民航运输服务饶梦婷61课件

民航运输服务主讲人

饶梦婷主讲：

饶梦婷Lecturer:RaoMengtingIn-flightMeals飞机餐Masterkeysentencesofofferingmealsontheflight

Learnhowtohelppassengersordermealsontheflight.

Beawarethatspecialpeoplehavespecialeatinghabits.

KeypointdifficultpointTeachingObjectives——YiShu亦舒是关于我们怎样做事的知识，即经验型信息，如技术、技巧、工艺、方法等。Oneman’smeatisanotherman’spoison甲之蜜糖，乙之砒霜SEERVServefoodsElseneededRequesttraysExpressyourwishesValueaskedHowcanweSERVEin-flightmeals?Wordsandexpressions

vegetarian

[ˌvedʒəˈteəriən]

n.adj.素食者；素的

offer

[ˈɒfə(r)]

v.提供；给予

passenger[ˈpæsɪndʒə(r)]n.

乘客tray[treɪ]n.托盘

enjoy

[ɪnˈdʒɔɪ]

v.

享受delicious[dɪˈlɪʃəs]adj.

美味的

in-flight

[ˌɪnˈflaɪt]adj.在飞行中的else[els]adj.其他

LadiesandGentlemen,

Wewillnowservein-flightmealsandbeverages.Ouraircraftis

expectedtoarriveatBeijinginternationalairportat2p.m.Wewillservedinneragain2hoursandahalfbeforelanding.Inthemeantime,wewillprovideyouwithinformationabout

allergensofonboardmeals.Ifyou

needsuchinformation,pleasecontacttheflightattendant.

Hopethatyouenjoyourin-flightmealservice!Thankyou!Announcement:In-flightMealService机餐服务GiveItaTryLookatthespecialin-flightmeals.Thenfillintheblanksandaskandanswerthequestionswithyourpartner.InfantMealChildren’sMealVegetarianMealHinduMealMuslimMealOfferspecialmeals

提供特殊餐食FlightAttendant:Whatwouldyouliketohave?Passenger1:I’mwithachild.Iwouldliketohavea____________________.Passenger2:Iamwithmy2-year-oldbaby.Iwouldliketohavean__________________.Passenger3:Iamavegetarian.Iwouldliketohavea___________________.Passenger4:IamfromIndia.Iwouldliketohavea__________________.Passenger5:IamaMuslim.Iwouldliketohavea_________________.children’smealinfantmealvegetarianmealHindumealMuslimmealFoodandDrinksnoodleswithbeefricewithchickenFoodandDrinksbeerwineFoodandDrinksjuicecoffeeFoodandDrinksdessertS:Servefoods

提供餐食你们需要哪种飞机餐？我们有鸡

肉、米饭和意面。Whatwouldlikeforyourin-flightmeal?

Wehavechickenandriceorpasta.We’dlikechickenandrice,please.请给我们鸡肉、米饭。您想要鸡肉还是鱼肉呢？Wouldyoulikethechickenorthefish?

请给我鸡肉吧。I’lltakethechicken,please.S:Servefoods

提供餐食你们需要喝点什么吗？Wouldyoulikeanythingtodrinkwiththat?请给我一杯柠檬汁。您要喝点什么吗？是的，请给我一杯可乐。Yes,I’llhaveacoke,please.Yes,I’llhave

aglassof

lemonade,please.AndcanIgetyousomethingtodrink?E:Elseneeded其他需求还有什么需要我为您效劳的吗？不用，谢谢啦。IsthereanythingthatIcangetyou?No,thankyou.offermealsofferdrinksoffersomethingelseWouldyoulikethechickenorthefish?您想要鸡肉还是鱼肉呢？Wouldyoulikeanythingtodrinkwiththat?您需要喝点什么吗？IsthereanythingthatIcangetyou?还有什么需要我为您效劳的吗？Listentothedialogue.Thenanswerthefollowingquestions.1.Whatdoesthecabincrewwanttoknow?____________________________________________________________________________________2.Whatwillthecabincrewtakeaway?_______________________________________________________

3.

Didthepassengerenjoyhismeal?___________________________________________Thecabincrewwantstoknowifthepassengerhasfinishedhismeal.Thecabincrewwilltakeawaythemealtray.Yes,hedid.TakemealtraysR:Requesttrays询问餐盘您用完餐了吗？是的，吃好了先生，可以收掉您的餐盘吗？Haveyoufinishedyourmeal?Yes,I’mfinished.MayItakeyourmealtray,sir?R:Requesttrays询问餐盘打扰了，我现在可以收拾您的桌子吗？Excuseme.mayIcleanupyourtablenow?V:Valueasked

请求评价味道怎么样？味道很不错。

Howisyourmeal?Itwasdelicious.E:Expressyourwishes表达祝福希望您

用餐愉快。噢,谢谢你。Ihopeyouenjoyedyourmeal.Oh,thankyou.SEERVServefoods提供食物Elseneeded其他需求Requesttrays询问餐盘Expressyourwishes表达祝福Valueasked请求评价HowcanweSERVEin-flightmeals?

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希望您用餐愉快。Ihopeyouenjoyedyourmeal.4您想要鸡肉还是鱼肉呢？Wouldyoulikethechickenorthefish?你们需要哪种飞机餐？我们有鸡肉、米饭和意面。

Whatwouldlikeforyourin-flightmeal?Wehavechickenandriceorpasta.打扰了，我现在可以收拾您的桌子吗？Excuseme.mayIcleanupyourtablenow?你们需要喝点什么吗？Wouldyoulikeanythingtodrinkwiththat?还有什么需要我为您效劳的吗？IsthereanythingthatIcangetyou?先生，可以收掉您的餐盘吗？MayItakeyour