外贸常用英语(口语)

欢迎语句

Welcometoourcompany欢迎光临我们公司

Isthisyourfirstvisittoourplant第一次来我们公司吗？

Isthereanythingyouareparticularlyinterestedin?对我们的什么东西感兴趣？

请对方询问

Pleasefeelfreetoaskanyquestionsyouwant没关系，请随便问什么吧

Pleasestopmeifyouhaveanythingtoask有什么就随便问吧

Justletmeknowifyouhaveanyquestions还有什么问题吗？

外贸英语实用语句(1)

1.介绍个别部门

OurAdministrationDepartmentisoverthere我们的行政部在那边

IwillshowyouourMarketingDepartment我带你去看看我们的市场推广部

Allowmetoshowyouourshowroom请允许我带你去看看展览室吧

2.关于销路

Thereisagreatdemandforthisproduct这种产品很好销

Thegoodsaremuchindemand这种产品很热销

Thismodelishotwelcomeedbyourclients这种产品深受我们的客户欢迎

外贸英语实用语句(2)

1.议价

Woulditbepossibletohavechangesinprice?价格不能变了吗？

Ithinkthepriceisnotcompetitiveenough我想这个价格没有足够的竞争力

Iamafraidthepriceisnotacceptable恐怕我不能接受这个价格

2.还价

Wecanreducethepriceby30%ifyourorderisbigenough

如果你订购量够大的话价格可以降30%

Wecanreduceourpricetothelevelyousuggested我们可以降低价格到你的要求

外贸英语实用语句(3)

介绍新产品

Thisisourlastestmodel这是我们的最新模型

Wouldyouliketotakealookatournewproducts?想看看我们的新产品吗？

Haveyoucomeacrossthiskindofproductsbefore?您以前见过这种产品吗？

Wehightlyrecommendthiskindofproducts我们极力推荐这中产品作出保证

Weguaranteethatthosemisprintedusermanualswillbereplace

我们保证这些印错的用户手册将被换掉

Wepromisetodeliverthegoodsbefore4oclockthisafternoon

我们答应您今天下午四点钟前把货送到

Pleaseletusknowifthegoodsarenotingoodcondition请告诉我们实话是否货物不好

实用语句(4)

解释原因

Pleaseunderstandweareprocessingyourorderasquicklyaswecan

您应该知道我们正在尽快地赶工

Iwillcheckandseewhatwentwrong

我来查查看错在那里

Itwouldbebetterifoneofourengineershasalookatthemachine

如果当时有一个工程师看一下该设备情况会好得多

Pleaseacceptourapologiesforthedelay送货迟了请接受我们的道歉

Iamsorrytohearthat,theremustbesomeerrorsintheproductionprocess

很对不起肯定是生产工序出错啦

外贸英语实用语句(5)

询问详情

Whatexactlyistheproblem?确实的问题是什么？

Canyougivemetheordernumber?请告诉我订单号好吗？

Whatistheactualquantitystated?实际的数量说明什么？

实用语句(6)

讨论合约内容

Whencanwediscussthecontract?什么时候我们可以商量签约

Wewouldliketodiscussthemeansofdeliverydetai我们想详细商谈送货条款

Therearesomepointswehavenotworkedout还有一些要点我们还没达成一致

外贸英语实用语句(7)

不能立即决定

Icannotgiveyouadefinteanswerrightnow我不能马上给您一个明确的答复

Pleaseletmethinkitover让我再考虑考虑周全吧

Woulditbeallrighttogiveyouananswerthisafternoon?下午再给您答复好吗？

外贸英语实用语句(8)

在签约之前

Whencanwesignthecontract?我们什么时候签约？

Areyoureadytosign?您准备好签约了吗？

Areyousatisfiedtothecontract?对这合同满意吗？一、在机场接待外宾Meeting

foreign

guests

at

the

airport

一、Sample

Dialogue

A:

Excuse

me,

are

you

Mr.

Brown

from

the

United

States?

B:

Yes,

i

am.

A:

Please

allow

me

to

introduce

myself.

I'm

Anna,

the

salesmanager

of

the

***company.

B:

How

do

you

do,

Anna?

A:

How

do

you

do,

Mr.

Brown?

Welcome

to

China.

B:

Thank

you.

It's

very

kind

of

you

to

come

and

meet

me

at

the

airport,

Anna.

I

hope

you

haven't

been

waiting

long.

A:

No,

not

at

all.

I

hope

you've

had

an

enjoyable

trip.

B:

Yes,

thank

you.

The

service

is

great

and

the

food

is

good.

A:

I'm

glad

to

hear

that.

Is

this

your

first

trip

to

China,

Mr.

Brown?

B:

Yes,

the

very

first.

A:

I

hope

you

will

enjoy

your

stay

here

in

guangzhou.

B:

Thanks.

I'm

sure

i

will.

I

would

like

to

know

where

are

we

heading

now?

A:

Our

car

is

waiting

over

there.

Let's

drive

to

the

hotel.

May

i

help

you

with

one

of

your

bags?

B:

No

thanks.

I

can

manage

all

right.

Let's

go.

二、Useful

Sentences

1.

You

must

be

our

long-expected

guest,

Mr.

Wilson

from

the

U.S..

2.

I

am

happy

to

have

the

pleasure

of

meeting

you.

3.

I

hope

all

of

you

feel

at

home

here

in

China.

4.

I

am

so

pleased

to

have

finally

met

you.

/

It's

been

my

pleasure

meeting

you.

/

It

was

nice

to

meet

you.

很高兴认识您。（道别用语）

5.

How

was

your

journey?

6.

I

hope

you

have

had

a

pleasant

flight

/

trip.

7.

The

in-flight

service

was

satisfactory.

/

The

air

service

was

satisfactory.

8.

We've

been

expecting

you

ever

since

you

sent

us

the

fax

informing

us

of

your

date

of

arrival.

9.

And

i'll

be

very

happy

if

i

can

help

you

with

anything.

10.

May

i

help

you

with

your

baggage

/

luggage?

11.

I

would

like

you

to

meet

our

managing

director

Mr.

Tian.

12.

I

have

been

looking

forward

to

meeting

you.

13.

I

have

heard

so

much

about

you.

Glad

to

meet

you.14.

Well,

isn't

it

Mr.

Wilson?

How

are

you?

15.

Thank

you

very

much

for

coming

all

the

way

to

meet

me

in

person.

16.

I

would

like

to

introduce

you

to

Mr.

Li.

17.

I

am

delighted

to

meet

your

acquaintance.

二、拜访出口商Visiting

the

exporter

一、Sample

Dialogue

A:

If

you

have

time,

i

advise

you

to

see

our

plant

with

your

own

eyes.

B:

That's

very

kind

of

you.

Actually,

i

am

pretty

interested

in

visiting

your

factory.

Would

you

like

to

be

the

guide?

A:

Of

course.

I'll

show

you

around

and

explain

the

operation

as

we

go

along.

You'll

know

our

plant

better

after

the

visit.

B:

That'll

be

most

helpful.

How

large

is

the

plant?

A:

It

covers

an

area

of

***

square

meters.

B:

It's

much

larger

than

i

expected.

When

was

the

plant

set

up?

A:

In

the

early

1970s.

B:

How

many

employees

do

you

have

in

this

plant?

A:

70.

We're

running

on

two

shifts.

And

that

is

our

office

block.

We

have

all

the

administrative

departments

there.

Down

there

is

the

R&D

section.

B:

How

much

do

you

spend

on

development

every

year?

A:

About

3%-4%

of

the

sales

volume.

B:

What's

that

building

opposite

us?

A:

That's

the

warehouse.

We

keep

a

stock

of

the

faster

moving

items

so

that

urgent

orders

can

be

met

quickly

from

stock.

B:

If

i

placed

an

order

now,

how

long

would

it

be

before

i

got

delivery?

A:

I

have

to

say

it

would

largely

depend

on

the

size

of

the

order

and

the

items

you

want.

Here

is

our

showroom.

You

can

see

our

latest

exports

here.

B:

Very

impressive.

No

wonder

you

have

so

many

customers.

Could

you

give

me

some

brochures

for

these

items?

And

the

price

list

if

possible.

A:

No

problem.

Here

is

our

catalogue

and

quotation

sheet.

B:

Thank

you.

I

have

confidence

in

establishing

a

long-term

business

relationship

with

you.

二、Useful

Sentences1.

Would

you

please

tell

me

your

schedule

so

that

we

could

arrange

the

visit

for

you?

2.

I

will

take

you

around

the

factory

and

show

you

our

machines

in

operation.

3.

I

have

been

looking

forward

to

visiting

your

factory.

4.

We

are

interested

in

learning

about

your

food-making

and

packaging

process.

5.

Does

the

plant

work

with

everything

from

the

raw

material

to

the

finished

product?

6.

Would

it

be

possible

for

me

to

have

a

closer

look

at

your

samples?

7.

How

do

your

quality

control

systems

operate?

8.

We

believe

that

the

quality

is

the

soul

of

an

enterprise.

9.

I

was

very

impressed.

You

have

fine

facilities

and

efficient

people.

10.

I

hope

my

visit

does

not

cause

you

too

much

trouble.

三、宴请进口商

Having

a

dinner

with

exporter

一、Sample

Dialogue

A:

Good

Evening,

Mr.

Anderson.

Glad

to

meet

you

again.

B:

Good

Evening,

Anna.

It's

very

kind

of

you

to

invite

me

to

the

dinner.

A:

Please

sit

down.,

Mr.

Anderson.

Have

a

cup

of

tea.

B:

Thank

you.

It's

good

to

start

with

a

cup

of

Chinese

tea.

I

am

now

beginning

to

like

Chinese

green

tea.

A:

Very

well.

I

am

very

happy

that

we

have

concluded

quite

a

few

transactions

already

and

hope

we

can

expand

our

business

in

the

future.

B:

Certainly.

You

know,

we

are

an

old

establishment

and

have

good

connections

with

many

chain

stores

in

our

country.

We

know

the

market

conditions

from

A

to

Z.

such

as

items,

like

hardware

made

in

China,

have

a

ready

market

at

our

end.

So

we

are

quite

optimistic

over

our

business

prospect.

A:

We

are

quite

confident

in

your

sales

ability.

We

want

to

export

more

products

to

your

market.

B:

I

think

it's

better

to

do

things

on

sale

side

than

be

too

ambitious.

Now

we

can

keep

a

moderate

business

scale.

A:

That's

understandable.

We

can

concentrate

on

hardware

and

other

relevant

products

at

present.

B:

Exactly.

Ah,

Anna,

what's

this?

It's

so

fresh

and

tasty.

A:

Well,

shark's

fin

and

bird's

nest

soup,

China's

famous

delicacies.

Have

some

more.

B:

Thank

you

very

much.

By

the

way,

perhaps

you

know

something

about

G.

Company

of

our

country,

whose

president

happens

to

be

a

good

friend

of

mine.

He

wants

to

start

some

business

with

China.

I

have

recommended

your

company

to

him.

A:

Thank

you

very

much,

Mr,

Anderson.

Please

tell

them

to

fax

us

if

they

want

to

have

a

visit

to

China.B:Okay,

i'll

call

him.

I

quite

agree

that

personal

contacts

help

promote

mutual

understanding

and

develop

trade

relation.

A:

I

totally

agree

with

you.

二、Useful

Sentences

1.

I

would

like

to

pay

a

visit

to

your

company.

2.

It's

a

great

pleasure

of

us

to

have

you

come

over.

3.

I

hope

we

can

get

better

understanding

by

talking

in

person.

4.

I

think

you'll

have

a

better

understanding

of

our

company

after

your

visit.

5.

I

want

to

have

a

talk

with

you

about

the

plan.

What

time

would

be

convenient

for

you?

6.

It's

very

considerate

of

you

to

make

all

the

arrangements

for

me.

7.

Though

the

trade

in

the

past

was

to

the

satisfaction

of

both

sides,

there

are

chances

for

further

development.

8.

We

trade

on

the

principle

of

equality

and

mutual

benefit.

9.

Now

i'd

like

to

have

some

information

about

your

range

of

business.

10.

The

purpose

of

my

visit

to

Beijing

is

to

talk

business

on

one

hand

and

to

see

our

old

friends

on

the

other.

四、讨论新样品

Discussing

the

new

samples

一、Sample

Dialogue

A:

Mr.

Brown,

we

have

visited

the

factories

and

i'm

very

satisfied

with

the

production

lines.

B:

I'm

glad

to

hear

that.

Then

i

would

like

to

show

you

our

latest

samples

this

year.

We

have

a

showroom

on

the

ground

floor.

Let's

go

downstairs

and

have

a

look.

A:

Sure.

B:

These

are

the

latest

patterns

of

our

jeans.

They're

good

in

material,

fashionable

in

design

and

superb

in

workmanship.

As

you

know,

our

products

sell

remarkably

fast

in

many

big

cities

all

over

the

European

countries.

It

has

become

a

famous

brand

in

Europe

now.

A:

Yes,

i

have

heard

a

lot

about

your

products

in

my

country.

It

is

a

vogue

for

the

youth

to

own

at

least

one

jean

of

this

brand.

But

i

still

want

to

know

something

about

the

raw

material.

B:

No

problem.

In

order

to

get

the

superior

quality,

we

only

use

selected

raw

materials.

We

also

try

to

use

kinds

of

material,

such

as

cotton,

flax,

synthetic

fabrics,

to

make

jeans.

A:

Sounds

great!

Where

do

you

get

them?

B:

Mainly

from

Italy.

The

accessories

are

from

home.

A:

Thank

you

for

your

information.

But

i

have

little

knowledge

about

the

packing.

I

just

want

to

know

the

detailsabout

that.

B:

Packing

has

a

close

bearing

on

sales.

So

our

inner

packaging

must

be

attractive

and

helpful

to

the

sales.

You

can

have

a

look

at

it.

A:

Oh,

the

packing

looks

very

nice.

Then

what

about

the

export

packing?

B:

We

usually

pack

our

jean

individually

in

poly

bags,

ten

dozen

to

a

carton.

A:

I'm

afraid

the

cartons

are

not

strong

enough

for

ocean

transportation.

B:

You

can

rest

assured

of

that.

So

far,

no

customers

have

complained

about

our

outer

packing.

二、Useful

Sentences

1.

Those

overcoats

are

of

reliable

quality

and

bright

color.

2.

All

the

products

enjoy

high

prestige

in

the

world

market.

3.

Our

quality

is

based

solely

on

our

sales

samples.

4.

Our

products

are

superior

in

quality

to

any

other

brand

available

on

the

market.

5.

The

quality

is

all

right,

but

the

style

is

a

bit

outdated.

6.

A

packing

that

catches

the

eye

will

help

us

push

the

sales.

7.

As

to

blouses,

we

use

a

polythene

wrapper

for

each

article,

all

ready

for

window

display.

8.

Last

time

you

told

me

that

you

wanted

the

most

economic

packing.

9.

The

outer

packing

should

be

strong

enough

for

transportation.

10.

We'll

use

wooden

cases

if

you

insist,

but

the

charge

for

packing

will

be

considerably

high,

and

it

also

slows

delivery.

五、价格谈判

Price

Negotiation

一、Sample

Dialogue

A:

We

are

surprised

to

find

that

your

price

is

25%

higher

compared

with

other

companies.

B:

25%?

You

can't

be

serious!

A:

That

has

been

conformed

by

our

survey.

I'm

afraid

i'll

have

to

cancel

the

deal

unless

you

reduce

your

price.

B:

But

you

know

fully

well

that

our

product

is

of

superior

quality.

Other

products

can't

be

compared

with

it.

A:

True.

But

it's

also

a

fact

that

your

price

is

too

high.

B:

Then

what's

your

idea

of

a

good

price?

A:

I

would

say

20%

off

the

listed

price.

B:

Impossible.

We

won't

make

any

profit

at

that

price.

10%

off

is

the

best

we

can

do.

A:

It's

still

too

high.

B:

Our

quality

is

far

beyond

comparison.

Besides,

the

market

is

advancing.

Our

goods

can

always

find

a

good

sale.

A:

Other

companies

are

also

saying

that

their

products

are

the

best.

B:

Let's

meet

each

other

half

way.

I'll

cut

another

5%.

That's

definitely

my

rock

bottom

price.

A:

All

right.

That's

settled.Useful

Sentences

1.

We

usually

don't

grant

any

discount

for

small

quantities.

2.

Our

price

is

in

line

with

the

prevailing

/

ruling

international

market.

3.

Market

is

advancing

/

going

up

/

strengthening

/

rising.

4.

Market

is

falling

/

dropping

/

going

down

/

weakening.

5.

Market

is

easy

/

weak

/

dull

/

gloomy

/

Sluggish.

6.

Market

is

strong

/

firm

/

steady

/

active.

7.

I

wouldn't

have

quoted

you

such

a

low

price,

if

it

weren't

for

a

large

quantity.

8.

In

view

of

our

good

cooperation

over

the

past

years,

we

are

prepared

to

reduce

out

price

by

2%.

9.

The

price

has

gone

up

3%

since

last

July.

10.

One

cannot

take

price

separately

from

quality.

11.

The

best

i

can

do

is

to

give

you

a

2%

commission.

12.

I'm

afraid

there

is

not

much

room

for

further

reduction.

13.

We

would

only

consider

a

price

reduction

if

the

order

is

for

20,000

tons

or

more.

14.

This

is

our

rock

bottom

price.

We

can't

lower

it

any

further.

15.

Perhaps

we

can

talk

again

tomorrow

after

you

consult

the

head

office.

六、数量折扣

Quantity

Discount

一、Sample

Dialogue

A:

Mr.

Jones,

i've

considered

the

offer

you

gave

me

yesterday.

I

have

to

point

out

that

your

price

is

much

higher

than

other

quotations

we've

received.

B:

Well,

it

may

be

a

little

higher,

but

the

quality

of

our

products

is

much

better

than

that

of

other

suppliers.

You

should

take

this

into

consideration.

A:

I

agree

with

you

on

this

point.

That's

why

we

like

doing

business

with

you.

This

time

i

am

going

to

place

a

large

order

but

we

can't

close

business

unless

you

give

me

a

reasonable

discount.

B:

In

that

case,

we'll

certainly

give

you

a

discount.

But

what's

the

quantity?

A:

80,000

sets.

How

about

giving

us

a

20%

discount?

B:

I

am

afraid

i

can

not

offer

you

such

a

big

discount.

We

won't

make

any

profit

at

that

price.

Our

maximum

is

10%.

A:

As

you

see,

Mr.

Jones,

you

should

not

worry

anymore

since

you

have

received

such

a

big

order

in

this

quarter.

You

don't

need

to

find

new

orders.

Think

it

over.

We

are

old

friends.

B:

Considering

the

long-standing

business

relationship

between

us,

we

shall

give

you

a

special

discount

of

10%.

As

you

know,

we

do

business

on

the

basis

of

equality

and

mutual

benefit.

A:

Yes,

i

also

hope

we

do

business

on

mutually

beneficial

basis.

But

10%

discount

is

not

enough

for

such

a

big

order.

B:

As

you

know,

we

do

not

grant

any

discount

for

small

orders.

However,

considering

the

large

amount

of

your

quantity,

we

are

pleased

to

give

you

a

10%

discount,

but

this

is

not

to

be

taken

as

a

precedent.

Besides,

the

price

of

this

product

tends

to

go

up.

There

is

a

heavy

demand

for

it.

So

it

really

pays

to

purchase

large

quantities

form

our

side.

A:

Yes,

i

know

the

present

tendency.

Anyhow,

let's

meet

each

other

halfway,

how

about

15%?

B:

You

are

a

real

businessman!

All

right,

i

agree

to

give

you

a

15%

discount

provided

you

order

100,000

sets.

A:

Ok,

i

accept.Useful

Sentences

1.

Discount

depends

on

the

quantity

ordered.

2.

If

your

order

is

large

enough,

we

can

allow

you

a

higher

discount.

3.

This

is

the

minimum

quantity

we

require.

4.

Quantity

matters

as

much

as

quality

and

price,

doesn't

it?

5.

For

such

a

big

quantity,

you

should

give

us

a

moderate

discount.

6.

Your

unit

price

seems

fair

enough,

but

we're

expecting

a

higher

discount

rate.

7.

The

quantity

you

ordered

is

considerable.

8.

We

hope

to

enlarge

our

trade

with

your

country

and

intend

to

grant

you

a

5%

discount.

9.

We

give

a

10%

discount

only

for

cash

payment.

10.

Only

for

very

special

customers

do

we

allow

them

a

10%

discount.

七、接货

Taking

the

delivery

of

the

imports

一、Sample

Dialogue

A:

Hello,

may

i

speak

to

Mr.

Jackson?

B:

This

is

Jackson

speaking.

Who's

that?A:

This

is

Anna

from

***company.

I

call

you

to

check

the

shipment

of

the

import

goods

for

our

last

order.

B:

Oh,

hello,

Anna.

I

can

tell

you

that

we

have

booked

the

shipping

space

for

the

goods

of

your

last

order.

A:

Oh,

that's

good.

So

you

must

have

received

our

L/C.

B:

Yes,

after

we

received

your

L/C

we

arranged

the

shipment

of

the

goods

you

have

booked

as

soon

as

possible.

A:

Thank

you

very

much.

Would

you

please

tell

me

some

details

about

shipment?

B:

Well,

we've

booked

the

shipping

space

on

S.S.

"DOLPHIN"

according

to

your

requirements.

The

goods

will

be

shipped

from

our

country

to

your

port

on

March

A:

When

will

the

ship

arrive

at

our

port?

B:

The

ship

is

scheduled

to

arrive

at

your

port

on

April

5.

A:

Fantastic.

In

that

case,

we'll

not

miss

the

selling

season.

I

have

been

worrying

that

you

could

not

get

hold

of

the

ship

in

March.

B:

The

customer

is

King

as

well

as

bread

an

butter.

We

always

try

our

best

to

meet

our

Kings'

demands.

顾客是上帝，也是我们的衣食父母。我们总是尽力满足上帝的需求。

A:

By

the

way,

the

goods

we

ordered

tend

to

be

damaged

by

water

and

dampness

and

...

B:

The

goods

will

be

packed

in

special

containers

which

are

water

tight

and

air-tight.

You

may

rest

assured

that

the

goods

will

reach

you

in

good

condition.A:

You

are

so

considerate.

你们考虑的真周到。

B:

And

we

hope

you

can

unpack

and

examine

the

goods

immediately

on

their

arrival.

If

you

find

anything

unsatisfactory,

you

may

inform

us

within

ten

days

after

the

goods'

arrival.

A:

I

think

there

will

be

no

problem

with

your

efforts.

我相信在你们努力下应该没什么问题

B:

We

hope

so

and

we

expect

to

receive

your

further

orders

before

long.

A:

If

this

trial

order

proves

satisfactory

to

our

customers,

we

will

place

repeat

orders

in

large

quantities.

B:

Thank

you

very

much

for

your

close

cooperation.

非常感谢你们的密切合作。二、Useful

Sentences

1.

We

should

be

pleased

to

know

the

time

for

transit

and

frequency

of

sailings.

2.

I'm

sorry

to

tell

you

that

we

are

unable

to

give

you

a

definite

date

of

shipment

for

the

time

being.

3.

The

liner

sails

between

San

Francisco

and

Qingdao.

4.

I'm

glad

to

tell

you

the

goods

under

your

order

No.

2345

are

all

ready

for

shipment.

5.

The

goods

will

be

packed

in

water-proof-lined

cases

and

delivered

on

May

25

by

tramp.

6.

We

have

chartered

a

ship

of

about

10,000

tons

for

single

voyage

from

New

York

to

your

port.

7.

The

ship

is

to

call

at

Hamburg

on

August

8

and

ready

to

take

cargo

on

board.

8.

We

have

shipped

the

goods

by

S.S.

"New

Star",

which

is

scheduled

to

sail

for

your

port

on

June

9.

The

goods

have

been

shipped

per

S.S.

"OCEAN",

due

to

arrive

at

your

port

on

Oct.15.

10.

The

goods,

to

be

transshipped

in

Hong

Kong,

are

expected

to

reach

your

port

on

September

2711.

We

have

made

all

necessary

arrangements

to

receive

the

goods.

八、催促装运

Urging

shipment

一、Sample

Dialogue

A:

How

are

you,

Mr.

Wilson.

B:

How

are

you,

Anna.

What

can

i

do

for

you?

A:

I've

just

got

a

phone

call

from

my

head

office.

So

far

our

people

have

heard

nothing

as

to

the

delivery

of

our

import

order

covering

10,000

tons

palm

oil.

B:

Really?

I

will

get

in

touch

with

our

supplier

immediately.

I'm

sorry

for

such

a

delay.

A:

You've

promised

to

ship

the

goods

promptly

so

long

as

we

established

an

irrevocable

L/C

in

your

favor.

B:

Well,

Mr.

Li,

please

be

seated

and

have

a

cup

of

tea

first.

I

will

check

it

immediately.

A:

We

opened

the

L/C

30

days

ago.

You

know

the

goods

have

to

be

there

in

May.

Otherwise

we

will

miss

the

season.

B:

I

understand.

Please

wait

a

few

minutes.

A:

Ok.

B:

Anna,

i'm

sorry

to

have

kept

you

waiting.

The

trouble

is

that

the

direct

ships

to

your

port

are

very

dew

and

transshipment

is

not

permitted

in

our

contract.

Unfortunately

the

steamer

calling

at

our

port

once

a

month

has

just

departed,

the

goods

can

only

be

shipped

nest

month.

A:

Now

that

you

know

the

direct

ships

to

our

port

are

very

dew,

why

don't

you

make

the

delivery

a

little

earlier?

B:

Our

manufacturers

are

fully

committed

at

the

moment.

We

are

just

unable

to

do

what

we

hope

to

do.

But

we've

done

our

best.

And

as

i

know,

the

goods

will

arrive

at

your

port

within

the

time

limit

stated

in

the

contract.

Anyway

any

losses

caused

by

the

delay

are

to

be

borne

by

our

company.

A:

Ok.

I'll

contact

my

head

office

and

tell

the

good

news.

B:

I'd

like

to

apologize

to

you

again

for

any

inconvenience

caused

by

our

part.二、Useful

Sentences

1.

Much

to

our

regret,

our

order

N.

456

has

not

been

shipped

so

far.

2.

We

are

anxious

about

the

September

shipment.

So

far

we

haven't

received

your

shipping

advice.

3.

But

the

fact

remains

that

we

haven't

got

any

information

from

you

about

the

shipment

of

the

goods.4.

If

you

cannot

ship

the

goods

punctually

we'll

lose

belief

in

your

credibility.

5.

We

can

tell

you

explicitly

we'll

cancel

our

order

for

any

further

delay.

6.

Our

customers

are

in

urgent

need

of

the

contracted

goods.

7.

A

timely

delivery

means

a

lot

to

us8.

You

know

we

must

have

the

goods

ready

for

the

Christmas

rush.

9.

Since

the

selling

season

is

approaching,

we

wish

you

could

advance

shipment

to

the

end

of

this

month.

10.

Any

delay

in

shipment

will

cause

us

a

lot

of

trouble

and

difficulty.

11.

The

trouble

is

that

there

is

a

great

demand

on

shipping

recently.

12.

We’llhasten

effecting

the

shipment

of

the

goods

to

ensure

that

you

can

catch

the

sales

season.

13.

I

will

have

it

done

immediately.

14.

You

may

take

it

from

me

that

we

will

effect

the

shipment

as

soon

as

possible.九、收到错货

Wrong

goods

received

一、Sample

Dialogue

A:

This

is

Anna

from

China.

I'd

like

to

speak

to

Mr.

Robert

Brown

in

the

Export

Department.

B:

This

is

Brown

speaking.

What

can

i

do

for

you?

A:

We

took

delivery

of

the

goods

after

S.S.

"Victoria"

reached

Qingdao

and

are

very

grateful

to

you

for

the

prompt

execution

of

this

order.

B:

You

are

welcome.

A:

Everything

appears

to

be

correct

and

in

good

condition

except

in

Case

No.

45.

B:

Could

you

please

explain

it

in

more

detail?

A:

Well,

when

we

opened

this

case

we

found

it

didn't

contain

the

goods

we

ordered.

B:

Really?

I

feel

regret

for

it.

It

must

be

a

mistake

made

by

our

packing

department.

A:

What

are

you

going

to

do

about

this?

B:

We'll

send

you

the

right

products

to

replace

the

wrong

ones.

A:

How

long

will

it

take?

You

know

we

cannot

keep

our

customers

waiting.

B:

I

can

assure

you

that

the

goods

will

be

shipped

by

the

end

of

this

month.

A:

What

do

you

wish

us

to

do

with

the

wrong

goods?

B:

You

may

return

them

by

the

next

available

ship.

A:

And

the

expense?

B:

Of

course,

it

is

for

our

account.

But

if

you

could

dispose

them

at

your

end,

it

would

be

better.A:

I'll

see

what

i

can

do.

But

it's

no

easy

job.

B:

Thanks

a

lot

for

your

kindness.

I

must

apologize

once

again

for

the

trouble

caused

to

you.

二、Useful

Sentences

1.

Obviously

you've

sent

us

the

wrong

goods,

which

is

very

annoying

and

inconvenient

to

us.

2.

The

goods

we've

received

do

not

coincide

with

the

sample

we

ordered.

3.

We

presume

a

mistake

was

made

probably

in

your

dispatch

department.

4.

We'll

arrange

the

delivery

of

the

correct

goods

at

once.

5.

Please

look

into

the

matter

and

have

the

case

settled

immediately.

6.

We'll

check

with

our

packing

department

right

away.

7.

Please

dispatch

a

replacement

shipment

of

this

item

exactly

as

what

we

ordered.

8.

We

hope

you

can

carry

out

our

orders

more

carefully

in

the

future.

9.

We

hope

such

a

thing

will

not

happen

again.

10.

You

can

rest

assured

that

you'll

never

have

a

chance

to

make

such

complaints.

十、货物纸箱破碎

Broken

cartons

of

the

shipment

Sample

Dialogue

A:

Good

morning,

Mr.

Li.

B:

Good

morning,

Mr.

Wilson.

A:

How

about

our

consignment?

B:

Your

consignment

reached

us

as

scheduled

but

i'm

afraid

there

is

bad

news

for

you.

A:

What

is

the

problem?

Let

me

know

the

details.

B:

It's

about

our

order

under

Contract

115.

Six

cartons

were

found

broken

and

the

goods

inside

were

seriously

damaged.

A:

That's

something

unexpected

for

us.

All

our

exports

are

strictly

inspected

before

shipment.

When

the

goods

left

the

port

they

were

in

good

condition.

B:

We

had

thought

the

damage

may

be

caused

by

the

rough

handing

of

the

shipping

company.

A:

Yes,

it

could

have

happened

during

the

course

of

transit

or

unloading.

B:

But

according

to

the

survey

report

issued

by

the

China

Entry-Exit

Inspection

&

Quarantine

Bureau,

the

damage

was

caused

by

poor

packing.

A:

Ok.

We'll

deal

with

this

matter

immediately.

B:

By

the

way,

some

of

the

items

are

usable,

but

because

of

their

condition

we

cannot

sell

them

at

the

normal

price.So

we

hope

you

can

allow

us

a

discount

of

15%.

A:

I'll

convey

your

opinion

to

our

company.

As

for

the

allowance

we'll

determine

it

after

finding

out

the

facts.

B:

Furthermore,

our

clients

always

pay

great

attention

to

packing.

The

only

thing

we

can

do

now

is

to

repack

the

goods

before

delivering

to

our

customers.

Inevitably

we

had

to

pay

the

extra

expenses.

A:

I'm

sorry

to

hear

that.

After

studying

your

survey

report

carefully

we'll

give

you

a

definite

reply

as

soon

as

possible.

B:

Thanks.

We

hope

you

can

improve

your

packing

in

future.

A:

Also

thanks

for

your

suggestion.

二、Useful

Sentences

1.

According

to

our

survey

report,

the

goods

were

carelessly

packed.

2.

Four

cases

out

of

the

whole

lot

arrived

in

a

badly

damaged

condition.

3.

We

think

the

cartons

used

were

not

strong

enough

to

protect

the

goods

inside.

4.

It

is

clear

the

goods

are

useless

now.

5.

The

breakage

may

take

place

during

transit.

6.

Please

see

that

the

problem

is

solved

promptly.

7.

We'll

check

with

the

parties

concerned

immediately.

8.

If

you

cannot

accept

our

suggestion,

we

will

return

the

goods

for

replacement.

9.

We'll

lodge

a

claim

against

the

Insurance

Company

for

the

goods

damaged

during

transit.

10.

If

we

are

at

fault,

we

will

be

very

glad

to

compensate

for

your

losses.

十一、需要信用证支付

L/C

is

required

一、Sample

Dialogue

A:

As

this

is

the

first

deal

between

us,

i

hope

we

can

trade

on

customary

terms,

i.e.

Letter

of

credit

payable

against

sight

draft.

B:

I

understand

your

position.

But

at

the

moment,

i

do

have

some

difficulty.

Could

you

make

some

concession,

say,

to

accept

D/P?

A:

I

would

like

to

bend

the

rules

a

little

if

possible,

but

we

accept

D/P

only

if

the

amount

is

under

USD2000.

This

is

not

the

case

now.

We

could

only

accept

conformed,

irrevocable

L/C.

B:

As

you

are

aware,

payment

by

L/C

is

a

bit

complicated

and

expensive.

Let's

do

this:

if

you

can

reduce

the

price

by

2%

and

give

us

three

months

to

raise

money,

we'd

be

willing

to

give

you

a

10%

down

payment.

And

the

balance

by

90

days

L/C?

A:

I'm

afraid

i'm

not

in

a

position

to

give

you

an

answer.

I'll

have

to

consult

our

head

office.....

Well,

my

head

office

says

the

best

we

can

do

is

to

accept

60

days

L/C.B:

60

days?

That's

all

right.A:

But

we

wish

to

point

our

that

this

is

only

with

a

view

to

encourage

future

deals

with

you

that

we

are

accommodating

you

this

time.

二、Useful