双语列车长空调故障的应急处置课件

LiuzhouRailwayVocationalTechnicalCollege明德砺志求知笃行双语列车长空调故障的应急处置主讲教师LecturerEmergencyhandlingofairconditioningfailure1应急处置原则2空调故障应急预案3空调故障应急处理目录contentsEmergencyResponsePrinciplesEmergencyplanforairconditioningfailureEmergencytreatmentofairconditioningfailure1应急处置原则应急处置原则EmergencyResponsePrinciples一、应急处置原则

树立“以旅客为本”的思想，应以保障旅客生命财产为首要任务，加强设备保障、克服困难、排除障碍，尽快疏解，采取有效措施保证旅客旅途顺畅，提高运输组织和调度指挥水平。EmergencyResponsePrinciplesToestablishtheideaof"passenger-oriented",weshouldtaketheprotectionofpassengers'livesandpropertyastheprimarytask,strengthenequipmentsupport,overcomedifficulties,removeobstacles,relievethemassoonaspossible,takeeffectivemeasurestoensurethesmoothjourneyofpassengers,andimprovetheleveloftransportationorganizationanddispatchcommand.2空调故障应急预案空调故障应急预案Emergencyplanforairconditioningfailure1列车长接到发生空调故障的信息后，立即和车辆乘务员赶到现场，了解原因，及时修复，稳定车内秩序。2列车长立即向当地客调、段乘务指挥中心报告现场情况，并接受指示。二、空调故障应急预案EmergencyplanforairconditioningfailureAfterreceivingtheinformationoftheairconditioningfailure,theconductorimmediatelyrushedtothescenewiththevehicleattendanttounderstandthecause,repairitintime,andstabilizetheorderinthecar.Theconductorimmediatelyreportedthescenetothelocalpassengertransferandsectioncrewcommandcenterandacceptedinstructions.3夏季空调发生故障，应向旅客说明情况，表示歉意，将车窗打开，保持空气流通，做好解释工作。4空调无法继续使用时，应向前方各营业站拍发电报，列车使用站车交互系统终端“客运记录”功能的“席位调整”或“空调故障”模块，向客票系统发送确认退差信息。二、空调故障应急预案Iftheairconditionerfailsinsummer,thepassengershouldexplainthesituation,apologize,openthewindow,keeptheaircirculating,anddoagoodjobofexplanation.Whentheairconditionercannolongerbeused,itshouldbereportedtoeachbusinessstationinfront,andthetrainshouldusethe"seatadjustment"or"airconditioningfailure"moduleofthe"passengerrecord"functionofthestation-carinteractionsystemterminaltosendaconfirmationrefundinformationtotheticketsystem.Emergencyplanforairconditioningfailure3空调故障应急处理空调故障应急处理Emergencytreatmentofairconditioningfailure随车机械师应立即到现场确认，并及时将故障情况告知列车长。列车长向全体工作人员传达，并通过广播向旅客通报情况、致歉。二、空调故障应急处理EmergencytreatmentofairconditioningfailureThemechaniconboardshouldimmediatelygotothescenetoconfirmandinformtheconductorofthefaultintime.Theconductorconveyedthesituationtoallthestaffandinformedthepassengersofthesituationandapologizedthroughthebroadcast.随车机械师应立即到现场确认，并及时将故障情况告知列车长。到车厢解释、服务工作，解决旅客困难，安抚情绪，避免激化矛盾。二、空调故障应急处理列车长向全体工作人员传达，并通过广播向旅客通报情况、致歉。EmergencytreatmentofairconditioningfailureThemechaniconboardshouldimmediatelygotothescenetoconfirmandinformtheconductorofthefaultintime.Theconductorconveyedthesituationtoallthestaffandinformedthepassengersofthesituationandapologizedthroughthebroadcast.Gotothecarriagetoexplainandservethework,solvethedifficultiesofpassengers,sootheemotions,andavoidintensifyingcontradictions.乘警负责维护车内秩序，司机、随车机械师做好故障处理工作。失效超过20分钟不能恢复，视具体情况处理二、空调故障应急处理EmergencytreatmentofairconditioningfailureThepoliceareresponsibleformaintainingtheorderinthecar,andthedriverandthemechanicaccompanyingthecardoagoodjoboftroubleshooting.Failureformorethan20minutescannotberecovered,dependingonthesituation二、空调故障应急处理单车空调失效整列空调失效空调失效类型：:提问QuestionEmergencytreatmentofairconditioningfailureAirconditioningfailuretype:OnevehicleairconditionerisnotworkingTheentiretrainofairconditionersfailed应急处理立即通知机械师到场稳定旅客情绪拉下车内全部遮光帘1.单车空调故障二、空调故障应急处理列车有能力时，将故障车厢旅客向有空余能力车厢疏散；优先疏散重点旅客Emergencytreatmentofairconditioningfailure1.BicycleairconditioningfailureEmergencyresponseNotifythemechanictobepresentimmediatelyStabilizepassengersentimentPullallblackoutcurtainsinsidethecarWhenthetrainhasthecapacity,evacuatethepassengersofthefaultycarriagetothecarwithsparecapacity;Priorityisgiventoevacuatingkeypassengers应急处理打开邻车通过门通风，不得开启车门高等级车厢旅客向低等级车厢疏散的，为旅客办理通还票价差手续1.单车空调故障二、空调故障应急处理Emergencytreatmentofairconditioningfailure1.BicycleairconditioningfailureEmergencyresponseOpentheadjacentcarthroughthedoortoventilate,donotopenthedoorIfapassengerofahigh-gradecarriageisevacuatedtoalow-gradecarriage,thepassengershallgothroughtheformalitiesforreturningthefaredifferencebb2.整列空调失效超过20分钟不能恢复，分两类情况处理二、空调故障应急处理列车能正常运行列车不能正常运行Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesThetraincanoperatenormallyThetraincannotoperatenormallybb2.整列空调失效超过20分钟不能恢复，分两类情况处理二、空调故障应急处理列车能正常运行列车不能正常运行整列空调失效请求就近站停车安装防护网限速运行Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesTheentiretrainofairconditionersfailedThetraincanoperatenormallyThetraincannotoperatenormallyRequestastopattheneareststationInstallaprotectivemeshSpeedlimitoperationbb2.整列空调失效超过20分钟不能恢复，分两类情况处理二、空调故障应急处理列车能正常运行列车不能正常运行整列空调失效沟通做决定报告安装防护网安排人员值守拆网关门或组织换乘Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesTheentiretrainofairconditionersfailed