《旅游英语》课件-旅游英语

Chapter5RestaurantServiceUnit1:TableReservation用餐预订Unit2:TakingOrders点菜服务Unit3:PayingBills结账服务Unit4RoomService房内用膳Unit1TableReservation

用餐预订Task1Lead-inLookatthefollowingpicturesandtrytotalkaboutthemwithyourpartnerwiththehelpofthewordbankbelow.

MatchthewordsinWordBankAwiththoseinWordBankB.

WordBankAWordBankB

咖啡厅餐厅茶馆预定两人桌海景风格西餐.Restaurant.Style.Westernfood.Coffeeshop.Reservation.Teahouse.Seaviewh.TablefortwoTask2Reading

Readthefollowingpassageandtrytoaccomplishtheexercises.

ThecultureoffoodanddiningintheWestisalittledifferentfromthatinChina.Theproperwesterndinneratafinerestaurantisoneofmanners,focusingonconversation.Youareexpectedtohaveknowledgeoftablemannerssuchaswhatforkorknifetouseastheseareessentialinwesterndining.Themealwouldconsistofseveralcoursesincludingasouporsalad,anappetizer,themaindish,andadessert.Theatmospherewillbefilledwithlightmusicthatwouldonlyserveasbackgroundaspeopleconversewitheachother.Thedecorationsareusuallysparseandareonlymeanttohighlighttheatmospherethatisbeingcreatedbythemusic.ThistypeofdiningisdifferentfromthediningexperienceinmostrestaurantsinChina.Western

Food

and

CultureHowever,withtheincreaseininternationalism,morerestaurantsareopeningwhichreflectthemorewesterndiningstyle.TheChinesepeople,nowmoreaffluentandknowledgeableaboutinternationalcustoms,arebeginningtojoininthisdiningexperience.ThisisnottosaythatpeoplehavegivenupthedeeprichnessinculturethatChinesefoodrepresents.Itonlymeansthatmorechoicesandtastesarebecomingavailabletopopulation.Thisrepresentsasignificantimprovementasitwillchangetheperceptionthattheheightofwesterndiningisfastfood.Asculturalcommunicationexpands,knowledgeofwesternfoodwillimprove.culturen.文化essentiala.基本的appetizern.开胃菜dessertn.甜点sparsea.稀疏的，稀少的affluenta.丰富的，富饶的perceptionn.感知，察觉，理解Exercises:

WritedowntheexplanationofthefollowingtermsinEnglish.Tablemanners:________________________________Courses:____________________________

_____Atmosphere:________________________________Decoration:________________________________Diningexperience:_____________________________.Decidewhetherthefollowingstatementsaretrue(T)orfalse(F).[]ThecultureoffoodanddiningintheWestistotallydifferentfromthatinChina[]Thebackgroundmusicwouldonlyserveaspeopleconversewitheachother.[]Thedecorationsareusuallyluxurioustohighlighttheatmospherethatisbeingcreatedbythemusic.[]TheChinesepeoplearebeginningtojoininthewesterndiningexperience.Choosetheproperwordorphraseintheboxtofillintheblankineachofthefollowingsentences,changingtheformifnecessary.differentfrom

focuson

consistof

befilledwith

highlight

reflect

giveup

available

significant

perceptionTherehasbeena

increaseinthenumberofwomenstudentsinrecentyears.Thespellingmistakesinthetexthadbeen

ingreen.Wehavetochangethepublic's

thatmoneyisbeingwasted.Emilyisentirely________________hersister.Tonight'sprogram

thewaythathomelessnessaffectstheyoung.It'sasimpledishtoprepare,

riceandvegetables.Doyouhaveanydoublerooms

thisweekend?Thestatistics

achangeinpeople'sspendinghabits.Thehouse

smokeandIcouldnottheposteronthewall.Theywereforcedto

theirhomebecausetheycouldn'tpaythemortgage.

TranslatethefollowingsentencesintoChinese.Youareexpectedtohaveknowledgeoftablemannerssuchaswhatforkorknifetouseastheseareessentialinwesterndining.Themealwouldconsistofseveralcoursesincludingasouporsalad,anappetizer,themaindish,andadessert.ThistypeofdiningisdifferentfromthediningexperienceinmostrestaurantsinChina.TheChinesepeople,nowmoreaffluentandknowledgeableaboutinternationalcustoms,arebeginningtojoininthisdiningexperience.Task3Listening

Listentothefollowingstoryandfillintheblankswithmissinginformation.Susan,DavidandTomarebusymaking

.Davidhasgonetothebutcher’stobuy

.Heisbuying

,too.TomishelpingSusantoget.

andsaucers,and

ready.Theyaregoingtosetupasmalltableoutsidefortheplatesandotherthings.Davidisgoingtomakefiresforthe

.Heisgoodatlightingfiresintheopenair,forheoftengoescampingandoftenmakesfiresfortheothercampers.Tomisgoingtobethe

,thoughhedoesnotknowmuchaboutcooking.Susanisgoingtohelphim.Intheend,shewillprobablydomostofthe

.Listentothefollowingdialogueandfillintheblankswiththemissinginformation.ShanghaiInternationalhotel.WangFangisservingMr.andMrs.SmithfromtheUnitedStates.WangFang:(W)Mr.Smith:(G)(W=Waiter,G=Guest)W:Goodevening,sir.CanIhelpyou?G:We.W:Yes,sir.Isthistablesuitable?G:Good.I’dliketo

.W:OurrestaurantmainlyprovideSichuanCuisineandCantoneseCuisine.Sichuanfoodishotandspicy,butCantonesefoodislightandclear.G:

,IthinkI’lltryCantoneseCuisine.W:Ok.HowaboutSweetandSourPork,RoastedSucklingPig,SteamedSeaBass?TheseareallfamousspecialtiesofCantoneseCuisine.G:Allright.?W:Wehavemushroomsoup,chickensouptoday.G:Mushroomsoundsnice,wepreferthisone.W:Ok.Bytheway,doyouliketousechopsticks?Ifyoudon’t,.G:Thatwillbebetter.W:Allright,I’llgetitforyou.

.Task4Speaking

Usefulphrases,expressionsandsentencesusedinservingtheguestsattherestaurant.HowtomakereservationDoyouhaveareservation？Iwillchecktheavailabilityforyou.I’mafraidwearefullybookedforthetime.Wewillhavetableavailableafter7o’clock.Wouldyouliketohaveatableatthattime?Wouldyoulikeatableinthehallorinaprivateroom?Guests’responseWehavereservedatablefortwo.OK.CanIwaitforalatehour?Fine.I’lltakeit.Ipreferaprivateroom.Howtogreetguests

Welcometoourrestaurant.Haveaniceevening.Wouldyoupleasetakeaseatandwaitoverthere?Wehaveawindowtablereservedforyou?Wouldyoulikeahigherchairforyourkid?Guests’responseThanks!OK.HowlongshouldIwait?Itisverynice.Thankyou!Thatwouldbeverykindofyou.HowtoorderfoodanddrinkHowaboutsomethingtodrink?ShallImakearecommendation?Areyoureadytoordernow?Whynottryourroastduck?It’sthespecialityofourrestautant.Guests’responseCanIhavealookofthedrinklist?Yes,thankyouverymuch.Yes,I’dliketotrythesteakthistime.No,thanks.I’lltrythesalmon.Role-play.Actoutthefollowingdialogue.Wangfang,awaitress,isstandingatthedooroftherestaurant.It’s8:00p.m.Therestaurantiscrowded.AguestnamedMr.Browncomesin.Hehasgotareservation.Wangshowshimtoatablenearthedoor.Mr.Browndoesn’tlikethetable.Wangfinallyfindsatablenearthewindowforhim.Task5AdditionalKnow-howforTourGuides

Theperformancecriteriaforrestaurantbookingmayconcludeasfollows:1.Dealwithcustomersinapoliteandwelcomingmanneratalltimes.2.Identifycustomers’requirementscorrectlyandgivethemaccurateinformation.3.Invitecustomerstomakeabookingandtakethebooking.4.Dealwithconfirmationsinthebookinglist,andcheckbookingrecords,asappropriatetotheserviceoperation.5.Ensurethatpreparation,serviceandotherequipmentiscleanandfreefromdamage.6.Escortcustomerstoanappropriatetableorwaitingarea,andassistthemwithcoatsandbags,asrequired.Unit2TakingOrders

点菜服务Task1Lead-inLookatthefollowingpicturesandtrytotalkaboutthemwithyourpartnerwiththehelpofthewordbankbelow.

MatchthewordsinWordBankAwiththoseinWordBankB.

WordBankAWordBankB

菜单快餐中餐日本菜三明治配菜餐具烧烤sandwichsidedishmenubarbecueFastfoodTablewareJapanesefoodChinesefoodTask2Reading

Readthefollowingpassageandtrytoaccomplishtheexercises.Tablemannersrefertotheetiquetteusedwhileeating,whichmayalsoincludetheappropriateuseofutensils.Differentculturesobservedifferentrulesfortablemanners.Manytablemannersevolvedoutofpracticality.Forexample,itisgenerallyimpolitetoputelbowsontables,sincedoingsocreatesariskoftippingoverbowlsandcups.Eachfamilyofgroupsetsitsownstandardsforhowstrictlytheserulesaretobeenforced.TableMannersandTableEtiquetteintheWestArrivalsshouldfollowasdirectedbythereceptionistandmakesureyouhavethecorrectseat.Youmustsocializewiththepersonnexttoyou,avoidinggoinginandoutofthedinningplace.Themealactuallybeginswhenthehostorhostessunfoldshisorhernapkin.Placeyournapkinonyourlap,completelyunfoldedifitisasmallluncheonnapkin,orinhalfdiagonally,acrossyourlappointatyourknees,ifitisalargedinnernapkin.Whatyouhavetobearinmindispunctuation.Takeyourinvitationcardwithyouandpresentitonarrivalifnecessary.Withformaldinner,seatingisinvariablyarrangedbeforehandandyouwillbeusheredorshowntoyourseat.Whenthedishesstartcoming,lettheothersatthetablestartfirstandobservewhattheyuse.Guestsneverhaveareasontotouchaplatewiththeirhandsandtodosowouldinsultthehost.etiquetten.礼貌，礼节utensiln.器皿elbown.肘关节receptionistn.迎宾员socializev.交际lapn.大腿punctuationn.准时守约invariablyadv.没有变化地usherv.引领（座位）insultv.侮辱Exercises:

WritedowntheexplanationofthefollowingtermsinEnglish.etiquette:________________________________utensil:_________________________________restaurantreceptionist:________________________________napkin:________________________________Invitationcard:________________________________.

Answerthefollowingstatementsorquestionsbriefly.Itisgenerallyimpolitetoputelbowsontables,because_________________________Makesureyouhavethecorrectseat,because

_________________________________Youshouldputyournapkinlikethis:______________________________

Whatyouhavetobearinmindispunctuation,because________________________________Guestsneverhaveareasontotouchaplatewiththeirhands,because

.Choosetheproperwordorphraseintheboxtofillintheblankineachofthefollowingsentences,changingtheformifnecessary.appropriateobserveevolvetipoverenforcemakesureunfoldbearinmindbeforehandusherIthinkthedoor'slocked,butI'dbettergoand

itis.Theeagle

itswings.Ourboatstartedto

,butitsoonrighteditself.Ithadbeenarranged

.Weshould

thelocalstandardsofproprieties.Please

thatthetrainleavesatmidnight.ManyVictorianswereshockedbythenotionthatMan

fromlowerformsoflife.Plain,simpleclothesare

forschoolwear.She

thevisitorintotheroom.Haveyouanystatisticsthatwould

yourargument?

TranslatethefollowingsentencesintoChinese.Differentculturesobservedifferentrulesfortablemanners.Arrivalsshouldfollowasdirectedbythereceptionistandmakesureyouhavethecorrectseat.Youmustsocializewiththepersonnexttoyou,avoidinggoinginandoutofthedinningplace.Placeyournapkinonyourlap,completelyunfoldedifitisasmallluncheonnapkin,orinhalfdiagonally,acrossyourlappointatyourknees,ifitisalargedinnernapkin.Task3Listening

Listentothefollowingshortdialoguesandfillintheblankswithmissinginformation.A.---Howwouldyoulikeyoursteak,

?---

,please.B.---Howaboutamixedsalador

?---Amixedsaladwouldbefine.C.---Wouldyou

?---No.Iwanta

.D.---Wouldyouliketoorder,sir?---Iwilltake

.E.---Howiseverything,sir?---

.Thankyou!

.Onecreamcaramelandoneapplepie.Listentothefollowingdialogueandfillintheblankswiththemissinginformation.BeijingInternationalHotel.HenrySmithandhiswifewanttotrysomeChinesefood.TheycometotheFortuneRestaurant.WangFang,aheadwaiteronduty,greetsthem.WangFang:(W)Mr.Smith:(G)W:Goodevening,madam,sir.Welcometoourrestaurant.G:Hello!I’mHenrySmith.

.W:Yes,Mr.Smith.Thisway,please.?

G:OK,thankyou.W:(Givesthemeachamenu.)Whatwillyouhave?G:ThisismyfirsttriptoChina.Willyou

?W:Yes.

?G:OnehundredUSdollarsperperson.I’dliketo

.W:Allright.IcanrecommendourspecialChinesedishes:

,ShrimpswithEggWhite,SpareribswithPepperandSalt,SteamedMandarinFish,Crisp-skinnedChicken,

.Sixdishesandonesoup,isthatallright?G:Itsoundsverynice.We’lltakethemall.W:

,sir?IrecommendyoutrytheMoutai.It’soneofthebestliquorinChina.G:OK.

.W:Anythingelse?G:No,thankyou.Task4Speaking

Usefulphrases,expressionsandsentencesusedinservingtheguestsattherestaurant.HowtooffermenuHereisourlunchmenu.Wouldyouliketoorderfromthemenu?Wouldyouliketoseethemenu?Wouldyoulikeanalacarteorsetmenu?WouldyoulikeacontinentalbreakfastoranEnglishbreakfast?Guests’responseThankyouverymuch.Yes,please.CanIseethedrinklistfirst?Iwanttoorderalacarte.Ipreferacontinentalbreakfast.Howtoorderdrinks

Wouldyoulikesomethingtodrink?Whatbrandofbeerwouldyoulike,CarlsbergorHeineken?Wouldyoucareforanaperitif?Guests’responseYes.I’dliketostartwithginandtonic.I’lltakeHeineken.I’dlikeadryvermouth.HowtoorderfoodToday’sspecialisverygood.Gilledchickenwithasparagus.Wouldyoulikeasalad?Wouldyoucareforpeppersteakorroastturkey?Guests’responseThatsoundsgood.Yes.Thankyouverymuch.I’lltakepeppersteak.Role-play.Actoutthefollowingdialogue.LiMei,awaitress,isservingacouple.Sheseatsthematatableinthecorner,andgivesthemthemenuandtakestheorders.Sheaskswhatkindofpotatoesthey’dlike.Shealsoasksthemifhe’dlikesomewine.Thecouplewanttohavealunchbytabled’hôte.Theydon’thaveareservation.Theirorderincludesonionsoup,porkchopswithpotatoes.Task5AdditionalKnow-howforTourGuides

Theperformancecriteriaforfoodordertaking

mayconcludeasfollows:Presentcustomerswiththecorrectmenu,andtranslate,ifapplicable.Giveaccurateinformationonindividualdishes,aspercustomers’requirements.Guidecustomerspolitelytoanappropriatechoice,andthenidentify,recordanddealwiththeirorder.Providecustomerswiththecorrecttableitemsforthefoodtobeservedattheappropriatetimes.Servefoodofthetype,qualityandquantityrequired,usingappropriateservicemethod.Unit3PayingBills

结账服务Task1Lead-inLookatthefollowingpicturesandtrytotalkaboutthemwithyourpartnerwiththehelpofthewordbankbelow.

MatchthewordsinWordBankAwiththoseinWordBankB.

WordBankAWordBankB

信用卡金额签名结账小费硬币收银机账单cashierbilltipscreditcardsumsignaturecoinscheckTask2Reading

Readthefollowingpassageandtrytoaccomplishtheexercises.Payingforthebillisalwaysatouchyissue.Thisisespeciallyconfusingwhenyouaredealingwithsomeonefromadifferentculture.Hereareseveraldifferentsituationstohelpyoufigureoutwhoispaying.Youaretakingagirloutthatyoulike.Inthissituation,youshouldbepreparedtopayforthebill.Sometimesthegirlwillinsistonpayingforhalf.Inthiscase,youneedtobecareful.Ifsheisveryinsistent,youshouldletherpay,butifsheonlysuggestsonceortwiceyoushouldpay.PayingfortheBillGoingoutwithafriendorcolleague.Inthissituation,youareprobablygoingtosplitthebill.However,ifhesays,"Letmetakeyouout...","It'sonme","It'smytreat","Letmegetit",or"I'llpickupthetab",theseallmeanthatyourfriendwillpayforthebill.Ifyouagreeonwhoisgoingtopayforthebillbeforethemeal,youcanstilloffertopayattheend,butyoushouldonlyofferonceortwiceandlethimpayifheinsists.Incaseyouareshortonmoney,youshouldtellthepersonthatyouaregoingouttoeatwiththatyouwillneedtoborrowmoneybeforeyougoouttoeat.Neverassumethattheywillpay.Ifsomeonetellsyouthattheywanttotreatyoubeforethemeal,thenyoushouldallowthemtopaywithoutarguingtoomuch.But,iftheysayitafterthemeal,thenyoucanbemoreinsistentandcandecideforyourself,ifyouwanttoletthempayornot.touchya.敏感的confusinga.（令人）困惑的insistenta.坚持的，迫切的twiceadv.两次，两倍colleaguen.同事splitv.分离，分开treatn.款待tabn.账单assumev.假设Exercises:

Writedownthecorrectresponsestothefollowingsituationsaccordingtothereadingmaterial.Whoisgoingtopaythebill?Dateagirlyoulike:______________

__________________Eatoutwithyourfriends:_____________________

____________Youareshortofmoney:____________________

____________Yourcolleaguewantstotreatyou:

.

Decidewhetherthefollowingstatementsaretrue(T)orfalse(F).[]Payingforthebillisespeciallyconfusingwhenyouaredealingwithsomeonefromanothernation.[]Ifyourgirlfriendsuggestsonceortwicethatshewillpayherbill,youshouldletherpay.[]"Letmetakeyouout...","It'sonme","It'smytreat","Letmegetit",or"I'llpickupthetab",meanthatyouwontpayforthebill.[]Ifyouagreeonwhoisgoingtopayforthebillbeforethemeal,youshouldlethimpay[]Ifyourmoneyisnotenough,youshouldtellthepersonthatyouaregoingouttoeatwith,sotheywillpay.Choosetheproperwordorphraseintheboxtofillintheblankineachofthefollowingsentences,changingtheformifnecessary.issueconfusingdealwithfigureoutinsistontreatpickupbeshortonassumeargue

He'stryingto_____awaytosolvetheproblem.She______avaluablefirsteditionatavillagebooksale.Thismealismy_____,soputyourmoneyaway.Heisalways______wheatwithleek.Shewasinarroganceto______shewouldwineverytime.I_______yourtakingimmediateactiontoputthisright.

Theleadershipofthemovementareinagreementonthis______.They______thecaseforhours,butnoconclusionwasmade.Herspeeches_____rather_____wit.Haveyouanyconcretethoughtsonhowto______thisdifficulty?

TranslatethefollowingsentencesintoChinese.Hereareseveraldifferentsituationstohelpyoufigureoutwhoispaying.Payingforthebillisalwaysatouchyissue.Thisisespeciallyconfusingwhenyouaredealingwithsomeonefromadifferentculture.Inthissituation,youareprobablygoingtosplitthebill.Incaseyouareshortonmoney,youshouldtellthepersonthatyouaregoingouttoeatwiththatyouwillneedtoborrowmoneybeforeyougoouttoeat.Task3Listening

Listentothefollowingshortdialoguesandfillintheblankswithmissinginformation.a.---I’dliketo.---Asyoulike,sir.b.---I’dliketo

.---Sorry,sir.Wedon’t

.c.---Thetotalwillbe

.---Hereyouare.And

.d.---Ithinkthereis

.Ididn’torderanybrandy.---Justasecond,sir.Iwillcheckit.e.---MayI

?---Pleaseprintyour

and

and

.Listentothefollowingdialogueandfillintheblankswiththemissinginformation.BeijingInternationalHotel.HenrySmithhasfinishedhisChinesemealintherestaurant.Heispayingforthedinner.WangFang:(W)Mr.Smith:(G)W:Didyou

,sir?G:Yes.TheSichuanstylefoodwassogood.Ilikespicyfood,youknow.I’ll.W:(GivethebilltoMr.Smith)Hereitis,sir.G:Whereisthepriceforthebeer?W:Forthebeer,

.G:Oh,I’msolucky.Ididn’tknowitisfree.Thankyou.W:

,sir?G:Doyou

?W:Certainly!Weaccept

andDiner’sClub.G:That’sgood.MineisMaster.Hereyouare.W:Thankyou.I’llberightback.W:(WangFangcomesbackwiththecard)Sorry,sir.

.Doyouhaveanothercard?G:Oh,sorry!Youmaytrythisone.W:(WangFangcomesbackwiththereceipt)It’sOKwiththisone.

,please?G:OK.W:Herearethereceipt.Haveaniceday.G:Thankyou!Task4Speaking

Usefulphrases,expressionsandsentencesusedinsettlingbillsfortheguestsattherestaurant.Howtoacceptcreditcards

Hereisyourbill.Howwouldyouliketopay?Didyouenjoyyourdinner?Canyougivemeyourcreditcard?Wouldyoupleasesignyournamehere?OurPOScanacceptallthemajorbankcards.Guests’responseI’llhavealookfirst.DoyouacceptAmericanExpress.Perfect!We’lltakethechecknow.Hereyouare.OK.MineisMasterCard.IftheguestswanttosignforthemealThisisyourbill,sir.Youcansignforthemealtoyourroom.Couldyoutellmeyournameandroomnumber?Pleasesignyournamehereatthebottom.Itisfivehundred,includingservicecharge.Guests’responseOK.Canyouborrowmeapointpen?MynameisJohnSmith,room1206.Surely.OK.WherecanIsignmyname?Iftheguestswanttopaybycash

Itisthreehundredandfifty-twointotal.Howwouldyouliketopay?Hereisthechange,sir.Sorry,weonlyacceptUSdollarhere.Guests’responseI’llpayincash.OK,thanks!Pleasekeepthechange.I’msorry.CanIpaybycreditcard?Role-play.Actoutthefollowingdialogue.LiMei,awaitress,afterservingacouple,bringsthebillforthemeal.Sheaskshowtheywillpaythemeal.Thecoupledecidetopayitbycreditcard.Sosheasksthemtoproducethecardandshegoestothecashier.Afewminuteslater,LiMeicomesbackwiththecardandareceipt.Shereturnsthecardandsayfarewelltothecouple.Task5AdditionalKnow-howforTourGuides

Theperformancecriteriaforpayingbill

mayconcludeasfollows:Dealcustomersinapoliteandhelpfulmanneratalltimes.Establishthecustomer’sidentityinlinewithsuitablepaymentprocedure.Enterchargesregularlyandaccuratelyagainstcustomeraccountsintheaccountsystem.Recordanyaccountadjustmentsaccuratelyagainstcustomeraccounts.Acceptcashorcreditcard,andinformcustomersoftheservicecharge.Givethechangeandreceiptsfromthecashier.Followregulationsoftheestablishmentontips.Dealwithunexpectedsituationseffectivelyandinformtheproperpersonwherenecessary.Unit4RoomService

房内用膳Task1Lead-inLookatthefollowingpicturesandtrytotalkaboutthemwithyourpartnerwiththehelpofthewordbankbelow.

MatchthewordsinWordBankAwiththoseinWordBankB.

WordBankAWordBankB

薯条早餐咖啡壶调料餐车黄油番茄酱餐具BreakfasttrolleyKetch-upTablewareBreakfastCoffeepotSeasoningButterFrenchfriesTask2Reading

Readthefollowingpassageandtrytoaccomplishtheexercises.Roomserviceistheserviceoffoodordrinksinguestroomsinhotelorotheraccommodativeestablishment,suchasmotelsorservicedapartments.Inall-suitehotelsitisoftenreferredtoas“in-suiteservice”.Hotelsareoftenjudged,asmuchasanythingelse,bythestandardoftheroomservicetheyprovide.Afive-starpropertywillbeexpectedtoprovideroomserviceforatleast18hoursoftheday,ifnotallhoursofthedayandnight,andthatservicemustatalltimesbefriendly,quickandefficient.RoomServiceMostroomserviceordersaregivenbytelephone.Thetelephoneisthereforethefirstpointofcontactwithroomservicestaffandgoodtelephonetechniqueisvitalincreatingthatallimportantfavorablefirstimpression.Thebenchmarkforafive-starhotelisnomorethanthreeringsbeforeitisanswered.Writetheorderdowncarefullyonanorderdocket,andnotforgettorecordtheroomnumber.Beflexibleandhelpfuliftheguestrequestsitemsnotonthemenu.Telltheguestapproximatelyhowlongitwilltakefortheordertobedelivered.Checkallthedetails,includingthe