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1、Creating a High Performance Culture,July 30, 2009,Agenda,Culture and Its Impact Defining High Performance Culture Creating a High Performance Culture Cycles of Use Ecosystem Performance Management Talent Development Case Study Questions, 2009 Guidon Performance Solutions, LLC. All rights reserved. G

2、uidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,2,With You Today, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,3,Brent Jameson, Vice-Presid

3、ent, Guidon Performance Solutions, LLC Over 15 years experience in application of Lean and Six Sigma Extensive experience migrating Kaizen and Lean thinking from manufacturing to front and back office operations Client experience in retail, healthcare, financial services, information technology, and

4、 telecommunications,Jim Dickey, Vice-President, Guidon Performance Solutions, LLC Over 15 years experience in application of Lean and Six Sigma Co-founder of Guidon Performance Solutions the pioneer in applying LeanSigma in non-industrial and non-traditional companies Client experience in retail, he

5、althcare, financial services, telecommunications and government Pioneered groundbreaking approach to managing capacity and staffing in highly complex, highly variable operating environments, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of Le

6、anSigma, a service mark of TBM Consulting Group.,4,Corporate Culture,culture: the set of shared attitudes, values, goals and practices that characterizes a company or corporation. -Websters Dictionary, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a lic

7、ensee of LeanSigma, a service mark of TBM Consulting Group.,5,What Is Corporate Culture,Culture is represented in the norms and unwritten rules that guide employee actions Corporate cultures are shaped by a variety of influences nature of the business geography fingerprints of the company founders,

8、current leaders and associates Culture “happens”,You can accept the hand you have been dealt or you can take action to change it.,The Power of Culture,Corporate culture can have a significant impact on a firms long-term economic performance. Corporate cultures inhibiting strong performance are not r

9、are; they develop easily, even in firms full of reasonable and intelligent people. Although tough to change, corporate cultures can be made more performance-enhancing., 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mar

10、k of TBM Consulting Group.,6,John Kotter and James Heskett, Corporate Culture and Performance, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,7,Creating a High Performance Culture,“The cult

11、ure of a company is the behavior of its leaders. Leaders get the behavior they exhibit and tolerate. You change the culture of a company by changing the behavior of its leaders.”,Larry Bossidy Former CEO, Honeywell,A set of shared beliefs, values, attitudes, goals and actions at all levels focused o

12、n superior execution.,High Performance Culture,Transformation Will Require a Change In Thinking,“People are very open minded about new things. As long as they are exactly like the old ones.”,- Charles Kettering,8, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Soluti

13、ons is a licensee of LeanSigma, a service mark of TBM Consulting Group., 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,9,“The two fundamental forces that drive GEa common operating system

14、and common social architecture” Jack Welch GE 1999 Annual Report, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,10,Structure of Corporate Culture,Changing the culture requires a focus on t

15、he Social Architecture and Operating System, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,11,Social Architecture,The “real” social architecture Defined by those attributes and behaviors w

16、hich are seen to lead to promotion and advancement Same as the attributes and behaviors espoused by the leadership as being desirable, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,12,Oper

17、ating System,The “real” operating system Defined by the activities to which leadership gives highest priority and devotes most time Commonly used management practices and tools Predictable sequence of events used year after year to run the organization Drivers of day-to-day priorities Tools, techniq

18、ues and processes at Levels 1 3,Start with Roles of Leadership,Responsible for Strategic Planning and Leadership Talent Development Transition to Execution Execution on Annual Commitments Talent Development Transition for Improvement Managing Change Execution of Daily Operational Commitments Continu

19、ous Improvement, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,13,Establishing culture begins with clarifying leadership roles inconsistent definition of tools/processes, 2009 Guidon Perfo

20、rmance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,28,A negative work environment results in cynical behavior and a lack of company pride.,Some Operating Assessment Outcomes,Poor alignment of goals perceived as

21、 performance barrier Existing reviews skewed toward financial performance Recognize front line resources not tapped to drive performance Lack of accountability, follow-through driver of poor delivery Incentive compensation not linked to individual performance, 2009 Guidon Performance Solutions, LLC.

22、 All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,29,Operational opportunities at the beginning of our journey, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a

23、 service mark of TBM Consulting Group.,30,Year 3 Outcomes,Employee Engagement Surveyresults improved by 15% annually Assets under management grewby 18% over the same period IT System Platforms reducedto 6 from over 35 Eliminated the need for over 1 million square feet of operations space Number of a

24、ssociates remained flat at 20,000, 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma, a service mark of TBM Consulting Group.,31,Client Case Study: Business Results,12% Annualized Growth,Net Revenue,Net Income,43% Annualized Growth,2003,2006,$4.6 Billion,$6.4 Billion,2003,2006,$153 Million,$316 Million,And Finally,“Every day you