旅游情景英语（第二版）Unit 3-2学习资料

“十二五”职业教育国家规划教材旅游情景英语课件制作：蔡慧（第二版）

旅游情景英语Unit3-2ServicesattheHotel

旅游情景英语ContentsWarmingUp

LanguageFocusPracticeExtending

ConclusionReviewHomeworkUnit3-2

旅游情景英语Reviewbathroom,DND,DNDsign,turn-downservice,attendant,roomattendant,trolley,housekeeping,housekeepingdepartment,disturb,make,makeup,bit,abit,tire,convenientKeywordsandphrasesUnit3-2

旅游情景英语ReviewAsaroomattendant,whatshouldyougetreadybeforehandwhenyouaregoingtocollectlaundryforguests?Unit3-2

旅游情景英语WarmingUp

DisplayofthePre-classWork:

Whatshouldaroomattendantdowhenheorsheiscollectinglaundryfortheguestwhowouldlikedry-cleaningandironing?Unit3-2

旅游情景英语WarmingUp

DisplayofthePre-classWork:

Whatshouldaroomattendantdowhenheorsheiscollectinglaundryfortheguestwhowouldliketoremovethestainsonhisorhershirt?Unit3-2

旅游情景英语LanguageFocusWordsandPhrasesSituationalConversationsUnit3-2

旅游情景英语WordsandExpressionslaundry/'lɔ:ndrɪ/n.洗衣店，洗衣房；洗好的衣服；待洗的衣服laundryservice洗衣服务laundrylist洗衣单laundrybag洗衣袋fill/fɪl/vt.&vi.（使）充满，（使）装满；n.填满…的量fillin填写（表格等）Unit3-2

旅游情景英语ready/'redɪ/adj.准备好的；vt.做好……的准备express/ɪk'spres/adj.明确的，迅速的，专门的expressservice快洗服务charge/tʃɑ:dʒ/n.费用surcharge/'sɜ:tʃɑ:dʒ/n.附加费，额外费用return/rɪ'tɜ:n/v.返回，送还Unit3-2

旅游情景英语SituationalConversations

Conversation2Unit3-2

旅游情景英语Scene

descriptionAlaundryman(A)getsacallfromMr.White(B)inroom8016.Nowthelaundrymaniscollectinglaundryattheguest’sroom.Unit3-2

Conversation2LaundryService

旅游情景英语

A:Laundryservice.MayIcomein?

B:Yes,please.

A:Thankyou,sir.Doyouhaveanylaundry?

B:Yes.

A:Pleasefillinthelaundrylist.Hereyouare.

B:OK.Whenwillitbeready?

Unit3-2

旅游情景英语A:Iwillgetitbacktomorrowafternoon.Wouldyoulikeanexpressservice?B:Whatdoyouchargefortheexpress?A:50%surcharge.B:Whencanitbereturned?A:Infourhours.B:OK,I’llhavetotakeit!Thankyou.Unit3-2

旅游情景英语

1.Laundryservice.MayIcomein?Mr.White.

洗衣服务。我可以进来吗？怀特先生。注：房务中心接到客人需要洗衣服务的电话之后，在得知房号和客人姓名之后，由楼层服务员到客人房间收集需洗衣物。

2.Doyouhaveanylaundry?请问您有洗衣需要吗？注：询问是否需要洗衣服务还有另外两种表达法：Isthisforwashing?Haveyouanylaundry?Unit3-2Notes:

旅游情景英语

3.Pleasefillinthelaundrylist.请您填写洗衣单。注：洗衣单通常放在壁橱内或者写字台抽屉内，洗衣单的填写非常重要，收洗衣的服务员务必要仔细清点件数并核对客人对于各类衣物洗涤方法的要求。4.Wouldyoulikeanexpressservice?您需要快洗服务吗？注：快洗一般会加收50%的费用，应明确告知客人。Unit3-2Notes:

旅游情景英语UsefulExpressions:1.Laundryservice.MayIcomein?洗衣服务。可以进来吗？2.Doyouhaveanylaundry?请问您有洗衣吗？3.Pleasefillinthelaundrylist.请您填写洗衣单。4.Iwillgetitbacktomorrowmorning.我将会在明天早上送回您的洗衣。5.Wouldyoulikeanexpressservice?

您需要快洗服务吗？Unit3-2

旅游情景英语

Role-playActouttheplaywithyourpartneraccordingtothefollowingsceneswiththegivensentencepatterns.PracticeTaskOne:Unit3-2

旅游情景英语Youarealaundryman.Youhelptheguesttofillinthelaundrylistandtelltheguestthatyoucandeliverherlaundrywithin4hourswithanextrachargeof50%ifitisurgent.ScenedescriptionUnit3-2

旅游情景英语

CompletethefollowingdialoguesinEnglish.TaskTwo：

Ⅰ.A:theroomattendantB:Mr.GreenA:_____________（客房服务）.MayIcomein?B:Yes,comein.A:Excuseme.____________________________________________（非常抱歉打扰您。我现在可以打扫您的房间吗）？Unit3-2HousekeepingI’msorrytodisturbyou.MayIcleanyourroomnow

旅游情景英语Unit3-2B:Ofcourse.Bytheway.

____________________________________________（你能每天晚点打扫我的房间吗）？I’dliketowakeuplater.A:Noproblem._____________________________（您每天什么时间方便呢？）.B:Around12:30a.m.A:It’sallright._________________________（我每天12：30

来打扫您的房间）。WouldyoupleasemakeupmyroomlatereverydayWhenwillitbeconvenientforyouI’llcomeat12:30everyday

旅游情景英语Unit3-2Ⅱ.A:thelaundrymanB:Mrs.BrownB:NowIhavesomelaundrythatneedwashing.So,whatshallI

do?A:OK!Letmehelpyou.______________________________（您需要先填写一份洗衣单）.B:Whereisit?A:Itishere.___________________________________（在写字台的第一个抽屉里）.B：Hereyouare!YouneedtofillinthelaundryformItisinthefirstdrawerofthewritingdesk

旅游情景英语Unit3-2A:Letmecheckit!Itisright._______________________（我们提供快洗服务）ifyouareurgent.B:Whatchargefor?A:______________（我们加收50%的费用）.B:It’sgreat.Whencanitbereturned?A:____________________________（我们会在四小时之内送回您的洗衣）.B:Thankyouverymuch.A:_______________（您太客气）.Wehaveanexpressservice50%surchargeWewilltakeitbackinfourhoursYouarewelcome

旅游情景英语Discussion:Discussthefollowingquestionsandwriteyouranswers.Extending1.Whenyouwanttogointoaguestroom,whatwouldyoudofirst?Andwhatwouldyousay?2.Iftheguestputsouta“DoNotDisturb”sign,doyouknockatthedoor?Why?Unit3-2

旅游情景英语3.Iftheguestasksyoutocomebacksomeothertime,whatwouldyousay?4.Whenaguestwantstohavesomelaundrydone,whatwouldyouasktheguesttodofirst?5.Whydowechargeextraforanexpressservice?Unit3-2

旅游情景英语ConclusionwordsUsefulExpressionsforcollectinglaundryinthehousekeepingDepartment

LanguagepointsinTasksHowtoofferturn-downserviceforguests

Services

atthe