铁路客运站售票岗位作业91课件

主讲人：李秀聪铁路客运站售票岗位作业TicketingPositionOperationsattheRailwayPassengerTrafficStation

Presenter:LiXiucong01五字退票法Five-wordRefundMethod步骤一Protectthesite五字退票法Five-wordRefundMethod一“看”I.Look二“输”II.Enter三“核”III.Check五“交”V.Give四“盖”IV.Stamp02退票（现金支付）一次作业流程OneTimeOperationProcessforTicketRefund(CashPayment)步骤一StepI1.看：票、证是否符合退票条件Lookwhethertheticketandthecertificatemeettheconditionsforrefund.2.判断退票方式，告知旅客相关规定Determinethewayofrefundingtickets,andinformthepassengertherelevantregulations.退票（现金支付）一次作业流程OneTimeOperationProcessforTicketRefund(CashPayment)步骤二StepII1.正确选择退票理由Choosethecorrectreasonfortherefund.4.无法读磁且扫描的车票，手工输入车票Forticketsthatcannotneitherbereadmagneticallyandscanned,吸入制票机，界面显示车票票面信息drawtheticketintotheticketmakingmachine,theinterfacedisplaystheticketinformation.3.无法读磁的车票扫描车票二维码ScantheticketQRcodeforticketsthatcannotbereadmagnetically,界面显示车票信息theinterfacedisplaystheticketinformation.2.磁介质车票（蓝票）按ALT+M将车票Forthemagneticmediumticket(blueticket),press“ALT+M”to21位码，还原车票票面信息manuallyenterthe21-digitcodeofthetickettorestoretheticketinformation.退票（现金支付）一次作业流程OneTimeOperationProcessforTicketRefund(CashPayment)步骤三StepIII核对票面信息Checkthattheticketinformation和系统显示是否一致andthesystemdisplayarethesame.退票（现金支付）一次作业流程OneTimeOperationProcessforTicketRefund(CashPayment)步骤四StepIV1.确认退票，按系统显示净退款额Confirmtherefund,andverifytherefundfeeaccordingtothenetrefund4.无发票时退保不退款Norefundonsurrenderofinsurancewithoutinvoice.核清退款feedisplayedonthesystem.3.有乘意险业务时保险费全价退还Fullrefundofpassengerinsurancepremiumsandrecoveryofinsurance恢复购票次数identificationmachinetorestorethenumberofticketspurchased.2.学生票还需使用学生优惠卡识别机Studentticketsalsorequiretheuseofastudentdiscountcard同时收回乘意险发票invoicesincaseofpassengerinsurancebusiness.退票（现金支付）一次作业流程OneTimeOperationProcessforTicketRefund(CashPayment)步骤五StepV1.在票面上盖“车票已退”字章Stamp"TicketRefunded"ontheticketsurface.2.在退票费报销凭证上盖站名章Stampthestationname,personalnameanddate收回原票（及客运记录）并妥善保管Retrievetheoriginalticket(andpassengerrecords)andkeepitproperly.个人名章、日期章ontherefundfeereimbursementvoucher.退票（现金支付）一次作业流程OneTimeOperationProcessforTicketRefund(CashPayment)步骤六StepVI退票款、退票费报销凭证Givetherefunds,redundfeereimbursementvouchers旅客证件交给旅客andIDcardtothepassengers.退票（