《商务英语4》形考作业参考答案

《商务英语4》形考作业参考答案

作业一

一、选择题

1、一Howwouldyouliketogo?

正确答案是：I'dliketoflytoFrankfurtforastayoftwodays

2、一HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketing

seminarnextmonth.

一You'vebeenitchingtogoonabusinesstripfor

months.

正确答案是：Great!Youmustbehappy.

3、Youcandownloadandprintofftheonline.

正确答案是：form

4、Travellers,whenthechecks,havetosignthechecksin

thepresenceofthebankorserviceclerks.

正确答案是：buying

5、Theprocessingtimeperembassy.

正确答案是：varies

6、一Whatdoesthecustomer'scomplaintsay?

正确答案是：Hesayshehasn'tgottenbackrhemonitorforrepairs

7、一Hello,isthatSailMovingCompany?

—?

正确答案是：Yes,thisisJackspeaking.Thanksforcalling.Whatcanwe

doforyou

8、Customersoftenremaintoabusinessthathasexcellent

serviceeveniftheirpricesarehigh.

正确答案是：loyal

9、Thecustomerservicerepresentativewilloftenallowcustomersto

exchangetheproducttheyboughtorreturnitforafull.

正确答案是：refund

10、thesituationmaybe,makesurethatyoudon*tleaveyour

customerwithanunansweredquestion.

正确答案是：Wheilever

二、翻译题：为句子选择正确的翻译

1.Canyoufillmein?

正确答案是：C.你能向我详细介绍一下吗？

2.Notallrestaurantsacceptthecard.

正确答案是：B.并非所有酒店都接受此卡。

3.Weusedtohavecashadvances.

正确答案是：A.我们以前是预支现金

4.Letmeknowhowyoulikelivingoutofasuitcase.

正确答案是：B.到时候告诉我你是怎么带着旅行包生活的。

5.Itisveryprofitablefortheissuingofficestofinancethefundsthey

正确答案是：A.对发行机构来说，发行旅行支票提供融资便利是有利可图的。

三、阅读理解：根据文章内容，判断正误

TheFeelGoodFactorinCustomerService

Achallengeinworkingincustomerserviceistoensurethatyouhave

focusedyourattentionontherightkeyareas,measuredbytherightKey

PerformanceIndicator(KPI).Oneofthemostimportantaspectsofa

customerserviceKPIiswhatisoftenreferredtoastheuFeelGoodFactor”.

Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,

buttoofferanexperiencethatexceedsexpectations.Severalkeypoints

arelistedasfollows:

Knowwhatproducts/serviceyouareofferingfrombacktofront.Tn

otherwords,beaninformationexpert.Itisokaytosay"Tdon'tknow”，

butitshouldalwaysbofollowedupby“butletm。findout”orpossibly

“butthispersonwillbeabletoassistyou”.Whateverthesituation

mayhp,makpsnrpthatyouden'tleaveyourcust.omprwithanunanswprpd

question.

Mostofthecommunicationthatyourelaytoothersisdonethrough

bodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicate

withothers,itshowsthatyoudon，tcare.Twoofthemostimportant

aspectsofpositivebodylanguagearesmilingandeyecontact.Makesure

tolookyourcustomersintheeye.Itshowsthatwoarclisteningtothem

andhearingwhattheyaresaying.Andofcoursesmilingismoreinviting

thanablanklookorfrown.

Nothingsurprisesyourcustomersmorethananemployeegoingtheextra

miletohelpthem.Alwayslookforwaystogoaboveandbeyondthe

expectationsofyourcustomers.Indoingso,ithelpsthemtoknowthat

youcureandiIwillleaveiliumwiththe“FeelGoodFactor“thatyou

aresearchingfor.

1.Thegoalofcustomerserviceistogivecustomersanexperiencethat

meetstheirexpectations.

正确答案是：F

2.Leaveyourcustomerwithanunansweredquestionisunacceptable.

正确答案是：T

3.Bothpositivebodylanguageandnegativebodylanguagearenecessary

incustomerservice.

正确答案是：F

4.Eyecontactisoneofthemostimportantaspectsofpositivebody

language.

正确答案是：T

5.Theunderlined"goingtheextramiletohelpthem”inthelast

paragraphmeans“goingalongwaytohelpthem”.

正确答案是：F

作业二

一、选择题

1>一Hello,thisisLucasBowen.I'dliketoordersomemachines.

-.Whendoyouneedthem?

正确答案是：Noproblem

2、一Couldyoubesokindastoturndownthatrock"n"roll?I'mpreparing

fortomorrow，smeetingreport.

正确答案是：Sure.Sorrytodisturbyou

3、Wecan*tmanagethatyoupayfortheinstallation.

正确答案是：unless

4、Theirskillandhasgotthemonthesalesteam.

正确答案是：enthusiasm

5、Inbusiness,whateveryoudo,donotillegalbenefit.

正确答案是：chase

6、一HowwasyourtriptoLondon,Jane?

*

正确答案是：Oh,wonderfulindeed

7、一Iamgoingtoaskforapayrise.

正确答案是：Ithinkyoumaytalktoyourboss

8、Whiletheotherpeopleanddiscussedtheproblemtogether,

Tedignoredthem.

正确答案是：interacted

9、Theexecutiveteamhavetoholdanurgentmeetingthey

seethebadmarketfeedback.

正确答案是：because

10、Ttshouldthatfranchisingisoneofthemeansavailable

forgettinginvestmentmoneywithoutgivingupcontrolofthechain

operationandbuildingadistributionsystemforservicingit.

正确答案是：berecognized

二、翻译：为句子选择正确的翻译

1.Byunderstandinghownon-verbalcommunicationworks,anegotiatormust

beabletounderstandtheinformationtheotherparticipantsaregiving

outnon-verbally.

正确答案是：A.通过理解非语言性交际如何起作用，谈判者一定能够理解其他

参与者透露的非语言性信息。

2.Lookthepersonintheeyewithhonestyandrespect.

正确答案是：B.诚实而尊敬地注视这个人。

3.Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtime

togetherinacomfortableatmosphereoutsideofthenegotiationroom.

正确答案是：B.如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛

围，可能会有帮助的。

4.Thisisbecausewhoevercontrolsthestartofthenegotiationstends

tocontrolwheretheyend.

正确答案是：C.这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结

果。

5.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.

正确答案是：A.谈判桌承载着议事日程，自我意识和各种情绪。

三、阅读理解：根据文章内容，判断正误

FourTipsforBecomingaFranchisee

Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyouto

findtheperfectopportunity.

Befocusdonyourpreference.Onthestageofdecision-making,the

bottomlineis:Don'Lruleoutabusinesswithoutlearningorseeingwhat

theday-to-daywi11looklike.Forinstance,thinkaboutamomreturning

totheworkforcewhcknowsshewantstointeractwithchildrenonadaily

basis.Amongthehundredsofoptionsthere,sheneedstodecideifshe

wouldliketobehandsonasateacherorifshewouldrathermanagea

facilitythattutorschildreninmath.Decidingbetweenthetwoiseasy

ifsheconsiderswhichday-to-daypositionshewouldpreferandhowthat

willimpactherothergoals.

Beproactivewithyourresearch.Afteryou'vedeterminedwhatrole

youwantinafranchise,it'simportanttostartresearchingdifferent

options.Physicallyvisitmanydifferentfranchiselocationsandbrowse

thewebandthendeterminewhatwillbeafitinyourcommunity.

Makesurethefranchisorhasexperience.Beforesigningontoafranchise,

itisessentialtoaskthefranchisorabouttheexecutiveteamandits

pastindustryexperience.Findoutifthecompanyleadershavehad

significantexperienceatanotherfranchiseandarenowapplyingthat

knowledgesuccessfu1y.

Readthefranchisedisclosuredocumentcarefully.Thefirstthing

tolookatishowmuchafranchisewouldcosttopurchase.Makesureyou

haveafinancialadviserwhocanleekat.that,itemwithyouandSPAthe

typeofprofitafranchiseecanmakeonaverage.It'salsoimportantto

takealookatthepost-terminationclauseintheagreementtomakesure

thatwhenyouwanttcleavethebusiness,youknowthetermswellandyour

interestsareproperlyprotected.

1.Decideonabusinesswithlearningorseeingwhattheday-to-daywill

looklike.

正确答案是：T

2.Beforeyou*vedeterminedwhatroleyouwantinafranchise,it'stime

tostartthebusiness.

正确答案是：F

3.Beforesigningontoafranchise,theessentialjobistoaskthe

franchisorabouttheexecutiveteamanditspastindustryexperience.

正确答案是：T

4.Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.

正确答案是：F

5、Tomakesurethatwhenyouwanttoleavethebusiness,youhavemade

enoughmoneyandyouaresatisfiedwiththat.

正确答案是：F

作业三

一、选择题

1、一FmreallyfedupwithLarry!

正确答案是：Hey,what'sup?

2、一AretheProjectManagerslinkingupOK?

—Theyseemtobe,yes..

正确答案是：There'sbeenagoodatmosphereatthefirstmanagement

meetings

3、youhaveajob,youmaybeinthemarketforanotherone.

正确答案是：Evenif

4、Youcanshowrespecttoyourteammates_______everyonefairlyand

equally.

正确答案是：bytreating

5、Respectingfellowteammateskeepseveryoneinagoodand

encouragesoverallteamspirit.

正确答案是：mood

6、一Howmuchofaproblemmeetingthebudget?

正确答案是：Well,iuseemsthatweunderestimatedthecosts

7、一Lookingatthis,ifmycalculationsarecorrect,weareaboutfive

thousanddollarsoverbudget.

-That'sright..

正确答案是：It'sgoingtocostaboutfivethousandmoretocompletethe

firstorder

8、Therearemoreandmoreofsoftwareforaccounting,this

hasmadethedifferenttypesofsoftwaremoreaccessibleintermsofcosts

andvariety.

正确答案是：manufacturers

9、Itwillabouteightpercentmorethaninitiallyprojected

正确答案是：cost

10、That，ssomethingyoucanimprovebytalkingtohuman.

正确答案是：resources

二、阅读理解：根据文章内容，选择正确答案

TeamSpirit

Teamspiritcanmakeorbreakateam.Teammateswhohaveteamspirit

arebetterabletoworktogetherandachieveteamgoals.Theyarealso

moresatisfiedwiththeirteamactivities.JohnWooden,aformer

basketballcoachatUCLA,said,“Teamspiritmeansyouarewillingto

sacrificepersonalconsiderationsforthewelfareofall.Thatdefines

ateamplayer.vTherearecertainskillsteammembersdevelopthatserve

asgoodexamplesofteamspirit.

Cooperation

Cooperatingissimplyworkingtogetherasteammatesforthegoodof

theteam.Cooperationisaskillthatteammemberscansharpenduring

practice.Forexample,basketbal1playersmustpracticepassingtheball

indifferentplaysandsituations.Teamefficiencyisdirectlyrelated

tothecooperationofitsmembers.Actingcooperativelyisagoodwayto

showteamspiritbecausedoingsocontributestotheoveral1successof

theteam.

Motivation

Teammembersmustfulfiltheirdutieswiththeirfullefforts.Staying

motivatedshowsteamspiritbecauseitshowsthatyouwanttheteamto

dowell.Thisincludesbeingmotivatedtogiveyourbestinpracticeand

incompetition,aswellasoutsideofteamactivities.Forexample,a

baseballplayercanshowteamspiritbybeingmotivatedtopracticehis

swingoutsideofpractice.

Respect

Respectforyourfellowteammembersisamust.Youcanshowrespect

toyourteammatesbytreatingeveryonefairlyandequally.Teammatesalso

respecteachotherbyallowingeveryonetoparticipate.Respectingfellow

teammateskeepseveryoneinagoodmoodandencouragesoverallteamspirit.

Forexample,peoplecanshowteamspiritthroughrespectbyencouraging

otherteammemberswhomightbestruggling.

1.Teammateswhohaveteamspirit

正确答案是：B.arebetterabletoworktogetherandachieveteamgoals

2.Accordingtothearticle,teamspiritmeans

正确答案是：C.cooperation,motivationandrespect

3.Cooperationisaskillthat

正确答案是：A.canbesharpenedduringpractice

4.Beingmotivatedmeans

正确答案是：C.youshouldgiveyourbestinanycircumstances

5.Respectingyourteammates

正确答案是：B.cankeepeveryoneinagoodmood

三、完形填空：选择正确答案，补全文章

AlibabaSeekstoRaiseBillionsinIPO

InvestorsintheUnitedStatesarepreparingforthefirstpublicsale

ofstockintheChinesecompanyAlibaba.Thecompanysellsgoods

正确答案是：▼

linkingbuyersandseilersinthehugeChineseonlinemarket.A1ibaba

正确答案是：Bmake

isexpectedtoI-3

itsinitialpublicoffering,calledanIPO,inSeptemberontheNewYork

StockExchange.

Thetotalvalueofthecompany,basedinHangzhou,hasbeenestimated

atabout$200billion.ReportsfromBloombergNewssayAlibabaisoffering

investorsa12percent正确答案是：I三］

ofthecompany.Thatwouldmeanthecompanycouldraise正确答案是:

B.asmuchas▼|

$20billiondollarsinthepublicstocksale.

AftertheIPO,Alibabacouldbecomeoneofthemost正确答案是：

C.valuable▼|

作业四

一、选择题

1、一,butIstillhavethefeelingthatit'snotsafe

enough.

-Icouldn*tagreenore.That'swhyIonlydostreetshopping.

正确答案是：Payingonlineismuchsaferthanbefore

2、一Arethereanydisadvantagestoshoppingonline?

But二thinkthisproblemwillbesolvedsoon.

正确答案是：Ittakessometimeforthestuffyoubuyonlinetoarrive

3、Icouldn*tagreemore.That*s1onlydostreetshopping.

正确答案是：why

4、friendsandcolleaguesgreetedeachotherwiththatclaywas

uBoughtanythingtoday?”

正确答案是：What

5、Anon-linevirtualsupermarkettherealsupermarket,whichmakes

itfeelsoreal.

正确答案是：simulates

6、一Canyoutelluswhyyouthinkthismakesgoodbusinesssensetoyou?

—We'vebeendoingquitewellonourownandwecouldprobablysurvive

likethisforquiteafewmoreyearstocome,butifwereallywantto

takeittothenextlevel,.

正确答案是：wearegoingtohavetoconsiderfindingmoreinvestors

7^—Okay,whatisthedecision?

一Asyouknow,wehavebeenaprivatelyheld,family-ownedcompanyfor

over120years,.

正确答案是：butitmaybetimetoconsidersomemajorchanges

8、Thesameistrueindividualproprietorships.

正确答案是：of

9、Ifpeoplewe'reveryvaluabletheywon,tbuyourstock.

正确答案是：don'tthink

10>Hisideasarelinkedtothetheorymarketsareefficient,which

meansmarketactorstakingallavailableinformationtocreatethecorrect

priceforthingsatanygiventime.

正确答案是：that

二、阅读理解：根据文章内容，判断正误

OnlineShoppingSpreeSetsRecord

Chineseshoppersspentbillionsonlineyesterdayastheytook

advantageofdiscountsofferedonSinglesDay(November11).Itisa

festivalforyoungsinglepeopletocelebratebyeatingtogether,sending

giftsorgoingshopping,thusseizedonbyonlineretailerstoincrease

sales.

Ittookonly13hoursforsalesonjusttwoonlinesites,Taobaoand

Tmall,toflypastlastycar，soveralltotalof19.1billionyuan(US$3.1

billion).ThefinalfigureofSinglesDayreachedanastonishing35.02

billionyuanashundredsofthousandsofconsumersrushedtobuyclothes,

furniture,andhomedecorationitemsatdiscountprices.Whatfriendsand

colleaguesgreetedeachotherwiththatdaywas“Boughtanythingtoday?”

astheyexchangedtalesofbargainsordisappointingnewsofpopularitems

soldoutminutesafterthespreebeganatnidnight.

Inunderninehours,turnoverattheAlibabaGroup*sTmallandTaobao

siteshadexceededthatoflastyear'sCyberMonday,asimilareventin

theUnitedStates.

“Wehopeothere-commercesitesalsodidagoodjobaswewantSingles

Daytobeaholidayforconsumersandagoodchanceforretailersto

discovertheunmetneedsofshoppers,“JackMa,founderandchairmanof

AlibabaGroup,toldreporters.

"It'snotadifficultthingtobringourtotaltransactionsizeto

100bi11ionyuaninacoupleofyearsbutwehopetodomoretohelpvendors

andmanufacturerstoupgradetheirproductsandservicetoreachmore

clients,nMasaidatanewsbriefing.

1.Onlineretailerstookholdoftheshoppingspreetoincreasesales

successfully.

正确答案是：T

2.ThefinalfigureofSinglesDayforthisyearreached19.1billionyuan.

正确答案是：F

3.CyberMondayisasimilareventintheGreatBritain.

正确答案是：F

4.Othere-commercesitesdidaswellasAlibabaGrouponSinglesDay.

正确答案是：F

5.JackMa'sgoaloftransactionsizeistcreach100billionyuanin

severalyears.

正确答案是：T

三、翻译：为句子选择正确的翻译

1.Notallcorporationsaretraditionalbusinessesthatsellstock.

正确答案是：B.并非所有的公司都是出售股票的传统企业。

2.Butdon'tforget,someofthosecompaniesmadeakilling.

正确答案是：C.但是不要忘记，一些公司赚了大钱。

3.Idon'tthinkthere，salotofappetiteforadventureinthemarket

rightnow

正确答案是：B.我认为如今在市场中没有很多冒险的欲望。

4.Iseeourcompanyasenteringatransitoryperiod.

正确答案是：A.我认为我们公司正进入一个过渡期。

5.Wesimplydon'thavethefundstomakeanyseriousinvestmentstowards

obtainingabiggernarketshare.

正确答案是：C.我们根本没有资金进行大量的投资获取更大的市场份额。

作业五

一、选择题

1.—?

—Yes,businessclass.

正确答案是：Willyouflybusinessclass

2、—?

IexpecttodepartforFrankfurtonSunday,September1st,anytime

after13:00pm.

正确答案是：Khendoyouplantoleave

3、Weusedtocashadvances.

正确答案是：have

4、Youcandownloadandprintofftheonline.

正确答案是：form

5^Theprocessingtimeperembassy.

正确答案是：varies

二、翻译题

1.Canyoufillmein?

正确答案是：C.你能向我详细介绍一下吗?

2.Notallrestaurantsacceptthecard.

正确答案是：B,并非所有酒店都接受此卡。

3.Weusedtohavecashadvances.

正确答案是；A.我们以前是预支现金。

4.Letmeknowhowyoulikelivingoutofasuitcase.

正确答案是：B.到时候告诉我你是怎么带着旅行包生活的。

5.Itisveryprofitablefortheissuingofficestofinancethefundsthey

collectbyissuingtravelleryschecks.

正确答案是：A.对发行机构来说，发行旅行支票提供融资便利是有利可图的。

作业六

一、选择题

1、一Theclientsaidhehadtosendamonitorbackthreetimesbefore

theproblemwassolved.Doyouhaveareasonforthis?

正确答案是：Well,Iwonderwhethertherecentlayoffsareaffectingthe

qualityofourcustomerservice

2、一Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?

正确答案是：Thecostdependsonthefloortomoveto,thedistancebetween

twoplacesandtheamountofthefurnituretomove

3、Someofthecustomers'complaintsseem.

正确答案是：unacceptable

4、Customerswon'tfindstoreclerkssittingaround.

正确答案是：watchingTVorplayingcards

5^Somestoresevenofferlanesforcustomerswith10itemsor

lesstocheckoutquickly.

正确答案是：express

6.—r11alsothrowinthediscountof10%onyourupfrontdeposit.What

doyouthinkaboutthissuggestion?

正确答案是：Ok,Ithinkwe*vebothhavedoneourbestforthis

7.一Couldyoubesokindastoturndownthatrock"n"roll?I*mpreparing

fortomorrow'smeetingreport.

正确答案是：Sure.Sorrytodisturbyou

8.Toattractinvestors,thegovernmenthas____itstaxandlaborlaws.

正确答案是：adjusted

9.hasgoodreputationwillsoonerorlaterbesuccessfulinhis

business.

正确答案是：Whoever

10、Althesametime,thenegotiatorkeepsthingssecretwouldlimit

his/herabilitytonegotiate.

正确答案是：that

二、翻译题

1.TheAmericanideaofcustomserviceiston.akeeachcustomerthecenter

ofattention.

正确答案是：A.美式客服理念认为每位客户都是关注的焦点。

2.Manyproductsconewithamoney-backguarantee.

正确答案是：B.许多产品都有退款承诺。

3.Makesuretolookyourcustomersintheeye.

正确答案是：C.确保要直视顾客的眼睛。

4.Alwayslookforwaystogoaboveandbeyendtheexpectationsofyour

customers.

正确答案是：A.一定要想方设法，超越顾客的期望。

5.Theworstthingisthatyoudiscoveredatthelastmomenttherewere

missingpartsintheorderbeforeshipment.

正确答案是：A.最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有

遗漏。

三、阅读理解：根据文章内容，判断正误

TheGoldenRulesofNegotiating

Theartofnegotiatingisadifficultskillformostofus,evengood

salespeople.Herearethreegoldenrulesforyoutofollow:

1.AlwaysStarttheNegotiations.

Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthe

startofthenegotiationstendstocontrolwheretheyend.Ifyouletthe

otherpartystartnegotiations,youwillbeconstantlygivingupcontrol,

oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhat

hisprojectbudgetis,youareallowinghimtostartthenegotiations.

Youwillthenspendyourtimechasinghisnumberratherthanfindingthe

bestsolution.So,neverlettheotherpartycontrolthenegotiations.

2.AlwaysNegotiateinWriting.

Thppurpospofnegotiationsistnarriveat.aforma1writtenagrppmpnt,

nottellastoryorspendtimetalking.Fromthefirstmomentyoubegin

aproposal,youshouldcreateadocumentandtakeittotheclient.It

willincludeallthepointsofagreementandbecomerealtotheprospective

customer.Negotiatingfirstandthenhavingtocreateadocumentadds

unnecessarytimetoatransaction.Butifyoubuildyourwrittenagreement

asyounegotiate,youarcpreparedtoaskforasignaturethemomentthe

decisiontobuyisnade.

3.AlwaysStayCool.

Thenegotiationtablecanbeloadedwithagendas,egosandemotions.

Greatnegotiatorsknowhowtostaycool,providingleadershipand

solutions,whiletherestoftheroombecomesinsanelyinvestedin

personalagendasanduselessemoIions.Crying,gellingangryandblowing

offsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityou

whilenegotiating.V'hentherestoftheroomgetsemotional,staycool

anduselogictonegotiateandclose.

1.Ifyoulettheotherpartystartnegotiations,youwi11becompletely

graspthecontrol,oftenwithoutevenrealizingit.

正确答案是：F

2.So,neverletbothpartiescontrolthenegotiations.

正确答案是：F

3.Negotiatingfirstandthenhavingtocreateadocumentdoesn,tneed

necessarytimetoatransaction.

正确答案是：T

4.Greatnegotiatorsknowhowtostaycool,providingleadershipand

solutions,whiletherestoftheroombecomeswildorhelplessduringthe

negotiation.

正确答案是：T

Whentherestoftheroomgetsoutofcontrol,staycoolanduselogic

tonegotiateandclose.

正确答案是：F

作业七

一、选择题

1、一Betty,we'11haveabuffetpartynextSaturday.Willyoujoinus?

一,Susan.Thankyou!

正确答案是：I*dloveto

2、一Iamgoingtoaskforapayrise.

正确答案是：Ithinkyoumaytalktoyourboss

3、Itshouldthatfranchisingisoneofthemeansavailableforgetting

investmentmoneywithoutgivingupcontrolofthechainoperationand

buildingadistributionsystemforservicingit.

正确答案是：berecognized

4、Amongthecritiqueswereallegations___somefranchiseusesits

politicalinfluencetoincreaseitsprofits.

正确答案是：that

5、Whiletheotherpeople___anddiscussedtheproblemtogether,Ted

ignoredthem.

正确答案是：interacted

6、一rmreallyfedupwithLarry!

正确答案是：Hey,what'sup?

7、一AretheProjectManagerslinkingupOK?

一Theyseemtobe,yes..

正确答案是：There，sbeenagoodatmosphereatthefirstmanagement

meetings

8、Teammateswhohaveteamspiritaremoresatisfiedtheirteam

activities.

正确答案是：with

9、Cooperatingissimplyworkingtogetherteammates______thegood

oftheteam.

正确答案是：as---for

10>Betterunderstandingofteamworkcanmakeyouamoreeffective

employeeandgiveyouanextrainyourcorporateoffice.

正确答案是：edge

二、阅读理解：根据文章内容，选择正确答案

Chinahasthemostfranchisesintheworldbutthescaleoftheir

operationsisrelativelysmall.EachsysteninChinahasanaverageof

43outlets,comparedtomorethan540intheUnitedStates.Together,there

are2,600brandsinsome200,000retailmarkets.KFCwasthemost

significantforeignentryin1987andiswidespread.Manyfranchisesare

infactjoint-v