客房部新员工培训表(中英文)

1、客房部楼层、文员新员工培训表NAME 姓名DEPT/SECTION部别POSITION 职位ID NO 工号COMMENCING DATE入店日期The respective divisionhead/departmenthead or the immediate supervisor has covered thefollowing subjects with the above employee相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容：1Groomin gbody Ian guage 仪容仪表/形体语言28Mai ntai nment procedure 报修

2、程序2Hotel kno wledge 酒店就知应会29Pers on alized service trai ning 个性化服务培训3Room kin dsset up sta ndar in terduce 客房房型及物品标配介绍30Send n ewspaper procedure 派送报纸程序4Sig n inout 签到签退31Difficulty emerge ncy han dle 疑难突发事件处理5Bed maki ng practice 铺床练习32Han dle DND请勿打扰处理6Clea ning VDVD房打扫33Morning call 叫醒服务7Toilet c

3、lea ning 卫生间打扫34Turn-dow n service夜床服务8Wipe dusti ng of VCVC房抹尘35Excepti on han dli ng 其他异常处理9How to fill in job order 如何填写工作单36Check uni formmake up 如何检查制服及仪容仪表10Operati on trolley use 工作车使用37How to have a meet ing 如何开会11Key man ageme nt 客房部钥匙管理38Public area san itary in spect ion sta ndard 公共区域卫生检

4、杳标准12Con trol Communi cati on tools 通讯工具的控制39Check room state 检杳房态13How to take teleph one 如何接听电话40Check room 检杳房间14Key man ageme nt 住房部钥匙管理41Psychology of hotel trade 从事酒店行业的心态15SOP 工作程序42Hospitality Way 聚丰圆待客之道16Clea ning chemical use 清洁药剂使用43Teleph one etiquette manners 电话礼仪及礼貌用语17Dust collector

5、kno wledge 吸尘器知识44Hotel kno wledge and teleph one nu mber 酒店应知应会及电话号码18Public area clea ning in the floor 楼层公共区保洁45Job Descripti on/Resp on sibilities 房务中心文员岗位职责19Clea ning else 其他清洁46Store keeper ob Descripti on 仓库管理员职责20How to come into room 如何进入房间47West soft operati on 西软操作21Check out查退房48Teleph

6、one nu mber connect 电话交接本22Open door procedure 开门程序48In ter-com mun icatio n of HK 客房部内部沟通23Han dle goods of guest leave 遗留物品的处理50Service procedure 服务程序24Rent goods 租借物品51Han dle docume nt 文档处理25Laundry service 洗衣服务52Han dle emerge ncy 突发事件应变处理26Min i-bar moti on 迷你吧动作5327Basic service基本对客服务54JOB OR

7、IENTATION工作描述Tour of departme nt and in troduct ion to supervisors and colleagues参观部门并介绍认识同事Expla nati on of job its relati on to overall operati on, stress courtesy and polite ness 解释如何进行工作，包括完整的操作程序并强调礼貌在此过程中的重要性Expla natio n and dem on strati on of each step -lett ing employee try演示工作步骤后，让员工自己尝试C

8、heck performa nee检查工作表现Safety rules工作的安全规定Comment 评语：Ackno wledgeme nt :I fully un dersta nd the above men ti oned topics that have bee n con ducted for me.认可承认我接受过上述培训，并已经完全掌握以上内容.Staff Sign Off 员工Immediate Superior 直接上司Div/Dept Head 部门总监 /经理Training Manager 培训经理备注说明，非正文，实际使用可删除如下部分。本内容仅给予阅读编辑指点：1、

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