CBCP业务连续性管理专家培训材料_Area7.ppt

1,Business Continuity Management Course for Advanced Professionals Introduction,2,Subject Area 7: Awareness and Training Programs,3,Lesson Overview,The importance of the business continuity awareness and training program Program outline and elements Types of awareness and training activities Evaluating and measuring achievements,4,Professional Practices for Business Continuity Professionals,Project Initiation and Management Risk Evaluation and Control Business Impact Analysis Developing Business Continuity Strategies Emergency Response and Operations Developing and Implementing Business Continuity Plans Awareness and Training Programs Maintaining and Exercising Business Continuity Plans Crisis Communications Coordination with External Agencies,5,Objectives,Prepare a program to create and maintain corporate awareness and enhance the skills required to develop and implement the Business Continuity Management program or process and its supporting activities.,6,The Professionals Role (1/2),Establish Objectives and Components of Corporate BCM Awareness and Training Program Identify Functional Awareness and Training Requirements Develop Awareness and Training Methodology Acquire or Develop Awareness and Training Tools,7,The Professionals Role (2/2),Identify External Awareness and Training Opportunities Identify Alternative Options for Corporate Awareness and Training,8,The Planning Process,Risk Assessment & Analysis,Plan Development,Project Planning,Strategy Development,Business Impact Analysis,Awareness & Training, Objective Implement the plan by making all staff involved in the BCM process understand the developed plan Some key tasks Train and refresh appropriate staff that will be involved in the BCM on a regular basis and when there are changes in the organization Some key deliverables Training conducted for key members of each functional team Training conducted for varied audience,9,Plan Implementation Marinating & Updating Plan,10,Definitions,Awareness Awareness is knowing or reality Awareness implies you have knowledge of something through alertness or observing or interpolating what you see, hear, feel, etc. From Websters New World Dictionary of the American Language,Training Training is to provide schooling using a process or method Repetition to achieve desired results Train to instruct so as to make proficient or qualified*,11,History of Awareness & Training Atomic Civil Defense 1951 Duck & Cover,12,The “Case” for Awareness & Training,Human error accounts for a significant degree of loss Training employees shows that the organization has taken a standard of due care,13,The “Case” for Awareness & Training,Supports the mission of the organization Demonstrates organizational commitment,14,The “Case” for Awareness & Training,Reminds people of basic security practices Knowledge of the vulnerabilities and viable risks allows employees to implement better procedures,15,The “Case” for Awareness & Training,If employees are not aware or trained on these vulnerabilities and risks, they cannot be held expected to demonstrate accountability Orients new employees to BCM program,16,The “Case” for Awareness & Training,Raises awareness of the risks of downtime due to business interruption Visibility lets people know who you are and what you do,17,Purpose of Awareness Programs,Increase knowledge and awareness on how to prepare for and respond to emergency situations that impact: The organization A facility or location Employees, contractors & visitors,18,Purpose of Training Programs,Knowing how to protect the organization and how to respond to an event will increase the chances for survival Making employees aware of the risks to the organization and the impact of those risks Making employees aware of the plans in place to protect them from a disaster Training employees how to respond during a disaster,19,Program Outline,Who will develop the BCM awareness and training program for your organization? What are the organizational BCM awareness and training needs? Define a target audience,20,Program Outline,Create the Vision “To minimize the impact of emergencies and natural disasters on the organization and its employees” Define the Mission “To provide the organization and its employees with the training and resources to meet his vision.”,21,Program Outline,Set goals and objectives Identify specific actions individuals will be encouraged to take Identify the existing organizational capabilities and determine the need for modifications Puzzle 1 SMART Goals,22,Program Outline,Develop key message Logo & slogan Implementing the program Match activities with target audience How will it be funded? Identify challenges Measure progress Puzzle 2,23,Program Elements,Engage in partnerships Ensure senior management buy-in & support “Partner” with other awareness and training efforts in the organization Ensure a long-term sustained approach Obtain adequate resources Establish local relevance Offer a menu of options Take it one step at a time Evaluate program success,24,BCM Awareness Program Topics,Components of Business Continuity Plan Importance of Business Continuity Plans Who are the Business Continuity Plan coordinators Where BC plan information can be found When the BC plan is exercised/invoked How the BC plan is exercised/invoked,25,Types of Awareness Activities,Kick off day Annual presentation to senior management on state of program Orientation for new employees BCM Awareness Week Design a websie Videos/DVD,26,Promoting Awareness Print materials,Newsletters Posters, Signs, Stickers Personal Memo from CEO, CIO, or Director Pamphlets and brochures,Pay check insets Information packages Surveys Calendars Tent cards Display booths,27,BCM Training Program Topics,All personnel should be responsible for: Recognizing and reporting an emergency Warning other employees in the area Taking security and safety measures Knowing the location and use of common emergency equipment DRI,28,BCM Training Program Topics,Role in execution of BC plan Function-specific training Hazardous materials Safety & security Emergency response procedures Pre-exercise training BCM software training /avoidingarmageddon/,29,BCM Training Program Topics,Individual roles and responsibilities Notification procedures Escalation procedures Evacuation, shelter, and accountability procedures,30,Types of Training Activities,Computer Classroom Exercise based External to organization Organization-wide campaign,31,Types of Training Activities,Exercise based Tabletop exercises Walk-through drills Functional drills Evacuation drills Full-scale exercises,32,Tools & Techniques,Highlight overall objectives Outline specific goals Identify how employees can participate Deliver key messages,33,Tools & Techniques,Obtaining a commitment Prompts Posters Decals Reminder emails,34,Tools & Techniques,Promotional items T-shirts, mugs, pencils, etc. Keeps message in front of target audience Acknowledge service Acknowledge reaching milestones Other users?,35,Tools & Techniques,Location for program promotion Display in high traffic areas Set up a booth What does the organization allow?,36,Tools & Techniques,Identify other opportunities for education Professional business continuity planning conferences and seminars User groups Publications,37,Awareness & Training Administration,Annual training schedule Quarterly training sessions Represent targeted audience Should be scheduled 12 months in advance When major organizational changes occur,38,Evaluating & Documenting Sessions,Document training efforts Annual employee review process Annual budgetary review process Review goals