产品说明stephen li - ucs服务介绍

1、思科UCS服务介绍Cisco Confidential1 2010 Cisco and/or its affiliates. All rights reserved.Data Center Operations EnhancementData Center OptimizationData Center Mission CriticalSmart Net Total Care (SNTC)Remote Management Services (RMS)Drive Retention 硬盘丢弃SMARTnet for UCS 要花钱买的 Hardware Only 硬件更换 UCWWarrant

2、y 备件更换，出厂自带3年技术支持高级服务产品服务Cisco Confidential3 2010 Cisco and/or its affiliates. All rights reserved.*Four “No On-Site” Support offering options are also available under the SMARTnet for UCS Support modelCisco Confidential4 2010 Cisco and/or its affiliates. All rights reserved.FeaturesSMARTnet for UCS

3、 (CON-SNTx-xxxx)SMARTnet for UCS HW Only (CON-UCWx-xxx)备件更换响应时间 24x7x48x5xNBD24x7x48x5xNBD是否现场支持* (可选)Yes *Yes *Yes *Yes *打电话给思科开caseYesYesYesYes下载各种升级BIOS, Drivers, and Firmware UpdatesYesYesYesYesCisco UCSM小版本更新 YesYesYesYesCisco UCSM大版本升级 YesYesNoNo对第三方软件产品支持 YesYesNoNoSmart Call Home (主动服务)YesYe

4、sNoNoCisco Confidential5 2010 Cisco and/or its affiliates. All rights reserved.服务级别 支持的备件库 内容 NBD (Next Business Day)3个备件库：北京，上海，广州 如果Cisco在当地时间正常工作日的下午3:00之前确诊需要进行备件更换，Cisco将于当天由备件免 税库通过快递公司发出备件并指示于下一个工作日到达。如果Cisco在当地时间正常工作日的下午3:00之后确诊需要进行备件更换，Cisco将在下一个工作日发出备件。 8x5x419个备件库：北京、天津、上海、广州、成都、石家庄、郑州、南京

5、、杭州、昆明、武汉、西安、宁波、青岛 、厦门、重庆、济南、沈阳、福州 如果Cisco在当地时间正常工作日的下午1:00之前确诊需要进行备件更换，Cisco将由快速备件库通 过快递公司发出备件并指示于四小时内到达。如果Cisco在当地时间正常工作日的下午1:00之后确 诊需要进行备件更换，Cisco将在下一个工作日上 午发出备件。 24x7x419个备件库：北京、天津、上海、广州、成都、石家庄、郑州、南京、杭州、昆明、武汉、西安、宁波、青岛 、厦门、重庆、济南、沈阳、福州 不论Cisco在何时确诊需要进行备件更换，Cisco 将由快速备件库通过快递公司发出备件并指示于四小时内到达 Cisco C

6、onfidential6 2010 Cisco and/or its affiliates. All rights reserved.AttributeCisco Unified Computing SystemsHP BladeSystem 刀片 Duration Hardware = 3 yrs. Software media = 90 days Hardware = 3 yrs. Virtual Connect = 3 yrs. FC switches = 1 yr.Support access 24x7 for fault isolation and RMA processing if

7、 required 24x7 to submit case Case resolution actively worked on 8x5Web Access Access to All UCS C Support Content Open Service Requests by calling Cisco Technical Assistance Center (TAC) Access to all /support; Ability to submit cases via WebHardware replacement 8x5xNBD 8x5xNBDSWcover

8、age Downloads of BIOS, firmware drivers and UCS Manager updates 1-year, 24x7 support for all bundled HP Insight softwareOn-site support Included (at vendor discretion) Included (at vendor discretion)适用产品系列: C200 M2, C210 M2, C460 M2, C22 M3, C24 M3,C220 M3 & C240 M3适用服务级别: 全部是onsite服务支持流程: 全部由原厂思科TA

9、C 工程师支持, 对于非hardware only的服务,思科原厂TAC工程师还将会为第三方软件提供一站式支持服务 规则: 只适用于3年期的服务订单 截止日期: 2013年4月27日 Promotion Code：PP- Chin80739-131031Cisco Confidential7 2010 Cisco and/or its affiliates. All rights reserved.Service LevelSKUsWarranty Plus Advance Parts Replacement8X5XNBD with onsite field engineer (onsite)UCW524x7x4 onsiteUCW7Support Service Advance Parts Replacement8X5XNBD with onsite field engineer (onsite)CS24x7x4 onsiteC4PCisco Con