【谷歌】2024人工智能短跑选手AISprinters捕捉新兴市场AI经济机遇报告

Google

April2024

AISprinters

CapturingtheeconomicopportunityofAIinemergingmarkets

ADigitalSprintersreport

Executivesummary

ArtificialIntelligence(AI)hassignificantpotentialtodriveeconomicgrowthandunleashnewformsofeconomicopportunityinemergingmarkets.

Throughitscapacitytoassist,complement,empower,andinspire,AI

offersnewwaystoaddresssomeoftheworld’smostpressingeconomicchallengesandpresentsaonce-in-a-generationopportunitytoimprovethewayspeoplelive,work,andlearnacrossallsectorsandinallcountries.

WhilesomeanalystsanticipatethatemergingmarketswilladoptAI

moreslowlyandbenefitfromitlessoverthenextdecadethanwealthiercountries,therearegoodreasonstobelievethesemarketscanexceedtheseexpectationsiftheyhavetherightenablersinplace.Thispotentialisreflectedin

recentsurveys

thatshowthatpopulationsinemerging

marketsaremoreoptimisticaboutAI’seconomicimpactthanthose

inEuropeortheUnitedStates(US):over71%ofthosesurveyedin

emergingmarketssaidthatAIalreadyhasapositiveimpactonaccesstoinformation,health,educationandwork(comparedwithlessthan56%inEuropeandlessthan51%intheUS).

OurreportdemonstratesAI’stransformativepotentialwithinemergingmarkets.Throughexaminingninediversestakeholdergroups,from

farmerstodigitalstartups,weprovidereal-lifecasestudiesthatillu-minatehowAIcandriveprogress.OurfindingssuggestthatemergingmarketscanrealizesignificantbenefitsfromstrategicallyadoptingAItechnologiesacrossvarioussectors.

71%

ofthosesurveyedinemergingmarketssaidthatAIalreadyhasapositiveimpactonaccesstoinformation,health,

educationandwork

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets2

ExecutiveSummary

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets3

FromDigitalSprinterstoAISprinters

The

DigitalSprintersreport

publishedbyGooglein2020establishedaframeworkforpolicymakerstoharnesstheeconomicpotentialofdigitaltechnologies.ThatframeworkisevenmorerelevanttodayascountriesseektoparticipateintheAItransformation.BecominganAISprinter—acountrythatharnessesAItoaccelerateeconomic

development—requiresbothwidespreadAIadoptionandadapta-tiontolocalneeds.Arobustdigitalfoundationiscrucial,andthefourDigitalSprinterspillarsofferaroadmapforbuildingit:

•Infrastructure:

Investinginhigh-speed,reliabledigitalconnectivityandsecure,environmentallysustainabledatacenterswhichtogetherformthebackboneofAIdevelopmentanddeployment.

•People:

PreparingpeopleacrossallcommunitiesfortheAI-driveneconomythrougheducationandskillsdevelopment.

•Technologicalinnovation:

Promotingtheresearch,development,andadoptionofAItechnologiestoaddresslocalchallenges.

•Enablingpolicies:

AdvancingpoliciesthatfosterathrivingAIecosystemtohelpAIresearchersandinnovatorsconvertideasanddataintonewdiscoveries,products,andservices.

ExecutiveSummary

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets4

FourgamechangerscouldaccelerateAIintegrationinemergingmarkets:Eachofthesepillarsentailsabroadrangeofpublic-privateactions,butthisreportfocusesonfourgamechangingideas:

Infrastructure:

100%Adoptionofcloud-firstpolicies.

Cloudcomputingisthegatewaythroughwhich

businessesandgovernmentscanharnessthepowerofAI.Italsoprovidesahostofbenefitsforcompa-niesseekingtocompeteintheglobaleconomybydemocratizingaccesstocutting-edgetechnologies.Inadditiontoboostinggovernmentefficiencyandimprovingservicedelivery,“CloudFirst”initiativesthatprioritizetheadoptionofcloudsolutionsovertraditionalITsystemscancatalyzeprivatesector

useofAItoolsonthecloudbyprovidingasignaltodomesticfirms.

People:

NationalAIskillinitiatives.

TofullyleveragethepotentialofAI,governments

mustinvestinAIeducationandtraining.BuildinganAI-readyworkforcecallsforacollaborative,soci-

ety-wideeffortinvolvinggovernment,theprivate

sector,andeducationalinstitutionsaimedatbuildingthreelevelsofAIfluency:AILearnerswithbasicAIliteracy;AIImplementers,whouseandadaptAItoolsatwork;andAIInnovators,whocanhelptoshape

howthetechnologyevolvesusingdeeptechnicalexpertise.

Technologicalinnovation:

ModernizingnationaldatasystemsfortheAIera.

High-qualitydatasetsareessentialfortrainingeffec-tiveAImodelsthatminimizebiasandcanbetailoredtomeetspecificneeds.Despitetheexplosivegrowthofdata,manycountrieslackthepolicies,institutions,andframeworksneededtounlockitsfullpotential.

TorealizethebenefitsofAI,governmentsshould

prioritizeinitiativesthatencouragedatasharing

acrossagencies,embraceopendataprinciples,facil-itatetrustedcross-borderdataflows,andinvestinarobustdatainfrastructure.

Enablingpolicies:

Promotinginnovation&deploymentthroughenablingregulation.

Policymakersmustfocusnotonlyontheharmstheywanttoavoid,butonthepotentialtheywantto

achieve.FouruniversalpoliciesthatpolicymakerscanpursuetoensureAIiswidelyandinclusivelydeployedare(1)ensurethatregulatorsaretakingarisk-basedandproportionalapproachtoregulationofAIprod-uctsandservices;(2)maintainprivacyandcopyrightframeworksthatenableuseofpubliclyavailable

informationwhilerespectinglegitimaterights;(3)

supportandcontributetothedevelopmentofinter-nationaltechnicalstandardsforAI,andandpromoterecognitionofthesestandardsbyindustryand

regulators;and(4)adoptandimplementanationalAIstrategyfocusedonharnessingAItoachievemajorpublicobjectives.

ExecutiveSummary

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets5

Emergingmarketsareadiversegroupofcountriesatdifferentstagesontheirdigitaltransformationjourney.Whilesomeoftheinitiativesproposedheremayseemambitiousforthoseatearlierstages,theymayserveasusefulgoalsforgovernmentstotargetastheirdigital

economiesevolve.Regionalinstitutionsandmultilateraldevelopmentbankshaveacrucialroletoplayinprovidingthenecessarysupportandexpertisetoensurenocountryisleftbehindinachievingtheselong-termobjectives.

RealizingAI’spotentialrequiresanewmindsetthatseekstodriveprog-ressthroughresponsible,inclusive,andcollaborativeAIdevelopment.Bystrengtheningdigitalinfrastructure,buildingessentialskills,leveragingdatatosolvelocalchallenges,andfosteringapolicyenvironmentthat

fuelsinnovation,theseinitiativeslaythegroundworkforemergingmar-ketstothriveintheAIera,ensuringthatthebenefitsofthisremarkabletechnologyaresharedwidely.

01

Foreward:

TheAIopportunityforemergingmarkets

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets6

01–Forward:TheAIopportunityforemergingmarkets

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets7

Thecombinedforcesoftechnology

andtradehavehelpedto

liftoverone

billionpeopleoutofextremepoverty

inthelastthirtyyears—adevelop-mentunparallelledinhumanhistory.

Today,drivenbyrecentadvancementsinartificial

intelligence(AI),westandatthethresholdofanewtechnologicalerathatcouldhaveasimilarlyprofoundimpact.Accordingto

GoldmanSachs

,AIcouldboostgloballaborproductivityby1.4%andincreaseglobalGDPby7%overatenyearperiod.

AIhasallthe

hallmarksofageneral-purposetech-

nology

,includingbroadapplicability,largepotentialspillovers,andacapacitytocontinuouslyimprove.Assuch,itpresentsaonce-in-a-generationopportu-nitytoimprovethewayspeoplelive,work,andlearnacrossallsectorsandinallcountries.

Some

analysts

anticipatethatemergingmarketswilladoptAImoreslowlyandbenefitfromitlessoverthenextdecadethanwealthiercountriessinceasmallershareoftheirworkersareengagedinjobsthatare

amenabletoAIaugmentation.Buttherearegood

reasonstobelievethesemarketscanexceedtheseexpectationsiftheyhavetherightenablersinplace.Thispotentialisreflectedin

recentsurveys

that

showthatpopulationsinemergingmarketsaremoreoptimisticaboutAI’seconomicimpactthanthoseinEuropeortheUS.

ThereareseveralfactorsthatcouldenabletherapidadoptionofAIinemergingmarkets:

1.Young,digitallysavvypopulation.

Emergingmarketstendtobeyoung(e.g.lower-andmiddle-incomecountrieshavea

median

ageof26

whilehigher-incomecountriestendtobearound40)andincreasinglywell-connectedandtechsavvy.AIisthefirstmajortechnology

tobelaunchedatatimewhen

moreinternetand

mobilephoneusersliveinlow-andlower-middle

incomecountriesthaninrichones

.Andwhile

moreneedstobedonetoconnecttheroughly33%oftheworldthatremainsunconnected,

themassivestrides

madeinalmostdoubling

globalinternetaccess

overthelastdecadehavecreated

digitallynativepopulations

inmany

emergingmarketswellpositionedtoadoptandinnovatewithnewAItools.

2.Anopportunitytoovercomelegacyinfrastructureandregulatorygaps.

Emergingmarketstendtobelessburdenedby

legacyinfrastructureandregulationsthatcan

impedetheabilitytoadopt,experiment,and

iteratewithAItechnologies—makingitpoten-tiallyeasiertoleapfrogoratleastaccelerate

stagesoftechnologydeployment.Justasmobilemoneyspreadinareaswithlimitedtraditional

bankinginfrastructure(includinginsub-Sa-

haranAfricawhere

33%ofadultshadamobile

moneyaccountby2021

),AIhasthepotentialtobroadenthereachofessentialservicesthathavebeendifficulttoscaleinthepastduetolackof

resourcesandexpertise.

3.Lowbarrierstousage.

GenerativeAIandlargelanguagemodels(LLMs)alsohaveinherentfeaturesthatcouldhelpfacili-tatewidespreadadoption.Crucially,theabilityforuserstointeractwithcomputersusingordinary

01–Forward:TheAIopportunityforemergingmarkets

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets8

languagebreaksdownthebarrieroftechnical

expertise,makingAIaccessibletoabroader

population.Atthesametime,AIapplicationslikeGoogleTranslate,alsoavailableoffline,allow

usersto

translateintoandoutofanincreasing

numberoflanguages

,breakingdownlanguagebarriersandincreasingopportunitiesforsynthe-sizinglocalandglobalknowledge.

4.AI’sinherentflexibility.

AI’sadaptabilityallowsittobetrainedonavari-etyoftasksandproblems,leadingtoremarkableproficiencyindiversefields.Inthisway,

AIcan

democratizeaccesstoexpertise

previouslylim-itedtothosewithmoreexperienceorspecializedtraining.Takentogether,thesefeaturesgiveAImoreextensivepotentialusesthanpreviousdig-italtechnologies.AndAIfoundationmodelslike

GeminiNano

thataredevelopedtorundirectlyonamobiledevicecouldfurtherexpandaccesstoknowledgeandAI-poweredcapabilities.

AIcanboostdevelopmentinmyriadways

Despitetheirdiversity,emergingmarketsoften

confrontacommonsetofchallengesdistinctfromthosefacedbyadvancedeconomies.Theseincludeunevenaccesstoessentialpublicservicessuch

ashealthcareandeducation,alackofexpertiseinadvancedtechnologies,andtheurgentneed

togenerateemploymentforgrowingpopulations.Furthermore,emergingmarketsdisproportionatelyexperiencetheadverseeffectsofclimatechange.

AIoffersapotentiallytransformativetoolfor

emergingmarketstohelpmeetthesecomplexchal-lengesandaccelerateglobaleffortstoachieveeachoftheUN’s17SustainableDevelopmentGoals.Wherelimitationsinresourcesandspecializedexpertise

hinderthedeliveryofpublicserviceslikehealth

andeducation,AIpromisestoamplifythecapacityofexistingworkforcesbyabsorbing,adapting,and

disseminatingexpertknowledge.Forinstance,in

Kenya,

AI-enhancedultrasounddevices

simplify

diagnosticsandprovidecrucialhealthinformation,allowingindividualswithoutdeepmedicaltrainingtooffertimelycareusinghandheldprobes.

Asemergingmarketsbearthebruntofclimate

changeandrelatednaturaldisasters,theyhavemuchtogainfromAI-drivensolutionsthatimprove

disaster

prediction

,preparedness,andresponsesystems,

including

wildfiredetection

.Crucially,AI’simpact

extendsbeyondcrisismanagement.Arecentstudysuggests

AIcouldslashglobalgreenhousegas(GHG)

emissionsby5-10%by2030

—areductionmatchingtheEuropeanUnion’sannualoutput—potentially

revitalizinggreeneconomiesworldwide.

AI’seconomicpotentialhingesonitsabilitytoaccel-eratetheprocessofinnovationandenhancelabor

productivity.Byanalyzingvastdatasets,identifyingpatternsinvisibletohumans,andsimulatingcomplexscenarios,AIcandrivebreakthroughsinfields

rangingfrommedicinetomaterialsscience(see

DepartmentofEnergy,

Wangetal,Nature

,and

The

RoyalSociety

).Thesediscoveriescanhelplaythegroundworkforthedevelopmentofnewproducts,processes,andentireindustriesthatfueleconomicgrowthandimprovehumanwelfare.

Beyondfuelingcutting-edgeresearch,AIalsoofferspracticalbenefitsbyautomatingandstreamlining

tasks,leadingtosignificantefficiencygainsacrossnumeroussectorsregardlessofacountry’slevelofdevelopment.WhileearlyresearchonAI’seconomicimpacthascenteredonknowledge-basedwork

inadvancedeconomies,itspotentialtoincrease

productivityappearstobefar-reaching.AItoolscanbenefitawiderangeofoccupations(e.g.

developers

,

callcenteremployees

,

financialanalysts

and

radiol-

ogists

),andbusinessfunctions(e.g.sales,logistics,andoperations)aroundtheworld.

01–Forward:TheAIopportunityforemergingmarkets

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets9

AI’simpactonproductivitywillunfolddifferentlyinemergingmarketscomparedtoadvancedecono-

mies.Duetotheconcentrationoftheirworkforce

insectorslikeagriculture,whicharelessproneto

automation,andfewerknowledgeworkers,emergingmarketsarelikelylesspronetoAI-drivenjobdisrup-tions.Atthesametime,

IMFresearch

suggeststhatthesesamefactorscouldhinderAIadoptionandtheassociatedproductivitysurge.

Asaconsequence,inmostemergingmarkets

concernsaboutpotentialjobdisruptionarelikelytobesupersededbythestrategicimperativeoflever-agingAI.Aseconomist

DanielBjorkegrennotes

,forlowerincomecountries,“thebigquestionisnothowAIwillaffectmillionsofemployedpeoplebuthowwillbillionsofpeopleemployAI.”

Inthepast,harnessingthepowerofcutting-edgetechnologyforproductivitygainsrequiredsubstan-tialinvestmentorin-housetechnicalexpertise.Butwiththeincreasingaccessibilityofcloud-basedAI

solutions,companiesinallsectorsandofvirtuallyallsizescannowtapintothesameadvancedproduc-tion,distribution,andmarketanalysistoolsonce

reservedfortheworld’slargestcorporations.Forthatreason,theintegrationofAIislikelytobecomeastrategicimperativeforfirmsacrosstheglobe

seekingtoestablishacompetitiveadvantage.

ThecorollarytoAI’simmenseeconomicpotentialistheriskcompaniesandcountriesfaceinfallingbehindmoreinnovativecompetitorsiftheylag

inadoption—whichiswhyadegreeofurgency

isneededonthepartofpolicymakers.Uneven

adoptionofAIcouldlimitthepotentialforbroad

productivitygainsandstifleeconomicgrowth.Toensurewidespreadbenefits,policymakersshouldworktoprepareallsectors,especiallytraditionalindustries,toadoptproductivity-enhancingAI.Thismeansinvestingindigitalinfrastructure,building

essentialskills,usingdatatoaddresslocalneeds,andcreatingpoliciesthatdriveinnovation.

Aswehavelearnedfrompriorwavesoftechnology,achievingAI’spromisedbenefitswillnothappen

automatically.Itrequiresresponsibleinnovationandan

affirmativepolicyagenda

thatfostersAI’smostproductiveuses.Itwillalsorequirecollaboration

betweengovernments,industry,civilsociety,andacademiaonaglobalscale.Crucially,emergingmarketsmustplayanactiveroleinshapingAI’s

developmenttoensureitalignswiththeiruniqueneedsandpriorities.

WenextexplorehowAIapplicationscanunlock

newopportunitiesforninestakeholdergroups

thatplayanimportantroleindrivingthegrowthofemergingmarkets.

02

Fromempowering

farmersto

superchargingstartups:

LeveragingAI

inemergingmarkets

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets10

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets11

02–Fromempoweringfarmerstosuperchargingstartups:LeveragingAIinemergingmarkets

AIhasthepotentialtomakeindustriesmorecompetitive,boostproductivity,andpropeleconomicgrowth

inemergingmarkets.Businessesandworkersalikestandtobenefitfrom

AI’scapacitytofosterinnovation,

streamlineoperations,andcreatenewmarketopportunities.

BelowweexamineAI’spotentialimpact,looking

acrossnineeconomicstakeholdergroups.

Governmentshaveagreatroletoplayindriving

AIadoption.Fromsmall-scalefarmersoptimizing

cropyieldswithAI-driveninsightstomanufacturersboostingefficiencythroughAI-enabledpredictivemaintenance,thetechnologydemonstratesremark-ableversatility.AIcanempowercontentcreators

toovercomelanguagehurdlestoreachbroader

audiences,whilesimultaneouslyactingasacatalystforinnovationamongtechstartupsstrivingfora

competitiveedge.AI’sabilitytoadaptacrossdiverseindustriesunderscoresitsbroadpotentialasaforceforeconomicgrowth.

Table1providesasnapshotoftheuniquebenefitsthatAIcanprovideacrossdifferentsectors.Therestofthissectionchartsthesebenefitsinmoredepthforeachsector,outliningspecificusecasesthat

enablegrowthandsomesuccessstoriesofapplica-tionsavailabletoday.

02–Fromempoweringfarmerstosuperchargingstartups:LeveragingAIinemergingmarkets

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets12

Table1

ThebenefitsofAIforaselectionofninestakeholdergroups

Stakeholders

ExamplesofBenefitsandUses

Enhancinginnovationandcreativity

Automatingrepetitivetasksandimprovingproductivity

Optimizingsupplychainsandnon-repetitive

operations

Expandingintonew

marketsandcustomers

Government

Responsibleformeeting

citizens’needsandsteeringtheeconomy

Easinginteragency

cooperationtoservecitizens

GainingnewinsightsusingAItoshapepublicservices

offeringsandinformnationalprioritiesineducation,

healthcare,andclimate

SurfacingrelevantinformationSupportingcitizenrywith

navigatingthegovernmentservices

Reducingwaittimefor

governmentservices,

eliminatetheneedforin-personvisitsto

governmentoffices

Personalizinggovernmentservicesfordifferent

categoriesofpopulation

Startups

Driversofinnovationandjobcreation

LeveraginggenerativeAIforproductideationand

innovation

Runningsimulationsforproducttesting

Automatingcustomer-and

investor-relatedengagements

Analyzingcustomerdatafornewmarketexpansion

SMBs

Largestgroupofemplyersinmosteconomies

Adoptingnewsoftwaresolutionsaidedby

AI-powered,user-friendlytoolsthatrequirenoorlittlecodingexpertise

StreamliningworkflowsandimprovinganalysiswithAItoolsinwordprocessorandspreadsheetapplications

Analyzingsupplychaindatatooptimizeprocessesandreduceassociatedcosts

Receivinginsightonusersinnewmarketstopersonalizeproductofferingsbasedontargetmarkets

Exporters

Strongdriversofeconomic

growthforemergingmarkets

Generatingnovelrouting

solutionstoaddresslogisticalinefficiencies

Automatingfillingof

trade-relatedadministrationpapers

Automatingresponsesto

queriesondeliveryoptionsordeliverystatusofgoods

Forecastingdemantrendsfornewmarketstodrivedown

inventorycosts

Contentcreation

Up-and-comingmarketmovers

Loweringtheentrybarriersfornewcomerswith

AI-generatedcontentandimagery

Automatingtaskslikeediting,scheduling,andtranscribing

Simplifyingmarketingandplanningcontentcalendar

Providingtranslationsupportfornewmarketexpansion

Agriculture

Contributeslargestshareofemploymentinmost

emergingmarkets

Developingdynamicsolutionsinresponsetounprecedentedclimatepatterns

Automatingsoilandweathermonitoring

Generatingactionable

insightsoncropmanagement

Identifyingnewcropsand

moreclimate-resilientsupply

Naturalresources

Cornerstoneofeconomicgrowth

Analyzinggeographicaldatatodiscovernewdeposits,

minimizeinvestmentand

biodiversityimpacts

Boostingefficiencyofexistingwells/deposits

Automatingmanualtaskswithsmartmachinery

Monitoringequipmentfailuresandflaggingsupplychain

disruptions

Forecastingdemandtrendsfornewmarketstodevelopresilientsupplychains

Manufacturing

Keycontributorofgrowthandpovertyreduction

Developingsolutionsfor

circulareconomytominimizewasteandcreatenew

productsforlocalmarkets

Offeringrapidaccurate

qualityinspectionsand

predictivemaintenancetoincreaselifespanofassets

Managinginternalresourcingneeds

Analyzingmarketdata,

customerfeedback,and

competitorofferingsto

developresilientsupply

chainsandimproveproducts

Services

Thefastestgrowingsectorinthepastfewdecades

Improvinganalysisof

customerdataforserviceinnovation

Assistingwithcapitalandriskmanagement

Simplifyingthepaymentandservicedeliveryforthe

customers

CombiningAI-enabled

analyticswithdigital

marketingtoolstomarketofferings

02–Fromempoweringfarmerstosuperchargingstartups:LeveragingAIinemergingmarkets

AISprinters:CapturingtheeconomicopportunityofAIinemergingmarkets13

Government:StreamliningServicesandEmpoweringCitizenswithAI

AIhasthepotentialtorevolutionizethewaythe

publicsectoroperates,servesitsmissions,and

supportsitscitizens.Byimprovingservicedelivery,administrativeefficiency,andthequalityofdeci-

sion-making,AIcanhelpgovernmentsinemerging

marketsadvancetheirgoalsincriticalfieldslike

education,health,andtransportationatagreater

scaleandlowercost.Whilethereareupfrontinvest-mentsindigitalizinggovernmentsystemsand

buildingtheexpertiseneededtouseAI,

theseefforts

canyieldsignificantlong-termcostsavings

.

Citizenswantgovernmentstoembraceinnova-

tion.Globally,8in10(80%)peoplesurveyedinthe

Google-IpsosGlobalSurvey

believethatusingAI

tostreamlinegovernmentoperationsisimportant.ByadoptingAI,governmentscannotonlyimproveservicedeliverybutalsobuildpublictrustinthe

technology,helpestablishstandardsforitssafeandbeneficialuse,andpromoteinnovationindomesticfirms.

GovernmentsaroundtheworldareadoptingAItomeetawidevarietyofneedsandprovideservicesmoreefficiently.Forexample:

•AI-enabledchatbotscantransformcitizen

interactionswiththegovernmentbyoffering

24/7availabilityandseamlessmultilingual

communication.Governmentsatalllevels,fromnationaltolocal,areembracingthistechnology.Forinstance,

thecityofSantanadeParnaíbain

Brazilusesitschatbot“Anna”

tohandlecitizeninquirieson400topics,fromtaxservicestonewdecreesandpublicworks.Similarly,the

govern-

mentofIsrael’srecentlylaunchedchatbot

offersinstantaccesstoinformationacrossvarious

agencies.Thesealways-onservicesandotherslikethemempowercitizensbyallowingthemto

interactwiththegovernment

ontheirownterms,intheirpreferredlanguage,andattheirconvenience.

•AIandcloudtechnologiesofferpowerfultoolstodriveefficiencyandproductivityforpublic-sectoremployees,aswellastogaininsights

usingAI.CollaborativeplatformslikeGoogle

Workspace

facilitateseamlessintra-andinter-

agencycollaboration

,improvingcommunication,accountability,andoverallworkflow.Thistrans-formationisexemplifiedby

Colombia’sSocial

SecurityManagementUnit(UGPP)

.Byadoptingcloudsolutionsandapplyingdataanalytics

poweredbyAI,theUGPPsignificantlyboostedteamproductivityandallowedcitizenstoaccesstheirSocialSecuritycontributiondatadigitallywithinminutesratherthandays.IntheUS,stateandlocalagenciesleverageAItogaininsights

and

identifypotentiallyfraudulentunemploy-

mentclaims

,whileprocessingtheremainingclaimsinamoreefficientmanner.

•AIcanhelpemergingmarketsgovernmentstomeetcomplexchallengesofachievingtheUN’sSustainableDevelopmentGoals.AI-powered

productssuchasGoogleforEducation

Workspacecanhelptransformlearningand

teaching,equippingbothteachersandstudentswiththeknowledge,mindsets,andskillsets

requiredfortheAIage,whilepreservinglocallifestyle.

Google’sstrategicpartnershipwith

theMongolianGovernment

enableseverychildandeducatortoaccessonlinelearningdevicestodrivechangeatscale,whilerespectingthenation’scherishednomadicheritage.

•Similarly,AIcanhelpgovernmentsoffermore

citizensaccesstohealthcareandclinically-ac-curateinformation.InSub-SaharanAfrica,

JacarandaHealth’sSMS-baseddigitalhealth

service,PROMPTS,usesbehavioralnudgesandanaturallanguage-poweredhelpdesktotriagequestionsfromnewandexpectantmothersandconnectthemwithhumanagentstohelphandleclinicallyurgentcases.

Jacaranda

partnerswith22countygovernmentsinKenya,theGhana

HealthServiceandtheEswatiniMinistryof

02–Fromempoweringfarmerstosuperchargingstartups:LeveragingAIinemergingmarkets

AISprinters:Capturingtheeco