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HotelEnglishBookTwoUnit1TableReservationSectionBListeningTask1Ask&AnswerListentotheconversationsbetween5hotelguestsandreceptionists.Choosewhateachconversationtalksabout.(G:GuestR:Receptionist)Dialogue1G:Goodmorning.I’dliketoreserveatableforeightfortonight.R:I’msorry.Wearefullybookedtonight.Wouldyouliketomakeareservationatanthertime?Dialogue2R:Howmanypeoplearethereinyourparty?G:There’llbesix,fouradultsandtwochildren.Dialogue3R:MayIhaveyournameandtelephonenumber,please?G:RobertGreen,andmynumberis66881020.Dialogue4R:Whattimecanweexpectyourarrival?G:Around6:30p.m.Dialogue5R:IsthereanythingelseIcandoforyou,sir?G:I’dlikeatableinnon-smokingarea.Task2:FillinMr.Smithcallsahoteltomakeatablereservation.Listentothedialoguetwiceandfinishthechartwiththeinformationyouhaveheard.(R:ReceptionistS:Mr.Smith)R:Goodmorning.Shangri-laHotel.MayIhelpyou?S:Yes,I’dliketobookatablefordinnertonight.R:Allright.Forhowmanypeople,please?S:Four.R:OK.Whattimeisitfor?S:Around7:30p.m.R:Wouldyoulikeatableinthehallorinaprivateroom?S:Ipreferaprivateroom.R:MayIhaveyournameandtelephonenumber,please?S:Sure.MynameisHoustonSmith,andmynumberis877-525-92786.R:Thanks,Mr.Smith.Areservationforfourataround7:30tonightinthenameofHoustonSmithwiththetelephonenumber877-525-92786.Isthatright?S:That’sright.Thankyou..R:Youarewelcome.Wearelookingforwardtoyourcoming.SectionCSpeakingDialogue1ReservationonthePhone(R:ReceptionistG:Guest)R:Goodafternoon.HongKongHotel.MayIhelpyou?G:Yes.CouldImakeatablereservationatChineseHallfortomorrowevening?R:Okay,howmanypeoplearethereinyourparty?G:There’llbesix,fouradultsandtwochildren.R:Whattimecanweexpectyou?G:Around7:00intheevening.R:Anymorerequests?G:Isthereanychanceofatablebythewindow?R:Waitamoment;please…Thereisstillatablebythewindow.Itisinthemainhall.Isthatallright?G:That’sallright.Thankyou.R:Mypleasure.MayIhaveyournameandcontactphonenumber?G:It’sShellyBlack.Youcancontactmeat010—97658219.R:OK,Ms.Black.So,that’sareservationforsixinthemainhallbythewindowfortomorroweveningaround7:00p.m.G:Yes,that’scorrect.Thankyouverymuch.R:Youarewelcome.Lookingforwardtoseeingyou,Ms.BlackDialogue2FullyBooked(R:ReceptionistG:Guest)R:Hello,GreatWallHotel.CanIhelpyou?G:I’dliketoreserveaprivateroomforeightforSaturdayevening,May10th.R:Justaminute.I’llcheck.I’msorry,allthetableshavebeenfullybookedoutatthattime.G:Whatapity.R:Wouldyouliketomakeareservationonanotherday?G:I’mafraidIcan’t.It’smyfather’sbirthday;we’reunabletochangethedate.R:I’msosorry.G:Itdoesn’tmatter.I’llmakeareservationinanotherrestaurant.R:We’reexpectingyounexttime.G:Thankyou.Seeyoulater.R:Seeyou.Haveagoodtime.SectionDReadingNewWords:beverage/ˈbevərɪdʒ/responsibility/rɪˌspɒnsə'bɪlətɪ/assign/ə'saɪn/cancellation/ˌkænsəˈleɪʃn/distribute/dɪ'strɪbju:t/chef/ʃef/instruction/ɪn'strʌkʃn/banquet/'bæŋkwɪt/setup/'setʌp/venue/'venju:/contract/'kɒntrækt/conclude/kən'klu:d/\o"真人发音"negotiation/nɪˌgəʊʃiˈeɪʃn/specify/ˈspesɪfaɪ/Phrases&Expressions:accountformakeareservationface-to-faceinpersonPre-readingquestions:1.Whataretheresponsibilitiesofareservationist?2.Howcanpeoplemakereservationsinfood&beveragedepartment?Food&BeverageReservationInmosthotels,foodandbeveragereservationbelongstothefoodandbeveragedepartment,whichisareallyimportantdivision.Someevencanaccountforhalfofthehotel’sprofit.Theresponsibilitiesofthereservationistsincludeansweringquestionsaboutreservations,bookingandassigningtablesorprivaterooms,makingreservations,cancellationsandrevisionsfortheguests.Theyalsofillupthereservationformsandthendistributethemtorestaurantmanager,chef,chiefaccountant,costcontroller,chiefreceptionist,etc.Foodandbeveragereservationsaremadeindifferentways.Mostguestsmakereservationsonthephone,somesendfaxesore-mails,sometaketheonlinereservations,andothersgodirectlytothehoteltomakeface-to–facereservations.Hoverer,it’sbettertomakeaface-to–facereservationforalarge-scaleoranimportantbanquet.Whenaguestcomestomakethereservationinperson,heisabletogivedetailedrequestforthesetupofthebanquetvenue,tablesetup,foodandbeveragestandard,etc.Itisalsoadvisablethatacontractbeconcludedafterthenegotiation,inwhichsomeconcernedpointssuchasdateandtime,foodcovers,foodandbanquetstandardandsoonshouldbespecified.Food&beveragedepartmentprovidesdifferentstylesoffood,likewesternfoodortraditionalChinesefood.Youmayenjoyself-serviceorplateserviceortheircombination.Youcanalsoletthestaffsendthefoodtoyourroominthehotel.Unit2ChineseFoodSectionBListeningTask1Ask&AnswerListentotheconversationsbetween5hotelguestsandreceptionists.Choosewhateachconversationtalksabout.(W:WaiterG:Guest)Dialogue1R:Whatsoupwouldyoulike?G:I’dlikeseafoodandvegetablesoup.Dialogue2R:Wouldyoulikesomethingtodrink?G:We’dlikesomeblacktea..Dialogue3G:Whatareyourspecialties?R:FishandshellfishareourspecialtiesDialogue4G:Couldyougiveussomerecommendationonthemenu?R:BeijingRoastDuckisveryfamous.Itsskinisreallycrispy.Dialogue5R:Wehaveboileddumplingswithdifferentfillings.Whatfillingdoyouprefer?G:Ipreferboileddumplingswithporkandvegetable.Task2:FillinMrs.Black,togetherwithherfriends,comestoaChineserestaurant.Theyhaven’tmadeareservation.Listentothedialoguetwiceandfinishthechartwiththeinformationyouhaveheard.(W:WaiterB:Mrs.Black)W:Goodevening,madam?WelcometoChanghongRestaurant.Doyouhaveareservation?B:No,Iamafraidnot..W:Howmanypeoplearethereinyourparty?B:Sixofus.W:Wouldyoulikeyourtableinthemainhallorinaprivateroom? B:Themainhallisok,butwelikeatablebythewindowinnon-smokingarea?W:Sorry,madam.Allthetablesbythewindowinnon-smokingareahavebeenreserved.Wouldyoulikeaprivateroom?Thereisonecancelledjustnow.Anditisnon-smokingarea.B:Soundsgood.W:Thankyouforyourunderstanding.Thisway,please.Hereisyourtable.Isthisallright?B:Thankyou.It’sverynice.W:Mypleasure.Takeyourseats,please.Hereisthemenu.Iwillcomeinafewminutestotakeyourorder.SectionCSpeakingDialogue1SeatingtheGuests(H:HeadwaiterG:Guest)H:Goodevening,madam.WelcometotheRenherRestaurant.Haveyoumadeareservation?G:Yes.Ihavereservedaprivateroomfor8peoplefor7:30thisevening.H:MayIknowunderwhosenamethereservationwasmade?G:UnderthenameofJohnGreen.H:Pleasewaitamoment.Letmecheckit….Thankyouforyourwaiting.Wehavearrangedroom312foryou.It’sonthethirdfloor.G:That’sallright.H:I’llshowyoutoyourtable.Thisway,please.Mindyourstep.G:Thankyou.H:Hereweare.Willthistablebeallright,madam?G:Verygood.H:Takeyourseats,please.Hereisthemenu.Pleasetakeyourtime.Awaitresswillcomesoontotakeyourorder.Dialogue2TakingOrders(W:WaitressG:Guest)W:CanItakeyourordernow?G:Yes.Buttherearesomanydishesonthemenu.It’shardtodecide.Wouldyoupleaserecommendsometypicalones?W:Wouldyouliketotrysomespecialty?G:What'syourtoday’sspecialty?W:“Steamedcrab”.G:Soundsgood.We’lltakeit.W:BeijingRoastDuckisaBeijingspecialty.It’sverydeliciousanditsskinisreallycrispy.G:BeijingRoastDuckisveryfamous.We’dlikeone.W:Wouldyoulikeanyvegetablesorsoup?G:Yes.Whatkindofvegetablesdoyouhave?W:HowaboutSeasonVegetablesinOysterSauceandFriedStringBeans?Theyareverypopularwiththeguests.G:Putthemintheorder.W:Whatwouldyouliketodrink?G:Wewouldlikesomegreentea,please.W:Doyouneedanystaplefood?G:NoodlesinSoup.W:Wouldyoulikesomethingelse?G:Ithinkthat’senough.W:Ok.Steamedcrab,BeijingRoastDuck,SeasonVegetablesinOysterSauce,FriedStringbeansandNoodlesinSoup.G:That’sright.Pleaseserveusasquicklyaspossible.W:Waitamoment.Yourorderwillbereadyinafewminutes.SectionDReadingNewWords:nutritious/nju'triʃəs/cuisine/kwɪˈzi:n/category/ˈkætəgəri/distinctive/dɪˈstɪŋktɪv/flavor/'fleɪvə/originate/ə'ridʒineit/tenderness/'tendənɪs/edible/'edəbl/staple/'steɪpl/spicy/'spaɪsɪ/imperial/ɪm'pɪərɪəl/technique/tekˈni:k/original/ə'rɪdʒənl/characteristic/ˌkærəktəˈrɪstɪk/sour/'saʊə(r)/Phrases&Expressions:ingeneraloriginatefrominadditiontodivideintobrieflyspeakingconsistofPre-readingquestions:1.DoyouknowhowmanymaincuisinecategoriesthereareinChina?2.Whatarethemaincharacteristicsofeachcuisine?ChineseFoodChinesefood,ingeneral,ishealthyandnutritious.Therearefourmaincuisinecategories.Eachcuisineisdistinctiveandbringsitsownstyleandflavor.Cantonese(Guangzhou)CuisineCantonesefoodisthemostpopularstyleoutsideChina.ItoriginatesfromtheregionaroundCantoninsouthernChina——GuangdongProvince.CantoneseCuisineisfamousforitsfreshmaterialsandgreattenderness.CantoneseCuisineincludesalmostallediblefoodsinadditiontothestaplesofpork,beefandchicken.ThematerialsinGuangdongfoodrangefromsnakestocats.ShandongCuisineBrieflyspeaking,ShandongCuisineisheavyandspicy.SomedishesoftheShandongCuisinearetakenastheimperialdishesintheQingDynasty.ShandongCuisinehasbeeninfluencedbythe“ConfuciusFamilyDishes”.Itisdividedintotwoschoolsofcooking—theJinanschoolandJiaodongschool.Theformerpridesitselfonitsclearormilkwhitesoups,andthelatteronitspreparationofseafood.HuaiyangCuisineJiangsuCuisine,calledHuaiyangCuisineforshort,mainlyconsistsofYangzhou,Zhenjiang,andHuai’ancuisine.Huaiyangcuisineiswellknownforitscuttingtechniqueandoriginalflavor.TheflavorofHuaiyangCuisineislight,freshandsweet.Itemphasizesthepresentationofthedishes.OnceitwasthesecondlargestcuisineamongancientChina'sroyalcuisines,anditremainsamajorpartofthestatebanquetinChina.SichuanCuisineSichuanCuisinehasalonghistoryanditisveryfamousthroughouttheworld.ThecuisinewasoriginatedinancientBaandShustates,andthenwidelydevelopedduringtheTangandSongDynasties.Thetypicalcharacteristicsofthestylearehot,spicyandsour,thusthetastesofdishesareverystrong.Unit3WesternFoodSectionBListeningTask1Ask&AnswerListentothe5conversationsbetweenhotelguestsandwaiters.Choosewhateachconversationtalksabout.(W:WaiterG:Guest)Dialogue1W:Howwouldyoulikeyoureggs,madam?G:Friedeggs,sunnysideup.Dialogue2G:I’dlikesomedrinktogowiththesteak.Whatwouldyourecommend?W:Howaboutdrywine?Ithasbeenaverypopulardrinkinourrestaurant.Dialogue3W:Howwouldyoulikeyoursteakdone,sir?G:I’llhaveitmediumrare,please.Dialogue4W:Wouldyouliketohavesomedessert?G:I’dlikeapieceofAmericanapplepie,please.Dialogue5G:Whatappetizersdoyouhave?W:Wehaveshrimpcocktail,chilledfruitcup,smokedperchandsoon.Hereisthemenu.Task2FillinMrs.Blackcomestoawesternrestaurant.Awaiteristakingherorder.Listentothedialoguetwiceandfinishthechartwiththeinformationyouhaveheard.(W:WaiterB:Mrs.Black)W:Goodevening,madam.Areyoureadytoordernow?B:Yes.W:Whatwouldyoulikeforyourstarter?B:Afruitsalad,please.W:Andthemaincourse? B:Amediumsteak.W:Wouldyoulikesomevegetablestogowithyoursteak?B:I’dlikesomecabbagesandcarrots.W:Somethingtodrink?B:Icedtea.That’smyfavorite.Whatdessertsdoyouserve?W:Theapplepiehereisverydelicious.Wouldyoulikeit?B:Soundsgreat.I’dlikeone.W:Anythingelse?B:That’sall.Thankyou.W:Youarewelcome.Pleasewaitaminute.Yourorderwillbeservedsoon.SectionCSpeakingDialogue1OrderingBreakfast(W:waitressG:guest)W:Goodmorning,Sir.Areyoureadytoorder?G:I’dliketohaveanAmericanbreakfast.W:Whatkindofjuicedoyouprefer,sir?G:Grapefruitjuice,please.AndI'dliketohaveacupofcoffee.W:whatkindofcoffeewouldyoulike?G:I’llhaveablackcoffee.W:Wouldyoulikesausage,baconorham?G:I'dlikesausage.W:Howwouldyoulikeyoureggs,sir?G:Friedeggs,sunnysideup.W:Wouldyouliketoast,breakfastrollsorhotdog?G:Breakfastrolls,please.W:Doyouneedanythingelse,sir?G:No,thanks.W:Sothat'sAmericanbreakfastwithfriedeggs,sunnysideup,grapefruitjuice,ablackcoffee,sausageandbreakfastrolls.AmIcorrect,sir?G:That'sright.W:Waitamoment.Yourbreakfastwillbereadysoon.Dialogue2OrderingDinner(W:WaitressL:LadyG:Gentleman)W:Excuseme.MayItakeyourordernow?L:Yes.I'llhavethesteakandchickencombo.W:Howwouldyoulikeyoursteakdone,madam? L:I’llhaveitmedium-well,please.W:Whichvegetableswillcomewiththesteak?L:Cabbagesandcarrots.W:Whatwouldyoulike,sir?G:Foranappetizer,smokedsalmon.W:Andwhat’sforyourmaincourse?G:Thelegoflamb.W:Wouldyoulikesomethingtogowithyourlegoflamb?G:Peasandonions.W:Wouldyoulikeanythingtodrink?G:Aglassofwhisky.W:Anythingelse?G:Vanillaicecreamforall.W:Allright.Well,thesteakandchickencombo,medium-wellsteakwithcabbagesandcarrotsfortheladyandasmokedsalmon,legoflambwithpeasandonions,andaglassofwhiskyforyou,sir.Vanillaicecreamforall.Isthatright?G:That’sallright,thankyou.W:Justamoment,please.SectionDReadingNewWords:toast/təʊst/behave/bi'heɪv/napkin/'næpkin/unfold/ʌn'fəʊld/lap/læp/tender/'tendə(r)]sip/sip/follow/'fɔləu/fashion/'fæʃən/Phrases&Expressions:tablemannersmakea(an)…impressionbreadrollkeepsilentdrinktoPre-readingquestions1.Whatdoyouknowabouttablemannersinwesternculture?2.What’sthedifferencesoftablemannersbetweenChineseandwesternculture?TableMannersinWesternCulturePeoplewhogotoaformalWesterndinnerpartyforthefirsttimemaybesurprisedbytablemannersinWesternculture.Knowingthemwillhelpyoumakeagoodimpression.Havinggoodtablemannersmeansknowing,forexample,howtouseknivesandforks,whentodrinkatoastandhowtobehaveatthetable.Besideyournapkinyouwillfindasmallbreadrollandthreeglasses—oneforwhitewine,onefortheredwine,andoneforwater.Therearetwopairsofknivesandforksonthetable,forksontheleftandknivesontherightoftheplate.Whenyouseetwospoons,thebigoneisforthesoupandthesmalloneforthedessert.Theknifeandforkthatareclosesttoyourplatearealittlebitbiggerthantheonesbesidethem.Whenyousitdownatthetable,youcantakeyournapkin,unfolditandputitonyourlap.Dinnerstartswithasmalldish,whichisoftencalledastarter.Somepeoplepraybeforetheystarteating,andotherpeoplemaykeepsilentforamoment.Thenyoucansay“Enjoyyourmeal”toeachotherandeverybodystarteating.Forthestarter,whichyoueatwiththesmallerpair,youkeeptheknifeinyourrighthandandtheforkinyourleft.Afterthestarteryouwillgetabowlofsoup—butonlyonebowlofsoupandneveraskforasecondserving.Thenextdishisthemaincourse.ManyWesternersthinkthechickenbreastwithitstenderwhitefleshisthebestpartofthebird.Somepeoplecanusetheirfingerswheneatingchickenorotherbirds,butnevertouchbeeforothermeatwithbones.Itispolitetofinisheatingeverythingonyourplate,sodon'ttakemorefoodthanyouneed.Attable,youshouldtrytospeakquietlyandsmilealot,butdonotlaughallthetime.MostWesternerslikesoftdrinkiftheywilldrivehome.Manyofthemdrinkwhiteorredwinewiththefood.Whendrinkingtosomeone'shealth,youraiseyourglass,buttheglassesshouldnottouch.ThecustomoftoastinginsomepartsofChinaistofinishthedrinkatonce,butWesternersusuallytakeonlyasipTablemannerschangeovertime.Theyfollowthefashionoftheday.Ifyou'renotsurewhattodo,youcanalwaysfollowyourhosts.Unit4BanquetSectionBListeningTask1Ask&AnswerListentothe5conversationsbetweenhotelguestsandwaiters.Choosewhateachconversationtalksabout.(W:WaiterG:Guest)Dialogue1G:Howwouldyoulikethehalldecoratedforreturnbanquet?W:We’dlikefreshflowersforthetablecenterpiece.Dialogue2G:We’dliketohaveawelcomebanquetyourhotel.Couldyouarrangeitforus?W:Sure.Whenwouldyouliketohavethebanquet?Dialogue3W:We’llofferabirthdaycakefortheguesthavingabirthdaypartyinourhotel.G:Thatsoundsgreat.Youaresoconsiderate.Dialogue4W:Whatfoodwouldyoulikeforyourawardsbanquet?Chineseorwestern?G:We’dlikewesternfood.Dialogue5G:Mydaughterwillbemarriednextmonth.I'dliketoholdweddingbanquetinyourhotel.W:Congratulation!MayIknowthedateofthewedding?Task2FillinMr.Black,togetherwithhiswife,comestoahoteltomakeareservationfortheirdaughter’sbirthdayparty.Listentothedialoguetwiceandfinishthechartwiththeinformationyouhaveheard.(R:ReceptionistB:Mr.Black)R:Goodmorning.SunshineHolidayHotel.MayIhelpyou?B:Yes,We’dliketoholdabirthdaypartyformydaughterinyourhotelonDec.15th.Anyhallavailable?R:Couldyoutellmehowmanypeoplethereareatyourparty?B:Around120.R:Justaminute.I’llhaveacheck.IsSunshinehallallright?Itcanhold200people.Anditiswelldecorated.B:Soundsgreat.R:WouldyoulikeChinesefoodorWesternfood.B:We’dlikeWesternfoodbecausemostguestsareyoungpeople.R:Howmuchwouldyouliketopayforeachperson?B:80USdollarsforeach.R:Doyouneedanythingtodrink?B:Beerandcoca-cola.R:MayIknowyournameandyourtelephonenumber.B:HoustonBlack,andmynumberis877-525-92786.R:Thankyou,Mr.Black.We’llgeteverythingreadyforyourdaughter’sbirthday.B:Youaresokind.Seeyou.R:Seeyou.SectionCSpeakingDialogue1BanquetReservation(R:BanquetReservationistM:Mrs.Morgan)R:Goodafternoon.WelcometoFriendshipHotel.HowcanIhelpyou?M:Goodafternoon.We’dliketoholdawelcomebanquetinyourhotel.Canyouarrangeitforus?R:Yes,ofcourse.MayIknowthedateofthebanquet?M:ItwillbeontheeveningofJune8th.R:Howmanypeoplewillcometothebanquet?M:About120.R:Whatfooddoyouprefer,ChinesefoodorWesternfood?M:We’dlikeChinesefood.R:Ok.Howmuchwouldyouliketopayforeachtable?Wehave3standards:998RMB,1088RMBand1188RMB.M:1088RMBisOk.R:ThenI'dliketorecommendtheChineseHall,whichisspaciousandsplendidlydecorated.M:Iquiteagree.R:Andwhatwouldyouliketodrink?M:We’llbringourowndrinks.Isitallowedhere?R:Yes,itis.M:Greatwe’dlikesomefreshflowersforthetablecenterpiece.Canyouhelpus?R:Noproblem.Anythingelse?M:That’sallfornow.R:SoyouhavereservedtheChineseHallfortheeveningofJune8thforabout120,Chinesefood,1088RMBpertableandfreshflowersforthetablecenterpiece.Isthatcorrect?M:That’scorrect.R:Wouldyoumindpaying3,000RMBasdeposit?M:Notatall.I’llpayitbycash.Hereyouare.R:Thankyou.Justamoment,please.Hereisyourreceipt.Ifyouhavefurtherquestions,feelfreetocontactus.We’relookingforwardtoyourcoming.M:Thankyouverymuch..R:Mypleasure.Dialogue2ServingtheBanquet(W:WaitressG:Guest)W:Wouldyoulikemetoservenow?G:Sure,please.W:Hereareyourcolddishes.G:Wouldyoupleasehelpustoopenthebottleofthewine?W:Ofcourse,justaminute.Hereitis.MayIfillyourglasswiththewine?G:Thanksalot.W:Yourhotdishisserved.Pleasebecareful.It’squitehot.G:Whatisit?W:It’scalledsizzlingbeef.Thebeefeatstender.G:Itlooksdelicious.W:Herecomes“SteamedCrab”.Thisisthespecialtyofourrestaurant.G:Mm,Itlookslight.W:That’sright.The“SteamedCrab”isCantonesefood.G:IpreferCantonesefood.W:Excuseme,wouldyoulikemetopoursometeaforyou?G:Youaresoconsiderate.W:ThisdishI’mservingiscalled“ChineseYaminHotToffee”.It’sbetterusingwhilehot.G:Letustasteit.Verydelicious.W:Wouldyoulikeanotherglassofwine?G:Thankyou.Oneisenough.W:Sorrytodisturbyou.MayIremovetheplate?G:Goahead.W:I’mtakingthelastorder.G:Doyouservefruits?W:Therewillbeacomplimentaryfruitlater.G:Soundsgood.W:Pleasetakeyourtimeandenjoyyourself.Callmeatanytimeifyouneedhelp.G:Wewill.Thankyou.SectionDReadingNewWords:confirm/kən'fɜ:m/experience/ik'spiəriəns/fill/fil/hence/hens/napkin/'næpkin/sequence/'si:kwəns/sealed/si:ld/courses/'kɔ:siz/chopstick/'tʃɔpstɪk/satisfaction/sætis'fækəʃn]Phrases&Expressions:dinninghallconfirmtheorderbanquethallinthecaseofthedegreeofsatisfactionPre-readingquestions1.HaveyoueverattendedaChinesebanquet?DoyouknowsometablemannersinChina?2.Doyouknowsometablemannersinwesterncountries?Whatarethey?BanquetServiceThebanquetisusuallyheldinthedinninghallofahotel.Thedutiesoftheworkingstaffaretoreceiveguests,confirmtheorderandservetheguestsduringthebanquet.Banquetreceptionisveryimportantforthesuccessofabanquet,becauseitgivesthegueststhefirstimpressionofthewholeexperience.Whentheguestsenterthebanquethall,thewaitersandwaitressesshouldserveteatotheguestsontheteatable,andfilltheglasseswithwhiteorredwinestentofifteenminutesbeforethebanquetstarts.Assoonastheguestsgetseated,thewaitersandwaitressesshalltakethenapkinsandopenthesealedchopsticksforthem(inthecaseofaChinesebanquet),henceactuallystartstheservice.InaChinesebanquet,dishesareservedinthefollowingsequence:colddishes,hotdishes,maincourses,soup,dessertsandfruits.ButinaWesternbanquet,thesequencemightbealittledifferent.Thefirstoneisalwayssomebreadandbutter,andthencolddishes,afterwhichsoupwillbepresented,followedbyhotdishes,maincourses,dessertsandfruits.Thequalityofbanquetservicedecidesthedegreeofsatisfactionofgueststowardsahotel,sohowtomanagetheBanquet&ConferenceDepartmentisahottopicforthehotelmanagers.UNIT5AttheBarSectionBListeningTask1Ask&AnswerListentotheconversationsbetween5hotelguestsandbartenders.Choosewhateachconversationtalksabout.(B:BartenderG:Guest)Dialogue1B:Whatfruitjuicewouldyoulike?G:Acupoforangejuice,please.Dialogue2B:WhatcanIgetyou,sir?G:Coca-Cola.Plentyofice,please.Dialogue3G:Whatkindofwhiskyhaveyougot?B:WehavegotIrishwhisky,rye,bourbonandmalt.Dialogue4B:Doyoupreferpalebeerorblackbeer?G:IwouldliketohaveajugofTsingtaoDraftBeer.Dialogue5B:Wouldyouliketotryournewcocktail,theAngel’sKiss?G:That’ssoundsgreat.What’sinit?Task2FillinWilliamandSuzancometoabartohavearelaxation.Listentothedialoguetwiceandfinishthechartwiththeinformationyouhaveheard.(B:BartenderW:WilliamS:Suzan)B:Goodevening,sirandmadam.WelcometoTheRedHouseBar.W&S:Goodevening.B:Whatwouldyouliketodrink,madam?S:I’dlikeacupoffruitjuice,first.B:Whatfruitjuicedoyouprefer?S:Acupofapplejuice,please.B:Ok.Haveyoudecidedwhatyouwouldliketodrink,sir?W:IwouldlikeajugofTsingtaoBeer.B:Doyoupreferpalebeerorblackbeer?W:Palebeer,please.B:Anythingelse?W:NotforthemomentB:So,acupofapplejuiceforthemadamandajugofTsingtaoDraftBeerforyou,sir.W:That’scorrect.Howmuchdoweownyou?B:Thetotalis48yuan.W:Hereis100yuan.B:Waitamoment,please.I’llcomelaterwithyourreceipt,yourchangeandyourdrinks.SectionCSpeakingDialogue1RecommendingaDrink(B:BartenderG:Guest)B:Goodafternoon,Sir.MayIhelpyou?G:Goodafternoon.Isthebaropennow?B:Yes.Weareopenroundtheclock.G:That’sverynice.B:WhatcanIgetyou,sir?G:MayIhaveyourlist?B:Hereyouare.G:Well,Ihavenoidea.Whatwouldyourecommend?B:Wouldyoulikesomethingstrongerormilder?G:I’dlikesomethingmilder.B:Ifyouprefersomethingmilder,I’dliketorecommendyoutotryourricewine.G:What’sricewine?B:Ricewineismadefromriceorstickyrice.PeoplefromsouthofChinapreferricewine.G:What’sitsalcoholcontent?B:About6%andbelow.Itisreallynatural.Itcankeeppeoplehealthy.G:Itsoundsgreat.I’dlikesome.B:Justamoment.Yourricewinewillbeservedinaminute.G:Thankyou.B:Mypleasure.Dialogue2ServingtheGuest(B:BartenderG:Guest)B:Goodevening,sir.WhatcanImakeforyoutonight?G:Givemeadoublewhiskyandsoda.B:Straightuporontherocks,Sir?G:Straightup.Icewillspoilthetaste.B:Isee.Doyouneedanysnacks?G:Somepeanuts,please.B:Anythingelse,sir?G:That’sallforthepresent.B:Adoublewhiskyandsodawithouticeandsomepeanuts.Isthatright?G:That’sright.B:Youarestayingatthehotel.AmIright?G:Yes,youareright.B:ShallIchargethistoyourroom,sir?G:Goahead.B:MayIknowyourroomnumber?G:Room1026.B:Justamoment,please.I’llgeteverythingreadyforyou.SectionDReadingNewWords:pub/ˈpʌb/native/ˈneɪtɪv/pastime/ˈpɑ:staɪm/bewitch/bɪ'wi
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