城市轨道交通客运服务英语（第二版）课件 3.2 Ticketing 票务相关

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task3.2Ticketing

票务相关Part2TicketAffairs

票务事务UsefulSentenceandExpressionsDialogue1Overdue车票已经过期P:Whycan’tIcross/pass/gothroughthegate?

为什么我的车票无法出站？S:Pleasegivemeyourticket，letmehaveacheck.

请把您的车票给我，让我查一查。P:OK.Hereyouare.IstheSJTwillbecollectedbytheExitGatewhenPassengerexitsthemetro?

好的，给您。请问乘客出站时单程票由出闸机回收吗？S:Yes.Sorry,Sir/Madam.Yourticketisoverdue.YoucanonlyusetheSJTthedayitissold.Pleasebuyanotherone，wewillkeepthisone.

是的，不好意思，先生/女士，您的车票已过期了。单程票售卖当天有效。请另外购票，我们将回收该张车票。P:O，Igotit.

哦，我明白了。Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表车站员工

Dialogue2FreeTicket免费出站票P:Whycan’tIgothroughthegate?

为什么我的车票无法进站？S:Pleasegivemeyourticketandletmehaveacheck.

请把您的车票给我，让我查一查。P:OK.Hereyouare.

好的，给您。S:Sir/Madam.Wehavecheckedtherecordofyourticket.Thebalancehadnotbeendeductedattheexit-gatelasttime.Pleasepaytheminmumfare2yuanforyourjourney.

先生/小姐，我们查过您车票的记录。上次的余额没有正常在出闸机处扣除，请付上次车程的最小费用2元。P:O，Igotit.

哦，我明白了。S:Pleasefollowme.Thiswayplease.Wewillgiveyouanoherticketforfreetopassthegate.Pleasesignyournamehere.Hereisyourticket.Sorrytokeepyouwaiting.

请跟我这边走。我们将给您一张免费的车票出站。请在这里签名。这是您的车票，很抱歉耽误您的时间。Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表车站员工

TranslatethefollowingsentencesintoEnglish:

单程票在售出当站，当日乘