新高考英语一轮复习讲练测第32讲 应用文写作之投诉信（讲义）（解析版）

►第32讲投诉信（讲义）【复习目标】精选写作话题，紧扣核心目标。提升语言质量。强化高效训练。 【考情分析】近年高考真题应用文写作考点细目表年份卷别体裁主题词数2023新高考I卷建议信给外教写信提出分组意见80词左右2022新高考I卷邀请邮件邀请外教做一次访谈80词左右2021新高考I卷投稿短文庆祝校报创刊十周年80词左右2020新高考I卷活动报道学校五公里越野赛跑80词左右【网络构建】投诉信概述+写作步骤命题规律：投诉信是写信人对产品或服务表示不满时所写的信件。常用于消费者的利益受损、正常生活和工作受到干扰等令人不愉快的事情。考查形式：投诉信常包括以下几个方面的内容：说明投诉的原因并写明投诉原委，实事求是的阐述问题发生的经过，提出处理的意见并敦促对方采取相关措施。时态常以过去式为主。写作步骤:投诉信写作精华高分策略之词汇：一单词投诉complain顾客customer容忍bear损失damage解决settle遭受suffer不满dissatisfaction恼火的annoyed解释explain严肃地seriously改进improve调查investigate不舒服的uncomfortable失望的disappointed使人不快的unpleasant不能接受的unacceptable包装packaging合理的reasonable二短语采取有效措施takeeffectivemeasures/steps/action粗鲁地inarudemanner声明claimtodosth.调查lookinto处理dealwith令我很失望的是muchtoone’sdisappointment表达某人的失望/不满expressone’sdisappointment/dissatisfaction要求退款claim/demandarefund糟糕的服务poorservice高分策略之句式：一高分开头：Iamwritingtoexpressmydissatisfactionwith/at...我写信表达我对......的不满。Ihatetobringthisup,but...我不想提及这件事，但是......Iamreallyannoyedaboutit.我对这件事真的很恼火。Iboughtsthfromyourwebsiteseveraldaysago.Iamwritingtoyoutocomplainabout...我前几天从你们的网站上购买了......我写信向你投诉......。I’mwritingtoexpressmydissatisfactionaboutthewoolenscarfIboughtfromyourstoreafewdaysago.前几天我从你们商店买了一条羊毛围巾，我现在写信是为了表达我的不满。IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintaboutyourrestaurant.打扰你感到很难过，但恐怕我不得不抱怨你的餐厅。二高分中间段：Icanhardlyputupwithitanymore.我再也无法容忍它。Ifyoudonotdothis,Iwill...如果你们不解决这一问题，我将......Iamcompletelydisappointedtofind...我很失望地发现......Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.我已经拨打你们的服务电话多次了，但是一直占线。Toimprovethesituation,youcantakethefollowingmeasures.为了改进这种情况，你们可以采取以下措施。Idohopeyouwillgivedueattentiontothismatter.希望你能对此事给与足够的重视。However,IfeeldisappointedwhenIhaddinnerinyourrestaurant.然而，我在你们餐厅吃饭时感到很失望。Thereasonformydissatisfactionisthat....Foronething,....Foranother,...我不满意的原因是......。一方面，......；另一方面，......。Whendoingsth,Isuddenlyfoundthat...,whichdisappointedmealot.当我做......时，我突然发现......，这使我很失望。三高分结尾段：Iwouldappreciateitverymuchifyoucouldtakepropermeasurestodealwiththeproblemassoonaspossible.你如果能尽快采取合理的措施来处理这个问题，我将感激不尽。Idohopethatsomeonewilltakeeffectivemeasurestodealwiththismatter.我真的希望有人能采取有效措施解决这个问题。Ihavegreatfaiththatyouwilltakemycomplaintsseriouslyand...我很有信心你会认真对待我的投诉，并且......。Iwouldbemuchdelightedifyoucouldconsidermycomplaintseriously.Idohopeyoucangivemeasatisfactoryreplyassoonaspossible.Thankyouforyourconsideration.如果你能认真考虑我的投诉，我会非常高兴。我希望你可以尽快给我一个满意的答复。感谢你的体谅。Canyouchangeanewoneformeassoonaspossible？你们能不能尽快给我换一个新的？【高分模板1】DearSir/Madam,Mynameis/I’m____________________(自我介绍).Iamwritingtoyouforsomething/totellyousomethingabout__________________(具体的投诉内容).Firstofall,______________________(投诉原因一)。Additionally,____________________(投诉原因二).Underthecircumstances,Ifinditterrible______________________(心情和影响)。Iwouldbeextremelygratefulifyoucouldlookintothematterassoonaspossibleandgetitsettle.Thankyouforyourtimeandkindconsideration.(信件结尾的常用语).Yourssincerely,LiHua假定你是李华，上周，你从一家网络旗舰店购买了一部手机，收到手机后发现了一些问题。请你给该旗舰店的客服中心写一份投诉信，内容包括：1.描述手机的相关问题；2.你期待的处理方法。注意：1.词数80左右；2.可以适当增加细节，以使行文连贯。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearSir/Madam.ConcerningtheproblemswiththemobilephonethatIboughtfromyouronlinestorelastweek,I’mwritingwithdisappointmenttoexpressmycomplaint.YouclaimedthatI’dgetthegraycolorwithshiningscreenwithinaweek.However,threeweekshadpassedandIreceivedthephonewithwrongcoloratlength.Furthermore,itwassopoorlypackedthatthescreengotbroken.What’sworse,Ididn’treceivetheexactsizeIhadordered.Canyouchangeitforanewoneoroffermeafullrefund?Aresponseatyourearliestconveniencewillbehighlyappreciated.Yours,LiHua【导语】本篇书面表达属于应用文，要求考生给一家网络旗舰店的客服中心写一份投诉信，反映手机的一些问题。【详解】1.词汇积累表达：express→convey声称：claim→contend然而：however→nevertheless另外：furthermore→inaddition2.句式拓展简单句变复合句原句：Aresponseatyourearliestconveniencewillbehighlyappreciated.拓展句：Iwouldappreciateitifyoucangivemearesponseatyourearliestconvenience.【点睛】[高分句型1]Concerning