《酒店 英语课件》课件-Part Three4

PartThree

Food&BeverageDepartment

Unit4:CoffeeShopLearningOutcome

Inthisunityouwilllearn:

HowtotaketheordersfromtheguestsTechniquesofcommunicationsHowtoaskaboutthepreferenceofguests

WarmUp

Doyouknowthefollowingthingsinacoffeeshop?Discusswithyourpartneraboutthenecessaryfactorswhichagoodcoffeeshopholds.Location：

2.Decoration:3.Facilities：4.Services：5.Qualityofthedrinksandfood:

Forexample:convenient，aroundthebusinessarea，nearthecinema……elegant,distinctive…..table,sofa,chair,coffeeorteasets……considerate,passionateDelicious..Speak&Drill

WordsandExpressions

browntea红茶greentea绿茶puertea普洱jasminetea菊花茶oolongtea铁观音,乌龙茶cappuccino卡布其诺（咖啡混以或加上煮过的牛奶或奶油的浓咖啡）coffeelatte拿铁咖啡blackcoffee黑咖啡whitecoffee牛奶咖啡coffeewithcreamandsugar加奶加糖的咖啡

plaincoffee纯咖啡BlueMountain蓝山咖啡mocha摩卡Viennesecoffee维也纳咖啡Irishcoffee爱尔兰咖啡decaffeinatedcoffee无咖啡因的咖啡Mesdamescoffee贵夫人咖啡espressocoffee意大利特浓coldbrewcoffee冷调咖啡acidica.酸的dilutea.稀释的，冲淡的multituden.大量，许多Episode1:

Orderingdrinks

A:waiterB(man),C(woman),D(man):guests(situation:Threeguestsareorderingdrinks,theyaskforrecommendationfromthewaiter)

A：Goodevening,sir,doyouhavereservations?B:No.Arethereanyvacantplacesforus?A：Oh,there’sonlyatablefortwo,butIcanmoveaseatforyou.Doyouthinkit’sok?B:Ok.Pleaseshowustheway.A：Pleasetakeyourseats.

HereisthemenuandmayItakeyourordernow?B:

Idon'tknowwhatIwant．I'mnotreallyadrinker．Ａ：Teaorcoffee？B：Whatdoyousuggestfortea?A：Wehavebrowntea,greentea,puertea,jasmineteaandoolongtea.Whatkindofteaswouldyoulike?我不太擅长饮酒。B：Iwilltakeacupofpuertea.Howaboutyou，Sally？C：Idon'tdrinkteaatall．Doyouservecoffee？A：Ofcourse，Ma'am．Whatkindofcoffeedoyoulike？Plainorblended?C:Blended?A:Yes,coffeewithcreamandsugar,cappuccinoisagoodchoice.C：Itsoundsinteresting．I'lltakeonecappuccino．A：Whatwouldyouliketodrink，sir？D：Well，IsupposeI’llhavetheusualtea.I’mverythirsty.A：Anysnackfordrinks，sir？

纯咖还是混合咖啡D：Whataboutcakesmadebyyourownshop？Iheartheyaregood．A：Yes.Theyarereallydelicious.HowaboutthreeBlackForestCakes?D：Allright!A：Fine．Onepuertea,onecappuccinoandoneusualtea,threeBlackForestCakes.C：Couldwehavesomefruits？A：Certainly，I'llgetyouafreshsupply．Episode2:

Recommendanewbrandofcoffee

W:WaiterG:GuestSituation:(Mr.Smithisafrequenterofthiscoffeeshop.Nowheisaskingthewaitertoorder,thewaiterrecommendsanewkindofcoffeetohimandteachhimhowtotasteit.)W:Goodafternoon,Mr.Smith!Howareyou!G:Fine!(Lookaround)Oh,goodbusiness!Butisthereanyvacantseatbythewindow?W:Yes,youknow,wealwayskeeponewindowseatforyouintheafternoon!Thisway,please----yourusualplace.G:Thankyou.Youarereallyconsiderate.En,whatwouldyourecommendfortoday?Ihavetastedmorekindsofcoffeeinyourshop,isthereanythingfresh?W:Yes,wehavepurchasedanewcoldbrewcoffee

ToddyfromAmerica.Whataboutacupofit?It’sverygood.Manyguestsgiveithighpraise.G:Coldcoffee?Idon’tlikedrinkcoldcoffee.W:Thebrewedcoldcoffeedoesn’tmeanithastobeconsumedcold.Well,itallcomesdowntothechemistryprocess;thecoldbrewedcoffeeis67%lessacidic,andsmootherthanmanyotherbrewmethods.Addboilingwater,whichdilutesitasmidgen.冷冲泡的咖啡加入滚烫的热水，将其稀释G:ButIhaveneverheardofitbefore.W:Seldomcoffeehousesareallowedtosalethiskindofcoffeebutsomespecialtycoffeestores.Itisnoteasyforustogetthisexclusiveright.G:Soundsgood,ok,givemeacupofit.W:Thankyou.Wouldyoulikeanyrefreshment?G:No,thankyou!W:Rightaway.(Presentingacupofcoffeetotheguest)独家售卖权W:ThisisyourcupofToddybrewedcoldcoffee.CouldItellyousomethingaboutit?G:Sure,please.W:Thecoldbrewcoffeecomesoutverystrong.Ihaveheardotherguestssayasstrongasespresso.Butthelackofacidityandbitternessmakesitmucheasiertodrinkthanespresso,butforespressolovers,itreallyisn’tthesame.Thereareamultitudeofusesforcoldbrewcoffee.Whendrinking,youcanpouritoverice,orinablender.Itisperfectforanicedcoffeeoranykindofblendedcoffeedrink.Wouldyouliketotasteit?G:Excellent!Thanksforyourrecommendation.W:You’rewelcome!Andenjoyyourcoffeeplease!缺乏酸味和苦味A.Completethefollowingdialogue:(Twoguestscameintoacoffeeshop,awaiteristakingtheorderfromthem)W:Goodmorningmadam.WhatcanIgetyou?Jenny:____________________________我要一杯咖啡。W:Whatkindofcoffeedoyouprefer?Jenny:___________________________你们都有什么？W:Wellwehaveespresso,cappuccino,latte,skinnylatteoramericano.I’dlikeacoffeeplease.

Whathaveyougot?

Jenny:Goodnessme!Whatachoice!IthinkI’llhaveacappuccinoplease。W:Hereyouare._____________________________砂糖就在那边。(Thewaitersaidtoanotherguest)W：________________________________你想喝点什么？Ling:Doyouhaveanyteas?W:Ofcoursewehavelotsofteas?You’llfindthesugarjustoverthere.Wouldyoulikesomethingtodrink?Jenny:_________________________你给推荐一种吧？W:_____________________________你看绿茶或茉莉花茶，怎么样？Jenny:What’sthisone?W:That’sOolongtea–it’saCantonesetea.Jenny:Ok,____________________好吧，我想试试。Whatdoyourecommend?Whataboutagreenteaorperhapsajasminetea?Ok,I’lltrythat.B.Role-play:

Scene1:Guest:Youareacouplecomingtothecoffeehouse.Youwanttositbythethirdfloorwindowtohaveaniceview.Butthetablehasbeenbooked.Youreallywanttodineatthattablebecauseit’stheplacewhereyoumetforthefirsttime.Waiter:Yougreettheguests.Youwanttomakeaarrangementfortheguestsaccordingtotheirrequirement.Youshouldexplainthesituationtotheguestsandfindasuitableplaceforthem.

Scene2:Guest:Youareaclerkfromanearbycompany.Itisnoon,youcallthereceptionistofacoffeeshoptoask20taking-outcoffee.Thereare10cupswithsugar,otherswithout.Youaskthemtosendthecoffeeimmediately.Receptionist:YouanswertheguestintheCafé.Youmakeapologytotheguestandtellhimthatit’speaktimefortheshopandthewaitersareallbusynow.Youaskhimwhetheryoucansendthecoffeein30minutes.Buttheguestisangry,soyougivehimtwofreecups.C.Discussion:

Ifyouareacoffeeshopstaff,whatshouldyoutakeintoconsiderationingivingtheservicesinacoffeeshop?Discussyouropinionswithyourpartner.Thefollowingpointscanbenotedforyourreference..Basicpointsforyourreference:BeprofessionalBepoliteandhelpfulBeconsiderateBecommunicativeBegoodatrecommendingBecarefulRead&ActWordsandPhrasesTurkisha.

土耳其的Arabica.

阿拉伯的Ethiopian.

埃塞俄比亚Originatev.

产生suppressvt.

镇压，平定，抑制scandalousa.

造谣中伤的disaffecteda.

不满的，不忠的flockn.（群）人，畜，禽levelern.

平等主义者，平均主义者gazetten.

报纸stockjobbern.[英]股票（或证券）经纪人spaten.

大量，一大批linealadj.

直系的espresson.（蒸汽加压煮出的）浓咖啡fomentv.

煽动，助长CoffeeandCoffeeShopTheword“coffee”enteredEnglishin1598viaItaliancaffè,viaTurkishkahve,fromArabicqahwah.Itsultimateoriginisuncertain,therebeingseverallegendaryaccountsoftheoriginofthedrink.OnepossibleexplanationistheKaffaregioninEthiopia,wheretheplantoriginated.土耳其人称咖啡为黑酒，把这种饮料称为科非（Kahve）,意指提神饮料，阿拉伯语中的科发(Qahwah)，原指葡萄酒，后却转化成咖啡语源的另一由来。咖啡的诞生地为埃塞俄比亚的咖发（Kaffa）,至于咖啡这个名称则是源自于阿拉伯语

“Qahwah”-意即植物饮料.后来咖啡流传到世界各地,就采用其来源地

“KAFFA”命名,直到十八世纪才正式以

“coffee”命名.

Coffeeshop,orcafésharessomeofthecharacteristicsofabar,andsomeofthecharacteristicsofarestaurant.Asthenamesuggests,coffeehousesfocusonprovidingcoffeeandteaaswellaslightsnacks.Insomecountries,cafésmaymorecloselyresemblerestaurants,offeringarangeofhotmeals,andpossiblybeinglicensedtoservealcohol.取得售卖酒类的许可证CoffeehousesfirstbecamepopularinEuropeupontheintroductionofcoffeeinthe17thcentury.ThefirstLondoncoffeehouseopenedinCornhillin1652;Bostonhaditsfirstin1670,andParisin1671.ThoughCharlesIIlatertriedtosuppressthemas“placeswherethedisaffectedmet,andspreadscandalousreportsconcerningtheconductofHisMajestyandhisMinisters”(acriticismthatwasaccurate--boththeFrenchandAmericanrevolutionswerelargelyplottedincoffeehouses),thepublicflockedtothem.Theyweregreatsociallevelers,opentoall(except,generally,women),andasaresultassociatedwithequalityandrepublicanism.政治上不满的，叛离的诽谤性的Moregenerally,coffeehousesbecamemeetingplaceswherebusinesscouldbecarriedon,newsexchangedandthegazettesread.By1739therewere551coffeehousesinLondon,includingmeetingplacesforToriesandWhigs,peopleoffashionorthe“cits”oftheoldcitycenter.Coffeehouseswereknownasgatheringplacesforstockjobber,merchantsandlawyers,booksellersandauthors.公报市民ThecurrentspateofchaincoffeeshopssuchasStarbucks,Peet’s,Seattle’sBestCoffee.TheCoffeeBeanandSecondCuphaveaclearlinealdescentfromtheespressoandpastrycenteredItaliancoffeehousesoftheItalian-AmericanimmigrantcommunitiesinthemajorUScities,notablyNewYorkCity’sLittleItalyandGreenwichVillage,Boston’sNorthEnd,andSanFrancisco’sNorthBeach.大量，许多星巴克，皮氏咖啡Thecontemporarycoffeehouseisjustthelatestexampleofadrinkingestablishment---bars,tavernsandsodashopshavealsoservedthispurposemoreorless---asthecenterforculturalexchangeinaparticularcommunity,andoftenfomentingsocialorculturechange.激起,煽动(麻烦等)Afterseveralcenturiesofdevelopment,acoffeehouseisnotonlyaplacetohaveacupofcoffee,butasymbolofalifestyle,alandmarkforcertainsocialgroup.Nomatteryoulikeitornot,let’sjustenjoyacupofcoffee!A.ReadthepassageandthenmarkthefollowingstatementsT(True)orF(False):1.()Coffeeshop,orcafésharessomeofthecharacteristicsofabar,butisdifferentfromarestaurant.2.()CharlesIIdidn’tthinkthecoffeeculturewasacceptableathistime.3.()Americancoffeeshopsarealsooftenconnectedwithcomics,bands,andwilloftenhavethemplayingintheirshops.

F

T

T4.()ChaincoffeeshopshavetheiroriginfromItalianswhocametoUSasimmigrants.5.()Coffeehouseislikebars,tavernsandsodashopsasthecenterforculturalexchangeinaparticularcommunity.

F

TB.Answerthefollowingquestionsaccordingtothepassage:1.Whatdoesacoffeeshopmainlysupply?

2.WhendidthefirstcoffeeshopbecomepopularinEurope?

Coffeehousesfocusonprovidingcoffeeandteaaswellaslightsnacks.

CoffeehousesfirstbecamepopularinEuropeupontheintroductionofcoffeeinthe17thcentury.3.Whyissaidthecoffeehousesweretheplacesforsocialandpoliticalgatherings?4.Whatisthefeatureofthecontemporarycoffeehouse?Coffeehousesarethecentersforculturalexchangeinaparticularcommunity,andoftenfomentingsocialorculturechange.Thecontemporarycoffeehouseisjustadrinkingestablishment.GroupWork

“Whatwillmycoffeeshoplooklike?”Directions:Workingroupstomakeacoffeeshopofyour“own”style.Step1

Dividetheclassintoseveralgroups.Step2Askeachgrouptodecideontheirownarrangementoftheircoffeeshopindetail.Eachgroupissupposedtomakeitsdesignorplansoastocreatea“real”coffeeshop.Groupmembersshouldtrytheirbesttoreachareasonablearrangement.Step3After15minutes,inviterepresentativesfromallgroupstoreporttheirplanordesignandpresenttheirreasonsforit.Step4Closebyaskingallgroupstostatetheircommentstothearrangement.StyleoftheshopTheme:romantic,plainorluxuryFurniture:westernoreasternDecorations:paintings,flowers………

Equipment:tables,coffeepot,coffeecup,papertowel……..AssociatedEventsMonthlymeetingforABCcompanyEverysecondandfourthFridayofthemonth:HostingcomedyEveryMondaynight:theSongwriter’sNightHotdrinksColddrinksFooditemsEspressoMacchiatoMochaBreveTeaCoffeeofthedayChaiLatteHotChocolateFrozenFrappeIceLatteIcedMoch