2025届山东省德州市重点中学高三第四次模拟考试英语试卷含解析

2025届山东省德州市重点中学高三第四次模拟考试英语试卷注意事项：1．答卷前，考生务必将自己的姓名、准考证号、考场号和座位号填写在试题卷和答题卡上。用2B铅笔将试卷类型（B）填涂在答题卡相应位置上。将条形码粘贴在答题卡右上角"条形码粘贴处"。2．作答选择题时，选出每小题答案后，用2B铅笔把答题卡上对应题目选项的答案信息点涂黑；如需改动，用橡皮擦干净后，再选涂其他答案。答案不能答在试题卷上。3．非选择题必须用黑色字迹的钢笔或签字笔作答，答案必须写在答题卡各题目指定区域内相应位置上；如需改动，先划掉原来的答案，然后再写上新答案；不准使用铅笔和涂改液。不按以上要求作答无效。4．考生必须保证答题卡的整洁。考试结束后，请将本试卷和答题卡一并交回。第一部分（共20小题，每小题1.5分，满分30分）1．—Iwillpickyouupat7o’clocktomorrowmorning.Isthatallright?—________.Seeyouthen.A．I’dloveto. B．That’ssettled.C．It’suptoyou D．Mypleasure2．Comehere,Mary.Ifyoustandatthisangle,you______justseethesunset.A．must B．needC．can D．should3．Sinceyouaremydaughter'sclassmate,we'dliketo______you_______tonight.A．put;down B．put;in C．put;off D．put;up4．Hardwork，alongwithdedicatedrevolutionaryspiritisthefundamentalguaranteeofsuccess，whichis________weshouldlearnfromthepioneersparticipatingintheLongMarch.A．that B．whatC．where D．how5．Thedebateherewillbelimitedintwomainrespects，________thetimeavailable.A．inviewofB．inreturnforC．inadditiontoD．incomparisonwith6．Soabsorbed________inheryogaexercisesthatshetooknonoticeoftheheavyrainoutside.A．Marywas B．MaryhasbeenC．wasMary D．hasMarybeen7．_______moreenergytomystudyinsteadofbeingcrazyaboutcomputergames,Iwouldbesittinginacomfortableofficenow.A．IfIdevoted B．HadIdevotedC．WouldIbedevoted D．ShouldIbedevoted8．—Howabouthisdesign?—Well,totellthetruth,itis______butsatisfactory.Soyou’llhavetotryyourbesttobetterit.A．something B．anythingC．everything D．nothing9．Thelittlegirl________aforeignlanguagefairlyquickly.A．pickedup B．gotup C．steppedup D．madeup10．—YouspeakverygoodFrench!—Thanks.I__________FrenchinSichuanUniversityforfouryears.A．studied B．study C．wasstudying D．hadstudied11．---Isthereanychanceofmybeingpromoted?---Ifyouwantapromotion,you’dbetterratherthangetyourway.A．playthegame B．crossyourfingersC．raisetheredflag D．killthefattedcalf12．Don’tthrowawaytheoldbooks．Givethemto____needsthem．A．whoever B．anyone C．who D．whomever13．—Iwonderwhythethinnestplasticsbags,though________,arestillinusehere.—Well,it’snoeasyjobtosolvethisproblemeffectively.A．banning B．banned C．toban D．havingbanned14．一"Peter,haveyougotyournewflatfurnished?—Yes.I______someusedfurnitureanditwasarealbargain.A．willbuyB．haveboughtC．boughtD．hadbought15．Mr.White,who________inShanghaiforsevenyears,isamanagerofacompanyinBeijing.A．wasworking B．workedC．hadworked D．hasworked16．Thiswinter,oneofthelargest______snowstormshitmanyareas.A．recording B．recordedC．beingrecorded D．torecord17．–Let’stakeacoffeebreak,shallwe?–IwishI________,butIhaveareallytightschedule.A．can B．shall C．could D．should18．—Davidisagreenhandatsuchthings.—ButIbelieveheisquite________tothetask.A．relevantB．accessibleC．equalD．unique19．Hefelt________ofcheatingintheexam,decidingnevertodosuchthingsagain.A．shame B．ashamedC．sorry D．shameful20．Wecancommunicate________peopleineverypartoftheworld________theInternet.A．with；with B．with；throughC．through；through D．through；with第二部分阅读理解（满分40分）阅读下列短文，从每题所给的A、B、C、D四个选项中，选出最佳选项。21．（6分）LocatedinLosAngeles,UniversityofSouthernCaliforniaisintheheartofaleadingcity.AlthoughLArankshighlyinTheEconomist’sSafeCitiesIndex,navigatingandcitycallsforcertainsafetyprecautions(预防措施)alongwithpracticingcommonsense.♦MobileSafetyAppPoweredbyLiveSafeTheMobileSafetyApppoweredbyLiveSafe,managebytheUSCDepartmentofPublicSafetyandtheUSCDepartmentofEmergencyPlanning,isafreedownloadableappthatmobileuserscanusetoinitiatecontactwithemergencyrespondersaroundthecampus.Featuresinclude:immediate“pushbutton”callstoDPS,easyreportingforsuspiciousactivityorcrimesinprogress,andlocationservicestonotifyfriendsofyourroutethroughcampus.♦BlueLightPhoneLocationsTheUniversityParkhasmultiplebluelightphonesthatarestrategicallyplacedthroughoutcampus.Takenoteofwheretheclosestonesareonyourroute.Theycomeinhandyincaseyouloseyourphoneorinanemergency.ThesephonesaredirectlyconnectedtoUSC’sDepartmentofPublicSafety’s24-hourcommunicationscenter.Besidesemergencyneeds,itcanalsobeusedtoreportsuspiciousactivity,requestforanescort(护送)ifyoufeelunsafeandtoreportacrime.♦TrojansAlertTrojansAlertisanemergencynotificationsystemthatallowsuniversityofficialstocontactyouduringanemergencybysendingmessagesviatextmessageoremail.Whenanemergencyoccurs,authorizedUSCsenderswillinstantlynotifyyouwithreal-timeupdates,instructionsonwheretogo,whattodo(orwhatnottodo),whomtocontactandotherimportantinformation.AllmembersoftheUSCcommunity,aswellasparentsandregularvisitorstocampus,arestronglyencouragedtosignupforTrojansAlert.1、Whatdobluelightphonesdoforstudents?A．Guidestudentsthroughcampus.B．Alertstudentstocrimeactivities.C．Lightupthewayifstudentsfeelunsafe.D．Connectthemwiththesafetydepartment.2、HowdoesUSCsendoutinstructionsduringanemergency?A．Withbluelightphones.B．Viatextmessageoremail.C．Throughmobilesafeapp.D．BycallingallUSCmembers.3、Whatisthepurposeofthetext?A．Toencouragestudentstofightcrime.B．TointroduceUSC’ssafetydepartment.C．ToprovidesafetyservicesforUSCstudents.D．Toinformparentsofsafetyrisksoncampus.22．（8分）Livingclosertoopenfieldsandtreesreducesyourriskofbeingobese（肥胖）,researchsuggestsandthebenefitscanbeseeneveninpoorneighborhoodswhererisksofbothobesityandpoormentalhealthareknowntobemuchhigher.Thenewstudy,supportedbyFriendsoftheEarthEurope(FoE),alsoshowedthatthegreatoutdoorshadbenefitsforpregnantwomen.Thoselivingclosetotreesandopenfields,considereda“naturalhealers”bytheresearchersattheInstituteforEuropeanenvironmentalpolicy,gavebirthtochildrenofmuchhealthiersizes.Itisbelievedthattheincreasedopportunitytobeactiveandbreathinginlessairpollutionmayexplainthereduceddeathratesandobesityprevention.Afterreviewinghundredsofpreviousstudies,scientistssayitcanevenreducethechanceofanearlydeathby16percentcomparedtothoselivinginan“urbanjungle.”Thegreenspacesalsoreduceddepression（抑郁）byallowingforpeopletomeetothersmoreeasilyandgetawayfrombusyandnoisyactivitiesofacity,expertsstate.RobbieBlake,acampaignerforFoE,toldTheGuardian:“Theevidenceisstrongandgrowingthatpeopleandcommunitiescanbeenergeticandlivelywhentheyhaveaccesstonature.“Weallneednatureinourlivesanditgivesusfreedomandhelpsuslivehealthily;yetpoorcommunitiesareroutinelycutofffromnatureintheirsurroundingsanditisholdingbacktheirwellbeing.”Thefindingsbackupmuchevidencethatshowssettingupahomeinaheavily-pollutedcitycanbedamagingtosomeone’shealth.Afterstudyingthewell-beingofnearly110,000women,theyfoundlivingincitiesalsoincreasedtheriskofcancerandrespiratory（呼吸）illnesses.Thoseinthegreenestareashada34percentlowerrateofrespiratorydisease-relateddeathsanda13percentlowerrateofcancerdeaths.1、WhatcanweknowaboutobesityfromParagraph1?A．Theoutdoorscanpreventobesity.B．Obesitycancausementaltrouble.C．Urbanmotherscanhaveobesebabies.D．Pregnantwomencangetobeseeasily.2、Whatisthesocialbenefitoflivinginthecountryside?A．Havingmorefreedomtorest.B．Meetingotherpeoplemoreconveniently.C．Breathinghealthierair.D．Keepingmorewealthandhappiness.3、Whatdoestheunderlinedword“We”inParagraph4referto?A．Pregnantwomen.B．Patientswithrespiratoryillnesses.C．Ordinarypeople.D．Peoplelivinginpoorcommunities.4、Whatisthebesttitleforthetext?A．WaysoflivinginthecountrysideB．LivinginhealthyneighborhoodsC．Countryside,thegreenestareaD．Accesstonature23．（8分）Oneday.Onelifetime.Youcandoit!Fromthemuseumofmodemarttothemuseumofancientarticles,visitourpicksfortheworld’sbestmuseums.NationalGalleryofCanada(Ottawa)ThismuseumhasagreatcollectionofartspanningtheMiddleAgestothepresentday,includingAmerican,Indian,European,InuitandCanadianworks.Itoffersaunique,near-completeoverviewofCanadianart—fromearlyQuebecreligiouswork,throughInuitworkfromthe1950s,tothecontemporaries.TokugawaArtMuseum(Japan)TheTokugawafamilyreignedoverJapanfrom1600to1868.Underthem,thecountryenjoyedthelongestperiodofpeaceinitshistory.ThistimespanisalsoknownastheEdoperiod,duringwhichtheartsfloweredinJapan.ArtistsofthisperioddirectlyinfluencedWesternmasterssuchasMonet,GauguinandWhistlerandhavesincegoneontobecomehouseholdnames.Otherexhibitseffectivelypresent,throughaccuratelyreproducedenvironments,aspectsofJapaneselifeatthetime.MuseumofFineArts(Boston)Highlightsofthismuseum’scollectionincludea4th-centuryChristianmarblebust(半身像)ofSt.Paulatprayer,andapaintingthatquestionslifeandourveryexistence,Gauguin’s“Wheredowecomefrom?Whatarewe?Wherearewegoing?”It’samust—gointheUS.TheEgyptianMuseum(Cairo)AswellasgatheringtogethersomeofthefinestarchaeologicalfindsfromallEgypt,thismuseumalsoprovidesarareopportunitytosimplypopinandwithinminutesbestandingface-to-facewithoneofthegreatestworksofmankind,Tutankhamun’sgoldenmask.Aportraitofunbelievablequality,craftsmanshipandbeauty,thehighlypolishedgoldface—atonceagod,akingandateenager—shineslikewater:delicate,yetuntouchableallatthesametime.1、WhichmuseumwillyouvisitifyouwanttoknowmoreaboutMonet?A．TokugawaArtMuseum.B．NationalGalleryofCanada.C．MuseumofFineArts.D．TheEgyptianMuseum.2、Whatkindofworkscan’tyouseeintheNationalGalleryofCanada?A．Americanworks.B．Europeanworks.C．Japaneseworks.D．Inuitwoks.3、WhatisthemostfamousartworkinTheEgyptianMuseum?A．Gauguin’spainting.B．AgoldenmaskofTutankhamun.C．TheTokugawafamilypaintings.D．A4th-centuryChristianmarblebustofSt.Paulatprayer.24．（8分）OnarecenttriptotheislandofNewfoundland,Canada,myhusbandaskedourtalkativecabdriverwhatmadehimmostproudtobeanative.“Ourgenerosityandhospitality(好客),”herepliedinastronglocalaccent.“Ifyourcarbreaksdowninthemiddleofnowhere,someonewillstoptohelp.Peopleherearekindlikethat.”Hisanswerranginmymindduringthatridewithmyhusbandandteenagekids,asweheadedouttoexploreonthefirstdayofourvacation.LittledidIknowwewereabouttoexperiencesomeofthatremarkableNewfoundlandkindnessforourselves.WemetAlmathatsamemorningatthestartofalonghike.Ourteenagershurriedahead,andaswewalkedbehind,admiringthescenery,twowomeninsunglassesandsummerhikingequipmentstopped.They’dheardusdiscussingdifferentroutes,andthenaskedifwe’dlikesuggestions.Theylookedtobeintheir40s,andwerebothenthusiastictosharetheirlocalexpertise.Welistenedeagerly,takingmentalnotes,untiloneofthewomenasked,“Youhaveacar,right?”Iexplainedthattherewerenocarsavailableduringourweekontheisland,sowehadtorelyoncabsinstead.“Ohno,”shesaid,“youneedacar.”Andthen,ascasuallyasifofferingapieceofchewinggum(口香糖),shesaid,“Takemine!”MyhusbandandIjustsmiledindisbelief,dumbfounded.“Whynot?”sheinsisted.“Youneedacartogettoknowalltheseplaces.”“Butyoudon’tevenknowus,”Isaid.“Thatdoesn’tmatter,”shecontinuedwithabsolutedetermination.Surprised,Ilookedoveratherfriend,whoshruggedandsaid,“That’sAlma.”Fortyminutesoftalkinglater,myfamilyclimbedintoAlma’scar.Wespenttherestofourvacationdiscoveringdifferentareasofthisbeautifulisland.Butitwasn’tthegroupsofwhaleswesaw,orthevastareasofwoodland,thatmadethisplacesomemorable.Instead,itwastheactofkindnessfromacompletestrangerthatmadeusrealizehowspecialNewfoundlandreallywas.Nextyear,there’snodoubtwherewe’llbetakingoursummervacation.Whoknowswhatactofkindnesswe’llmeetthen?1、Whatdidthecabdrivertakeprideinasanative?A．Theirkindnessandenthusiasm. B．Theircheapserviceandfriendliness.C．Theirunselfishnessanddetermination. D．Theirrichexperienceandlocalknowledge.2、Theunderlinedword“dumbfounded”inParagraph5probablymeans“________”.A．annoyed B．satisfied C．shocked D．embarrassed3、WhatimpressedtheauthormostduringherstayinNewfoundland?A．Thelocalcultureoftheisland. B．Theanswerfromthecabdriver.C．Thebeautifulsceneryoftheisland. D．Thehelpfromanenthusiasticstranger.4、Whatcanweinferabouttheauthorfromthelastparagraph?A．SheexpectstovisitNewfoundlandagain.B．Shehasn’tdecidedwheretogonextyearyet.C．SheislookingforwardtomeetingAlmaoncemore.D．Shealsowantstobekindtoothersduringthevacation.25．（10分）Everyyear,billionsofkilogramsoffreshproducearewastedintheUnitedStates.Thefoodendsupinlandfills,producingharmfulgreenhousegases.Meanwhile,millionsofpoorAmericansgohungry,withoutaccesstohealthy,affordablemeals.EvanLutzispassionateaboutcorrectingthatsocialinjustice.Andhecombinesthatgoalwithapassionforbusiness.“MyentirelifeI’vewantedtobecomeasocialentrepreneur,notjuststartingabusinessthatmademoneybutalsostartingonethatgaveback.I’mjustanaverageguywithapassiontowardsmakingsurenofoodgoestowasteandmakingsurenoperson’severhungryinAmericaandIwanttodothatthroughbusiness.LutzisCEOandfounderofHungryHarvest.HungryHarvestisabusinesswhichcollectsandsells“ugly”produce.Thesearefruitandvegetablesthatmostfoodcompanieswouldthrowaway.“Ifyougotoagrocerystoreeverythingisgrowingthesameexactway.Right.Soallthatstuffthatdoesn’tgrowthesamewaygetswastedandgetsthrownout.Andwetakeallthatstuffthatnormallygetsthrownoutbecauseit’stoobigortoosmallinoddsizeofshape,weboxitupintoavarietyboxesandwedeliverthemtoourcustomersonceaweek.Wehirepeoplethatwerelivinginhomelessshelters.Theywerereallylookingtogetachanceinlife.”InJanuary2016,LutzappearedontheAmericanbusinesscompetitiontelevisionshow“SharkTank”.Itconnectsinvestorswithentrepreneurs.Lutzsoughta$50,000investmentinHungryHarvest,inexchangeforafivepercentstakeinhiscompany.Hegotevenmorethanheexpected:$100,000for10percentownership.1、Thepurposeofwritingthefirstparagraphisto________.A．tellushowseriousthewasteisB．informusmanypeoplehavenotenoughtoeatC．remindusoftheunfairnessofthesocietyD．leadtothetopicofthepassage2、Fromthelastparagraph,wecaninfer“SharkTank”________.A．isaprogrammeshowingthestoryofinvestorsB．belongstomeetingsofpoliticalpartiesC．helpsentrepreneursgetfundsupportD．askssuccessfulbusinessmentoshowexperience3、WhichofthefollowingwordscanbeusedtodesribeEvanLutz?A．cold-heartedandsmartB．kind-heartedandcreativeC．warm-heartedandstrictD．open-mindedandhumorous4、WhowillnotbenefitfromEvanLutz’sbusiness?A．HungryHarvestB．HungryfamiliesC．FruitfarmersD．Foodcompanies第三部分语言知识运用（共两节）第一节（每小题1.5分，满分30分）阅读下面短文，从短文后各题所给的A、B、C和D四个选项中，选出可以填入空白处的最佳选项．26．（30分）Ourtoleratingabilityisindeedwaybeyondourimagination.Butnotuntiltheverycriticalmomentwillwe1ourpotentialtoleratingability.Therewasawomaninthecountrysidewhogotmarriedattheageof18andhadtoescapewithhertwodaughtersandasonwherevershecouldattheageof26duetotheJapanesearmy’sinvasion.Manypeopleinthevillageatthattimecouldnot2thesufferingofbeingafugitive（亡命者）andwantedtocommitsuicide.Aftersheknewaboutit,shewouldcometothose3,saying,“Don’tdothat4thing.Therearenosuchsetbacks(挫折)thatwecouldnotovercome!”FinallysheinsisteduntilthedaywhenalltheJapanesearmieswerekickedoutofChina.5,hersondiedofdiseasewithoutsufficient6andnutritioninthosedaysofhardships.Herhusband,afterknowingthedeathofhisson,layinbedfortwodayswithouteatinganddrinkinganything.Shetearedtoherhusbandandsaid,“Wehaveatoughdestiny,buthowevertoughourliveswillbe,weshouldalso7Thoughoursonhaspassedaway,wecanhaveanother.”Aftergivingbirthtothesecond8herhusbanddiedofedema（水肿病）,whichalmost9heraway.Buteventually,she10andheldthethreeyoungchildreninherarms,saying,“Mysweethearts,don’tfeelscared.Youstillhaveme,yourdearmum!”Ittookherpaineffortsto11herchildrenupandthelifeofherfamilywasgettingbetterandbetter.Twodaughtersweremarriedandsowashissonfinally.Shesaidtoeveryoneshemet,“Look!WhatIsaidis12right.Therearenosuchsetbacksthatwecouldnotovercome!Mylifeissohappynow!”Shewas13graduallyandcouldnotdothefarmworkanymore.Soshestayedathomeanddidsomesewingwork.Nevertheless,theHeavenseemedtoshownoaffectiontoherwhohadundergonea14life.Shegotherlegbroken15whenshewasnursinghergrandson.Duetoheroldagethatposedagreatrisktoheroperation,shedidnotreceiveoperationandhadtolieinbedalldaylong.Herchildrenallcriedheavily,whileshemerelysaid,“Whydoyoucry?Iamstillliving.”16shecouldnotrisefrombed,shedidnotcomplainaboutanythingandanybody.Instead,shesatonthebedanddidsomesewingwork.Shehadlearntscarves-weaving,crafts-making,etc.Allherneighborsspoke17ofherskillsandcametolearnfromher.Sheliveduntil86.BeforeshewenttoHeaven,shesaidtoherchildren,“Youallshouldlivetoyourbest.Therearenosuchsetbacksthatwecouldnotovercome!”Wewillonlygettorealizeourownironwillandstrongtoleratingabilityaftergetting18heavily.Therefore,nomatterwhatyouaresufferingfromnow,donotmerelycomplainaboutthe19ofourdestinyandmaintainlow-spiritedallthetime.Therearenosuchsetbacksthatwecouldnotovercome.Onlythosewhohavenoconfidenceandcouragetoovercomesetbackswillbe20atlast!1、A．recognize B．realize C．reduce D．reach2、A．bear B．see C．find D．feel3、A．houses B．villages C．women D．people4、A．hard B．silly C．easy D．smelly5、A．Therefore B．However C．Furthermore D．Besides6、A．food B．water C．medicine D．clothes7、A．persist B．help C．work D．accept8、A．child B．son C．daughter D．baby9、A．get B．give C．blew D．put10、A．stopped B．cried C．sighed D．recovered11、A．raise B．teach C．build D．love12、A．nearly B．absolutely C．almost D．naturally13、A．dying B．growing C．aging D．complaining14、A．happy B．long C．normal D．rough15、A．purposely B．accidently C．suddenly D．quietly16、A．Asthough B．Eventhough C．Aslongas D．Eversince17、A．happily B．loudlyChighly C．formally18、A．hurt B．ill C．excited D．stricken19、A．unfairness B．unhappiness C．unfitness D．uncomfortableness20、A．hit B．improved C．defeated D．hurt第二节（每小题1.5分，满分15分）阅读下面材料，在空白处填入1个适当的单词或括号内单词的正确形式。27．（15分）InHebeiProvinceliesavastforestcalledSaihanba.ThisgreenGreatWall,1．atitspeakduringtheQingDynastycoveredthousandsofhectares,hadbythe1950s2．（virtual）disappeared.ThisallowedsandtoblowintoBeijingfromthenortherndeserts.SaihanbaisacombinationofChineseandMongolian,3．（mean）“beautifulhighlands".UntiltheQingDynasty,itwasaroyalhuntinglandbecauseofitscoolsummerweatherandbeautifulsurroundings.However,mostoftheareahadturnedintoadesertbytheendoftheQingDynasty.Infact56yearsagotherewasonlyonetreeleft.Butwithoutthattree,there4．（be）nomiracleofSaihanbatoday.Intheearly1960s,over350foresters5．（send）tothisareatofightthedesert.Theywererequired6．（rebuild）theforestinSaihanba.Fewpeople,includingtheforestersthemselves,believedtheywouldsucceed.Theirdoubtdisappeared,however,whentheyfoundthe200-year-oldtree,swayingalonein7．wind.Ifonetreecouldsurvivehere,8．couldmillionsoftrees,theythought.Afterdecadesofhardwork,threegenerationsoftheforestershaverestoredalmost80%oftheoriginalSaihanbaforest.Recently,theywereawardedthe9．（high）environmentalhonorfromtheUnitedNationsfortheirgreat10．（contribute）tocreatingagreenerworld.第四部分写作（共两节）第一节短文改错（满分10分）28．（10分）下面短文中有10处语法错误。请在有错误的地方增加、删除或修改某个单词。增加：在缺词处加一个漏字符号（∧）,并在其下面写上该加的词。删除：把多余的词用斜线（\）划掉。修改：在错的词下划一横线，并在该词下面写上修改后的词。注意：1、每处错误及其修改均仅限一词；2、只允许修改10处，多者（从11处起）不计分。Onceuponatimetherewasaboywhofondofreading、However,hewasverypoortobuyanybooks、Thatwasthereasonthathehadtoborrowbooksfromarichmanwhoownedalotofbooks、Theboyknewclearlythathehastofinishreadingthebookshehadborrowedthemandreturnthemtotheownerassoonaspossible、Arichman,whowasreadytolendanyofhisbooktotheboy,readfewofhisownbooks、Withtimegoingon,theboyreadalotsbutfinallybecameafamouswriterinhistime、Thoughtherichmanhadsomanybooks,heremainedamanwithlittleknowledgebecauseofheseldomreadhisbooks、第二节书面表达（满分25分）29．（25分）假设你是李华，双12你从网上购买了一套英文小说，昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案。注意：1.词数100词左右；2.可适当增加细节，使行文连贯；3.开头结尾已给出，不计入总词数。可能用到的生词：投诉complaintTowhomitmayconcern,Iamoneofyourcustomers._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________