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一、选择题(旅游英语1-10题;补全对话11-18题;阅读理解19-25题;餐饮服务与管理26-45。每小题2分,共90分,每小题中只有一个选项是正确的)1.特大号床()A.extrabedB.king-sizebedC.queen-sizebedD.babycot2.餐厅女服务员()A.attendantB.waiterC.waitressD.housekeeper3.房态()A.roomtypeB.roomstatusC.roomtariffD.roomcenter4.退房()A.checkinB.checkoutC.leaveforD.departuredate5.机遇()A.reputationB.opportunityC.attractionD.attitude6.国宾馆()A.resortB.conventionhotelC.touristhotelD.stateguesthouse7.客务关系主任()A.FITB.GROC.AMD.GM8.筷子()A.chopsticksB.forkC.spoonD.toothpicks9.红茶()A.blackteaB.greenteaC.jasmineteaD.bricktea10.单面煎鸡蛋()A.friedeggsovereasyB.friedeggsoverhardC.friedeggssunnysideupD.overeasyDialogue-1(C-ClerkG-Guest)G:MydoctorhastoldmeImustkeepingoodphysicalcondition.IhearthatyourhotelisoneofthebestonesinChinaforthatkindofthing.Couldyoutellmewhatfacilitiesyouhavehere?C:11.G:Thatsoundsveryinteresting.C:12.G:Verygoodandwhataboutswimming?C:13.G:Ohgood.C:14.G:Howaboutoutdooractivities?C:Wehaveseveralnicetenniscourtsandyoucanalsoplaybadminton.Rackets(球拍)andballsareavailableatasmallcharge.G:Thankyouverymuchforyourinformation.C:Mypleasure,sir.A.Yes,youA.Yes,youcanenjoyadipinourheatedswimmingpool.B.Well,wehaveawell-equippedkeep-fitgymwithallthelatestrecreationalsportsapparatus—exercisebicycle,weights,wallbars,etcC.AndafterwardsyoucanrelaxwithbeerorsoftdrinksandsnackjustbesidethepoolD.Wealsohaveanexcellentsauna.Dialogue-2(B-BellmanG-Guest)B:15.G:Yes,that'sright.B:16.G:OK.Bytheway,whereisthebar?B:It'sonthethirdfloor.Itopensaroundtheclock.Ourbreakfasthoursarefrom6:30to10a.m..Lunchisseveredbetween11:30a.m.and2:00p.m..Dinnerisfrom7:00p.m..to10p.m.Youcangetalightmealorasnackanytimeinour24-hourcoffeeshop.Andyoucancallroomservicebetween7:00a.m.and8:00p.m..Hereisacopyofthemenu.G:Thankyou.Doyouhavemailservice?B:I'msorry,wedon't.G:IhavewrittensomepostcardsduringmyHuangheRivercruise.I'dliketosendthemtomyfriendsinU.S.A.today.I'mleavingforGuangzhoutomorrowmorning.B:17.G:It'sverykindofyou.Thankyou.B:18.A.ThereA.Thereisapostofficenearby.IcanmailthemforyouifyoulikeB.Goodevening,sir.I'llshowyoutoyourroom.Youhavetwosuitcasesandonebriefcase.Isthatcorrect?C.Youarewelcome.Theelevatorsontherightaretheexpressonestothe10thfloorandabove.Theelevatorsontheleftgoandstopateveryfloor.Hereistheelevator.Afteryou,sirD.Yourroomisonthe12thfloor.Let'staketheelevatoroverthere阅读理解19-25题(阅读下列短文,并根据文章内容选择最佳答案,讲所选答案的序号填在答题卡上)Passage1Thereisaknownsafelevelofdrinking,oneandahalfouncesofpurealcoholaday,orthreeone-ounceglassesofwhiskey,foureight-ounceglassesofbeer,orahalfabottleofwine.Thislimit,ofcourse,isonlyanaverage.Forsomepeopleevenonedropofalcoholistoomuch.Studiesshowthatthedriverwhohasdrunkanamountofalcoholwithinthislimitisnomorelikelytohaveanaccidentthanthedriverwhodoesnottakeanyalcohol.Butbeyondthislimit,whentheblood-alcohollevelbeginstogoupoverthe0.05percent“sober”level,theriskofatrafficaccidentjumpsgreatly.Bythetimetheblood-alcohollevelreaches0.2percent—thelevelofmostdrunkdriverwhoarenotpermit-theriskofanaccidentis100timesthanthatofthenon-drinkingdriver.Choosethebestansweraccordingtothepassage.19.Mostpeoplewon'tgetdrunkafterdrinking()A.forty-eightounceofglassofbeerB.fourouncesandeightofbeerC.thirty-twoouncesofbeerD.halfabottleofbeer20.Everybodywithinthislimit.()A.willgetdrunkB.willnotremainsoberC.willremainsoberD.willgetexcited21.Itmakeswhetheradriverdrinkswithinthislimitordrinksnothingofalcohol,accordingtothepassage.()A.greatdifferenceB.nodifferenceC.verysmalldifferenceD.somedifference22.Whenthealcoholinbloodiskeptunder0.05,()A.peoplewillremainclear-headedB.peoplewillgetheavilydrunkC.theriskofanaccidentis100timesmoreD.thedriverwillnotbepermittedPassage2Inordertoseethatalltheactivitiesofthehotelrunsmoothlyandefficiently,themanagercarriesoutroutinespotchecks,oftenonadailybasis,ofdifferentaspectsofthehotel'soperation.Healsodealswithunusualproblemsastheyoccur.Inalargehotel,hecoordinatestheworkofthedepartmentheadswhosupervisetheirrespectivedepartments.Themanager'sworkingrelationshipwiththesepeoplehasalottodowiththesmoothfunctioningofthehotel.Hiringandtrainingaretwoothervitalresponsibilitiesofthemanager.Thepersonality,experience,andtechnicalknow-howofeveryemployeeinthehotelaremattersofimportanceinabusinesswherecourtesyisoneofthemajorservices.Thereferencesgivenbyjobapplicantsarecarefullycheckedand,duringthejobinterview,theapplicant'sinitialbehaviorisobserved.Awatchfuleyemustbekeptontheirperformanceaftertheyhavebeenhired.Continuingin-housetrainingprogramsarenecessaryinordertomaintainthestandardsoftheestablishment.Choosethebestansweraccordingtothepassage.23.Accordingtothispassage,thehotelmanagerA.usuallyworksinhisofficeB.shouldhavegoodrelationswithdepartmentheadsC.shouldcheckeverydepartmenteverydayD.dealswithunusualproblemseveryday24.TheoverallresponsibilityofthehotelmanagerisA.toensurethesmoothoperationofthehotelB.toensureagoodworkingatmosphereC.tosolveunusualproblemsD.tocheckdifferentaspectsofthehotel'soperation25.Whataretheimportantaspectsmentionedhereinastaff-hiringprogram?A.Thepersonalityofthestaff.B.Theworkexperienceofthestaff.C.Thetechnicalknow-how.D.Alloftheabove.餐饮服务与管理26-45题26.被人们称为“液体面包”的是()A.黄酒B.白兰地C.葡萄酒D.啤酒27.在宴会开始前_,将面包、黄油摆放在客人的面包盘和黄油碟内,所有客人的面包、黄油种类和数量应是一致的。()A.5分钟B.10分钟C.15分钟D.20分钟28.俄式服务中,斟酒、斟软饮料等操作在客人进行。()A.左侧B.前方C.右侧D.后方29.宾客站立饮食,来去自由不受时间约束的宴会形式是()A.鸡尾酒会B.冷餐会C.婚宴D.自助餐30.使用化学灭火剂抑制燃烧,使燃烧终止的是()A.隔离法B.窒息法C.冷却法D.抑制法31.法式餐厅又称为()。A.咖啡厅B.扒房C.多功能厅D.特式餐厅32.相当于餐厅内的流动小酒吧。()A.开胃餐车B.烈酒车C.奶酪车D.切割车33.重托操作方法第一个步骤是()A.装盘B.卸盘C.起盘D.理盘34.白葡萄酒的最佳饮用温度为()A.4~6℃B.8~12℃C.12~14℃D.16~18℃35.中餐厅早餐服务的最后一道步骤是()A.问茶开位B.开餐服务C.清理台面D.结账服务36.具有欧美传统的集会交往形式的宴会是()A.冷餐宴会B.西餐宴会C.鸡尾酒会D.正式宴会37.迎宾员应主动为带孩子的客人提供,并保证其安全。()A.儿童椅B.儿童叉C.儿童勺D.围兜38.大型宴会一般收的定金。()A.10%B.20%C.30%D.40%39.口感偏咸、偏辣、偏酸、偏甜,口味重、油腻大的西式菜肴是()A.法式菜B.英式菜C.俄式菜D.美式菜40.西餐中用于餐后饮用的酒类是()A.开胃酒B.利口酒C.茴香酒D.佐餐酒41.西餐宴会服务中,上鱼类菜肴时应先斟好()A.比特酒B.雪利酒C.白葡萄酒D.红葡萄酒42.法国政府规定新蒸馏出来的白兰地必须盛放在橡木桶内至少个月。()A.18B.24C.36D.4843.含糖量在5%以上的葡萄酒是()A.干型葡萄酒B.半干型葡萄酒C.半甜型葡萄酒D.甜型葡萄酒44.阻止空气流入燃烧区,使燃烧因得不到足够的氧气而熄灭的灭火方法是()A.窒息法B.隔离法C.冷却法D.抑制法45.把人的需求分为两大类,即物质需求和精神需求。()A.管理学B.行为科学C.心理学D.社会学二、判断题(旅游英语46-55题;餐饮服务与管理56-65题;每小题1分,共20分,每小题A选项代表正确,B选项代表错误)46.Asaguide,itisdutytoremindtheguestsiftheyleavesomethingbehindbeforecheckingout.()47.Beforesendingthegueststotheairport,itiswrongtocountthenumberoftheguests.()48.Asatourguide,youneedtogeteverythingreadybeforehand(事先做好准备)whenyousendthegueststotheairport.()49.AChinesedinnerwouldn'tbecompletewithoutsoup.()50.Tea,wine,andcoffeehavecloserelationswiththetraditionalChineseculture.()51.Inallhotels,thedutiesofthereceptionistremainthesame.()52.Whitewineandredwineareoftenusedasdigestivebywesterners.()53.Listencarelesslyisthekeytosettleacomplaint.()54.HenanCuisinewasthemainpartof"NorthernFood"duringtheTangDynasty.()55.Ababy-sitterisasmallchairforalittlechildtositin.()56.外卖酒吧是宴会酒吧中的一种特殊形式,是指酒吧工作人员将酒水和各种酒类应用器具准备好送到指定的场地内摆设酒吧,提供酒水服务。()57.餐巾花按造型外观分类,可分为杯花、盘花和环花。()58.少数民族菜构成中国菜肴的主体。()59.西式菜肴在形态上以大块为主,烹调时不易入味,所以大都要在菜肴成熟后拌以或浇上沙司。()60.为了保证宴会预订的成功率,可以要求客人预付定金,但饭店的常客并享有良好信誉者,可以不必付定金。()61.圣代是由冰淇淋、鲜果、打过的奶油组成的冻糕。()62.客房送餐菜单是饭店对住店客人因某种原因不愿或不便去餐厅用餐提供的送餐菜单,一般由饭店客房部服务员在为住店客人做夜床时放在方便客人取阅的床头,主要有简单的门把手餐单。()63.餐饮部因工种多,岗位差异大,班次安排就必须适应营业需要。餐饮部经理要考虑“闲时少留人,忙时人手足”。餐饮部的班次安排,因地区不同,营业时间长短差别,形式很多,常见的有一班制、半班制、二班制、三班制和弹性工作制等。()64.餐饮安全防范的重点区域在宴会厅。()65.餐饮服务成功的关键是出售客人真正需要的产品。()旅游英语(40分)三、选词填空(每小题2分,共20分。请用方块内所给的词或词组补全句子,并将其适当形式填在相应的位置)incasewakeupreferencewishontherockrememberapprop

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