《英语口语》课件-7.3 Project B How to Deal with ComplainsVIP

ProjectBHowtodealwithcomplainsNewWordsandPhrasesrefundn./v.退款deadlinen.最后期限，截止日期proposal

n.提议，建议solution

n.解决办法，处理手段NewWordsandPhrasesrefundn./v.退款Ticketscannotbeexchangedormoneyrefunded.e.g.Ifsomeonerefundsyoumoney,thatmeansyouhavepaidtoomuchoryouhavereturnedgoodstoashop.NewWordsandPhrasesdeadlinen.最后期限，截止日期ThedeadlineofapplicationsisApril30.e.g.Adeadlineisatimeofdatebeforewhichaparticulartaskmustbefinishedoraparticularthingmustbedone.NewWordsandPhrasesproposaln.提议，建议Hisproposalthatthesystemshouldbechangedwasrejected.e.g.Aproposalisaplanoranidea,oftenaformalorwrittenone,whichissuggestedforpeopletothinkaboutanddecideupon.NewWordsandPhrasessolutionn.解决办法，处理手段There’snosimplesolutiontothisproblem.e.g.Asolutiontoaproblemordifficultsituationisawayofdealingwithitsothatthedifficultywillberemoved.IwonderifIcanrefundit.SentencePatterns我想知道我是否可以退款。Iwonderifyoucanhelpme.e.g.IwonderifIcanrefundit.Iwonderif...Iwasverycontentwiththemicrowave.Iamcontentwiththejob.SentencePatterns我对这款微波炉非常满意。e.g.Iwasverycontentwiththemicrowave....becontentwithWecanexchangeanewoneforyouforfree.Youcanexchangeanewdressforfree.SentencePatterns我们可以免费为您换个新的。e.g.Wecanexchangeanewoneforyouforfree....exchangesth.forfree.Thanksforyourunderstandingandcooperation.Thanksforyoursupport.SentencePatterns非常感谢您的理解与配合e.g.Thanksforyourunderstandingandcooperation.Thanksforsth.ordoingsth....Iwonderif……becontentwith…exchangesth.forfreeThanksforsth.ordoingsth…SentencePatternsOralPracticeHave