《酒店服务英语口语》课件

《酒店服务英语口语》PPT课件课程介绍目标群体酒店服务人员、酒店管理人员、有意学习酒店英语口语的个人课程内容涵盖酒店前台、客房服务、餐饮服务、商务接待等各个环节的英语口语表达学习目标1掌握酒店服务场景常用英语学习基本酒店英语词汇和常用句型，熟练掌握酒店服务场景的英语表达2提高英语口语表达能力通过练习和模拟，提升英语口语表达能力，增强自信，流畅沟通3提升服务质量用英语为宾客提供更加优质的服务，提升宾客满意度，打造良好的酒店形象课程大纲1酒店前台英语2客房服务英语3餐饮服务英语4商务接待英语5接待常见问题英语6常用酒店用语翻译7酒店预订英语8客人入住及行李处理英语9结账及退房英语10客房清洁服务英语11客房设施及维修英语12投诉处理英语13英文电话礼仪14宾客接待与送行英语15餐厅就餐引导英语16菜单点餐英语17点心和饮品英语18送餐及餐后服务英语19商务会议英语20参观及游玩活动英语21紧急情况英语应对22客人打听信息英语23文化交流与客人互动24礼仪及职业形象英语25课程总结与分享26学习反馈与交流酒店前台英语问候与接待Goodmorning/afternoon/evening,sir/madam.Welcometoourhotel.预订确认MayIhaveyournameandreservationnumber,please?入住登记Pleasefilloutthisregistrationform.房型介绍Wehaveavarietyofroomsavailable.Wouldyoupreferasingle,double,orsuite?客房服务英语电话接听Roomservice,mayIhelpyou?早餐服务Whatwouldyoulikeforbreakfast?清洁服务Wouldyoulikeyourroomcleanedtoday?洗衣服务Pleaseleaveyourlaundryinthelaundrybag.餐饮服务英语点餐引导MayItakeyourorder?菜品介绍Ourspecialtodayis…结账Yourtotalis…商务接待英语1会议安排Themeetingroomisready.2文件准备Ihavepreparedthedocuments.3翻译服务Wecanprovideatranslator.4餐点安排Weofferavarietyofcateringoptions.接待常见问题英语1问路Couldyoutellmehowtogetto…?2咨询信息Doyouhaveanyinformationabout…?3投诉处理I'msorrytohearaboutyourproblem.4紧急情况Pleasecallthefrontdeskimmediately.常用酒店用语翻译1预订Reservation2入住Check-in3退房Check-out4客房Guestroom酒店预订英语询问房型Whattypeofroomsdoyouhave?询问设施Doesyourhotelhaveaswimmingpool?询问早餐Isbreakfastincludedintheprice?客人入住及行李处理英语结账及退房英语询问账单CouldIhavemybill,please?确认房费Thetotalis…支付方式Howwouldyouliketopay?客房清洁服务英语询问清洁Wouldyoulikeyourroomcleanedtoday?更换毛巾Couldyoupleasebringsomefreshtowels?补充用品Ineedsomemoreshampoo.更换床单Couldyoupleasechangethesheets?客房设施及维修英语空调Airconditioning电视Television电话Telephone网络Internetaccess投诉处理英语倾听问题Iunderstandyourconcerns.道歉并表示理解I'msorryfortheinconvenience.解决问题Wewilldoourbesttoresolvethis.英文电话礼仪接听电话Hello,thisis…转接电话Onemoment,please.留言I'msorry,he'snotavailable.宾客接待与送行英语迎接客人Welcometoourhotel.送别客人Haveapleasantstay.询问需求IsthereanythingelseIcanhelpyouwith?餐厅就餐引导英语1引导客人Pleasefollowme.2安排座位Wouldyoulikeatablebythewindow?3提供菜单Hereisthemenu.菜单点餐英语询问口味Whatkindoffooddoyoulike?询问过敏Doyouhaveanyallergies?推荐饮料Wouldyoulikesomethingtodrink?点心和饮品英语1甜点Dessert2蛋糕Cake3咖啡Coffee4茶Tea5果汁Juice送餐及餐后服务英语询问需求Wouldyoulikeanythingelse?结账Yourtotalis…感谢客人Enjoyyourmeal!商务会议英语1会议开始Let'sbeginthemeeting.2发言I'dliketoaddthat…3讨论Whatdoyouthink?4总结Tosumup…参观及游玩活动英语安排行程Whatkindoftourareyouinterestedin?介绍景点Thisis…推荐购物Youmightliketovisit…紧急情况英语应对1火灾Fire!2医疗急救Callforanambulance!3安全保障Pleasestaycalm.客人打听信息英语询问路线Couldyoutellmehowtogetto…?询问时间Whattimeis…?询问服务WherecanIfind…?文化交流与客人互动微笑Smileandmakeeyecontact.尊重文化Beawareofdifferentcultures.学习语言Learnsomebasicphrasesintheguest'slanguage.礼仪及职业形象英语仪容仪表Maintainaprofessionalappearance.行为举止Bepoliteandrespectful.沟通技巧Communicateclea