外贸函电 unit13 trade disputes.ppt

unit 13 trade disputes and settlement why seller: wrong delivery unsatisfactory quality damaged goods being overcharge why buyer: late or less payment how to settle? amicable settlement or conciliation interceded by third party arbitration lawing how to express complaint? express your regret inform the receiver of the subject matter, such order/contract number and its date tell him directly why you are not satisfied give your suggestions and hope how to deal with ? first, make an investigation then, make sure if the complaint is reasonable. finally reply the letter how to reply (if reasonable)? admit a mistake is made at your end say sorry for the inconvenience caused promise that you will take actions to put it right assure him that more care will be taken in the future how to reply (if unreasonable)? thanks for his complaint inform him that the mistake is not at your end tell him you can give some help letter 1 with reference to your items in case 万一如此 by courier 通过快递公司 send a check to our account letter 2 for your approval letter 3 freight forwarder move the shipment collect the goods see to it that give us a feedback letter 4 customs clearance facility letter 5 one-year warranty spare parts 备件 exercise and key 19.经在目的港的复验，发现“红星”轮装来的第 ct7543号合同项下货物质量与合同规定不符。 after reinspection at the port of destination, the quality of the goods shipped per s.s. “red star“ under contract no. ct7543 was found not in compliance with the contract stipulations. exercise and key 20.此信用证无展延可能，特此提请你方注 意该信用证的有效期。 we wish to call your attention to the validity of the l/c, since there is no possibility of l/c extension. exercise and key 21.保险费随保险的责任范围不同而异，如 投保额外险，额外险费由买方负担。 since the premium varies with the scope of insurance, extra premium is for buyers account, should additional risks be covered. exercise and key 22.我们将乐意在接到你方信用证后30天 内，将货物交由驶往温哥华的直达轮装出。 we shall be glad to ship the goods by a direct steamer to vancouver within 30 days after receipt of your l/c. exercise and key 23兹就“东风”轮装来货物短重一事提出 索赔。 we are lodging a claim on the shipment ex s/s “east wind” for short delivery. exercise 25兹证实我方已给你方发了电报，报给你方 核桃仁30公吨，每公吨欧洲主要口岸价计人 民币21860元，11月船期。 26、你我双方签订的核桃仁合同过期太久，现 国际市场价格仍在上涨。鉴于这一事实，我方 不得不将合同价格调整到国际市场水平。 27、欣告你方“自由”轮已顺利装载，希望到达目 的港时货物良好。 exercise 28、如果对这批