台风应急预案.doc

台风应急行动计划Emergency Action Plan for Typhoon I. 信息报告 Weather Information一、 宾客服务中心负责监看有关的天气预报，如果台风将会影响到本地，必须马上通知康乐部经理跟进。Guest Service should focus on weather information every day; any information about typhoon which will influence hotel needs report to SPA manager.二、 康乐部经理,一旦接收到宾客服务中心提供的信息后应当采取的以下行动：打开相关的网址查看台风路径，如果天气预报显示台风移动路径将影响本地，康乐部经理要及时通知：总经理, 行政委员会及各部门负责人。After receiving the typhoon information, SPA manager should take following actions immediately: check the weather information from related weather website, if the information is true, SPA manager should report this to GM, Excoms and DHS immediately.II. 组织与指挥Organization and Command接到台风预警后,立即成立以总经理为组长，行政助理经理、财务总监、人力资源总监、销售总监、餐饮总监、工程总监、保安经理、前厅经理、客房经理、行政总厨、市场传讯经理、康体部经理为组员， “酒店防台风应急领导小组”负责防台风期间的领导和协调工作。各部门根据需要组成各自的应急小组，以便执行各自部门的“防台风应急计划”。Hotel should found an “Emergency and Crisis Team” to take precautions against typhoon, and GM should be the team leader. Each individual department also should found a team to carry out the “Emergency and Crisis Plan for Typhoon”. III.各部门行动计划Action Plan for Each Individual Department 前厅部 Front Office前厅部抗台风责任人为：前厅部经理 Team Leader: Front Office Manager一、 宾客服务经理Guest Service Manager1) 在得知台风预报时，前厅部将安排所有宾客服务经理当班After the information was confirmed, all Guest Service Manager should be on duty.2) 检查各部门人员和设备状况，确保前厅部工作能够顺畅运转Check all the facilities and staff to make sure that front office can run smoothly.3) 检查各部门防台风预案准备与执行情况，确保前厅部已经做好抗台风准备.Check each section if they are ready for preventing typhoon to make sure that front office get ready.4) 通知酒店客人有关天气预测情况（要严格按照总经理的指示）在酒店大堂设置告示牌，及时更新台风最新情况。Update the weather information to guests under the command of GM, set notice board at lobby, and update the weather information time by time. 5) 根据台风天气风向的改变，应依照当时的住房率，制定好计划来转移酒店受台风影响房间的客人。According to the newest weather information and occupancy, hotel should make an action plan to transfer hotel guest to reduce the influence.6) 根据台风影响程度的大小，向酒店客人说明情况并提出建议。according to the size of the impact of the typhoon, Explain the situation and make recommendations to hotel guests7) 在台风天气影响期间，严格要求每位客人及员工都不能靠近窗户及玻璃幕墙。如果风速超过每小时60-70英里(八级及八级以上的台风)，要确保所有人都不停留在大堂区域，以免被玻璃碎片划伤。如果台风影响的情况严重，所有人都必须暂时停留在与台风实际风向相反的区域。During the typhoon weather, all of guest and employees are not allow to close to the window and glass curtain wall. If the wind speed exceeds 60-70 miles per hour (eight and eight above the level of the typhoon), to ensure that all the people do not stay in the lobby area, lest be glass fragments. If the typhoon in serious condition, all have to stay opposite area to wind direction. 8) 所有流动现金都必须保存在安全的地方，如前厅部保险箱，具体位置应由前厅部经理及财务总监共同讨论决定。all cash must be kept in a safe place, such as the front office safety box, It should be discuss place position by the front office manager and chief financial officer . 9) 宾客服务经理和宾客服务中心一起负责处理所有客人的要求与投诉。the guest service manager and guest service center is responsible for handling all guest requests and complaints.10) 掌握当时酒店客人住店情况。Know well all the information of guest11) 与宾客服务中心保持密切联系，帮助客人解决问题。keep in close contact with the guest service center, solve problems for customers.12) 确保宾客服务经理的急救箱中有足够的外用药品。ensure guest sevices manager have the enough medicines in first aid box . 13) 在大堂为客人提供信息和指引服务，安抚客人。to provide information and guidance services to guests, reassure them in the lobby. 14) 维持大堂秩序。 maintaining the order of the lobby.15) 如发现房间出现渗漏时，协助管家部为客人换房。 If the room leakage , assist the housekeeping change room for guest.16) 当情况危急需要撤离时，组织前厅部员工与保安部和客房部密切合作，安全有序的撤离客人。when there is emergency evacuation, keep close cooperation which front office and the security department and the Department of rooms, evacuate customer safely and orderly. 17) 指导前厅部员工封存，转移可能受灾的酒店财产。Guide the front office staff to store, transfer property may affected. 18) 随时观察大堂状态。 to observe the lobby state at any time.19) 发生突发情况应及随时保持与管理层的密切联系 Should be keep in close contact with the management when there is emergency .20) 在接到需要紧急撤离时，应从电脑中再次打印出住店客人名单，并分发给礼宾部，宾客服务中心，前台及保安部。同时应携带前厅部当班人员名单If receiving instruction of emergency evacuation, must be print out all the namelist of guest , and distributed to the concierge, guest service center, reception and security department. should carry name list which on duty at the same time.检查前台Downtime报表打印情况。包括（Departure Report、Arrival Report、Guest in House by Name、Guest in House by Room、House Status By Room、Open Balance、Trace Report Message Report）Check the Downtime report print situation. Including (Departure Report, Arrival Report, Guest in House by Name, Guest in House by Room, House Status By Room, Open Balance, Trace Report Message Report)宾客服务中心GUEST SERVICE CENTER1）宾客服务中心在得知有台风时，应及时通知前厅部经理 guest service center should report to the Front Office Manager promptly if there is typhoon forecast.1) 宾客服务中心应向客人提供及时准确的天气状况信息，安抚客人情绪 Guest service center should provide weather information to guest on time, so that pacify the guests 2) 宾客服务中心应随时与各部门保持及时与密切的沟通，任何意外情况及时通相关部门，并向酒店管理层汇报Guest Services Center must be keep in close contact and communication with various departments, any accident must be inform relevant departments, and report to the management of the hotel.3) 当情况紧急需要通知客人撤离或转移时，宾客服务中心必须通知到每一个住店客人。如有客房无人接听，须做好记录并及时通知管家部去房间查看When the situation is urgent need to inform the guest of evacuation or transfer, the guest service center must be notified to each guests. If the phone is not answered, to make a record and promptly notify the housekeeping department to check the room.4) 宾客服务中心如不得不撤离时，须首先向前厅部经理汇报，得到批准后方可撤离。在紧急撤离时，应关闭所有机器设备,In case In an emergency evacuation guest service center had to be evacuated, the first ,report to front manager ., All machinery and equipment should be shut down before leave.二、 前台接待、行政楼层the reception, executive floor1) 做好准备，协助宾客服务经理为客人提供信息和指引服务并安抚客人ready to assist the guest services manager offers information and guidance services and appease guests2) 每一小时打印一次Downtime报告print once every hour Downtime report3) 密切关注大堂区域的状况，发现问题立即报告给宾客服务经理pay close attention to the situation of the lobby area, found a problem reported to the guest services manager immediately4) 如台风风力过大时，应根据酒店管理层的批示关闭部分设备并进行妥善保管 the typhoon wind is too violent, should be based on the instructions of t the hotel management to shut down equipment and safekeeping.5) 在对前台设备进行保管时，应先用防雨布将电脑设备用包好，然后将其放置在办公室的高处 in the front desk equipment custody should be with waterproof cloth wrapped computer equipment , and then place it in the high places of the office6) 当接到需要前台撤离时，所有现金，票据及贵重物品均应存入保险箱，钥匙由前台经理保管When the reception evacuation is required, all cash, notes and valuables should be stored in safes, keys kept by the front desk manager三、 礼宾部 the Concierge1) 应确保酒店所有车辆都必须提前加满油，停放在地下大堂门口停车场，中巴车需停放在酒店收货平台处，所有司机都必须随时待命，做好准备。 ensure that all vehicles of the hotel must fill up in advance, parked in front of the ground floor lobby parking, bus to be parked in the hotel at the receiving platform, all drivers must be on standby, 2) 礼宾部经理或礼宾部主管必须在岗控制好航班的最新消息。更新的消息必须在大堂发布和向酒店管理层汇报。Concierge Manager or Head must collect information or the latest news of the flights. Updated information must be posted in the lobby and report to hotel managerment,3) 协助保安部维持疏导大堂前交通秩序，防止意外情况发生。to assist the Security to maintain order in the lobby, to prevent accident from happening.4) 随时关注大堂状态，查看是否有渗漏现象发生。attention to lobby state at any time, to see if the leak occur.5) 妥善保管客人行李，并确保行李房门随时处于关闭并上锁状态。此时，行李房的门钥匙将于礼宾司或当班主管保管。safekeeping with guest luggage and ensure that the baggage door is closed and locked state at any time. At this point, key of the baggage room is kept by concierge .6) 当需要撤离客人时，礼宾部员工应协助保安部和客房部撤离客人。 When emergency evacuate , the concierge should assist the Security and housekeeping department to evacuate guests.7) 当接到指示需要撤离时，应关闭设备。将本部门重要文件，票据及备用金存入保险箱。钥匙及车辆钥匙将由礼宾司保管。 When received instructions to evacuate, you should turn off the device. Important documents of the department, notes and petty cash stored in the safe. Key and vehicle key will be kept by concierge 8) 当有需要时，礼宾部应协助其它部门转移酒店受灾区域的财产、受伤的员工及客人。 When necessary, the concierge should assist other departments in the transfer of the property of the hotel area affected, injured employees and guests.9) 在台风期间，在条件允许的情况下，礼宾部将负责安排车辆接送酒店的员工。 During a typhoon and conditions allow, the Concierge will be responsible for arranging transport to the hotel staff.四、 前厅部抗台风物资储备Front Office anti- typhoon material reserves 雨衣4套raincoat 4 sets 雨鞋4双four pairs of rubber boots 应急灯6个emergency lights 6 手电筒6把flashlight 6 对讲机4部walkie-talkie 4 防雨布10块 tarpaulin 10工程部Engineering Department工程部抗台风负责人为：工程总监Engineering Department anti-typhoon in charge: Director of 部门主要职责The department responsibilities1) 保证酒店所有设备、设施的正常运行，做好各项设备设施的防护工作和其它技术性 工作。 to ensure that the hotel all the normal operation of the equipment, facilities, In charge of facilities protection and other technical work.2) 重点保证供水、供电（发电机）、电梯、锅炉、空调、污水站（排水系统）、消 防设备和系统通讯等设备的安全及正常运转。 focus on ensuring the safety and normal operation of the water and power supply (generator), elevators, boilers, air conditioning, sewage station (drainage system), fire-fighting equipment and communication equipment system.3) 准备各种配件的储备，同时协助做好其它部门防洪抗台风设备的技术性防护工作。Prepare reserve of the the various parts, at the same time to help other sectors of flood control and anti- typhoon technical protection. 确保防台抗洪期间整个酒店的通讯、水、电、煤气的正常供应和使用。to ensure normal supply and use of anti typhoon anti flood during the entire hotel communications, water, electricity, gas.值班室工作安排 the duty room working arrangements （值班工程师负责）留一名值班工程师在值班室做， (duty engineer is responsible) left engineers on duty as Dispatcher in the duty room,1) 随时同各职能部门了解台风最新情况，人员的协调安排调度。To know latest information of typhoon with the various functional departments, the arrangements of the staff and coordination .2) 仓管员将防台风物资准备好放在工程部值班室，最少领出雨具10 套、强光手电 筒10支、铁丝一圈（3-5KG），仓管员也一并留守在值班室，用作机动配送物资。Warehouse workers keep material on the engineering department duty room, and brought them out of a minimum of 10 sets of rain gear, 10 Flashlight iron wire (3-5KG) Warehouse workers keep stay in the duty room as well for motor distribution materials.二、 巡检组工作安排Inspection group work arrangements1) （助理总工程师负责）由当班机修工一名、装修工一名、空调工一名组成。) (assistant chief engineer responsible for) a mechanic ,the upfitter , an air-conditioned work .2) 主要负责检查并清理屋顶垃圾，确保屋面排水畅通。 is mainly responsible to check and clean the roof garbage, ensure roof drainage flow.3) 检查大堂及各公共区域的防风防雨状况，并做好相应的应急准备工作。Check the conditions of anti-wind &rain in the lobby and public areas Be ready for relvent work 检查雨水井、污水井的排水状况是否畅通。 Check the basin , bilge well drainage if smooth.检查酒店范围内的指示牌、广告牌是否需要加固。check within the hotel signs, billboards reinforcement.4) 检查各通道门包括大堂门的加固情况。Check the door reinforcement of each channel, including the of the lobby door.5) 检查屋面的设备是否牢固。Check the roof of the device firmly.6) 检查室外各独立设备是否牢固可靠，进行相应加固。Check the outdoor stand-alone device is solid and reliable, to make a 7) 检查园林路灯和园林灯是否牢固可靠。室外区域的排水设备。Check garden lights and garden lights are solid and reliable. The outdoor area of drainage.检查大堂外车道入口处及园林的雨水井盖是否排水畅通，且做好雨水分流工作。Check the lobby outside the entrance to the driveway and garden rain covers smooth drainage, and good stormwater diversion.三、 机电维修组工作安排：Mechanical and electrical maintenance group work:1) （强弱电值班工程师负责）由当班强电工一名、弱电工一名、装修工一名组成。(strong and weak electrical engineer on duty is responsible for) a duty strong electrician and weak electrician engineer upfitter2) 主要负责电梯机房是否漏水及将所有电梯升到顶楼。is mainly responsible for the elevator machine room for leaks and all elevators rise to the top floor.3) 检查外围开关配电箱防水状态，加以处理。Check the peripheral switch distribution box waterproof status, to be addressed.4) 检查室外泛光照明灯具是否牢固可靠，Check the outdoor flood lighting fixtures are solid and reliable,5) 检查电缆沟是否有积水并做好排水工作，准备好水泵、排水管并确定好电源位置，准备好防水电源线插座以备做应急电源用。Check the cable trench in good drainage work, prepare pump, drain and make sure the power position, to prepare for emergency power with waterproof power cord socket.6) 检查发电机，有足够的柴油，随时保证能够起动提供应急电源。Check the generator, full of diesel, can start at any time to ensure the provision of emergency power.检查所有强弱电井及各重要机房是否漏水。Check all the strong and weak electricity and generator room if leakage.四、 应急机动组工作安排：Emergency mobile team work arrangement :1) （值班工程师负责）由没当班的管道工一名、装修工一名、空调工一名、强电工一名组成。(duty engineer is responsible for ) no duty Plumbers renovation work an air conditioning work, a strong electrical one composition.2) 在台风来临前提前将泳池水位降低，室外水池排水口打开，将水提前排完。in advance before the arrival of the typhoon swimming pool water level is reduced, outdoor pool drain outlets open, the water drained in advance.3) 准备好疏通机,以防管道堵塞后及时抢修,做到那里漏水就抢先到哪里抢险,做到灵活机动,并随时支援其它小组. ready to clear the machine and timely repair to prevent pipe blockage, so there leaking the first to go and rescue, be flexible and ready to support other groups.六、 配电房及发电机房泳池设备机房工作安排：Power distribution room and generator room and swimming pool equipment room working arrangements:1) （强弱电主管负责）由当班电工负责检查。 the strength of electrical charge of) the duty electrician is responsible for checking.2) 特别注意电缆沟是否有漏水。 pay particular attention to the cable trench for water leaks.3) 做好防范措施。preventive measures.七、 空调机房及生活水泵房工作安排：Air-conditioned room and living pump house work arrangements:1) （运行主管负责）当班空调工检查所有空调机房。(running heads responsible for) on duty air conditioning work check all air-conditioned room.2) 保持生活水池和消防水池的水位在最高位，以防市政停水。to maintain the life of the pool and fire pool water level at the highest bit to prevent municipal without water., 八、 锅炉房工作安排：Boiler room work arrangements:1) 由当班员工负责， by the staff on duty is responsible for2) 保证设备的正常运行，全面检查锅炉房周围的排水情况及油库房的排水情况to ensure the normal operation of the equipment, a comprehensive inspection of the drainage around the boiler room and oil depots room drainage.九、 参加宿舍抗台人员工作安排to participate in the anti-quarters desk personnel working arrangements1) 装修主管协助人事部保障员工宿舍做好防台抗洪应急工作。decoration competent to assist the Ministry of Personnel to protect the staff quarters to do a good job against Taiwan flood emergency.十一、需要加强注意重点部位：（台风来临前）Nine, the need to pay increased attention to key parts: (typhoon)1) 在台风到来之前将玻璃全部用木板和木方加固。（抗台风专用物资申购）before the arrival of the typhoon, all the glass with wooden planks and wooden reinforcement. (Anti-typhoon supplies purchase)2) 高低压配电房要重点巡查，派专人巡查。high and low voltage power distribution room to focus on inspections, sent inspections.3) 车道口重点防预，分流排水，保安部加沙袋挡水，一楼的积水坑提前检查污水泵的控制系统及是否有垃圾堵塞，保证排水畅通。car crossing focus on prevention, diversion drainage security Gaza bags, retaining the first floor sumps in advance to check the sewage pump control system and clogging to ensure smooth drainage.4) 室外总污水提升站的泵是否正常。outdoor sewage lift station pumps are normal.5) 所有屋面的排水及虹吸管的检查与疏通. All roof drainage and siphon check dredge.室内防止倒灌水，排水设施的检查，有一名电工专门巡查。Indoor prevent down irrigation, drainage facilities inspection, a specialized electrical inspections.人力资源部Human Resources人力资源部抗台风负责人：人力资源部总监Human Resources anti-typhoon charge: Director of Human Resources一、酒店部分First, the hotel portion1) 在有台风预警的情况下, 人力资源总监,必须在酒店待命; 培训经理将视台风的紧急程度而定是否在员工宿舍现场指挥. in the case of a typhoon warning, human resources director, must be on standby at the hotel; training manager will depend on the urgency of the typhoon may be, whether in the staff quarters on-site command.2) 召集所有需要回到酒店的员工(根据各部门需要). to convene all need to go back to the hotel employees (according to various departments need)3) 提前留岗(当班人员将不得回家) to stay ahead Kong (who are on duty will not be allowed to go home)4) 打印酒店所用员工名单及当班人员名。Print the list of employees and officers on duty name.5) 所有员工都应暂留在室内并远离窗户及玻璃幕墙。All employees should be temporary stay indoors and away from windows and glass curtain wall.6) 如果台风风速超过100-120英里/每小时（台风级数在十二级及以上），海面浪高超过5米时（康乐部经理必须随时观测情况），所有人都必须紧急疏散到宴会厅。最高警报为海面浪高达到最高潮（达到最高潮时海面浪高超过5-8米，为最坏的情况）。如果遇到浪高达到最高，及高水位的情况，一楼所有设备机房及其它财产将全部被淹没，对任何人来说都是极其危险的，没有任何方法可以阻挡，唯一的办法就是尽快将人员疏散到三楼大宴会厅内。 If the typhoon wind speed exceeds 100-120 miles / hour (the Typhoon series in twelve and above), the sea wave height is more than 5 meters (recreation department manager must be observed at any time), everyone must be an emergency evacuation to the party rooms. The highest alert for sea waves reach climax (culminated sea wave height 5-8 meters for the worst case). If you encounter waves reach the highest high water, all the equipment room on the first floor and other property will be fully submerged, are extremely dangerous for anyone, there is no way to block, the only way is as soon as possible evacuation to the third floor of the ballroom.在健身中心的帮助下,将沙滩垫(布草)放置在大宴会厅用. the help of the fitness center, beach mats (linen) placed in the Grand Ballroom. 男女分区 both male and female 分床编号 sub Bed number 签到记录 attendance record7) 在采购部及员工餐厅的协助下准备未来2-3天可供员工食用的方便食品和饮用水(包括宿舍). Purchasing Department and staff with the assistance of the restaurant to prepare the next 2-3 days for employees to consumption of convenience foods and drinking water (including dormitories)8) 准备备用急救箱/急救药品. Prepare alternate first aid kit / emergency medicine.9) 检查倒班宿舍及