good intentions. I hope that I can help her memories through all kinds of details. Patiently waiting for her to call a family phone, patiently waiting for her to check a bag of notes,finally, Liu saw her excitement on the corner of the bag to find a small piece of pape

12、r that she wrote down the password note. To see her get mad money, Liu the grateful smile, I suddenly understand: this extraordinary work does not seem trivial.There was a careless customer to our branch remittance business, after the formalities completed he hurried away, did not think there are mo

13、re than 30 yuan of money has not yet been removed. Receiving him, Xiao Wang immediately put away the money, kept it, and tried various ways to contact him according to the information left by the customer, because of the wrong way to leave it,After many twists and turns, many inquiries, and finally

14、got his phone number. Whenhe received a phone call to our business friend Wangtook over the forgotten 30 yuan, from his surprised smile, I see: this smile seemed to tell me something extraordinary.Like in the old teller learning at the same time, I gradually understand the nuances in the little thin

15、gs, in the heart to win customers this truth, I encountered a special client, it is a more than 60 year old old woman, she went to look around the counter and asked for the gaze of each employee inside the counter, finally stay in my eyes, I smiled to her greeting: Hello, madam, what you want to do?

16、 The aunt whispered, how muchinterest can I pay for my savings? I hastened to answer: aunt, time deposit interest more, demanddeposits interest is relatively small, you see your money, if used, on the survival period, not commonly used on a regular basis. For three months and six months, I answered

17、cautiously, with a nervous smile. At the same time, according to the amount of interestraised by the principal, I calculated the interest at the fastest rate, for the aunt reference. Looking at aunts face full of vigilance, she smiled slowly, and my heart was more confident. But to my surprise, when

18、 I patiently answered all the doubts that had been put forward by my aunt, and when I was going through the deposit business for him, the aunt said, ah, I just ask.Hear this, I feel very disappointed, his face still smiling, kindly to aunt said: never mind, aunt, you do not understand what the place

19、 to ask, also welcome you to the XX bank to transact business. Then, with the aunt said a few words of farewell, the aunt with a satisfied smile left. To my surprise, more than an hour later, the aunt came again. This time, she paid 30000 yuan for the deposit business for a year. We patiently for th

20、e aunt completed business, the aunt said happily: or your XXbank service attitude is good, I would like to XX bank to save money. Listening to her words, I could not help feeling an unprecedented sense of achievement. In the face of the customer, a smile, a warm greeting, a sincere blessing, is the

21、trivial ordinary life, but as the three winter warm let the customer feel. A gift of words, like pearls and jade. From that day, my mind will keep firmly under the word customer, because I know that the customer is our service object, the financial industry is the sale of services, quality service i

22、s our stand for the.These examples are many touching stories we subbranch in very small part, there are many employees they have in their own arena silently interpretation, even without the audience, they also do a good job in every action in earnest, to walk everyday until the last customer recepti

23、on from the first customer to each link work in a unified and detailed, clear standards to their own requirements, be courteous, customer reception section, a degree, processing business norms, rapid and accurate, let the customer feel harmonious, friendly, warm, because each of our employees know that mybehavior is on behalf of the southern XX bank image development no