[剑桥商务英语证书考试(BEC)考试密押资料]初级分类模拟题Problems,problems 问题问题

1、剑桥商务英语证书考试(BEC)考试密押资料初级分类模拟题Problems,problems 问题，问题剑桥商务英语证书考试(BEC)考试密押资料初级分类模拟题Problems,problems 问题，问题初级分类模拟题Problems,problems 问题，问题Dealing with problems Grammar 问题:1. Underline the correct future form in italics. A: Hello. David Watldns spealdng. B: Oh, Im trying/Ill try ill to reach Ms North. A: S

2、hes in a meeting. Could I help? B: I want to place a large order and Id like to discuss discount and delivery terms. Could I arrange a meeting with her for next week? A: Of course. Im checking/Ill check her diary. When would you like to see her? B: Is next Tuesday at 3 OK? A: Shes going / Shell go t

3、o the new factory that afternoon. How about Wednesday at 10? B: Thats fine. Wednesday at 10. A: Could I have your name please? B: Yes, its Jenkins. SandraJenkins. A: Fine, Im sending/Ill send you a letter to confirm the meeting. B: By the way, could you send me a copy of your catalogue? 答案:1. Im try

4、ing 2. Ill check 3. Shes going 4. Ill send 5. Ill send 6. Ill enclose Writing 问题:1. What will you do? Write the offer you would make in each of these situations. 1. BOSS: Im going away next week and I need a plane ticket. YOU: Ill phone the travel agent. 2. COLLEAGUE: Ive got a lot offilingto do. YO

5、U: _ 3. BOSS: I need a table at the restaurant for Thursday night next week. YOU: _ 4. CLIENT: Id like to make an appointment to discuss my account. YOU: _ 5. FREND: Im not feeling very well, and I cant get out to go shopping. YOU: _ 6. COLLEAGUE: There isnt any coffee left! YOU: _ 答案:2. II1 help yo

6、u with it. 3. Ill phone the restaurant. 4. Ill check my diary. 5. Ill do your shopping. 6. Ill get some. Complaining and apologizing Language in use问题:1. Read this conversation and complete it with the words in the box. sorry check seems mistake delivery sent line ordered problems order calling refu

7、nd JONES: Sales department. SamanthaJones spealdng. LEE: Hello, this is Mike Lee from Meyers. Im about our order for computer disks. There to be a . We article number 495 H4 and you article 594 8F. JONES: Just a moment. Could I have the number? LEE: Lets see . Its DD303. JONES: Hold the please, Ill

8、just it . Im very but weve had some in the Dispatch department. Could you return the disks? Of course well the costs. LEE: Fine, but when can I expect of the correct disks? JONES: Ill make sure you get them by the end of the week. 答案:1. calling 2. seems 3. mistake 4. ordered 5. sent 6. order 7. line

9、 8. check 9. sorry 10. problems 11. refund 12. delivery Vocabulary 问题:1. Samantha is worried that she will lose PCPowers business. Read her letter and complete it with the words in the box. apologize customers manufacturers order problems products 答案:1. order 2. problems 3. manufacturers 4. products

10、 5. apologize 6. customers Finding a solution Vocabulary 问题:1. Complete these sentences. Then write the missing words in the word grid and find the hidden word. 1. Im afraid we have to _ our order. 2. We _ for the delay. 3. When we unpacked the machine, we noticed some _ to the casing. 4. We will _

11、any faulty goods free of charge. 5. Theres a _ on orders - it will take at least another ten days to dispatch the goods. 6. The fax has broken down. We must _ it. 7. There seems to be a _ in the invoice. 8 We will _ your money if the goods are not satisfactory. Now complete this sentence with the hi

12、dden word: You should _ if you have problem! 答案: You should complain if you have a problem! Reading 问题:1. Read this letter from Pacific Machines to Avalon Industries. What has Pacific Machines decided to do about the damaged machine? Tick the correct answer. Refund the money. Replace the machine. Ask the customer to return the machine. Refuse to accept responsibility. None of the above. If you chose None of the above, describe what action Bob Olsen suggests. _ _ 答案: None of the above. Bob Olsen suggests se