西安人民大酒店标准操作程序HK SOP Index list

StandardOperationProcedure(HousekeepingDepartment)客房部标准操作程序Index目录HK–Floor001Guestamenitiessetup客用品配置HK–Floor002Welcometeaservice欢迎茶服务HK–Floor003Donotdisturbprocedure请勿打扰程序HK–Floor004Howtopullmaidtrolley如何推工作车HK–Floor005Equipmentpositionatroomdoor房门口设施的摆放HK–Floor006Roomcleaningprocedure清洁房间程序HK–Floor007Howtocleanelectrickettle如何清洁电水壶HK–Floor008Howtocleanglasses如何清洁玻璃杯HK–Floor009Howtocleanicebucket如何清洁冰桶HK–Floor010Howtochangepillowcase如何换枕套HK–Floor011HowtoremoveLDYbaskethanger如何收洗衣筐/衣架HK–Floor012Reportingtoguestfloor到楼层报到HK–Floor013Howtomakeupbed如何做床HK–Floor014Howtocleanguestfloor如何清洁卫生间地面HK–Floor015Howtocleanminibar如何清洁冰箱HK–Floor016Howtodustthefurniture如何清洁家具HK–Floor017Howtocleanthemirror如何清洁镜子HK–Floor018Howtocleanbathtub如何清洁浴缸HK–Floor019Howtocleanshowerroom如何清洁淋浴间HK–Floor020Howtocleanbathroomwall如何清洁卫生间墙面HK–Floor021Howtocleanvanitytopandbasin如何清洁面台及面盆HK–Floor022Howtocleanorpolishingbathroomfitting如何正确清洁/抛光卫生间HK–Floor023Howtocleantoiletbowel如何清洁马桶HK–Floor024Howtovacuumcarpet如何吸地毯HK–Floor025Howtocleanthetelephoneset如何清洁电话HK–Floor026Howtohandlewakeupcall如何处理叫醒HK–Floor027Shoeshineservice擦鞋服务HK–Floor028Turndownservice开夜床服务HK–Floor029Howtohandleleftguestroomvinecard如何处理遗忘在房内的房卡HK–Floor030Extrabedandbabycot加床及婴儿床服务程序HK–Floor031GuestLDYpickupduringroomcheck检查房间时收集客衣HK–Floor032GuestLDYpickupviareceivingcall电话要求的客衣收集HK–Floor033Turnbedmattress翻床垫HK–Floor034Foldtowel叠毛巾HK–Floor035Howtoremoveroomservicetrolley如何挪走送餐车HK–Floor036Howtocleanguestfloorcorridor如何清洁楼道HK–Floor037Howtocleanserviceareaandpantry如何清洁服务区域及工作间HK–Floor038MiniBarConsumptioncheck检查酒水HK–Floor039Guestserviceassociatedailyworkreport服务员每日工作报告（早班）HK–Floor040Howtoreleaseroom如何转房HK–Floor041Howtochangelightbulb如何换灯泡HK–Floor042HowtohandleOPENDOORrequest如何处理开门要求HK–Floor043Breakagelossdamageandprocedure丢失/损坏物品程序HK–Floor044Flowerarrangementsetup摆放鲜花HK–Floor045HowtocheckroomstatusPM如何检查房态（中班）HK–Floor046Guestbelongingscareandhandle处理客人用品HK–Floor047Howtocheckaroomstatus检查房态（早班）HK–Floor048GuestserviceassociatedailyworkreportPM服务员每日工作报告（中班）HK–Floor049SafeboxopeninCOroom离店房保险箱须打开HK–Floor050Howtoassistguestluggage如何帮助客人拿行李HK–Floor051MiniBardailyreplenish每日补充酒水HK–Floor052Howtocheckguestfloorcorridor如何检查楼道HK–Floor053Howtoinspectbathroom如何检查卫生间HK–Floor054Returningkeysandworksheet归还钥匙和工作单HK–Floor055Howtocheckroom如何检查房间HK–Floor056Howtofilltheworksheet如何填写工作单HK–Floor057LostandFoundProcedure失物招领HK–Floor058HowtoEscortGuesttoElevator如何指引客人进电梯HK–Floor059HowtoCleanWindows如何清洁窗户HK–Floor060HowtoPolishWoodenSurface如何抛木制的表面HK–Floor061CleaningChemicalUseinHousekeeping客房部清洁剂的使用HK–Floor062ProperUseOfLinen正确使用客房布草HK–Floor063HowtoUseandCleanaVacuumCleaner如何使用和清洁吸尘器HK–Floor064Carpetsp