双语客运值班员旅客乘车的条件课件

LiuzhouRailwayVocationalTechnicalCollege明德砺志求知笃行旅客乘车的条件ConditionsofPassengers’Boarding双语客运值班员BILINGUALPASSENGERATTENDANT教学团队TeachingteamYinTian尹天雷莲桂Leiliangui李秀聪Lixiucong周雯Zhouwen目录contents1旅客乘车的基本条件TheBasicConditionsforPassengers’Boarding2车票有效期TicketAvailability1旅客乘车的基本条件旅客乘车的基本条件TheBasicConditionsforPassengers’Boarding旅客乘车的基本条件1按票面标示内容乘车2持卧铺票旅客上车换发卧铺证，开车广播提醒车票Tickets开车后换证卧铺证SleeperPass车票Tickets到站前30分钟2持卧铺票旅客上车换发卧铺证，开车广播提醒TheBasicConditionsforPassengers’BoardingTakethetrainaccordingtothecontentindicatedontheticketPassengerswithsleeperticketsonboardshouldgotoexchangeandtakesleeperpasses,whichwillberemindedbyradiobroadcastafterdeparture.Exchangetheticketforapassafterdeparture30minutesbeforearrival旅客乘车的基本条件3下列情况站车可不予运送，终止运输合同终止运输合同健康状况危及他人违法寻衅滋事烈性传染病无人护送精神病旅客违法寻衅滋事TheBasicConditionsforPassengers’BoardingTrainatastationcanrefusetodeliverandterminatethetransportcontractinthefollowingsituations.TerminatethetransportcontractHealthconditionsendangeringothersIllegalprovocationPassengerswithvirulentinfectiousdiseasesMentallyillpassengerswithoutanescortBreakthelawPickaquarrel旅客乘车的基本条件健康状况危及他人——①烈性传染病旅客的处理列车编客运记录交前方车站，做好消杀车站终止运输，送医，消杀，为旅客办理退票旅客及时办理退票手续TheBasicConditionsforPassengers’BoardingHealthconditionsendangeringothers-①HandlingofpassengerswithvirulentinfectiousdiseasesTrainsStationsPassengersCompileapassengerrecordandhanditovertothestationahead,andsterilizethetrainthoroughly.Stoptransportation,takethepassengertohospital,sterilizethestation,andrefundforthepassenger.Getarefundfortheticketintime.旅客乘车的基本条件健康状况危及他人——②精神病旅客有人护送车站列车通知列车长介绍安全事项协助护送予以协助TheBasicConditionsforPassengers’BoardingHealthconditionsendangeringothers-②HandlingoftravelerswithmetaldiseasesAtravelerwithanescortStationsTrainsIntroducewithsafetyconsiderationsProvideassistance.Assistinescorting.Notifythetrainconductor旅客乘车的基本条件下列情况站车可不予运送，终止运输合同违法寻衅滋事的处理方法①车票票价不退②车票背面作相应情况的记载TheBasicConditionsforPassengers’BoardingTrainatastationcanrefusetodeliverandterminatethetransportcontractinthefollowingsituations.HandlingofillegalprovocationsTicketfareswillnotberefunded.Relevantinformationwillbewrittenonthebackoftheticket.2车票有效期车票有效期TicketAvailability车票有效期1.直达票当日当次有效;2.全程在铁路运输企业管内运行的动车组列车车票有效期由企业自定TicketAvailabilityDirectticketsareavailableonlyonthedayofdepartureforonce.Thetermofticketvalidityforamotortrainunitwhichrunsunderthemanagementofarailroadtransportenterpriseforthewholecourseisdeterminedbytheenterprise.有效期延长车票有效期有效期延长②③①铁路责任旅客生病误乘TicketAvailabilityProlongingthetermofvalidityResponsibilitylieswithrailroadauthorityPassenger’ssicknessMistakenrideProlongingthetermofvalidity有效期延长的情况车票有效期有效期延长的情况（1）类型：满员、晚点、停运、中转换乘时所乘列车晚点，欲乘列车已开。Types:Whenthetrainisfull,late,outofservice,orintransit,thetrainislate,andthetrainyouwanttotakehasalreadyleft.（2）处理方法：车站视其需要延长：Handling:Stationsshouldprolongthetermofvalidityasneeded.1.铁路责任或不可抗力TicketAvailabilityProlongingthetermofvalidityProlongingthetermofvalidityResponsibilitylieswithrailroadauthorityorforcemajeure有效期延长的情况车票有效期有效期延长的情况（1）类型：列车或者车站发生急病无法旅行。（2）处理方法：持医疗单位证明或经站、车证实，按实际医疗日数延长有效期，延长时间≤10d，同行人同样办理2.因病TicketAvailabilityProlongingthetermofvalidityProlongingthetermofvalidityDuetoillnessType：Apassengerhasemergencyillnessonatrainoratastationandcouldnotcontinuetotravel.Handling：Withthecertificatefromamedicalunitorfromastationortrain,thetermofvaliditycanbeprolongedaccordingtotheactualdaysoftreatment.Theprolongedtimeshouldbe≤10d.Theprocedureisalsosuitableforthecompanion.有效期延长的情况车票有效期有效期延长的情况（1）类型：坐错车或者坐过了站。（2）处理方法：原票有效期不能到，按折返站至正当到站重新计算有效期。3.误乘TicketAvailabilityProlongingthetermofvalidityProlongingthetermofvalidityMistaken