当代商务英语听说教程1（第二版）课件：Could I speak to Mr. Smith

CouldIspeaktoMr.SmithPart1PracticalListening&Speaking

A.WordstudyWorkwithyourpartnertofillintheblanksusingthewordsontheleftcolumn.Listenandcheckyouranswers,andthenfollowtherecording.A.WordstudyoperatorreviewconnectlookingforwardtoChamberofCommerceansweringmachinecustomerssampleawiderangeofappreciatehighqualityconfirmcataloguebrochurepricelistreturningyourcallatyourconvenienceA.Wordstudy1）Wouldyoupleasesendusyour______byJune5?2）Ifyoudon’tknowhisextensionnumber,youcanaskthe_______toputyouthroughtohim.3）Couldyoucallmeback_______________?4）Justamoment,Iwill______youtotheMarketingDepartment.5）TheAmerican__________________introducedyoutous.6）Wetryourbesttomakeour________happywithourproducts.7）Ourproductsarewell-knownfortheir__________.8）Wespecializein___________officefurniture.9）Thankyouforyourhelp.Ireally________it.pricelistoperatoratyourconvenienceconnectChamberofCommercecustomershighqualityawiderangeofappreciateA.Wordstudy10）Wewillsendyouafree______ofourproductsothatyoucantryusingit.11）Canyoumakeacopyofthissales_______?12）I’mcallingto______ourmeetingonJuly3.13）Wewill_____yoursituationanddecidehowwecanhelpyou.14）Youcanfindmoreinformationaboutourproductinthe________.15）I’m_____________fromthismorning.16）I’m_____________seeingyousoon.17）Ifinditdifficulttoleaveamessageonan_______________.samplebrochureconfirmreviewcataloguereturningyourcalllookingforwardtoansweringmachineB.FunctionallisteningOperator：Goodmorning.OPQInternational.HowmayIhelpyou?Alicia：Goodmorning.ThisisAliciaWangcallingfromMATOfficeFurniture.CouldIspeaktoAndyDouglasinthePurchasingDepartment，please?Operator：Holdonplease.1）______________.Andy：AndyDouglasspeaking.WhatcanIdoforyou?Alicia：Hello，Mr.Douglas.ThisisAliciaWangcallingfromMATOfficeFurniture.TheGermanChamberofCommerceintroducedyoutous.2）___________________?Andy：Sure.Goahead.TaskOne(Makingasalescall):Listentotherecordingandfillintheblanks.IwillconnectyouIsitagoodtimetotalkB.FunctionallisteningAlicia：Iwaswonderingifyouneedanyofficefurniture.Wehavebeen3）________________________high-qualityofficefurniturefor10years.Andy：Yes，wearenowlookingforsomefurnitureforouroffice.Couldyousend4）_______________________tousfirst?Alicia：Certainly.Iwillsendthemtoyouthisafternoon.Andy：OK.We’llgetbacktoyouafterreviewingyourcatalogue.Alicia：I’mlookingforwardtohearingfromyousoon.5）___________________.Andy：You’rewelcome.Goodbye.Alicia：Goodbye.specializinginawiderangeofyourcatalogueandpricelistThankyouforyourtimeB.FunctionallisteningTaskTwo（Leavinganansweringmachinemessage）：

Listentothefourrecordedansweringmachinemessages.Whatactionshouldthelistenerstake?Tick（√）youranswersinthefollowingtable.Listener1Listener2Listener3Listener4E-mailareplySendabrochureCallbackVisitthecallerLookatthecaller’ssamples√√√√√√C.LanguagecheckTaskOne：Makingasalescall★

Identifyingyourselfandyourcompany◊

Hello,thisisPaulSmith______fromDNDInternational.◊

Hello,thisisJennyLee______fromBHIinNewYork.★

Askingtospeaktosomeone

◊I’dliketospeaktoStephanieLarson.

◊CouldIspeaktoStephanieLarson，please?◊Couldyouputme______toGaryMacdonaldinthePurchasingDepartment?Workwithyourpartnertofillintheblanksinthefollowingsentences.Thenlistenandcheckyouranswers.callingringingthroughC.Languagecheck★

Explaininghowyougotthenameofthecalledparty◊Yournamewas____tomebyMr.Lee,oneofyourbusinesscontacts.◊TheAmericanChamberofCommercegaveyournametous.Isitagood____totalk?★

Explainingthepurpose（目的）ofacall◊I’mphoning/callingaboutournewproduct,whichyou_____beinterestedin.◊Iwaswonderingifyoumight____somebuildingmaterialsforyournewoffice.◊Hello,James.ThisisPeter.MikeaskedmetocallyouabouttheDKLsystem.Isitagoodtimetotalk?★

Introducingyourcompany◊Wehavebeen_________inthislinefor10years.◊Wehavebeenspecializingintheup-marketofficefurniturefor20years.giventimemightneedspecializingC.Languagecheck★

Promisingtotakeaction◊

I’llsendyouourcataloguerightaway.◊

I’lle-mailourcataloguetoyou____.★

Thankingandlookingforwardto◊

Thankyouforyourtime.◊

I’mlooking______tohearingfromyou.（Response：Me,too.）◊

I’mlookingforwardtomeetingyousoon.（Response：Me,too.）soonforwardC.LanguagecheckTaskTwo：Leavinganansweringmachinemessage★

Preparingthelistenerforthemessage◊ThisisMikeLarsenfromScandinavianConferences.It’s9：00onThursdaymorninghere.◊I’mringing_____thesalesreport.★

Makingrequestssimpleandpolite◊Couldyousendmethereport，please?◊I’dreallyappreciateitifyou_____sendittomebytheendofthisweek.aboutcouldC.Languagecheck★

Givingclearcontactinformation◊I’minHelsinki__Friday.My_____numberis444897.That’s444897.◊Pleasegivemea____intheafternoonbefore4o’clock.★

Endingthecallpolitely◊I’mlookingforwardtoyourcall.◊Thankyouforyour____.◊Goodbye.byphonecalltimeD.ControlledpracticeThelanguageinthefollowingconversationisnotproper.Workwithyourpartnertomakeitmorepoliteandprofessional,andthenpracticetheimprovedconversation.Listentotherecordingofamodelanswer，andthenfollowit.D.ControlledpracticeYOUHello?Whoisthis?I’mJohnHanks.Yes.No,youcan’t.Sendusyourcatalogueandpricelistfirst.Bye.YOURPARTNERHello?IwanttospeaktoJohnHanksinthePurchasingDepartment.Hi,Mr.John.Yourfriendsaidyourcompanywantssomecomputersoftware(软件).Right?Iwanttovisityoutoshowyouourproduct.OK.Iwill.Bye.E.Businessculture1）Whatshouldyoupreparebeforemakingabusinessphonecall?2）Whatshouldyoupayattentiontoduringthecall?3）Whatshouldyoudoafterthecall?Workwithyourpartnertoanswerthefollowingquestions.Thenlistentotherecordingandfillintheblanks.E.BusinesscultureTipsforMakingaBusinessPhoneCallBeforemakingabusinessphonecall,youshouldhaveeverythingready.Writedownthenameofthepersonyouwanttocall,andgeta_____and_____ready.Youshouldwritedownthequestionsyouwanttoaskandtheinformationyouwanttogive.Youshouldalsoaskyourselfwhetherit’sa________tocallornot.Atthebeginningofthecall,youshouldtelltheotherpersonwhoyouareandwhyyouarecalling.It’snotpolitetohavetheotherpersonguessyour____andthe_______ofyourcall.Duringthecall,asktheotherpersontorepeattheinformationyoudidn’tcatch,andyou_______haveunderstoodeachpoint.Ifyoucan’tanswersomequestions,offertocallbacklater.pencilpapergoodtimenamepurposeconfirmE.Businessculture

Youshouldalsoimproveyour___________onthephone.Sitstraightandsmile.Asmileonyourfaceputsasmileinyourvoice.It_____evenwhenyou’renothappy.Keepamirrorbyyourphonetomakesurethere’sasmileonyourfacebeforeyoupickupthephone.Finishthecallina______andpositive（积极的）way.Usesuchexpressionsas“I’mlookingforwardtomeetingyousoon.”or“I’mlookingforwardtohearingfromyousoon.”Afterthecall,youmaysenda___oran_____toconfirmtelephonedetails,sothatnomisunderstanding（误解）willcomeuplater.Whenyouareleavinganansweringmachinemessage,state（说明）thepurposeofyourcallsothatthecalledpersoncan______________.Don’tjustuse“Pleasegivemeacall.”Speakclearlyandslowly.Spelldifficultnames,andsayyourphonenumbertwice.speakingtoneworksfriendlyfaxemailmakepreparationsPart2Businesstalking

A.PairworkTaskOne：

Thefollowingisthebeginningofatelephoneconversation.Thelanguageinitisinappropriate.Workwithyourpartnertoimproveitandpracticetheimprovedconversation.A.PairworkYOUHello?Whoisthis?Ican’t.Sorry.Tellmeyourname.Oh,youmustbeGeoffRice.Good.YOURPARTNERHello?CanyouguesswhoIam?Can’tyourecognizemyvoice?No.Igiveyouonemorechancetoguess.I’mfromJ&D.Wemettwodaysago.Nowyouremember.Howareyou,PeterJohnson?Listen,Iwanttovisityourofficesometimenextweek.Iwanttotellyoumoreaboutournewproduct.A.PairworkHello,PeterJohnsonspeaking.Hi,Mr.Rice.Howareyou?Prettygood.Thanks.Thatwouldbegreat.Hello,Mr.Johnson.ThisisGeoffRicefromJ&D.Wemettwodaysago.Fine,thanks.Howareyou,Mr.Johnson?IwaswonderingifIcouldvisityourofficesometimenextweek.I’dliketotellyoumoreaboutournewproduct.A.PairworkTaskTwo：

Here’ssomeadviceonmakingbusinessphonecalls.Workwithyourpartnertomatchtheadviceonthelefttothesentencesontheright.StudentAgivestheadviceontheleft,andStudentBrespondswithappropriatesentenceswithoutlookingatthebook.Afterthepractice,changeroles.A.Pairwork1）Makesuretheotherpersonknowswhomyouareandwhyyou’recalling.2）Asktheotherpersontorepeatinformationyoudidn’tcatch.3）Asktheotherpersontospeakslowly.4）Offertocallbackifyouneedtimetocheckoninformation.5）Sayifyoucan’tansweraquestion.6）Checkthatyou’venoteddowntheotherperson’sdetailscorrectly.7）Offertosendinformationbyfaxore-mail.A.I’msorry，couldyouspeakalittlemoreslowly，please?B.Couldyoujustholdthelineamoment，please?I’llneedtoaskmysupervisor.C.Hello，thisisTomWu.I’mcallingabouttheDATSystem.D.I’msorry，butIdidn’tquiteunderstandwhatyoumean.Couldyourepeatthat?E.I’mnotquitesureaboutthat.CouldIcallyoubackinafewminutes，please?F.Icoulde-mailthatinformationtoyouorsendyouafax.G.CanIjustcheckthatI’venotedeverythingdowncorrectly?B.RoleplayTaskOne：

Workwithyourpartnertomatchthefourstepsforleavinganansweringmachinemessagewiththeexpressionsontheright.StudentAliststhestepsontheleft，andStudentBrespondswithappropriateexpressionswithoutlookingatthebook.Afterthepractice，changeroles.B.Roleplay1）Preparingthelistenerforthemessage2）Makingrequestssimpleandpolite3）Givingclearcontactinformation4）EndingthecallpolitelyA.Couldyousendmeyourflightdetailsassoonaspossible?Iwouldappreciateitifyoucouldgivemeacalltoconfirmthis.B.Youcanreachmeonmydirectline.It’s86216433，7712.It’s86216433，7712.C.I’mlookingforwardtoyourcall.Thankyou.D.ThisisGreggHendersonfromHDCShanghai.It’s9a.m.July6thhere.I’mcallingaboutyourvisittoourcompany.B.RoleplayA：ThisisLilyAndersoncallingfromADMShanghai.CouldIspeaktoAndyJacksoninthePurchasingDepartment,please?B：AndyJacksonspeaking.HowmayIhelpyou,Ms.Anderson?TaskTwo：

Role-playatelephoneconversationaccordingtothefollowingsituation.Taketurnsplayingeachroleintheconversation.B.Roleplay◊YouareLilyAnderson,asalespersonatADMOfficeFurniture.Yourcompanyisintheofficefurniturebusiness.◊YoumakeasalescalltoMr.Jackson,thePurchasingManageratSMQ.◊You’vefoundhisnamefromoneofMr.Jackson’sfriends.◊Youwouldliketovisithimandshowhimyourproducts.◊YouareAndyJackson,thePurchasingManageratSMQ.◊YoureceiveacallfromasalespersonatADMOfficeFurniture.

◊Yourcompanyislookingforsomeofficefurniture.You’vetoldoneofyourfriendsaboutthat.

◊Youwillrefusethesalesperson’svisitandaskhimtosendyoutheircatalogue.B.RoleplayA：Thisis...fromHBCInternational.CouldIspeaktoMr.Miller，please?B：I’mafraidMr.Millerisnotinatthemoment.MayItakeamessage?TaskThree：

Role-playatelephoneconversationaccordingtothefollowingsituation.Taketurnsplayingeachroleintheconversation.B.RoleplayUseyouownname.YouareMr.Lee’sassistantatHBCInternational.Mr.MilleriscomingtovisityourcompanynextFriday.Youphonehisassistantandgivehim/her(list)ofwhatyouhaveplanned.Mr.Miller’striptoHBCInternational

◊10:00：MeetProductionManager.◊11:30：MeetSalesManager.◊13:00：LunchatWhiteSheepRestaurantwithTrainingManager.◊15:00：Tourofthefactory.◊FindouthowMr.Millerisplanningtogettoyourcompany.Ifheiscomingbytrain，offertosendacartothestationtomeethim.B.RoleplayUseyourownname.YouareMr.Miller’sassistant.YouwillreceiveacallfromMr.Lee’sassistantaboutMr.Miller’svisittoHBCInternationalnextweek.Makenotesonthearrangements◊MakesureMr.Millerisseeingthesepeople：ProductionManager,SalesManager,andTrainingManager.◊Don’tforgettotellthemthatMr.Millerdoesn’teatmeat.◊TellthemMr.Milleriscomingbytrain.Part3ListeningPractice

A.ListeningfocusNumbers:CardinalnumbersAcardinalnumbertells“howmany”.Cardinalnumbersarealsoknownas“countingnumbers,”becausetheyshowquantity,asone,two,three.Thefollowingtellsushow“0”isreadindifferentsituations.0=oh0=zero0=noughtfortelephonenumbersfortemperaturesinmathematics0=nill0=loveinfootballandothersportsintennisandbadmintonA.Listeningfocus1)2)3)4)5)6)7)8)9)10)11)12)13)14)15)TaskOne:Bignumbersarepronouncedwiththefirstcommaread“thousand”,thesecond“million”,thethird“billion”.Listencarefullyandwritedownthenumbersyouhear.318603681544,354,334156,3221,6403,4511,64540105,78912,3453,391,9353,000,0004,263A.ListeningfocusTaskTwo:Listenandcompletethetablewiththenumbersyouhear.Someofthemhavebeendoneforyou.YearPopulationMurderRapeBurglary2000260,341,000102,220200121,61097,470200219,6502,506,4002003267,637,00018,208200493,1032,329,950200523,3302,712,800262,755,0002,593,800265,228,57296,25096,1532,460,526270,296,00016,914272,690,81315,52289,4112,100,739B.Dictation

Thefirstregulartelephone（1）________wasestablishedinNewHavenin1878.Earlytelephoneswereleased（2）______tosubscribers.Thesubscriberwasrequiredto（3）_____hisownlineto（4）______withanother.In1889，AlmonB.Strowger,aKansasCityundertaker,（5）_______aswitchthatcouldconnectonelinetoanyof100linesbyusingrelaysandsliders.Thisswitchbecame（6）________“TheStrowgerSwitch”andwasstill（7）______insometelephoneofficeswellover100yearslater.AlmonStrowgerwasissuedapatentonMarch11,1891forthefirst（8）_______telephoneexchange.TaskOne：

Listentotheshortpassagetwiceandfillinthemissingwordsandphrases.exchangeinpairsputupconnectinventedknownasinuseautomaticB.Dictation1）OK.I’lljustputyouthrough.Holdonplease.2）I’msorry,buthe’sonanotherlinenow.3）Whatisthenumberofhercellphone?4）Canyouaskhimtocallmewhenhecomesback?5）Doyouhaveanyideawhenhe’llbeback?TaskTwo:You’regoingtohearfivesentences.Repeateachsentenceyouhear.Thenlistenagainandwritedowneachsentence.Checkyouranswerwhenyoulistenforthethirdtime.C.ConversationsConversation1NewWordsandExpressions1）personally亲自2）voicemail语音邮件3）holdon别挂断4）transfer转录5）available（指人）可与之交谈的；（指物）可用的或可得到的6）brief简短的C.Conversations1）WhoiscallingJohn?_____.2）DidMarytakeamessage?____________.3）HowdidAliceleaveamessagethen?__________________.4）WhydidAlicewanttotalktoJohn?________________________________.5）WhichnumberdidAliceleave?_________.TaskOne：

Listentotheconversationandanswerthefollowingquestions.AliceNo,shedidn’tOnJohn’svoicemailBecauseshecan’thavedinnerwithhim564-7943C.ConversationsHi,thisisJohn.I’mnotavailableto___________rightnow,butpleaseleaveyour_____,______and_____________.I’ll____________assoonaspossible.TaskTwo：

ListentotheconversationagainandcompleteJohn’svoicemail.takeyourcallnamenumberabriefmessagegetbacktoyouC.ConversationsConversation2NewWordsandExpressions1）order订购2）countless数不清的3）communicator交流者4）interrupt打断C.Conversations1）Whichofthefollowingisnotmentionediftherewerenotelephoneaccordingtotheconversation?A.Youcouldn’tcallyourfriends.B.Youcouldn’tcalltogetdirections.C.Youcouldn’tholdaparty.D.Youcouldn’torderapizza.2）Howwouldpeoplefeelwithoutthetelephone?A.Happy.B.Angry.C.Sad.D.Verybad.3）HowmanytimesdoesMaryusethephoneeveryday?A.Once.B.Twice.C.Threetimes.D.Manytimes.TaskOne：

Listentotheconversationandchoosethebestanswertoeachquestion.C.Conversations4）Whatshouldyoudoifyoufailtocatchthewordsonthephone?A.Youshouldlistenmorecarefully.B.Youshouldinterruptthespeaker.C.Youshouldaskthespeakertorepeatlater.D.Youshouldtakenotes.5）Whenshouldyoutakenotes?A.Whenyouarereceivingphonecalls.B.Whenyouaregettinginformation.C.Whenyouarecommunicatingwithaperson.D.Whenyouaretalkingonthephone.C.ConversationsTIPSListen_______.__________ifnecessary.TakenotescarefullyDon’t______thespeaker.interruptSpeak______and______.clearlypolitelyTaskTwo：

Listenagainandcompletethetipsformakingphonecalls.D.PassageNewWordsandExpressions1）dealwith安排，处理2）firm公司3）flexible灵活的4）volume量5）digital