英语职业模块unit-4PPT优秀课件

1、1,Unit 4,Serving Customers,Contents,Unit Goals,Lead-in,Listening & Speaking,Reading & Writing,Language in Use,Unit Task,Extended Activities,Fun Time,Unit Goals,Learners should be able to give and take customers orders give suggestions to customers understand the duties and communicative skills of an

2、 attendant write about working experience,Lead-in,People need service at (in) _,an airport,a hospital,a travel agency,a bank,a hotel,a shop,a post office,a restaurant,Listening & Speaking,Part I,Part II,Words and Expressions,Part I,Listening 1,Dialogue 1,Role Play,Listening 1,Tick in the boxes the f

3、ood and drinks you hear,Script,Customer,1,chicken soup sandwich fried rice tea,Customer,2,orange juice salad hamburger milk,Customer,pizza coffee noodles French fries,3,Script,1. A: What would you like to order? B: Id like a bowl of chicken soup and a sandwich. 2. A: What would you like to order? B:

4、 Id like a hamburger and a cup of milk. 3. A: What would you like to order? B: Id like a pizza and some French fries,Dialogue 1,Are You Ready to Order, Madam? (A waiter is taking orders in a restaurant.) Waiter: Are you ready to order, Madam? Guest: Yes, I am. Waiter: What would you like? Guest: Id

5、like a hamburger. Waiter: Would you like something to drink? We have orange, mango and apple juice. Guest: Id like a glass of orange juice, please,Role Play,Practice the dialogue by using the pictures below and see if you can say more,apple pie / a cup of tea,fried chicken / a cup of coffee,a pizza

6、/ a can of orange soda,Part II,Listening 2,Dialogue 2,Role Play,Listening 2,Listen and number the pictures,Script,A,B,C,D,4,2,1,3,Script,1. If you go to America, dont forget to visit the White House. 2. If you go to China, I recommend you go and visit the Great Wall. 3. The Leaning Tower of Pisa in

7、Italy is different from other towers in the world. Its a must to see. 4. When you go to London, you must visit Tower Bridge. It is one of the most famous bridges in the world,Dialogue 2,Can You Recommend Somewhere for Me? (Amy is going on a holiday trip. She is at a travel agency, talking with a tra

8、vel agent.) Amy: Id like to book a short holiday somewhere in Britain. Agent: Do you have any place in mind? Amy: Well, I havent made up my mind. Can you recommend somewhere for me? Agent: There is London, of course. Amy: Sounds great. What are the places of interest in London? Agent: Well, theres T

9、ower Bridge. Its one of the most famous bridges in the world. Its a must to see,Role Play,A: I d like to book a short holiday somewhere in _. B: Do you have any place in mind? A: Well, I havent made up my mind. Can you recommend somewhere for me? B: There is _, of course,Rome, Italy,1,2,London, Engl

10、and,3,Paris, France,Practice the dialogue by using the pictures below and see if you can say more,Words and Expressions 1,sandwich /5sAnwIdV, 5sAndwItF/ n. 三明治 fried /fraId/ adj. 油炸的 hamburger /5hAmb:E/ n. 汉堡包 pizza /5pi:tsE/ n. 比萨饼 mango /5mANEu/ n. 芒果 recommend /rekE5mend/ v. 推荐；推介 tower /5tauE/ n

11、. 塔 Italy /5ItElI/ n. 意大利,Words and Expressions,Words and Expressions 2,Words and Expressions,bridge /brIdV/ n. 桥 somewhere /5sQmweE/ n. 某处 holiday /5hlEdI, 95hlEdeI/ n. 假日，假期 trip /trIp/ n. 旅行 agency /5eIdVEnsI/ n. 代理处 agent /5eIdVnt/ n. 代理人 book /bUk/ v. 预订 Britain /5brItn/ n. 英国,Words and Express

12、ions 3,Words and Expressions,sound /saUnd/ v. 听起来 must /mQst, mEst/ n. 口必须做的事；必需的东西 a bowl of 一碗 a can of 一听；一罐 travel agency 旅行社 travel agent 旅行社代理人 have . in mind 有想法；心存 place of interest 名胜,Reading & Writing,Reading,Writing,Reading,Pre-reading Activity,Text,Words and Expressions,Read and Match,Sh

13、ort-answer Questions,Pre-reading Activity,Have a discussion with your partner and tick the right choices about a bartender,A bartender ( ) should have some special training. ( ) mixes different kinds of drinks. ( ) doesnt need to work at night. ( ) should be kind and friendly to guests. ( ) can ofte

14、n drink alcohol during his work time. ( ) can get some tips if he does a good job,Text,A Bartender eing a bartender has been my dream, so I attended a training school and studied there for 2 years after graduating from my middle school. Now I am skillful at mixing different kinds of drinks. I work f

15、our nights a week and earn a lot of money. I meet different people, young and old, men and women. I keep smiling and try to satisfy them. Because of my good service and thoughtfulness, I always get some tips. You see, I get along well with my customers,B,Words and Expressions 4,Words and Expressions

16、,bartender /5bB:tendE/ n. 酒吧招待；酒吧侍者 special /5speFEl/ adj. 特别的；特殊的 mix /mIks/ v. 调制；配制 during /5djuErIN/ prep. 在期间 dream /dri:m/ n. 梦想 attend /E5tend/ v. 参加 graduate /5rAdVueIt/ v. 毕业,Words and Expressions 5,skillful /5skIlfl/ adj. 熟练的；有技巧的 earn /:n/ v. 赚得；获得 satisfy /5sAtIsfaI/ v. 使满足；使满意 thoughtfu

17、lness /5WC:tfl9nIs/ n. 体贴；细心 customer /5kQstEmE/ n. 顾客 always /5C:lweIz/ adv. 总是；一直 tip /tIp/ n. 小费,Words and Expressions,Words and Expressions 6,training school 培训学校 middle school 中学 be skillful at 精于 earn money 挣钱 get along with 与相处,Words and Expressions,Read and Match,Match the words with their m

18、eanings,1. _ dream A. gain in return for work 2. _ skillful B. having ability to do well 3. _ mix C. picture of future 4. _ earn D. meet the needs of 5. _ satisfy E. put together 6. _ tip F. extra payment given for service,C,B,E,A,D,F,Short-answer Questions,After reading the text, give short answers

19、 to the following questions,1. How many years did the bartender study at a training school? _ 2. Is he good at his job? _ 3. How long does he work every week? _ 4. What kind of people does he meet at work? _ 5. Is he satisfied with his job? _,2 years,Yes, he is,He works four nights a week,He meets d

20、ifferent kinds of people,Yes, he is,Writing,Write out a passage according to the following pictures. You can refer to the text,1,2,3,4,I am working as a bartender now! I attended _ in 2006. I learned how to _. My _ is on Monday, Wednesday, Friday and Sunday nights. I _. I get along very well with my

21、 customers,a training school,mix drinks,working time,keep smiling and work hard,Language in Use,Part I. Spell,Part II. Listen,Part III. Speak,Part IV. Read,Part V. Write,Problem Solving,Culture Tips,Part I. Spell,Spell out the missing words. The first letter of the words is already given,1 Tom works

22、 as a travel a_ _ _ _,2 Albert often s_ _ _s warmly,3 A b_ _ _ _ _ _ is standing behind the table,4 James is o_ _ _ _ing some dishes in a restaurant,gent,mile,artender,rder,Part I. Spell,Spell out the missing words. The first letter of the words is already given,5 I get some t_ _s for my good servic

23、e,6 My friend r_ _ _ _ _ _ _s a plan to me,7 Philip serves c_ _ _ _ _ _ _s every day,8 Did you b_ _ _ a hotel room yesterday,ip,ecommend,ustomer,ook,Part II. Listen,Listen and choose what you hear,Script,Script,Salesman: Good morning, sir. What can I do for you today? Customer: Id like to have a bik

24、e. Not too big, and not too small. Salesman: Let me check. What do you think of this one? Customer: Hmm Where is the light? I remember there was one on the poster. Salesman: Well, sir. Thats been sold out,Part III. Speak,Speak out. In pairs, practice the dialogue by using the pictures below. See if

25、you can say more,A: Good morning, sir. What can I do for you today? B: Id like to have a _. A: Let me check. What do you think of this one? B: Hmm, its nice. And it has a lovely _, too,camera,bag,computer,mouse,1,2,3,4,camera,bag,Part IV. Read,Read the statements below and try to match them with the

26、 pictures,A,B,C,D,1) The Bicycle Store sells many kinds of bicycles. 2) There is also a pretty girl in the poster, but we dont sell pretty girls. 3) A customer came in and wanted to buy a bike. 4) There was a light on the bike in the poster,Part V. Write,Write out the missing words to complete a sto

27、ry,The bicycle store sells many kinds of bikes. One day, a _ came in and wanted to buy a bike that was advertised in the poster. The _ showed him a bike. The customer had a look at the bike and complained that there was not a light on the bike, but there was one on the bike in the poster. The salesm

28、an then said _, “Sir, there is also a pretty girl in the poster, but we dont _ pretty girls.,customer,salesman,politely,sell,Problem Solving,Part 1,Part 2,Part 1,The couple needs help,Check the menu below and recommend some dishes to them,Part 1,The couple needs help,Waiter: Are you ready to order,

29、sir? Husband: Hmm ., Id like an American dish, but I hate potatoes. Waiter: Well, what about _? Husband: Sounds nice. Waiter: And you, Madam? Wife: Well, I want a Chinese dish. What would you recommend? Waiter: How about _? Wife: Thats fine. Waiter: What would you like to have for dessert? Husband:

30、Hmm ., I want an apple pie and my wife wants something cold and sweet. Waiter: Well, what about _? Wife: Sounds great,roast fish & tomato soup,steamed fish,ice cream,Part 2,Can you help Mary out,Rose wants to visit your city, but she knows nothing about the hotels there. Can you help her out by tell

31、ing her some useful information,1. Is there a better quality hotel in your city? 2. How far is it from the supermarket / shopping center / places of interest? 3. Is it easy to take a bus / subway / taxi from the hotel? 4. Write down the hotels name for Rose,_,There are many good hotels in our city o

32、ffering first-rate facilities and high-quality service. Flying Hotel is one of them. It is close to the TV Tower where you can overlook the whole city. And it takes only a 15-minute ride to the shopping center in downtown. And you can easily reach the hotel both by bus and by taxi,Culture Tips,伦敦 (L

33、ondon,英国首都，英格兰首府，全国政治、经济和文化中心，第一大城及第一大港，全球三大金融中心之一,Culture Tips,伦敦市最漂亮的开启式大桥，在两个巨大的 桥墩上建有5层楼高的高塔，连接双塔顶层的是一条高出水面140米的行人桥，站在塔顶可观赏附近的绮丽风光,伦敦塔桥 (Tower Bridge,小费 (tip,源于18世纪的英国伦敦，是服务行业中顾客感谢服务人员的一种报酬形式，通常占到消费额的10%20,Unit Task,What can I do for you? Some American friends are sightseeing in your city, but t

34、hey do not know very much about the city. As a tour guide, work with your group members to introduce the city to them. 1. Brainstorm with your group members some places of interest in your city. Then write down three popular places. (1) _ (2) _ (3) _,Unit Task,2. Write down the reasons for your choi

35、ces to a certain place. 3. Interview your classmates about their favorite places of interest,Extended Activities,Part A,Part B,Part C,Part A,Listen and number the pictures,Script,A,B,C,D,3,1,4,2,Script,Rules for Serving Customers 1. We should always keep smiling and be patient. 2. Never argue with c

36、ustomers even if they are wrong. 3. We should always listen to customers. 4. We try to be nice and friendly people,Part B,Read and decide the good ways to serve customers. Tick () in the brackets,1. ( ) Never argue with customers. It will only make the problem more serious. 2. ( ) Keep smiling and patient even when you know what they are going to say. 3. ( ) Try to enjoy listening to people even when it is difficult to get along with them. 4. ( ) Try to be the nice and friendly person that you are,Part C,Write down the missing information to sum up the customer service rules,T