客户服务部运作守则修改.doc

of 16 session brought to adhere to people oriented all round coordinated and sustainable scientific development view promoting economic and social and human development The core of the scientific Outlook on development is people oriented Implement the scientific concept of development and first implementation of people oriented requirements Office of the Party Committee of this year s work we have to firmly establish the idea of people oriented philosophy richness of understanding the people oriented seriously implement people oriented requirements correctly grasping the practice of people oriented through people oriented three services working process pushing the city Party Committee Office work to a new level Investee b investee by people oriented in the final analysis is centred human premise a human powered human purpose People oriented thinking long As early as the spring and Autumn period of more than 2000 years ago Qi Guan Zhong overlord of the beginning and people oriented Principle of the solid For thousands of years traditional Chinese political culture there is a wide variety of people oriented thought Pan Geng s people to the Duke of Zhou s protect and then to Confucius man from his your KingLight to the idea of Grand boat water and then to advocate since the Han and Tang dynasties nation these useful idea is is the country of the people political sources The rulers of people the San Zhi bei yan the rulers of thin people then died suddenly The West ever since the Renaissance it is because of the rise of humanism really started to self awareness self discovery and self reflection Predecessors in criticism of Marx and Engels thought on the basis of the outcome of according to the great discovery of historical materialism reveals the true nature of human existence the ideology was essential and strongly suggests as provided In 1894 the Engels from Marx s writings singled out his favorite passage for the new century weekly solemn inscriptions there the free development of each is the free development of all people In modern society people oriented thinking more and more attention People generally regard it as a kind of economic and social development a principle a requirement as a need to maintain the interest of the people of a pursuit a purpose This idea was praised with the profound connotation and practical significance Investee 1 people answering epistemological questions and answered the questions of methodology People contains a profound philosophical epistemological and methodological significance of science Known as epistemology refers to the theories on the relationship between knowledge and practice In the view of Marx and Engels man is man s world is the State society and history writers and characters In other words the world is one world society is human society We know the society starting from the people to observe we know the practice from the people to study we knew Office work from the people who set out to explore Ignoring this will she seek end to form a proper understanding Methodology refers to methods of knowing the world transforming the world s theory Historical materialism tells us that social development leave is impossible all social progress leaving people unable to achieve We do anything must first of all take into account the human factor to find ways to give full play to the initiative and human creativity mobilizing people s enthusiasm This is the result of numerous historical practice of most of the scientific method Emperor Taizong The world of excellence into my opponent and Zhenguan rule Qing Zeng Guofan to more aides for the first prerequisite Zhong XING Ming Chen are insisting on methodology of successful models Promoting the reform and development construction of well off more demands that we as a people oriented scientific method We do work in the countryside it is necessary to put farmers first we engage in State owned enterprise reform we must regard expanding employment as an important goal we created urban optimization Habitat environment must be pursued Promotion Office too only man s subject status to achieve rapid development Investee 2 people who responded to the question and replied to questions depending on who Who issues is concerned with the problem of the ruling party depending on who issues are questions relating to the source of power of the ruling party Look at the trend of the world throughout the ages no party s fate was not to be dominated by people no Albert is not driven by the people of a nation Our party has always attached importance to people caring for people his people as the coldest winter parents of people as their own but there were also some in adhere to people oriented bias war sufan expansion peacetime cultural revolution has caused a great loss to the revolution and construction Through history our party proved that when people caring for people and along the way there is a powerful force when to ignore people s thinking to ignore the interests and needs of the people the party s cause will suffer setbacks People oriented power for the people this is the most fundamental rules governing laws large and small every aspect is also ruling is the most essential requirements Set up the people oriented concept of governance requires us to establish the main position everything for the masses rely on the masses and consciously do right for the people show concern for the benefit of people and bring benefit to the people real people as masters of the country construction of the main body and the cause of main From this perspective adhere to the people oriented and that is power for the people is to uphold the mass viewpoint and the mass line of the party Office work is serving the overall work of the party Only around the service objects service relying on the service principal to the service in order to Shun Water push the boat a long term perspective creating impressive performance Investee 3 people responded to a question of values again answering Outlook on questions Values and Outlook are an organic unity and Outlook 第一章第一章人员架构及管理范围人员架构及管理范围 一 一 架构图架构图 主管 客服助理 前台及内勤 客服助理 客服助理 客服助理 外勤 二 岗位设置二 岗位设置 主管 1 人 8 30 17 30 客服助理 内勤 1 人 8 30 17 30 客服助理 外勤 2 人 8 00 18 30 合计 4 人 三 客户服务部管理范围三 客户服务部管理范围 客户服务部的主要职责是负责处理所有与租户有关的问题 包括 收集并反馈租户的意见 督 促相关部门处理投诉 监控相关部门的服务质量 实施物业管理公司各项管理方案 负责 EA 公寓 全面清洁 绿化及行政事务工作 以下将按各个岗位分别介绍相应的管理范围 1 客户服务部办公室 1 保持物业管理公司同租户的联系 通过与客人接触和定期拜访收集 整理租户信息和需 求 并及时传达给有关部门作为工作指导和决策依据 2 配合租赁公司为新入驻的租户办理入驻手续 核验能源表底及汇同工程部与租户进行单 元设施交接 协助租户装修申请 负责安排租户的搬家事宜 在租户配合下 作好各种 登记工作 3 协助综合部统计每月各租户应缴费用及核发 催缴工作 of 16 session brought to adhere to people oriented all round coordinated and sustainable scientific development view promoting economic and social and human development The core of the scientific Outlook on development is people oriented Implement the scientific concept of development and first implementation of people oriented requirements Office of the Party Committee of this year s work we have to firmly establish the idea of people oriented philosophy richness of understanding the people oriented seriously implement people oriented requirements correctly grasping the practice of people oriented through people oriented three services working process pushing the city Party Committee Office work to a new level Investee b investee by people oriented in the final analysis is centred human premise a human powered human purpose People oriented thinking long As early as the spring and Autumn period of more than 2000 years ago Qi Guan Zhong overlord of the beginning and people oriented Principle of the solid For thousands of years traditional Chinese political culture there is a wide variety of people oriented thought Pan Geng s people to the Duke of Zhou s protect and then to Confucius man from his your KingLight to the idea of Grand boat water and then to advocate since the Han and Tang dynasties nation these useful idea is is the country of the people political sources The rulers of people the San Zhi bei yan the rulers of thin people then died suddenly The West ever since the Renaissance it is because of the rise of humanism really started to self awareness self discovery and self reflection Predecessors in criticism of Marx and Engels thought on the basis of the outcome of according to the great discovery of historical materialism reveals the true nature of human existence the ideology was essential and strongly suggests as provided In 1894 the Engels from Marx s writings singled out his favorite passage for the new century weekly solemn inscriptions there the free development of each is the free development of all people In modern society people oriented thinking more and more attention People generally regard it as a kind of economic and social development a principle a requirement as a need to maintain the interest of the people of a pursuit a purpose This idea was praised with the profound connotation and practical significance Investee 1 people answering epistemological questions and answered the questions of methodology People contains a profound philosophical epistemological and methodological significance of science Known as epistemology refers to the theories on the relationship between knowledge and practice In the view of Marx and Engels man is man s world is the State society and history writers and characters In other words the world is one world society is human society We know the society starting from the people to observe we know the practice from the people to study we knew Office work from the people who set out to explore Ignoring this will she seek end to form a proper understanding Methodology refers to methods of knowing the world transforming the world s theory Historical materialism tells us that social development leave is impossible all social progress leaving people unable to achieve We do anything must first of all take into account the human factor to find ways to give full play to the initiative and human creativity mobilizing people s enthusiasm This is the result of numerous historical practice of most of the scientific method Emperor Taizong The world of excellence into my opponent and Zhenguan rule Qing Zeng Guofan to more aides for the first prerequisite Zhong XING Ming Chen are insisting on methodology of successful models Promoting the reform and development construction of well off more demands that we as a people oriented scientific method We do work in the countryside it is necessary to put farmers first we engage in State owned enterprise reform we must regard expanding employment as an important goal we created urban optimization Habitat environment must be pursued Promotion Office too only man s subject status to achieve rapid development Investee 2 people who responded to the question and replied to questions depending on who Who issues is concerned with the problem of the ruling party depending on who issues are questions relating to the source of power of the ruling party Look at the trend of the world throughout the ages no party s fate was not to be dominated by people no Albert is not driven by the people of a nation Our party has always attached importance to people caring for people his people as the coldest winter parents of people as their own but there were also some in adhere to people oriented bias war sufan expansion peacetime cultural revolution has caused a great loss to the revolution and construction Through history our party proved that when people caring for people and along the way there is a powerful force when to ignore people s thinking to ignore the interests and needs of the people the party s cause will suffer setbacks People oriented power for the people this is the most fundamental rules governing laws large and small every aspect is also ruling is the most essential requirements Set up the people oriented concept of governance requires us to establish the main position everything for the masses rely on the masses and consciously do right for the people show concern for the benefit of people and bring benefit to the people real people as masters of the country construction of the main body and the cause of main From this perspective adhere to the people oriented and that is power for the people is to uphold the mass viewpoint and the mass line of the party Office work is serving the overall work of the party Only around the service objects service relying on the service principal to the service in order to Shun Water push the boat a long term perspective creating impressive performance Investee 3 people responded to a question of values again answering Outlook on questions Values and Outlook are an organic unity and Outlook2 4 拟订部门总结 计划 班次安排 部门档案整理及归档工作 5 监督保安 工程 外包服务单位等部门的服务质量和工作效率 并相应提出合理化建议 6 每日进行两次公寓全方位巡视 与秩序维护部巡视交叉进行 7 与相关外包工作单位的联系及日常工作评审 8 与相关政府监管部门的联系工作 2 前台接待 1 准确掌握有关办公楼的结构 布局和方位 2 接待租户查询 处理客人电话投诉 并及时通知相关部门 3 接待来访人员 解答来访人员相关提问 4 负责公寓部分邮件收发工作 5 负责监督大堂 公区卫生及电梯运行状况 6 处理公寓内发生的一切紧急事件并通知相关部门 7 负责各种工单的发放 核对及汇总工作 8 负责配合租赁公司对租户的联系与接待 3 清洁 绿化 1 公寓整体日常及周期保洁检查 管理工作 2 公寓绿化 绿植租摆效果检查工作 3 清洁用品质量检查 质量评估工作 4 公寓整体虫控工作的组织与监督 第二章第二章岗位职责岗位职责 一一 职位 客户服务部主管职位 客户服务部主管 1 工作大纲 负责执行经理指定的工作 2 职责 在项目经理领导下全面负责客户服务部的日常管理 与其他部门沟通协作 确保各个环 节的通畅 督导属下为租户提供优质的物业管理公司服务 1 于上班后即视察 前台日常事项记录本 留意上一班所注下之记录 如有需要 采取行 动以跟进所需之工作 2 检查部门员工出勤情况 of 16 session brought to adhere to people oriented all round coordinated and sustainable scientific development view promoting economic and social and human development The core of the scientific Outlook on development is people oriented Implement the scientific concept of development and first implementation of people oriented requirements Office of the Party Committee of this year s work we have to firmly establish the idea of people oriented philosophy richness of understanding the people oriented seriously implement people oriented requirements correctly grasping the practice of people oriented through people oriented three services working process pushing the city Party Committee Office work to a new level Investee b investee by people oriented in the final analysis is centred human premise a human powered human purpose People oriented thinking long As early as the spring and Autumn period of more than 2000 years ago Qi Guan Zhong overlord of the beginning and people oriented Principle of the solid For thousands of years traditional Chinese political culture there is a wide variety of people oriented thought Pan Geng s people to the Duke of Zhou s protect and then to Confucius man from his your KingLight to the idea of Grand boat water and then to advocate since the Han and Tang dynasties nation these useful idea is is the country of the people political sources The rulers of people the San Zhi bei yan the rulers of thin people then died suddenly The West ever since the Renaissance it is because of the rise of humanism really started to self awareness self discovery and self reflection Predecessors in criticism of Marx and Engels thought on the basis of the outcome of according to the great discovery of historical materialism reveals the true nature of human existence the ideology was essential and strongly suggests as provided In 1894 the Engels from Marx s writings singled out his favorite passage for the new century weekly solemn inscriptions there the free development of each is the free development of all people In modern society people oriented thinking more and more attention People generally regard it as a kind of economic and social development a principle a requirement as a need to maintain the interest of the people of a pursuit a purpose This idea was praised with the profound connotation and practical significance Investee 1 people answering epistemological questions and answered the questions of methodology People contains a profound philosophical epistemological and methodological significance of science Known as epistemology refers to the theories on the relationship between knowledge and practice In the view of Marx and Engels man is man s world is the State society and history writers and characters In other words the world is one world society is human society We know the society starting from the people to observe we know the practice from the people to study we knew Office work from the people who set out to explore Ignoring this will she seek 客户服务部运作守则客户服务部运作守则 项目 EA 公寓 文件编号 版本号 A修改状态 1 实施日期 2012 年月日 第 3 页 共 55 页 end to form a proper understanding Methodology refers to methods of knowing the world transforming the world s theory Historical materialism tells us that social development leave is impossible all social progress leaving people unable to achieve We do anything must first of all take into account the human factor to find ways to give full play to the initiative and human creativity mobilizing people s enthusiasm This is the result of numerous historical practice of most of the scientific method Emperor Taizong The world of excellence into my opponent and Zhenguan rule Qing Zeng Guofan to more aides for the first prerequisite Zhong XING Ming Chen are insisting on methodology of successful models Promoting the reform and development construction of well off more demands that we as a people oriented scientific method We do work in the countryside it is necessary to put farmers first we engage in State owned enterprise reform we must regard expanding employment as an important goal we created urban optimization Habitat environment must be pursued Promotion Office too only man s subject status to achieve rapid development Investee 2 people who responded to the question and replied to questions depending on who Who issues is concerned with the problem of the ruling party depending on who issues are questions relating to the source of power of the ruling party Look at the trend of the world throughout the ages no party s fate was not to be dominated by people no Albert is not driven by the people of a nation Our party has always attached importance to people caring for people his people