Mitac商务英语教程-2080320.ppt

實用商務英語,主講人：鄭文傑 Email: icerainbow.zheng Phone:5172,課時安排 第一課 商業英語常用縮略詞&商業用語范句 第二課 實用商務英語會話 (電話英語，辦公室英語，問候及演說) 第三課 實用商務英語會話 (談判，會議，人事，接待外賓，款待） 第四課 商業英語實用文體,推薦書目, 作者：翁凤翔|主编:翁凤翔 出版社：上海交大 国际商法/商务英语系列课程教材 作者：向嫣红 主编，向辉，胡志雯 编 出版社：北方交通大学出版社 出版时间：2004年09月 国际贸易实务商务英语系列课程教材 作者：孙湘生,易滟 主编 出版社：北方交通大学出版社 出版时间：2005年01月 实用英语翻译高等学校商务英语系列教材 作者：江峰，丁丽军 主编 出版社：电子工业出版社 出版时间：2005年02月 实用外贸英语会话高等学校商务英语系列教材 作者：吴超，赵红 主编 出版社：电子工业出版社 出版时间：2005年02月,推荐影片,Youve got mail traffic gone with the wind war and peace pear window French kiss around the world in 80 days,欢乐美语 79/english/listentuning.asp 几个FTP站点 7/pub/英语学习/ 78/English ftp:/sitman:english0/ E族英语 一个新网站，趁斑竹有更新的热情，赶快下！ / TOEFL网络课堂资料下载 /lwoods/download/tofel.htm,网络英语教室 一个英语教学网,推荐里面的英语万用字典. /gb/ 锐角英语 一个更新颇为勤快的网站。 /english/index.asp 路途英语学习网 一个大而全的网站。 /index.htm 雅思网站专题 无忧雅思，一个很著名的雅思网站 0 雅思的官方网站 /,听力专题 一个很不错的英语学习网站，VOA资料很全 /index.htm /tabwork/catelist.asp?cateid=23 很不错的听力网站，有初级中级高级 / 免费的听力新闻，带文本 /jiao/lgs/wangye/VOA1.htm 是一个翻译网站，很专业，可以学到很多翻译的好东东，推荐大家去看。 /,英語學習的重要性,WTO的加入，2008年北京申奧的成功，英語在東方文明與西方世界的碰撞、融合中，在中國與全球政治、經濟、貿易、科學文化的每一次交流中，扮演著越來越多的角色。在中國與世界的關系史上，在中國的發展史上，英語已經凸顯出極其重要的角色。,Where are the difficulties,People spent too much time on grammar . People spent too much time on words The methods are too single Not enough for listening and reading,People spent too much time on grammar,They know grammar ,but they can not use grammar for communication ,they make a lot of basic grammar mistakes in speaking and written English 要不是為了准備今天的課件，我就會去你的晚會了。 I would have gone to your party if I had not had to prepare for todays courseware,People spent too much time on words,Get -? 我昨天買了一輛車 他病了/他恢復了 你說的對/不對 I got a car yesterday he got sick & he got well you got it right you got it wrong,Potato We are small potatoes . I want to be a big potato someday . impress 你的英语真令人钦佩 Your English is very impressive . 我昨晚听龙霞唱了首英文歌，棒极了。 I heard longxia sing an English song last night -she was so impressive .,The methods are too single Text books ,looking up in the dictionary ,reciting, doing the exercise -not enough input , - get it sense , how language works,Not enough for listening and reading,How often you write English mails? How much you can catch others English mails clearly ?,商務英語=英語？,IE Industrial Engineer MC Material Control ME Mechanical Engineer PE Product Engineer PMP Product Manufacturing Plant QC Quality Control RD Research and development,商業英語常用縮略詞 商業用語范句 合同格式 商業英語實用文體 實用商務英語會話,商業英語常用縮略詞,PCE/PCS( piece/pieces)隻，個，支等 DL/DLS( dollar)美元 DOZ/DZ( dozen)一打 PKG( package)一包，一捆，一件 WT( weight)重量 EXP( export)出口 IMP( import)進口 STL( style)式樣，款式，類型 PR/PRC( price)價格,B/L( bill of lading)提單 PUR( purchase)購買，購貨 PCT( percent)百分比 INV( invoice)發票 INT( international)國際的 C/D( customs declaration)報關單 T/T( telegraphic transfer)電匯 S.S( steamship)船運 S/C( sales contract)銷售確認書,Stk (stock)存貨 Shp.d( shipped)已裝運決 Shp.g( shipping)正裝運 Shpt( shipment)裝運船貨 N/P( net profit)淨利 Tr( transfer)過戶轉讓 WB( world bank)世界銀行 W.B( waybill)運送單,WCO（world customs organization） 世界海關組織 WFOE( wholly foreign owned enterprises)外商獨資企業 WTO( world trade organization) 世界貿易組織 Veep( vice president)副總裁 YLD( yield)收益 Asap( as soon as possible) Fyi( for your information),WEF World Economic Forum 世界经济论坛 wd. Warranted （品质）保证的 A/CS Pay. accounts payable 应付帐款 A/CS Rec. accounts receivable 应收帐款 A/P account paid 已付账款 ACN air consignment 航空托运单 Amt. amount 金额、总数 Ann. annuity 年金 B/E bill of entry 报关单 B/L bill of lading提货单 D/O delivery order 发货单 C. A. commercial agent 商业代理、代理商 cont., contr. contract 契约、合同 CS civil servant; civil service 公务员、文职机关 DL discretionary limit 无条件限制,商務英語之實戰會話,Phone calls,Getting phone calls When the Person can not answer the call Connecting Phone calls When you are speaking Asking the caller to call again Notifying the caller of a Wrong Number,Getting phone calls 接电话 句型： 我是。This is 我找。Id like to speak to 请问。May I have your name,实战 您好，这里是mitac 公司，能为您效劳么？ Hello ,this is Mitac company ,may I help you ? 是的，我想找业务经理 Yes ,Id like to speak to your sales manager ,please . 请问您尊姓大名？ May I have your name ,please Yes ,my name is ,延伸 我听不清，请大点声 I cant hear you well, please speak a little louder 请再说慢一点 Please speak a little more slowly,When the person can not answer the phone 对不起，他在接听别的电话 好的，那么，我稍后打来 Im sorry ,hes on another line at the moment Well, then I ll call again in a little while,我恐怕他现在正在开会 Im afraid hes in a meeting now 她现在正有客人 She has someone with her right now 对不起，他不在座位上 Im sorry, hes not at his desk,Connecting phone calls 请给我接。，好么？ 请稍等 Could you give me the division? Hold on a minute ,please 我替你转接 I ll connect you ill put you through to I ll get you for him,實戰 請幫忙轉接物管好麼？ 稍等 我找XXX 我替你轉接 Could you give me the MC department ? Hold on a minute ,please I d like to speak to xiyu,please Okay, I ll connect you .,When you are speaking This is 我是 Speaking 请讲,Asking the caller to call again Could you call back in 30 minutes ? Would you call again tomorrow morning ? would you mind calling back in the afternoon?,Notifying the caller of a wrong number Im afraid you have the wrong number you must have the wrong number .,Taking a message,Taking a message Asking for spelling of the Persons name Asking for phone and Fax Numbers Having a Person Return Communication,A:Im afraid shes tied up at the moment .Shall I take a message ? B：No ,thank you .Ill call again . Hes in a meeting right now .Is there any message ? Would you like me to leave a message ? Would you like me to tell her anything ? Ill tell him that you called . Ill have him call you when hes available Shall I have her call you as soon as possible ?,Conducting Business,Answering an inquiry Receiving orders Responding to the delay of shipment Responding to a misdelivery Responding to the damage on delivery,Can you deliver two HL-120 color printers ? May I take your order ? Ill call the warehouse to see if there are any in stock Shall I send it to you by overnight delivery service ? We shipped it to you on the same day as your order . Our order reached us five items short id like to reimburse you for the cost of returning the wrong merchandise We can credit your account ,send replacements or issue a refund .,Talking with colleagues,Asking for help Offering help Suggesting a meeting Searching for opinions Starting opinions Checking schedules,Whats the agenda for today? I really need a hand with this project .Do you think you can help me out ? Ill fill in whenever you want . Let me know whenever you need my help . We havent heard your opinion yet .what do you think of the proposal ? How else could we accomplish our goals and objectives ? I agree with you on most point .However ,I have a different view in a few areas .,Talking with the boss,Informing the boss Asking for instructions Asking for permission Proposing action,I m not going to be able to meet the deadline . Heres the list of addresses that you asked for . I ve finished the reports from the branches .Is this the way you want it ? While you were in meeting ,Mr.Chen faxed the new version of the contract .he needs a response by 3:00 Who would we include in tomorrows teleconference ? Why dont we hire that candidate with the experience in LAN development ?,商業用語范句 一般商業書信 通知書 委托銷售 訂購 付款與銀行業務 貨運 索賠 提供商品 咨信,一般商業書信,通知類,本廠已遷移到上述地址，特此通知 I inform you that I have now removed my factory to the above address. 寶典句型 I inform you that 。,實戰演練 明天本司休息，特此通知 I inform you that we will off work tomorrow . 樣品已寄至貴司，特此通知 I inform you that the sample have delivered out for you .,本公司股東年會將于3月一日在銀行家俱樂部召開特此函告 Notice is here by given that the annual general meeting of the shareholders of our company will be held at the Bankers Club on Mar.1 我們今天已經付給R.S先生120美元特此告知 By this we inform you that we have today paid Mr. R.S $120.,回信,In reply to In answer to Answering to In response to Replying to ,貴函收悉我們已將樣品提交本公司的買方特此奉告 In reply to your letter ,we are pleased to inform you that we have shown the sample to our buyer 妳方6月12日的來函收悉滋寄出面額為150元的支票一張僅此蘴复 In reply to yours of 12th June ,I send here with a cheque ,valuing $150. 關于貴公司所詢麥麩一事現可提供該貨20頓吨 In answering to your inquiry for bran, we offer you 20 tons of the same,Answering to your letter ,we state In response to your letter of your inquiry doing Replying to your letter of ,希望愿望,期盼您的好消息 We hope to hear from you favorably 希望這一行動能得到您的同意 We hope this action will meet your approval 在商場上如有需求即盼來函詢价 I hope to receive your inquiries when in the market 希望收到您的訂單 We hope to be favored with your order 希望您能盡快對此事作出決定 We hope that you will give this matter prompt attention,榮幸,To have the honor of doing To have the honor to do ,Today ,we feel very much honored to have Prof. M with us . 很榮幸有機會遇到你們各位知名人士 We feel specially honored to be given this opportunity to meet such a nice group of distinguished people like you,確認,To confirm/confirming/confirmation In confirmation of Letter of confirmation,已收到 I confirm the receipt of your shipment by,您對我公司所提訂單，請務必與明天下午三時前來電確認。 Kindly let us have confirmation of these orders by telegraph tomorrow by 3.pm 茲確認昨天致您的信並欣告今天我們已給你們開出匯票 We confirm our respects of yesterday and have the pleasure to inform you that we have drawn this day on you.,实战演练 -强化篇,开公司,A：Lets review our start-up plans. When do you think we will be able to move into our new office? B：Well, we can move in any time after July first, but moving in and actually getting started are two different things. A：Good point. Anyway, I have our new marketing manager, A Parker, helping us get set up. B：What is she doing? A：Shes overseeing the purchase of equipment and so forth. B：Does she have a background in that sort of thing? A：As a matter of fact, it turns out she practically ran her last company, from marketing to finance. B：Im looking forward to meeting her. A：Have you begun to investigate factories? Im so glad we arent going to try to run our own factory at first. B：Yes, Ive started. And Ive found some good people for R and D, too. Then there are the art people designing our logos- A：Oh, no! Millions of details: logos, slogans, letterhead, name cards . . . B：You thought setting up a company was going to be easy?,广告,A：We want to use the right marketing mix to reach our target market. B：Certainly. Weve done some tactical planning already. We think weve come up with a good plan. A：What media do you plan to use? B：Well, taking into account the image you want to project, weve asked our copywriters to prepare copy for computer magazines and the Internet first. A：So that way, our advertising dollars would be focused on people we know are computer users. B：Yes. Well also run billboard and newspaper ads to help create broad brand recognition. A：Will there be any direct mail? B：No. That would not be correct for a manufacturer like you. Leave that to the retailers. A：Good point. Please prepare a more detailed proposal, and then Ill pitch it to the higher-ups. B：Great. Well get started right away。,品管,A:Were having some quality-control problems, Jim. We need to go to the source to work them out. B:What problems are you having, exactly? A:The complaint rate for our new product line is very high, almost seven percent. B:Thats high. A:Yes. We keep finding problems when testing the boards. B;But your promotional materials claim the boards are the least expensive of their type on the market. A;The least expensive, but still fully functional. And we think that your factory needs to take measures to improve quality control. B;That will involve additional expenses for us, which well have to pass on to you as a rate hike. A：Im afraid thats unacceptable. Your contract says that you will deliver a product with a reject rate of less than five percent. B：Well, Ill tell you what, Mike. Ill review the contract and talk with management. Then well get together and hash this out.,贸易,A：Hello. Sales Department. This is A Fields speaking. B：Hello, Ms Fields. This is B at World Computers. A：Yes, how may I help you? B：Im interested in a couple of items in your new catalog, and I would like to know the prices. A：Great. Were offering a special promotional price on a few of the items. Which items did you have in mind? B：Were particularly interested in your new RS-five sound card shown on page five of your catalog. I would also like more details about the model RS-four card on page seven. A：OK. The price on the RS-five is forty-five U.S. dollars for quantities up to five hundred units. Then we offer quantity discounts for larger orders. B：And the price on the RS-four? A：The RS-four is one of our promotional items this month. For orders received by the end of the month, the price is thirty-three dollars each. That price is good on any size order. B：That price sounds good. Could you send me more details about the RS-four, including the specifications? A：Certainly. I can fax or E-mail that information to you this afternoon. B：Terrific. Ill get back to you after Ive reviewed the details. Thank you. bye.,合同格式 一般合同進口&出口格式 中外合資/合作經營合同格式 國際工程招標合同書 財產保險合同格式（涉外） 聘請法律顧問合同格式,Well have the contract ready for signature. We signed a contract for medicines. Mr. Zhang sings the contract on behalf of the China National Silk Import & Export Corporation. A Japanese company and SINOCHEM中国化工进出口总公司have entered into a new contract. It was because of you that we landed the contract. We offered a much lower price, so they got the contract. Are we anywhere near a contract yet? We sign a contract when we are acting as principals .(“principals“ refers to the “seller“ and the “buyer“) I know we (the seller) should draw up a contract and the buyer has to sign it. We should simultaneously sign two contracts, one sales contract for beef and mutton, and the other contract of equal value for the purchase of cotton. We both want to sign a contract, and we have to make some concessions to do it. We are here to discuss a new contract with you. Our current contract is about to expire, and well need to discuss a new one. We can repeat the contract on the same terms. A few problems with supply under the old contract must be quickly resolved. We ought to clear up problems arising from the old contract. Do you always make out a contract for every deal? As per the contract, the construction of factory is now under way.,contract 合同，订立合同 contractor 订约人，承包人 contractual 合同的，契约的 to make a contract 签订合同 to place a contract 订合同 to enter into a contract 订合同 to sign a contract 签合同 to draw up a contract 拟订合同 to draft a contract 起草合同 to get a contract 得到合同 to land a contract 得到（拥有）合同 to countersign a contract 会签合同 to repeat a contract 重复合同 a nice fat contract 一个很有利的合同 originals of the contract 合同正本 copies of the contract 合同副本 a written contract 书面合同 to make some concession 做某些让步,contract terms (or contract clause) 合同条款 contract provisions/stipulations 合同规定 contract period (or contract term) 合同期限 contract life 合同有效期 to be stipulated in the contract 在合同中予以规定 to be laid down in the contract 在合同中列明 to bring a contract into effect 使合同生效 to come into effect 生效 to go (enter)into force 生效 to cease to be in effect/force 失效 to carry out a contract 执行合同 to execute/implement/fulfil/perform a contract 执行合同 cancellation of contract 撤消合同 breach of contract 违反合同 to break the contract 毁约 to cancel the contract 撤消合同 to tear up the contract 撕毁合同 to approve the contract 审批合同 to honour the contract 重合同 to annual the contract 废除合同 to terminate the contract 解除合同,Additional Words and Phrases contract price 合约价格 contract wages 合同工资 contract note 买卖合同（证书） contract of employment 雇佣合同 contract of engagement 雇佣合同 contract of carriage 运输合同 contract of arbitration 仲裁合同 contract for goods 订货合同 contract for purchase 采购合同 contract for service 劳务合同 contract for future delivery 期货合同 contract of sale 销售合同 contract of insurance 保险合同 contract sales 订约销售 contract law 合同法 to ship a contract 装运合同的货物 contractual dispute 合同上的争议 a long-term contract 长期合同 a short-term contract 短期合同 contract parties 合同当事人 contractual practice/usage 合同惯例,contractual claim 根据合同的债权 contractual liability/obligation 合同规定的义务 contractual income 合同收入 contractual specifications 合同规定 contractual terms & conditions 合同条款和条件 contractual guarantee 合同规定的担保 contractual damage 合同引起的损害 contractual-joint-venture 合作经营，契约式联合经营 completion of contract 完成合同 execution of contract 履行合同 performance of contract 履行合同 interpretation of contract 解释合同 expiration of contract 合同期满 renewal of contract 合同的续订 to alter the contract 修改合同 to abide by the contract 遵守合同 to go back on ones words 反悔 to be legally binding 受法律约束 to stand by 遵守 non-payment 拒不付款 to secure ones agreement 征得.的同意,商業英語實用文體,會議 介紹 約訂 通知與確認 告示 咨詢 道歉與解釋 提示 感謝與祝賀 邀請與答復 宣布訪問 活動安排,介紹信,Dear Mr./Ms This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business. We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate . Yours faithfully.,邀請與答復,Dear Mr./Ms We should like to invite your corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address, full details on the Fair will be sent in a week. We look forward to hearing from you soon ,and hope that you will be able to attend Yours faithfully,否定答復 Dear Mr./Ms Thanks you very much for your invitation to attend the 1997 International Fair. As we are going to open a repair