酒店接待外宾各岗位服务英语

1、打招呼问候语1. good evening，sir. 晚上好，先生。2. good night，madam. 晚安，夫人。3. how are you？ 你好吗？4. fine，thank you，and you？ 很好，谢谢，您呢？5. fine，thanks. 很好，谢谢。6. how do you do？ 您好？7. how do you do！ 您好！8. welcome to our hotel. 欢迎光临我们饭店。9. may you enjoy your stay in our hotel. 祝您住店期间愉快。10. hope you had a good trip. 希望您旅途

2、愉快。11. hope you have a good journey. 祝您旅途愉快。12. its nice to meet you，sir. 见到您很高兴，先生。13. pleasant to meet you，sir. my name is见到您很高兴，先生。我叫14. welcome you back，sir. 欢迎您回来，先生。15. nice to see you again，madam. 很高兴又见到您，夫人。16. goodbye，thank you for coming. please come again. 再见，感谢您光临，希望您再次光临。17. have a nice

3、 day. 祝您今天愉快。18. have a good evening. 祝您度过一个愉快的夜晚。19. have a good weekend. 祝您周末愉快。20. good night and have a good rest. 晚安，祝您休息好。21. good night and pleasant dreams. 晚安，祝您做个好梦。22. good night and rest well. hope you will come back tomorrow. 晚安，祝您休息好，明天再来。23. hope you a pleasant journey home. 祝您回程愉快。24.

4、 happy landing. 一路顺风。25. what can i do for you，sir？先生，请问我可以帮您吗？26. may i help you？我可以帮您忙吗？27. may i be of any assistance？我可以为您做些什么？28. is there anything i can do for you？我能为您做点什么？29. here you are，sir. 先生，给您。30. sorry to have kept you waiting so long，sir. 对不起，先生，让您久等了。31. thank you for waiting，sir. 谢

5、谢您的等候，先生。32. thank you. 谢谢。33. its my pleasure. 不用谢，很乐意为您效劳。34. its my duty. 这是我应该做的。35. thats all right. 不用谢。36. .not at all. 不用谢。37. dont mention it. 不必介意。38. im afraid not. 恐怕不行。39. its not possible. 这不可能。40. im really sorry，but you see my difficulties. 真对不起，但希望您能体谅我的难处。41. im really sorry to hea

6、r that. 真抱歉听您这样说。42. i beg your pardon. 对不起，请您再说一遍好吗？43. pardon me，sir？先生，对不起，请您重复一遍，好吗？44. ill look into it. 我将会调查此事。45. how are you？im glad to meet you here. 您好！在这里见到您真高兴。46. we havent seen you for a long time. how are you getting along？ 我们好久没见面了，您好吗？49.wish you a successful visit. 祝您访问成功。50.merry

7、 christmas！圣诞快乐！51.happy new year！新年快乐！52.wish you good luck！祝您好运！53.wish you a happy festival！ 祝您节日愉快！54.after you，please，sir. 先生，您先请。55.thank you for your compliment. 谢谢您的赞扬。56.thank you for your kind understanding. 谢谢您的谅解。57.whats the matter？may i help you? 怎么了？我可以帮你吗？58.i have come to say goodby

8、e. 我是来告别的。59.id like to say goodbye to you all. 我要向你们大家告别了。60.goodbye then，and dont forget to keep in touch. 那么再见，别忘记了保持联系。61.goodbye then，and remember me to your parents. 那么再见，代我向您父母问好。62.how long will you stay here？您在这里住多久？63.may i show you to your room，sir？hope youll enjoy your stay in our hotel.

9、 先生，我带您到房间去，好吗？祝您在我们饭店居住愉快。64.wendy，id like you to meet my friend，sam. 温迪，我给你介绍一下我的朋友，山姆。65.how do you like beijing？您觉得北京怎么样？66.whats your first impression of china？您对中国的初步印象如何？67.how do you like our hotel？ 您觉得我们饭店怎么样？68.help yourself to dinner，please. 请用餐。69.we hope you will come and stay with us a

10、gain. 希望您再次光临我们饭店。70.we hope you had an enjoyable stay，sir. 先生，希望您在这里住的愉快。71.have a pleasant journey home. 祝您旅途愉快。72.thank you for choosing our hotel，i hope you enjoy your stay. 谢谢您光临我们饭店，希望您在这里住的愉快。73.thank you very much，sir. goodbye，hope you have a good flight. 先生，非常感谢您。再见，希望您航程愉快。74.we are very h

11、appy to have you here. mr. brown. i do hope you are enjoying your stay with us. 布朗先生，我们非常高兴您住在我们饭店，我真心希望您在这里住的愉快。75.see you tomorrow，sir. 先生，明天见。76.pleasant journey home. 祝您归途愉快。77.is there anything else that i can do for you？您还有别的事情要我帮忙吗？78.will it trouble you？这会打扰您吗？79.would you mind if i ？如果您不介意，

12、我可以吗？80.if we have any shortcoming，please point it out. 照顾不周，请多指正。81.im sorry to disturb you. 对不起，打扰了。82.im sorry，its our fault. 对不起，这是我们的错。83.thanks for your reminding. 谢谢您的提醒。84.well try our best to take some measures so that you can be satisfied. 我们将立即采取措施，使您满意。85.good morning，room reservation，ma

13、y i help you？早上好，客房预订处，请问我可以帮助您吗？前台接待1. would you please complete this registration form？请您填写一下这张登记表，好吗？2. could you please put your nationality there，sir？先生，请将您的国籍写在这。3. may i ask you to put your name in block capitals？请用大写字母写您的名字好吗4. whats your occupation，please？请问您的职业？5. whats your address in you

14、r native country，please？请问您在本国的地址？ 6. could you sign your name，please？请您签一下名，好吗？7. ill need your signature. 我需要您的签名。8. sign here，please. 请在这签。9. would you put your signature here，please？请您在这签一下名，好吗？10. may i see your passport，please？我可以看看您的护照吗？11.have you got any identification？您有什么可以证明您身份的吗？12.here

15、 is your key，hope you enjoy your stay in our hotel. 这是您的钥匙，祝您住店愉快。13.could you please put your key on the reception counter when you are out for the sake of safety？为安全期间，请您在外出时把房间钥匙放到接待台来好吗？14.could you keep your room key until you check out？请您在住点期间自己保管钥匙，直到离店。15.the porter will show you to your roo

16、m.行李员会领您去您的房间的。16.your room number is 502. on the fifth floor. 您的房号是502房，在5楼。17.the porter will take your luggage and show you the way. 行李员会为您提行李，并为您领路。18.im afraid your room is not ready yet. would you mind waiting，please？we are very sorry for the inconvenience. 恐怕您的房间还没有整理好，希望您不会介意在这里等一下，给您带来的不便真对

17、不起。19.our checkin time is 12 noon，im afraid we have no vacant rooms now. would you mind waiting until then？我们登记入住的时间是中午12点，恐怕现在没有空房，烦请您等到那是好吗？20.unfortunately，we are fully booked for tonight，would you like me to get you a room in another hotel？很抱歉，我们今晚的房间已全部订满，我帮您联系另外一家酒店，好吗？21.please wait a moment，

18、i have to check if there is a room available. 请稍等，我要查一下看是否有空房间可以出租。22.as a hotel policy，we require one days room charge as a deposit for guests without reservation. 饭店规定没有预订的客人入住需交一天的房费押金。23.the room rate is 135 per day including 10 service charge. 房费是每天135美元，包括10的服务费。24.room-to-room calls can be ma

19、de from your room，please dial room number directly. 在房间内可拨打房间与房间的电话，请直接拨号。25.half-day room rate will be charged if you check out after 12:00 noon. 如果您在中午12:00点以后退房将加收半天房费。26.full-day room rate will be added if you check out after 6:00pm.如您在下午6点以后退房将收全天房费。27.no additional charge is required for child

20、ren under 12 sharing parents room without extra bed. 12岁以下儿童与父母同床不收加床费。28.all reservation are held until 6:00pm unless guaranteed or informed earlier，as a hotel policy. 饭店规定,除保证类预订或提前预订外，其他预订均保留房间至预订日当天下午6点。29.rates are subject to change by the hotel management without a prior notice. 饭店房价若有变更，恕不另行通

21、知。30.we have special corporate rates for certain commercial accounts. 我们对某些商业团体实行特别价格。31.please show me your passport or some other identification. 请让我看一下您的护照或其他能证明您身份的证件。32.im due to check out tomorrow，but id like to extend my stay by two or three days. 我应该明天离店，但我想延长两至三天离店。行李员服务1. good afternoon，si

22、r. welcome to the international hotel. 下午好，先生，欢迎光临国际大酒店。2.how many pieces of luggage do you have？请问您一共有几件行李？3.ill show you to the reception desk. this way，please. 我带您到接待台，这边请。4.ill put your suitcases by the post over there. 我把您的行李放在那边的柱子那里。5.a bellman will show you to your room when you have finishe

23、d checking in. 您办理完住点手续后,行李员将带您到您的房间。6.good evening，sir. ill show you to your room. you have two suitcases and one briefcase. is this correct？晚上好，先生。我将带您到您的房间去。您有两只箱子和一只手提箱，对吗？7.is there anything breakable in your briefcase？您的手提箱里有易碎的东西吗？8.please follow me，sir. your elevator is this way. 请跟我来，您的电梯在这

24、边。9.watch your step，sir. and come this way，please. 您走好，先生，请这边走。10.this is your room，sir，after you，sir. may i put your suitcases here？这是您的房间，先生。您请进，我可以把您的箱子放在这吗？11.here is your room key，sir. is this the correct number of bags？先生，这是您的房间钥匙，您的行李件数对吗？12.over here is the switch for the bedside lamp，and th

25、is is the volume control for the tv and this is the channel selector. 这是床头灯开关，这是电视音量开关，这是电视频道开关。13.if you require anything， you can call the assistant manager. 如果您有事要询问，您可以打电话给大堂副理。14.how many bags do you have all？您一共有几个包？15.is this all your luggage？这是您全部的行李吗？16.may i help you with you bags，sir?先生让我

26、帮您拿行李，好吗？17.just a moment，ill bring a luggage cart.请稍等一下，我去推辆行李车来。18.would you mind taking these bottles with you？您是不是能提着这几个瓶子？19.could you take this camera with you，sir？先生您是不是能把这个照相机带在身上？20.just a moment，please. the elevator will be here soon. 请稍等一会，电梯一会就下来。21.this elevator doesnt go up to the gues

27、t rooms. 这个电梯不通客房。22.please take this elevator for the restaurant. 请乘这个电梯去餐厅。23.this is an express elevator for the restaurant. 这是去餐厅的特快电梯吗？24.if you would like to go to the restaurant on the top floor，please change elevators at the 15th floor. 如果您想去顶层餐厅，请在15层换梯。25.here is a brochure explaining hote

28、l service. 这里有本小册子介绍饭店各项服务。26.your bags will be kept at the bell captains desk. 您的包将存放在行李部。27.you may pick up your bags from the bell captains desk. 您可以到行李部取您的包。28.could you come down to the bell captains desk with your claim tag to pick up your bags，sir？先生，请您拿着行李牌到行李部来取您的包。29.this is your claim tag

29、，sir. well keep your luggage at the bell captains desk. could you pick it up there，please？ 这是您的行李寄存卡，先生。我们将把您的行李寄存在行李部，请您到那里取行李，好吗？30.a: im going to check-out soon. could you pick up my luggage，please？ 我马上就要离店了，你可以上来帮我拿行李吗？b: certainly，sir. well send a bellman immediately. may i have your room numbe

30、r，please？没问题，先生。我们马上派一名行李员上来，请问您的房号是多少？31.how much is the postage on these letters to thailand，please？这些信寄到泰国邮资是多少？32.do you have ems in the hotel？饭店里有特快专递服务吗？33.could you tell me how much this parcel is to france？请问这包裹寄到法国要多少钱？34.whats the surcharge on this express letter，please？这封快信的附加费是多少？35.coul

31、d you tell me much it costs to send a letter airmail from here to beijing?你能否告诉寄封航空信到北京要多少费用？36.ill have to weigh it first，its a little overweight. youll have to pay extra. 我要先称一下，这封信有些超重，您必须付些额外费用。37.whats the postage for this parcel to xian，please？请问这只包裹寄到西安要多少钱？38.let me weight it first，10 yuan，p

32、lease. 让我先称一下，请付10元钱邮寄。预定房间1. what kind of room would you like（prefer）？您希望要什么样的房间？2.would you like a room with a front view or a rear view？您是要窗户临街的房间，还是要背街的房间？3.do you want a single room or a double room？您是要单人间还是双人间？4.would a double room do？双人间可以吗？5.would you like breakfast in our hotel？您要不要在饭店吃早餐？6

33、.in whose name is the reservation made？是以谁的名义订的房间？7.how do you spell your name，please？请问您的名字怎么拼写？8.im sorry，but we dont have any record of your reservation. 对不起，我们这里没有您预订的记录。9.im sorry，we have no record of a reservation in your name. 对不起，没有以您名字预订房间的记录。10.do you have a letter or fax confirming the re

34、servation？您是否收到过确认您订房的信件或传真？11.who made the reservation，please？请问是谁预订的房间？12.from which country？从哪个国家预订的？13.do you remember the name of the reservation clerk？您是否记得预订员的姓名？14.when did you make the reservation？你是什么时候订的房？15.what was the date of the reservation？请问您预订房间的日期？ 16.would you like full american

35、plan or continental plan? 您希望是美国收费方式还是欧式收费方式？17.how long do you plan to stay？您计划住多久？ 18.how long will you be staying？您将要住多久？19.for how many nights？您要住几个晚上？20.for how long？您准备住多长时间？21.how many guests will there be in your party altogether？你们一起有几个人？22.i can book you a single room for the 15th and 16th

36、 . 我可以为您在15日、16日两天订一个单人房间。23.we can confirm a room for the 15th and 16th. 我们可以确认您15日、16日订的一个房间。24.its all right for the 15th ，but not the 16th. 15日的订房没问题，但16日恐怕不行。25.just a moment，please. ill check the room availability. 请稍等，我去查一下房间预订情况。26.thank you for waiting，sir. 先生，谢谢您耐心等待。27.sorry to have kept

37、you waiting，sir. 对不起,先生,让您久等了。28.unfortunately we are fully booked for july，15th. 遗憾的是我们7月15日客房已全部订满。29.im sorry，i cant book you a room for july，15th. 对不起，我无法为您订7月15日的客房。30.we are fully booked for all types of rooms on that night. 我们酒店那天的客房已全部订满。31.we wont be able to guarantee you a room for july 15

38、th. 我们不能保证7月15日有房间给您。32.if there isnt any room，we can get you on the waiting list or we can find you a room in another hotel. 如果没有空房间，我们可以将您放入等候名单中，一旦有空房就马上给您安排，或者为您在其他饭店找个房间入住。33.for a single room，the price would be 30 usd. 单人房间的价格是30美元。34.the total cost would be 100 usd. 全部费用是100美元。35.there is a 1

39、5 percent reduction for drinks. 饮料减价15。36.im sorry，we dont have connecting double rooms，but we have large adjoining rooms. 对不起，我们没有相通的双人房间，但我们有大的相邻房间。37.im sorry，we dont have saunas in our hotel，but we have massage service. 对不起，我们没有蒸汽浴，但我们有按摩服务。38.would you like us to send you a brochure？我们给您寄一份介绍我们

40、饭店的小册子好吗？39.may i have your name and initials，please？请问您的姓名的首写字母？30.whos the reservation for？您为谁预订房间？31.gould you give me your address and telephone number，please？ 请问您的地址和联系电话？32.how will you be paying the bill（account）？您将如何付款？33.youll have to send us a deposit of 50 usd. 您需要寄给我们50美元的押金。34.is the co

41、mpany willing to cover all the expenses？公司是否愿意支付所有的费用？35.when will you be arriving？您将何时到达？36.will you be coming by plane？and the flight no. please？您将乘飞机来吗？航班号是多少？37.may i have the airline flight number and arrival time？我可以问您航班号和到达时间吗？38.we look forward to seeing you（serving you）. 我们期待着您的光临（或：为您服务）。3

42、9.the room may have been reserved in the name of the person who made the reservation. 也许您的房间订在为您预订的那个人名下了。40.our hotel has a fine view of the city. 从我们饭店可以看到城市的优美景色。41.our hotel overlooks one of the main avenue in the city. 从我们饭店可以俯瞰城市中的主要大道之一。42.our hotel is beautifully situated. 我们饭店环境优美。43.our ho

43、tel is located in the centre of the city. 我们饭店位于市中心。44.this is the peak season. im sorry，but could you call us again later on this week？we may have a cancellation. 现在是旅游旺季，很抱歉，您在这周后几天再打电话过来好吗？也许会有人取消预订。45.we dont have any single room available. would you mind a double room instead？我们没有单人间了，如果是个双人间您介

44、意吗？46.im afraid we have no credit arrangements with your company. we will need an advance deposit by bank draft or in cash before the reservation date. 抱歉，我们与贵公司没有信用合同，所以希望您再这个预订日期前以银行汇票或现金形式付给我们一笔保证金。47.good afternoon，we warmly welcome you to our hotel. 下午好，欢迎光临。客房送餐1.room service，may help you？送餐服务

45、，有什么可以帮您？2.would you please bring me some breakfast？请为我送来一份早餐，好吗？3.at what time would you like your breakfast？您希望什么时候把您的早餐送来？4.a continental breakfast or american breakfast？是要欧式早餐还是美式早餐？5.with coffee or tea？需要咖啡还是茶？6.for how many people，please？请问要几个人的送餐？7.i will bring it up right away. 我马上把它送上来。8.go

46、od morning，here is the continental breakfast you ordered.早上好，这是您点的欧式早餐。9.would you like to have something else besides the continental breakfast？除了欧式早餐，你还想要点别的吗？10.would you please sign the bill？请您在帐单上签名好吗？11.thank you，enjoy your breakfast please，good-bye. 谢谢，请慢用，再见。12.it wont take long to prepare f

47、or your breakfast. 您的早餐不会用太长时间准备。13.it will take 20minutes to prepare for your lunch.您的午餐需要20分钟时间准备。14.i would like some lunch now.我想现在进午餐。15.it is room service here. 这是送餐服务。16.shall i pour you some coffee now?我可以为您倒一杯咖啡吗?17.your food and drinks will be sent up in a few minutes.您要的食品和饮料过几分钟就会送上去。18.

48、it will be up right away.马上送上去。19.i will send someone up with your breakfast immediately.我马上叫人把您的早餐送上来。20.our room service starts serving at 7 0clock.送餐服务从7点开始。21.i am sorry，we dont start serving lunch until 11am.对不起，我们要上午11点菜开始提供午餐服务。22.is there anything else that you want？您是不是还要点别的什么？23.the room s

49、ervice menu is on the back of the door/送餐服务菜单挂在门后。24.its my wifes birthday today，id like to order a cake.今天是我太太的生日，我想订一个蛋糕。25.we have different sizes，7inches，9 inches and 11 inches，which do you prefer？我们有不同尺寸的蛋糕，有7英寸的，9英寸的和11英寸的，你想要那一种？26.when shall i send the cake to your room？什么时候给您送进房间？27.can i h

50、ave my breakfast brought to the room？我可以在房间用早餐吗?28.of course。what would you like to have？当然可以，您想吃些什么？29.some porridge，some fried eggs and some toast with jam and butter. 一些麦片粥，一份煎鸡蛋，一份烤面包和一些果酱、黄油。30.how many eggs and how would you like them done？您要几个鸡蛋？几成熟？31.what do you want to drink，tea or coffee？

51、您想喝点什么？茶还是咖啡？32.could you bring me a glass of milk and a boiled egg？你能给我拿一杯牛奶和一个煮鸡蛋吗？33.do 有want to pay cash or sign the bill？您想付现金还是在帐单上签字？34.please sign your name and room number on the bill.请您把您的姓名和房号签在帐单上。 客房清洁用语1.housekeeping，may i come in？客房服务，我可以进来吗？2.im sorry to disturb you，sir.对不起，打扰您了，先生。3

52、.may we clean your room now，sir？先生，我们可以现在打扫您的房间吗？4.well，im a bit tied up at the moment. 哦，我现在正忙着呢。5.what time would you like us to come back？您希望我什么时候再来？6.shall i come back later，sir？先生，我过会再来好吗？7.we will come and clean your room immediately.我们马上就来打扫您的房间8.your room will be ready in half an hour.您的房间过半

53、小时就会打扫干净。9.im afraid no cleaning can be done between 12noon and 2pm. may we come between 2pm and 3pm？恐怕，中午12点到下午2点期间我们不能打扫房间，我们在下午2点至3点之间打扫您的房间行吗？10.its already noon，and our room hasnt been made up yet.已经快到中午了，我的房间还没打扫。11.just let us know what you need，and if we can，we will oblige.如果您需要什么，就告诉我们，只要是做

54、得到的，我们都会尽力为您效劳。12.turn-down service，may i com in？good evening，sir. 开夜床服务，我可以进来吗？晚上好，先生。13.please put out a “do not disturb ”sign on the door if you need to rest in the room，and the roommaids wont knock on the door again.如果您需要在房间内休息，请在门上挂上“请勿打扰”牌，服务员就不会再敲门了。14.excuse me，sir，but i havent finished clea

55、ning your room，shall i continue？对不起，先生，我可以继续清扫您的房间吗？15.im very tired，how long will it take you to finish your room？我很累了，还需要多长时间你才能结束？16.would you please come back later？i will go out 5pm.你能否过会再来，我下午5点要出去。17.may i come in for turn down service？我可以进房间为您开夜床吗？18.oh，we are expecting a few people for drin

56、ks before going to dinner. could you come back later？噢，晚饭前我们有几个人要去房间喝饮料，你等会再来好吗？19.certainly，would it be convenient if i return in half an hour？当然可以，如您认为方便，我半小时后再来，可以吗？20.excuse me，its almost afternoon， but my room hasnt been made up yet，why？对不起，都快下午了，为什么我的房间还没有打扫？21.im sorry，im going to your room a

57、s soon as i have finished this one. 对不起，我结束这间房后立即为您打扫。22.can you clean up my room earlier everyday？以后能不能早点打扫我的房间？23.certainly，sir. i will clean up your room earlier tomorrow. 当然可以，先生，明天我将早点为您打扫房间。票务中心1.will you book a ticket to paris for me？请您为我顶一张到巴黎的机票，好吗？2.yes, madam. when do you intend to leave beijing？好的，太太，您想什么时候离开北京？3.next monday，may 15th. 下周一，5月15日。4.there are several flights to paris available on may 15th. 5月15日有几个航班到巴黎？5.which fight do you prefer？您想要哪一个航班？6.afternoon flights preferably.最好