运营管理岗位职责组织架构购物中心楼层主管专员marketing manager

1、mareting manager work level 21 购物中心楼层主管购物中心楼层主管工作级别工作级别 1 my manager is: mall manager 我的经理是：购物中心营运经理 my job is: to lead marketing team to carry out advertising events, sales promotion activities and pr events according to malls target and the development trend of market. to develop plans of mall adv

2、ertisement (such as ad location, led and other available medias) and advertising space leasing proposals. to supervise and coach leasing executive to carry out and manage space leasing to achieve ad revenue target. 我负责承租户日常营运销售小票收集及核对工作,负责承租户日常进出货及退换货的管理工作； 与承租户导购沟通营运过程中遇到的问题，以便更加完善管理工作. i am a work

3、 level 2 because: i support my team to deliver service and / or manage other resources to deliver service using analysis and judgment 我定期总结管辖区域各承租户营运状况，向营运经理汇报。 i spend: 30% of my time carrying out promotion events and deciding advertisement locations (including ad space, led and other media) 30% 我负

4、责租户导购日常行为举止及工作内容的监督管理； 20% of my time finishing post-opening leasing works and adjusting brands 20% 我负责实施营运经理部署的各项工作任务； 15% of my time making regulations, work plans and work flows, assigning work, reviewing and summarizing to help my team develop and achieve target 15% 我负责协助楼层管理人员处理未解决事宜； 15% of my

5、 time over seeing and managing the customers service and resolving complains 15% 我负责督促租户缴交营运中各项费用； 10% of my time maintaining the relationship with media and government 10% 我负责承租户日常进出货及退换货的管理工作； 10% of my time making quarterly/monthly/weekly plan for my team 10% 我负责承租户日常营运销售小票收集及核对工作； i know ive don

6、e a great job if 我知道我做的很好，如果：我知道我做的很好，如果： the mall gains good reputation in the local market 与营运经理分析租户业绩及提出有效性建议； the marketing planning is well planned and successfully implemented 定期总结管辖区域各租户营运状况 i am proactively responsible for tenants and outsourced agents in tesco way 努力学习相关商品知识，提高业务素质。 i can c

7、oach and lead the mall operation team to provide better service to the customers 协助公司完成大型促销方案的执行工作。 i can constantly improve and optimize my performance based on top managements directions 负责新引进品牌装修方面的初审工作。 the people i need to work with are 我需要和这些人合作我需要和这些人合作: inside my function 在我的职能内在我的职能内outside

8、 my function mall operation team 购物中心营运团队 regional marketing team 区市场理团队 other mall marketing managers 其他购物中心市场经 理 regional ceo 区总经理 regional it/hr/legal/finance team 区支持团队 tesco hypermarket store manager tesco 购物中 心总经理 government this could also include time spent in stores or internationally. thes

9、e are the 6-8 key measures of success made up. this includes both hard i.e. kpi targets and soft measures, i.e. breadth of thinking. this captures the work level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at. this is to ensure clear and cons

10、istent reporting lines this is the essence of the job 1 sentence that captures what the purpose of the job is. this is the typical proportion of time spent on different elements of the job; this could also include time spent in stores or internationally. these are the 6-8 key measures of success mad

11、e up. this includes both hard i.e. kpi targets and soft measures, i.e. breadth of thinking. this captures the work level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at. 形象管理等，协调解决各类工作，保证日常营运工作的正常进行 i develop and maintain healthy and long-term

12、 relationship with local authorities and outsourced agents 完成商户租金等各项费用的收缴工作 i build and maintain healthy and long-term relationship with the media to better promote the mall and implement mall marketing activities 管理商场日常运作，保证工作效率 i manage the mall daily operation and optimize working efficiency 组织营销

13、推广方案的初步制定、报批和执行。 finance to consistently deliver every little helps for finance grow sales maximise profit manage our investment i check and advise onsite finance team to provide true financial analytical report which can be the future reference for cooperating with tenants 开展对商户的租金、物管费等费用催收。 i make the cost centre budget and highly control the cost 制定本部门营运费用预算、报批，在预算范围内合理使用。 community to consistently deliver every little helps for the community i am a good neighbour i am responsible and fair 有责任心，公正，诚实 做一个好邻居 i help the mall become a good neighbor in local community 帮助我的部门融入