质量、风险管理(qrm).ppt

1、Quality & Risk Management (QRM),天马行空官方博客： ；QQ:1318241189；QQ群：175569632,Session Objectives,Know the principles and processes of effective quality management Believe that quality management is intrinsic (built in) to the way that RAs do business - the D in DWI Know why and how to maintain project docu

2、mentation to the highest standards Understand the purpose of a project quality & risk management review,Why Quality & Risk Management?,Consulting companies lose $millions, which represents the difference between what was planned, what was actually achieved and what was paid for,Did not meet the clie

3、nts expectations (unclear scope),Improper management of project financials,Client did not hold up their end of the bargain (unclear responsibilities),No contract, project plan, or scope control,$M,Focussing on quality & risk management provides a way of preventing / reducing these problems,Ensuring

4、that you have a contract and that you work to it Having a project management process based on the 7 keys Having a Change Control procedure for scope Documenting all assumptions (communicated to the client) Establishing / maintaining a suitably detailed work plan Establishing / maintaining a performa

5、nce measurement process Implementing a client acceptance process Having an Issue Resolution process Maintaining progress reports and meeting minutes,What is Quality Management?,Organise all relevant documentation created during the project (e.g. milestone plan, responsibility matrix, contract, perfo

6、rmance measures - the IPP) Decide on a means of categorising the documentation (hint: try doing by the 7 keys) into a Project File (paper or electronic) Make cross-references in the file to any working papers (e.g. flipchart work) Tip 1: make sure that both the contents & the quality of the Project

7、File reflects the professionalism of your work Tip 2: help yourself to navigate the file by having a Contents Page at the front,Quality Management process,Remember: The QM process demonstrates our capability Quality management is intrinsic to the way we do business, it is not a one-off process,Proje

8、ct = Green overall: Normal progress. Risks & issues being managed. Project = Yellow overall: Normal progress. Significant risks & issues being addressed satisfactorily. Project = Red overall: Progress poor due to significant risks & issues not identified/ addressed. Urgent corrective action required.,Quality & Risk Management review