给客户的英文道歉信

1 / 18 给客户的英文道歉信 职场商务必备写作模板：英语致歉信怎么写？ 在日常工作中难免会犯一些差错，学会正确的补救方法很重要。首先，我们要做的就是致歉。你会写英语致歉信吗？在致歉信中道歉更重要还是提出解决方案更重要？如何在致歉信中表达出自己的歉意让对方欣然接受呢？在本篇文章中，安格英语老师将以两则工作中常见的错误为例，教大家如何写好英语致歉信。 模拟场景一：因发票有误致歉 Dear Mr. Hunnicutt, I am writing to apologize for the incorrect invoice you received from us. Owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed. We shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. Please accept my apologies for any inconvenience we have caused. Your sincerely, Peter Gibson Accounts Manager *New words: 2 / 18 invoice n.发票 breakdown n.故障 discount n.折扣 在以上的英语道歉信中首先作者针对出现的问题道歉，并解释了错误产生的原因。随后另起一段提供解决建议，最后礼貌结尾。安格英语老师提示，在写道歉信时，解决问题的目 的应该高于道歉本身。因此，在道歉信中给出解决方案是每一位上班族都要学会的一点。 下面，让我们再来看一则关于国际贸易中因货物质量不符的致歉信： Dear Mr. Black, We acknowledge that there are indeed some discrepancies between the shipping instructions and the actual shipment. Therefore, there will be a shortage in your May shipment. We are very sorry for causing you so much trouble in your monthly reports. Efforts are now being made to establish procedures that will alleviate this situation. Your cooperation and patience in these respects would be greatly appreciated. Sincerely yours, Oliver Lee 3 / 18 Assistant Manager *New words: acknowledge v.承认，告知已收到 discrepancy n.差异 shipping instruction 装运说明 shipment n.装运 procedure n.程序 alleviate v.减轻，缓和 看完这一则道歉信后，相信大多数人已经心里有数道歉信该如何写了，简单来说就是承认错误 -提出方案 -礼貌结尾的三部曲。下面，安格英语老师提供了一些在道歉时可以用上的句型： I am very sorry for . ,but please believe me I had no intention of bothering you. I am sorry that I did not check the goods before dispatch. I apologize for forgetting the appointment we had made. Please forgive us for the delay. I personally want to extend an apology to you for I hope you will excuse/forgive me for . 4 / 18 May I offer you my sincere apologies for ? Please accept our sincere apologies for . 更多职场商务必备写作模板可参考：安格英语学习网站 ； 关于安格：安格英语是中国领先的企业英语沟通技能培训机构，公司致力于以高质量的学习内容和多样化的培训形式为企业客户提供专业的英语学习解决方案。安格英语现已为多家世界 500 强企业，包括三星电子、罗氏制药、捷豹路虎、迅达电梯等，提供了优质的培训服务。其中广受企业客户好评的课程包括：商务英语情景写作课程、商务英语社 交 强 化 课 程 、 商 务 英 语 演 讲 课 程 等 ， 联 系 我 们400-006-7600。 一对一真人外教，每节课仅需 6 元 ，有网络就可以学， 30 天让别人对你的口语刮目相看！ 外贸英语培训班讲解道歉信 13 个写法 我把客户当初恋，客户却要我说道歉？这种事情有木有发生在你的身上呢，亲！ 外贸的道路上没有总是一帆风顺，总会有点小插曲，比如：漏看邮件，迟回复客户邮件，不能按时交货，单证出现问题，资料缺失，货物质量问题，沟通问题等等；所以学会向客户致歉有时也是需要一点技巧，把客户捧得高高的，5 / 18 稳稳的，那么订单就妥妥的，跑不了。 春喜外贸英语培训班透漏 13 句道歉信常用句子给大家： accept our profound apologies for this mistake, which could not have happened to a more valued customer. 实在不应该对我们尊贵的客人发生这样的错误，请您接受我们深深的道歉。 accept our sincere apologies if this late reply to your mail of Dec. 19 has caused you any problems. 现收 到您 12 月 19 日的邮件，回复太晚给您带来不便，请您接受我们诚挚的歉意。 owe you an apology for not answering your e-mail letter sooner.没有及时回复您的邮件，实在抱歉。 accept our sincere apologies for the error in your bill of We have corrected the situation and are very sorry for any inconvenience. 请接受我们 12 月 16 日为您开出的账单上的错误，我们已经更正错误，很抱歉由此给您带来的不便。 一对一真人外教，每节课仅需 6 元 ，有网络就可以学， 30 天让别人对你的口语刮目相看！ apologize for my thoughtlessness and hope that this situation can be rectified to your companys satisfaction. 6 / 18 我为我的疏忽表示抱歉，希望修正后能让贵公司满意。 was intended. 事发突然。 accept our apologies for any inconvenience that this may cause.由此带来不便，我们表示歉意。 are sorry for the error in your bill and thank you for calling it to our attention. 对于账单的错误我们很抱歉，很感激您告知此事。 sincerely apologize for this misunderstanding! 对此造成的误解我真诚道歉 ! apologize for the late asking but we want to make sure the correctness ofour implementation ASAP. 很抱歉现在才进行询问 ,但是我们需要尽快核实执行信息。 trust that no lasting or substantial harm was done and apologize most sincerely for any confusion this error has caused your company. 我们确信尚未产生永久和实质的危害，并为这个错误给贵公司带来的困扰表示最诚挚的歉意。 一对一真人外教，每节课仅需 6 元 ，有网络就可以学， 30 天让别人对你的口语刮目相看！ you for you fax 7 / 18 regarding your well-justified complaint about the serious defect in you new Laser printer. We do apologize and are so pleased to have the opportunity to put things right. 感谢您关于投诉新购买的激光打印机存在严重缺陷的传真。您的投诉证据充分。我们为此感到很抱歉，并对有机会改正错误感到很欣慰。 forgive my delay in responding to your urgent fax of about the poor printing of your company s sales catalog. An unexpected business trip to Europe kept me away from the office for 4 days. 您 10 月 17 日发了紧急传真，投诉贵公司的销售目录被印刷得很糟糕。请原谅我没有及时回复您，我临时去欧洲出差， 4 天都不在办公室。 外贸英语培训班讲解道歉信 13 个写法由春喜外语供稿。 道歉信 Letter of Apology 我们在工作或生活中， 有时难免会犯一些错误，写封致歉信就显得很有必要。道歉信通常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。写道歉信的语言要诚挚，解释的理由要真实，不要显出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解，还8 / 18 会增进彼此的感情。 写作 三步走 ： 表示歉意 -说明具体原因、提出补救办法 -再次致歉、希望得到理解 Tips: 在写作过程中，尽可能提供比较合理的理由。如果违反生活常识将导致扣分。 在解释完原因后，尽量提供一个合 适的补救办法，使行文更加完满。 订阅收藏考研英语写作范文 100 篇系列文章 Directions: You are invited to a dinner at a friends house, but you are not able to attend because of the preparation for a coming examination. Write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use Li Ming instead. Do not write the address. 范文： 9 / 18 Dear Anne, Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please dont hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you. Please allow me to say sorry again. Regards, Li Ming 译文： 亲爱的安： 感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。对了，在我考试后我们可以见一面么？如果 可以的话请随 10 / 18 时给我打电话，我非常期待能和你愉快地聊天。 请允许我再一次致歉。 您真诚的， 李明 闪光词汇及词组： occupy: v. 占用，占 get-together: n. 聚会，联欢会 hesitate: v. 犹豫，踌躇 drop sb. a line: 给某人打一个电话 preferable: adj. 更好的，更可取的 long for sth: 渴望 万能句型： Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot. I feel terribly sorry for missing the chance of. Is it possible for you and me to have a private meeting afterwards? If so, please dont hesitate to drop me a call about your preferable date. Please allow me to say sorry again. 11 / 18 Directions: You failed to finish an important task assigned by your professor because of a severe illness. Write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use Li Ming instead. Do not write the address. 范文： Dear Prof. Patent, I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago. For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctors note. I would be very much obliged if you could grant me another week for the task, as my health is turning 12 / 18 better. Hope you can understand my situation and accept my apology. Yours faithfully, Li Ming 译文： 尊敬的 Patent 教授： 我非常遗憾地告知您我没有完成您上周布置的读书报告，因为几天前我突然生病了。过去的几天中我一直持续高烧，住在医院，因此无法进行任何学术活动。随信是医生的诊断书。 如果您能再给一周时间来完成它我将感激不尽，因为现在我的身体正在好转。 希望您能理解我的处境并接受我的道歉。 您真诚的， 李明 闪光词汇及词组： assign: v. 分配，指派 fall upon sb: 降临到某人身上 continuous: adj. 持续的 prevent sb from sth/doing sth: 使某人不能做某事 hereby: adv. 因此，据此 13 / 18 submit: v. 提交，递交 obliged: adj. 感激的 grant: v. 同意，准予 万能句型： I am very sorry to inform you that I did not manage to complete.due to. I would be very much obliged if you could grant me another week for the task. Hope you can understand my situation and accept my apology. Apologize letter _ business English_ by LQY Dear Sir or Madam, I m writing this letter to apologize to you. I m so sorry that we made a mistake about the shipment of vacuum cleaners. Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them. I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% 14 / 18 discount to compensate. I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again. 道歉信是人们经常使用的一种书信文体，用以表达自己的歉意，查字典范文大全特意为大家整理了关于道歉信范文的相关材料，希望对您的工作和生活有帮助。 Letter of Apology . Sample Study Sample I Dear Susan, I m very sorry that I was out when you came to see me yesterday evening. I m afraid I d gone to the pub with some friends and didn t get back until 12 oclock. I wish I had known you were in Luoyang as you could have come with us. It would have been a good introduction to the night life!Anyway, I will call on you at 10 o clock on Saturday morning at your hotel. We can have the day together, if you have nothing else planned? I ll show you some of the places of interest that you may not have seen. Please let me know if you will be available on 15 / 18 Saturday morning. Best wishes Chen Cheng Sample II Dear Mary, I m very sorry for not having replied to your July 6th letter sooner. When your letter arrived, I was in Beijing. As my secretary couldn t forward it to me, it has been lying on my desk until I got back. Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future. Look forward to catching up and once again apologize for the delay. Sincerely, Tom 英语道歉信范文及常用句式 道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。 道歉信通常包括三部分内容： 1、表示歉意，道歉的16 / 18 原由； 2、出现差错的原因，提出弥补措施； 3、请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。 写作 三步曲 ： 表示歉意说明具体原因、提出补救办法再次致歉，希望得到理解。 注意： 理由要尽量合理，违反生活常识将导致扣分；尽量提供一个合适的补救办法，使行文更加顺畅。范文解析： Directions: You were unable to attend Mr. Smiths examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize. Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use Wang Hua instead. Do not write the address. Dear Mr. Smith, I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it an