城市轨道交通客运服务英语（第二版）课件 1.2Greeting and introduce问候和介绍

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task1.2Greetingandintroduce

问候和介绍Part1StationReceptionEnglish接待用语Dialogues1IntroductionNotes:PreferstoPassengerSreferstoStationStaff.P代表乘客S代表车站工作人员S:IsthisyourfirsttimevisitingGZ?

你这是第一次来广州吗？P:Yes.Isiteasytogetaround?

是啊，附近交通方便吗？S:Ithinkso.Youcangetanywherebymetroorbybus.Itisconvenient.

你可以乘地铁或者公交，都挺方便的。P:It’sreallygreatthatwe’vegotametrosystem.GZistoocrowded.

有地铁真是太好了，广州人太多了。S:Yes,it’salotfasterthantakingthebus.

是的，地铁比公交车快多了。Dialogue2IntroductionS:Hello,I’mChen,anemployeeofGZMetroLine3.Nicetomeetyou！您好，我是陈，是广州地铁三号线的员工。很高兴认识您！P:Hello,MynameisTom.Nicetomeetyou,too.

你好，我叫汤姆，很高兴认识您！S:Whereareyoufrom?你来自哪里？P:I’mfromtheUSA.我来自美国。S:WelcometoGZ.欢迎来到广州！P:Thankyou.It’sgreattobehere.谢谢，能到这儿太好了。S:HaveyoueverbeentoGZbefore?之前来过广州吗？P:Yes,Ihave./No,Ihaven’t.IamgoingtoseetheAsianeventsthistime.有/没有,我这次是来看亚运会比赛的。S:Hopeyouenjoyyourstayhere!祝您在广州玩得愉快！P:Thankyou！谢谢！Completethefollowingminitalks:

（完成下列小对话）1）A:Goodmorning.2）A:Howdoyoudo?3）A:Pleasetomeetyou.4）A:Iwishyouapleasantjourney.5）A:Thankyou.6）A:You’vedoneusaverygoodservice.7）A:I’msorryI’mlate.8）A:Sorrytohavekeptyouwaiting.9）A:Givemeabottleofbeer，please.10）A:Welcometoourtrain.B:Goodmorning.B:Howdoyoudo?B:Pleasetomeetyou，too.B:Thankyou.B:Notatall.B:It’sverykindofyoutosayso.B:That’sallright.B:Itdoesn’tmatter.B:OK.B:Gladtotakeyourtrain.Trytodiscuss

Howtogreetpeopleandmakeintroduction?1.Findingoutsomeone’snameExcuseme，areyou/isyourname…….?2.IntroducingyourselfHello,I‘m/mynameisJack.3.IntroducingotherpeopleThisis/I’dliketointroduceMrBrown.4.GivingoutinformationaboutotherpeopleSheisfromBeijingSubway.SheworksintheBeijingSubway.5.GreetingandrespondtogreetHowareyou?Fine,thanks./Nottoobad，thankyou.Nicetoseeyou.Nicetoseeyou,too.Trytodiscuss

Howtogreetpeopleandmakeintroduction?Exercise:Situation1

SupposeMrWangisfromHongKong.Heismeetingyouforthefirsttime.Howdoyouintroduceyourselftohim?Whatwillyoudoindifferentoccasions?ExerciseSituation